Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
249 results found
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User Interface zoomed in
The interface in my Adobe Illustrator 2019 is 'zoomed-in' and it's not the same size as other Adobe apps. I've attached a screen shot of Illustrator 2018 vs Illustrator 2019.
1 voteIllustrator has a feature to scale user interface on high resolution devices. You may choose to turn it off under preferences>User Interface>UI Scaling.
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Direct selection tool not resizing selected artwork
When I try to click on an anchor point and resize my artwork with the direct selection tool, it does not resize the artwork anymore. It just moves the artwork. Fortunately, I can still use the Free Transform Tool to resize objects and artwork. This is on Windows 10 in Illustrator CC 22.1.
10 votesHi All,
Thanks for reporting this issue.
We are getting response from users that they are able to resolve this issue via view→ show edges or show bounding box .In case you are still encountering this issue and unable to resolve via above provided workaround.
Kindly provide us following information:1) Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file .
2)Which version of Illustrator you are using.
3) If you are using Adobe Illustrator 2020 , Could you kindly share your preferences folder with us in a zip file. You would be able to find the preferences folder in the below location:MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )
Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings
Kindly…
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Sellection tool won't let me resize shapes
I installed the new version of illustrator and since that I can´t resize shapes, text boxes, basically everything...
I've alredy tried to uninstall and reinstall and I can´t still resize shapes
can anybody help?2 votes -
Certain line gets invisible with GPU preview on
Certain line vanishes when GPU preview is turned on.
Win 7x64 Nvidia Quadro K620.
Attaching both animation and file.14 votesNo longer happens in latest releases
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resize does not respect the homothety
1) It is impossible to draw a specific object
If we write 100 x 100 pt in L and H. This draws: 101,172 x 100,657 pt
It's not accurate and not square !!2) Having the box "keep proportions V and H" checked.
You can not write 200 pt in H and keep the proportion respected.
Example I type V = 200 pt. He writes me V = 202,172 pt and H = 203,292 ptStill not accurate and not square
It's a disaster, because gradually, while working and constantly changing the sizes of these objects, everything becomes oval and…
1 voteThe issue no longer happens in the latest versions of Illustrator.
If it still does for you — please check if the Use Preview Bound option in Preferences > General is disabled, and comment back if toggling it does not help.
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saved workspace not the same after 22.1 update
After 22.1 update my workspace is missing saved tool of Symbol, Brush, & Graphic style libraries. Only cloud character library is okay. Reset workspace in menu doesn't work.
3 votes -
Dialog boxes appearing on second display
I run Illustrator CC on an iMac (5K, 27-inch, late 2015) running Mojave, with a secondary ViewSonic display for browser windows, etc. I do my design work on the iMac display. Sadly, all of my Adobe Illustrator dialog boxes (save, etc.) appear on that second display (this has been the case for the last few CC releases, and predates Mojave)—it got so annoying that I disconnected the second display for a while. No issues with the other Adobe apps I run (Photoshop and InDesign). Would love to see this resolved.
1 votePlease upgrade to latest Illustrtor version 23.0. We did fix something similar. However we do recommend and support Illustrator only on primary monitors
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Preview in properties panel does not work for changing values via arrow keys
When changing the line width in the properties panel via arrow keys, the preview is not updated!
In appearance panel it works OK
How can I get back this behavior?
1 vote -
Interacting with properties panel can make app require force close
MacOS 10.14.1
Illustrator 23.0.1Clicking on options in the 'Properties' palette, then clicking outside the resulting dialog can make the app become mostly unusable:
- Menus are greyed out
- any menu function can't be done, including save and quit
1 voteHi David,
This happens, when you open some menu while a panel pop-up is still open. Since you had the fill popup open from properties panel, when you clicked on menu, so its grayed out.
You need to close the popup first to open the menu. -
Blob tool won't change size
When I use the blob tool it won't change size from 1 pt. No matter if I change the size. It is very frustrating to use so I can do college homework.
This issue is on both my Acer laptop with my Huion tablet and on my Surface Pro 3. I reinstalled the app on my laptop and didn't fix the issue.
1 voteResolved (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi,
Please press the enter key while using BLOB brush (when Blob Brush Tool is selected) and set the size to 1 pt. in the Blob Brush Tool Options dialog.
Hope this helps.
With Best Regards,
Raghuveer Singh -
1 vote
The stroke has a brush applied to it, which can also define cap.
Check it in the Appearance or Brushes panels. You can remove it from both of these panels, or Control, or Properties.
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Illustrator makes mouse curser go slow (not a lagging issue)
Lets start by saying that Illustrator isn't lagging, It's just the mouse curser that goes slow when on the canvas.
