628 results found

1. Illustartor cc 2018 Crashing when clicking the paintbrush tool or shape builder tool

   Illustartor cc 2018 Crashing when clicking the paintbrush tool or shape builder tool in the tools panel. The "N" shortcut for the underlying pencil tool also crashes illustrator. I have reset preferences, but to no prevail.

   I am not using GPU as Illustrator can not find my Nvidia GT540M
   Windows 10
   8gb ram
   quad i7
   Asus N53sv

   3 votes

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   13 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

2. "CANT" ERROR

   Have updated to newest version of Illustrator and now get this warning on launch. Program does open but with no preset preferences available.

   Tried uninstalling and reinstalling but there is no improvement.

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   3 votes

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   5 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

3. Opacity and Mask Define Knockout Shape - not working with GPU Preview

   Opacity and Mask Define Knockout Shape - This option does not work if GPU Preview is enabled.

   3 votes

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   3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

4. Zoom to Selection Doesn't Work within Text

   When I zoom in on Illustrator CC (21.1.0) it works great, zooming in on the object I have selected. The problem occurs when I have a bit of text within a larger textbox selected. When I zoom in, instead of centering around the object, it zooms in on the center of my screen, often putting the selected type out of sight.

   (If I have the textbox itself selected, it's fine. It's just if I'm using the type tool to select and edit type.)

   3 votes

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

5. release to layers not working

   release to layers not working. Does it for 1 group or sublayer, but not for all of them. Had to open CC 2014 to get it to work.

   3 votes

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Mohit Agarwal | Lead Software Engineer – Illustrator

6. Illustrator will not start. Adobe Illustrator quit unexpectedly during the previous launch....Run Diagnostics or Launch Ilustrator

   Illustrator was working fine for the last year on this computer and yesterday decided it did not want to start anymore. All other adobe products open just fine, except illustrator. I've been searching for the last hour for answers and nothing. What gives adobe.

   I've tried uninstalling and reinstalling, adobe cc cleaner, deleted prefs, and still keeps crashing.

   Here's what happens:
   1. Click on launch Illustor from Creative Cloud app. The Creative cloud app blinks for a second as if its trying to open illustrator but nothing.
   2. Click on Launch again. Popup - Adobe Illustrator quit unexpectedly....Click Run Diagnostics or Launch Illustrator.
   3. I've tried both. Same result, get a pop up saying Adobe illustrator CC 2017 has stopped working.

   Nothing works. Very frustrating!

   Here is the error from Visual Studio when hitting the debug button:
   Unhandled exception at 0x00007FF8E685775F (ntdll.dll) in Illustrator.exe: 0xC0000374: A heap has been corrupted (parameters: 0x00007FF8E68B86B0).

   Here is my event log:
   Details:
   Faulting application name: Illustrator.exe, version: 21.1.0.326, time stamp: 0x58c20f65
   Faulting module name: ntdll.dll, version: 10.0.15063.608, time stamp: 0x8274fd8b
   Exception code: 0xc0000374
   Fault offset: 0x00000000000f775f
   Faulting process id: 0x277c
   Faulting application start time: 0x01d32dd3eebaf710
   Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2017\Support Files\Contents\Windows\Illustrator.exe
   Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
   Report Id: 8a463ff1-bb6d-4689-b215-3c0a933a477e
   Faulting package full name:
   Faulting package-relative application ID:

   Details:
   - System

   • Provider

   [ Name] Application Error

   • EventID 1000

   [ Qualifiers] 0

   Level 2

   Task 100

   Keywords 0x80000000000000

   • TimeCreated

   [ SystemTime] 2017-09-15T03:37:25.166198600Z

   EventRecordID 592675

   Channel Application

   Computer EPDT

   Security

   • EventData

   Illustrator.exe
   21.1.0.326
   58c20f65
   ntdll.dll
   10.0.15063.608
   8274fd8b
   c0000374
   00000000000f775f
   277c
   01d32dd3eebaf710
   C:\Program Files\Adobe\Adobe Illustrator CC 2017\Support Files\Contents\Windows\Illustrator.exe
   C:\WINDOWS\SYSTEM32\ntdll.dll
   8a463ff1-bb6d-4689-b215-3c0a933a477e

   Illustrator was working fine for the last year on this computer and yesterday decided it did not want to start anymore. All other adobe products open just fine, except illustrator. I've been searching for the last hour for answers and nothing. What gives adobe.

