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Elron B

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  1. 14 votes

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    Hi,
    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.
    Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
    Please Also let us know if you have been using any 3rd Party plugin while facing this problem.

    Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
    If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.
    Our time zone is IST (+5:30 GMT).We are available…

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    Elron B commented  · 

    Same problem here in Windows 10, in July 2021.
    This only happens when saving an AI file.
    The only solution that worked for me is to reset Illustrator Perferences: Open up Illustrator holding CTRL+SHIFT+ALT.

    Elron B supported this idea  · 
  2. 7 votes

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    2 comments  ·  Illustrator (Desktop) Bugs » Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  Anish Kumar responded

    Hi Alex,

    Thanks for reporting this issue. Are you facing it with any specific font? Can you please share the details of the font and value of kerning that you applied in snapshot?

    Thanks
    Anish

    Elron B supported this idea  · 
  3. 16 votes

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    3 comments  ·  Illustrator (Desktop) Bugs » Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your fonts and file to figure out what is going on here.

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    Elron B commented  · 

    I'm a type designer as well, I design them in FontCreator and FontLab7, in both there is no problem.
    When I tried to export my fonts from both softwares and test them in Illustrator, the problem still persists.
    Seems like this is a problem in adobe implementation of variable fonts.

    I've attached a GIF to demonstrate the problem.

    Please fix this soon,
    Thanks

    Elron B supported this idea  · 
  4. 3 votes

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    1 comment  ·  Illustrator (Desktop) Bugs » Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
    Elron B supported this idea  · 
  5. 97 votes

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    Hi All,

    We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
    Merry Christmas & Happy New Year 2020.

    We have tried to address this issue in our beta build of 24.0.2.
    Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Illustrator Team

    Elron B supported this idea  · 
  6. 133 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Elron B supported this idea  · 
  7. 22 votes

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    23 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Elron B commented  · 

    Its so annoying when this happens. I had to force restart and then I lost my design. Please fix that. This happens every since I updated to CC.

    Elron B supported this idea  · 

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