I use an extra monitor connected to my Macbook macOS Sierra pro 10.12.4 (16E195)
I have noticed this a few times when using illustrator. It does not happen to any other program, Photoshop, sketch, Chrome etc.
This might be worth investigating as it is slightly irritating
Illustrator version 22.0.0
Cheers
21 votesHi everyone,
The issue got resolved with the new Apple adapter.
Thank you for your feedback.
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Constantly Crashes while opening file in newest AI v23.0.2
Repeated Crashes while trying to open AI file
Unistalled and Installed again
Issue persistsOperating System Windows 10 Home 64-bit Operating System, x64-based processor
Processor Interl(R) Core(TM) i7-6500U CPU @ 2.50GHz 2.60 GHz
Installed RAM 8.00 GBIllustrator version 23.0.2 (64-bit)
SYSTEM INFO attached1 voteThank you for working with support. I have been informed that the issue was resolved after
AMD Radeon R5 M355 driver were installed from 2016 -
No de-selection of gradient Point / Appearance panel behaviour in AI23
If I edited a gradient point once, the selected point stays selected forever. I is possible for me to select another gradient point, but not de-select the point.
Why would this be necessary?
Because, when I edit some stacked layers of gradients in the appearance panel (what I do very often), the editing of the gradient hides the complete appearance, showing only the highlighted color swatch of the gradient point in the appearance panel.
The only way to get the whole appearance visible again in the panel, is to swith to another tool (i.e. selection tool). This is very time…1 voteHi Marek & Dllyana,
Thanks for sharing this issue,Illustrator team really appreciate this.
You can deselect the selected color stop via Escape key when you are in gradient tool. I hope this works for you as a workaround to deselect the selected color stop. -
You took away the highlighted outlines from when I select and create objects
I cannot see the outlines highlighted on anything I select, this has ruined my ability to use this program.
I tried going into preferences and selecting the option for showing anchors when I select and it did not work either.I want the old version back, this is useless, PLEASE STOP CONSTANTLY UPDATING THIS PROGRAM
1 voteSorry to hear that you are facing this issue. Looks like you have ‘Show Edges’ option disabled. Goto View→ Show Edges and it will enable the outlines.
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Holding pen tool only two options pops up
While on holding pen tool no add anchor points there
I searched whole pannel but did not get. You will better understand me when you find in the attachments below.
Plz let me know if i am wrong
Thanks
1 vote -
Whenever I use my pentool now, wherever I hold the tool, doesn't allow me to click at that spot, it will draw 1cm above/below my click.
Whenever I use my pentool now, wherever I hold the tool, doesn't allow me to click at that spot, it will draw 1cm above/below my click. pleaase fix thiiiissss gliiiiiitch!!!!!!!
1 voteMost probably you have a Snap enabled: to grid (in View menu) or to Pixel (in the top right corner of the Control panel ort in Properties panel).
Please check this.
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Type Tool is in with the Pen Tool Group CC 2019
The Type Tool is in the Pen Tool Group! Has to be a glitch!
0 votesHi,
Marking it as resolved, since the tools can be grouped in toolbar as per your wish.
Thanks
Anish -
What video formats can we upload to bug requests?
I used to be able to upload videos to the bug reports but now no matter what format I seem to choose, I get a note that the format cannot upload. Furthermore, the bug report gets posted anyway without notice so if I try to upload a different format the post is double posted.
Can you please tell us what types of formats are allowed?
Can you change the bug report form so that when an unsupported video format is selected there's a warning or indication before pressing the post idea button OR if an unsupported format is selected and…
1 voteWe receive videos in form of .mov, .mp4 and at times even .mpg.
This portal allows attachments up to 50 mb and you can use any format for it. Is it possible there is a software or an browser extention that is troubling you. Can you please try this bug form from another browser or computer. -
Wrong font preview for RTL languages
There are a few problems with the new fonts preview in the last version of Illustrator.
1. Even though 'Selected Text' preview option is selected the preview shows first five Hebrew alphabet letters instead.
2. This happens weather the text box is selected or the text itself.
3. Sometimes the 'Selected Text' preview is shown. In those cases it's shown backwards (LTR instead of RTL).This happens in spite of the fact that the text box is marked as a 'Hebrew' one and 'RTL Arabic' digits is selected.
I'm using a Mac running OS X 10.13.6 High Sierra.1 voteHi Eli,
Not all the fonts have all the glyphs available with them to show the preview. For the fonts where glyphs are not available, we show the default sample preview (that’s why you get first five glyphs for those fonts)
Hope This helps.
Thanks
Anish Kumar
Illustrator QE
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