   I've tried uninstalling and reinstalling, adobe cc cleaner, deleted prefs, and still keeps crashing.

   Here's what happens:
   1. Click on launch Illustor from Creative Cloud app. The Creative cloud app blinks for a second as if its trying to open illustrator but nothing.
   2. Click on Launch again. Popup - Adobe Illustrator quit unexpectedly....Click Run Diagnostics… more

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   3 votes

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   3 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

7. Illustrator won't open more than one file at a time.

   I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:

   1. I open a file.
   2. I double click to open another AI file (other file opening methods have same results).
   3. Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
   4. If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.

   -So every time I need to open a new file I have to completely close Illustrator and restart it.

   -My co-worker with the exact same set up has the same issue.

   -We're been experiencing this issue for at least a few months.

   I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:

   1. I open a file.
   2. I double click to open another AI file (other file opening methods have same results).
   3. Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
   4. If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.

   … more

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   3 votes

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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

8. FILE Corruption - Illustrator will not open AI files. Adobe CC/Windows 10.

   just trying to open AI files to work in ILLUSTRATOR. POS won't open. After reboot, won't open. How was the subscription model supposed to be better?

   3 votes

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. No se puede abrir el archivo. "No es posible acceder al archivo con la cuenta que has iniciado sesión".

   Eso dice al intentar abrir un archivo. Pero la cuenta con la que estoy intentando abrirlos es la misma cuenta con la que los creé. Eso no me pasaba hasta que se actualizó a la versión 30.3 el Illustrator. Necesito ayuda, por favor. No abrir absolutamente ningún archivo, en todos me aparece la misma leyenda: "No se puede abrir el archivo. No es posible acceder al archivo con la cuenta que has iniciado sesión. Ponte en contacto con el propietario para consultar más detalles." Pero yo soy la propietaria, ayuda por favor.

   2 votes

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   Request to Contact Support  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. Rich tool tips keep popping up

    Rich tool tips are always randomly opening and staying open something even when I am on other side of screen. Hard to take a screen shot, as when I click to screen shot the tool tips disappear. It's been happening on 2 different machines running Sonoma for about 1 year. Never used to happen.

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    Request to Contact Support  ·  8 comments  ·  User Interface  ·  Delete…  ·  Admin →
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11. Problem mit verknüpften Bildern in platzierten Illustrator-Dateien seit Update 30.2.1

    Seit dem Update von Adobe Illustrator auf Version 30.2.1 tritt ein Problem im Umgang mit platzierten Verknüpfungen auf, das zuvor nicht vorhanden war.

    Beschreibung des Problems:

    Wenn in einer Illustrator-Datei ein Bild platziert und als Verknüpfung (nicht eingebettet) eingefügt wird und diese Illustrator-Datei anschließend wiederum in eine zweite Illustrator-Datei platziert oder eingebettet wird, erscheint das verknüpfte Bild aus der ersten Datei in der zweiten Datei nicht mehr.

    Das Bildfeld bleibt leer, obwohl die Verknüpfung korrekt vorhanden ist.

    Erwartetes Verhalten (wie in früheren Versionen):
    In vorherigen Illustrator-Versionen wurden verknüpfte Bilder innerhalb einer platzierten .ai-Datei korrekt angezeigt, auch wenn diese Datei in einer weiteren Illustrator-Datei verwendet wurde.

