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Version 24.0.1 becomes unresponsive

I'm using Illustrator 24.0.1 with Windows 10 Pro

Since updating Illustrator keeps becoming entirely unresponsive midway through working with no warning and no way to save or quit.

Sometimes I can move the mouse over menu items, the drop down menu will be completely black and items 'appear' as I hover over them but I cannot click them. Other times I can not even access the menus and it is entirely unresponsive.

Since updating it has happened daily even when working on relatively simple artworks.

22 votes

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Rebecca shared this idea  ·   ·  Report…  ·  Admin →
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Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded  · 

I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

Thank you for all the feedback. Keep it coming!

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  • ren commented  ·   ·  Report

    I'm having this issue again
    v26.6.529 beta build

  • Albert commented  ·   ·  Report

    Why change if we work well with CS6, these small novelties are not interesting, with each version it is a matter of money for Adobe and for us a waste of time , then those quint these changes do not have to work for customers, they are at Adobe. And the tool: pen is so big that it is not practical when working on details, engineers who change from CS6 to...does work professionally. They’re having fun at Adobe ...it’s not serious

  • Bp commented  ·   ·  Report

    Same problem with a MacBook pro

  • Anonymous commented  ·   ·  Report

    this new version does not work!!! it crashes constantly and doen't work! it does nothing and just shuts down! I just installed this version and this is how it works? I pay for this and it sucks!! please do something about it!! my older version works fine but I can not work on my files in that version! PLEASE FIX THIS ASAP! time is money! the person i'm doing this work for is waiting!!!!!

  • Anonymous commented  ·   ·  Report

    New version makes Illustrator useless, including all older versions. First it froze during work, then would not open or launch even after uninstall, reinstall, restart, etc. dozens of times. None of support community fixes work

  • Ori Manor commented  ·   ·  Report

    Thank you Ankit for your update.
    Is this release stable enough to work with? I've never used beta releases.
    Should I wait to the formal release?

  • AXE commented  ·   ·  Report

    For paying monthly for this service, Illustrator is absolutely UNACCEPTABLE with these daily crashes!!!!
    Windows 10 + 24.1.1 installed

    There needs to be Adobe accountability for the extreme instability of this god forsaken disaster of a design program

  • Ramon commented  ·   ·  Report

    This new version is suck. I'm using mojave and crash all time that I try initialize. I wonder if Adobe have QA, every new version there's a lot of new bugs.

  • Simon Bowland commented  ·   ·  Report

    I have this exact same problem. Happens with Illustrator 24.0 and 24.1. Win10 version is currently 1909, OS build 18363.657.

  • Elron B commented  ·   ·  Report

    Its so annoying when this happens. I had to force restart and then I lost my design. Please fix that. This happens every since I updated to CC.

  • Whitney Bruscato commented  ·   ·  Report

    Ashley, this is exactly what is happening to me, too. If I walk away and don't force quit, Illustrator will eventually crash. There's no way around crashing or having to force close.

  • Rebecca commented  ·   ·  Report

    I'm also having this issue - (Windows 10 & Illustrator 24.0.1)

  • Rebecca commented  ·   ·  Report

    I am also repeatedly having this issue! (Windows 10 & Illustrator 24.0.1)

  • Rebecca commented  ·   ·  Report

    I am also having this issue after updating to Illustrator 2020 (version 24.0.1)

  • Ori Manor commented  ·   ·  Report

    After working for a while just fine (can be a hour or more), all of a sudden Illustrator is stalling and behave very strange. The menu drop downs appear black, and only with mouse over some items show up.
    The print screen function doesn't work when that happens, that's why I had to take a picture of my screen with my phone (see attached file).

    I'm using CC2019 on windows 10 with Astute graphics plugins

    This is a new issue with my application. Up until about a month ago, it worked fine with the same settings

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