Leigh
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11 votesLeigh
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11 votes
Hi All,
Thanks for reporting this issue, but as we are unable to reproduce the same inhouse, we would need some more information
- Please share the details of the Ai version (desktop) you are using.
- If possible , it would be helpful for us to reproduce the issue if you could share the files with which you constantly face the issue.
- Please share system details and GPU details for the machine you are using.
Warm regards,
Aishwarya G Gadodia
Leigh
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50 votes
Hi,
Thanks for reporting this issue, Illustrator Team really appreciate this.
We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.
Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
Please Also let us know if you have been using any 3rd Party plugin while facing this problem.Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.
Our time zone is IST (+5:30 GMT).We are available…An error occurred while saving the comment An error occurred while saving the comment Leigh
commented
I'm getting the same issue randomly throughout the day. Very frustrating
Illustrator 25.4.1
macOS 10.15.7An error occurred while saving the comment Leigh
commented
I'm getting the same issue randomly throughout the day. Very frustrating
Illustrator 25.4.1
macOS 10.15.7An error occurred while saving the comment Leigh
commented
I'm getting the same issue randomly throughout the day. Very frustrating
Illustrator 25.4.1
macOS 10.15.7Leigh
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An error occurred while saving the comment Leigh
commented
I'm getting the same issue randomly throughout the day. Very frustrating
Illustrator 25.4.1
macOS 10.15.7An error occurred while saving the comment Leigh
commented
I'm getting the same issue randomly throughout the day. Very frustrating
Illustrator 25.4.1
macOS 10.15.7 -
3 votesLeigh
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5 votesLeigh
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79 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi All,
We have fixed this issue in 24.0.3 version of Illustrator (MAC only issue). Please update to 24.0.3 if you are encountering this issue. For all the other issues which you are encountering regarding the update or the new document dialog or any other please create another User Voice thread for that issue so that we can track it there itself.
Thanks & Regards,
Illustrator TeamAn error occurred while saving the comment Leigh
commented
Same with our team running macOS 10.14.6.
Can confirm the problem is gone after reverting back to 24.0.1
Leigh
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I'm getting the same issue randomly throughout the day. Very frustrating
Illustrator 25.4.1
macOS 10.15.7