    Aktuelles Verhalten:
    Verknüpfte Bilder aus der ursprünglichen Datei werden in der zweiten Datei nicht dargestellt.

    Workaround:
    Aktuell funktioniert die Darstellung nur, wenn alle Bilder in der ersten Illustrator-Datei vollständig eingebettet werden. Dies ist jedoch workflow-technisch problematisch, da Verknüpfungen bewusst zur Dateigrößen- und Assetverwaltung genutzt werden.

    Zusammenfassung:
    Seit Version 30.2.1 scheint die Weitergabe bzw. Auflösung von Bildverknüpfungen innerhalb platzierter Illustrator-Dateien nicht mehr korrekt zu funktionieren.

    Ich bitte um Prüfung, ob es sich hierbei um einen bekannten Bug handelt. Systeminformationen: Der Fehler tritt auf einem iMac Pro (3,2 GHz 8-Core Intel Xeon W, 32 GB RAM) unter macOS 15.7.4 (24G57) auf.

    Seit dem Update von Adobe Illustrator auf Version 30.2.1 tritt ein Problem im Umgang mit platzierten Verknüpfungen auf, das zuvor nicht vorhanden war.

    Beschreibung des Problems:

    Wenn in einer Illustrator-Datei ein Bild platziert und als Verknüpfung (nicht eingebettet) eingefügt wird und diese Illustrator-Datei anschließend wiederum in eine zweite Illustrator-Datei platziert oder eingebettet wird, erscheint das verknüpfte Bild aus der ersten Datei in der zweiten Datei nicht mehr.

    Das Bildfeld bleibt leer, obwohl die Verknüpfung korrekt vorhanden ist.

    Erwartetes Verhalten (wie in früheren Versionen):
    In vorherigen Illustrator-Versionen wurden verknüpfte Bilder innerhalb einer platzierten .ai-Datei korrekt angezeigt, auch wenn diese Datei in… more

    2 votes

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    Request to Contact Support  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. All my symbols gets displaced all the times

    Whenever I make symbols for sock label logo, these symbols get randomly gets displaced and moved to another location on the art board by itself. the positioning is completely random and no logic. It's been like this since Illustrator 2025. what is going on???
    Please see attached for example of what I mean random displacement of symbols, all the symbol object have been moved randomly to top right. Only way to fix is to break the symbols and manually move these objects back to where I intended to place. This is a must fix bug. please help!!!!

    MacOS 26.2 Illustrator 29.6 (desktop)

    Whenever I make symbols for sock label logo, these symbols get randomly gets displaced and moved to another location on the art board by itself. the positioning is completely random and no logic. It's been like this since Illustrator 2025. what is going on???
    Please see attached for example of what I mean random displacement of symbols, all the symbol object have been moved randomly to top right. Only way to fix is to break the symbols and manually move these objects back to where I intended to place. This is a must fix bug. please help!!!!

    MacOS 26.2 Illustrator… more

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    2 votes

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    Request to Contact Support  ·  2 comments  ·  Symbols  ·  Delete…  ·  Admin →
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13. 以前イラストレーターで作成したデータの文字が全て「□」で表示されたり、文字が消えて表示されず困っています。
    2 votes

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  PCM Maro responded

    Illustrator製品版フィードバックへのご協力ありがとうございます。

    ご報告いただいた問題ですが、ご使用のマシン環境や使用方法などに原因があると思われますので、カスタマーサポートにご連絡いただくか、Ten_A さんのご提案のようにIllustator のユーザーコミュニティーをご利用いただくと、問題解決の手掛かりになります。

    ご理解、ご協力のほどよろしくお願いいたします。

    Illustrator チーム

14. Illustrator 2022 DOES NOT OPEN.

    This new Illustrator update DOES NOT WORK. Just installed the new 2022 update yesterday 11/01, and it worked for half the day, and in the second half, the app refused to open. Tried again this morning 11/02, and there was a small update to Illustrator, so in hopes of fixing the issue from yesterday, I installed the update, and guess what, still broken. I reinstalled the past version of Illustrator, and that doesn't work now either. I'm not telling you how to do your job Adobe, but for me to do my job, I need Illustrator to work. If you still have a huge amount of bugs within the app, don't release an update, it's that simple. All the other apps seem to work okay, but not Illustrator. I'm extremely disappointed.

    This new Illustrator update DOES NOT WORK. Just installed the new 2022 update yesterday 11/01, and it worked for half the day, and in the second half, the app refused to open. Tried again this morning 11/02, and there was a small update to Illustrator, so in hopes of fixing the issue from yesterday, I installed the update, and guess what, still broken. I reinstalled the past version of Illustrator, and that doesn't work now either. I'm not telling you how to do your job Adobe, but for me to do my job, I need Illustrator to work. If you… more

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    1 comment  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This is embarrassing and incredibly sad to hear. I can’t imagine to be cut off a my main tool when I need it.
    I guess the only option you can try is to clean all the traces of previous versions installed with the Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html), install 2021 version and hope it work.
    So sorry it happened, and I wish I could do more.
    Please add votes to this if you experience the same issue, it will help to initiate a proper investigation.

15. アセットの書き出しができない

    Win10のイラレcc2021で、アセットの書き出しパネルに画像をドラッグしても読み込まず、何も登録されない。
    普段であれば複数選択したものをドラッグするとその複数分読み込み登録されるのだが、まったく一つも読み込まない。
    これは何も役に立たないクズ機能。仕事にならんし使えん。

    2 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ドラッグ＆ドロップでのアセット追加に関して、グループ化オブジェクトなどでの検証も行いましたが、問題は再現できませんでした。

    最新版「ver.26.2.1」でも再現するような場合は、お手数をおかけいたしますがカスタマーサポートにご連ください。

    よろしくお願いいたします。

    Illustrator チーム

16. イラストレーターの新規作成・読み込みができない。

    iMac OS BigSur バージョン11.5

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    2 votes

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    Request to Contact Support  ·  2 comments  ·  Launch  ·  Delete…  ·  Admin →
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17. Second line of type (point and area) is picking up the style of the first line when pasting plain text

    New to 25.3.1 update, MacOS 11.4. When there are two lines in a point or area type object separated by a return, selecting the entire second line (formatted differently from the first line) and pasting in plain text (copied from a Finder filename) is now picking up the formatting from the first line instead of retaining the formatting from the existing line, as if there were an invisible return character from the first line, or as if it were a continuation of the first line. This is contrary to AI behavior since forever.

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    2 votes

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    Request to Contact Support  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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18. Shortcut keys not shown or working for items in Object menu and in other menus

    Many but not all shortcut keys are not shown in the Object menu or operate as in previous version! This is a major setback for my type of work. Can't quickly Group/Ungroup, Zoom, UNDO, Copy, Paste, change stacking order, other functions. Browsing the menus shows only a few shortcut keys. Same in all workspaces. Please put them back as in the previous version!

    2 votes

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    Request to Contact Support  ·  1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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19. O Adobe Illustrator está Travando e Fechando sozinho

    O meu adobe Ilustrator, esta com erro de travamento. principalmente quando vai salvar um arquivo., le trava e fecha. Já não sei mais o que fazer. Esse problema começou depois da atualiazação.

    Por favor ajudar ai!

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    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Text becomes impossible to edit after several minutes of having the program open

    Working on macOS Mojave 10.14.5 and Illustrator 23.0.4.

    After working in the program for a few minutes, transform controls no longer appear around text boxes when selected (show transform controls does not fix the issue). Text attributes are then buggy when applied (tracking will not apply to selected word, can't change font). Shortly after, I can no longer select text boxes at all.

    I'm a graphic designer and this issue is hurting my productivity greatly. Please provide a solution!

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    Request to Contact Support  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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