Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
58 results found
-
Illustrator V24 won't launch
After update to V24 I cannot open illustrator at all, i keep getting this message. I have tried reinstalling and nothing works
10 votesThis issue is not reproducible any more. Please reach out to ShareWithAi@adobe.com if you face this issue again
-
New Update (v24) crashes when I launch Illustrator by opening a file from finder
I'm working on macOS Mojave 10.14.6
2.9 GHz Intel Core i7
Mem 16 GB
Graphics Radeon Pro 460 4 GB Intel HD Graphics 530 1536 MBAnytime I double click on an illustrator file from a finder window to launch illustrator (it is not open) the icon bounces and then crashes.
6 votesHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue.Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail
Regards
Ankit Goyal -
Right click on libraries
Right clicking on libraries and panel disappears. I am trying to add a color swatch and the right click menu is gone, and panel disappears.
10 votesHi All,
We are closing this ticket due to lack of response. If you are still facing this issue, please create a new ticket with the details asked below.
Thanks
Anish -
Drag copying an artboard causes hidden items to reappear
Whenever I drag an artboard to copy it, anything hidden on the original artboard is now visible. Very annoying.
1 voteSeems to be working fine with the latest versions of Illustrator. If something similar happens again, please comment or make a new bug report.
-
Parts of image becomes invisible in preview mode
Every now and then when I rotate, move or resize objects, parts of my image become invisible, like there were rectangular shaped holes cut through it. I have to go to "Outline" and back to "Preview" to make it look normal again.
I use 23.0.3, latest Windows 10, Nvidia GTX460.
2 votesThe issue no longer happens for the user.
If something similar happens to you — please comment inside.
-
Files look the same
After I've had open a few files when I tap on a different file to make changes all the files I tap on in Illustrator look the same?
1 voteCan’t be reproduced on both ends.
If anything similar happens to you — please comment and provide a screenshot or a video.
-
Illustrator continually uploading to somewhere?
Illustrator continually uploading to somewhere?
Windows 7 and Windows 10.
Latest update to Illustrator as of 2019-08-06It will not stop until I end it in task manager on Windows.
This is unanswered on the user forums https://forums.adobe.com/message/11085595#11085595
1 votecc-api-data.adobe.io is the host for Adobe storage: https://www.adobe.io/apis/creativecloud/ccstorageapi.html
There can be a lot of reason for the uploads e.g.
1. You area saving files to Creative cloud files
2. Or uploading heavy files to Creative Cloud library
3. Or some third party extensions making these calls.Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
No longer able to use the arrow up/down keys to nudge artwork!
For some reason the arrow keys stopped working after the lastest upgrade. arrrrgh… I cannot use the up/down arrow keys to nudge artwork anymore. My workaround is to open the transform tool/panel, and play with the “X” or “Y” numbers to get a little “nudge”… so annoying! The only thing that changed on my end was that I updated the Illustrator software recently, so thinking this is an Adobe issue and not user error. Can you please fix this? Macbook pro (Retina mid 2014) OS X El Capitan.
15 votesWe could not reproduce this issue after several attempts. This issue could be due to other third party application holding the up/down arrow keys.
-
All pdf files in finder suddenly are called Illustrator files
All the pdf files on my Macbook (macOS Mojave 10.14.2) are suddenly called "illustrator files" in my finder and when double clicking on them, they are opened by Illustrator (CC 2019, updated 12.12.2019). Before they have been simple pdf files which I created by Microsoft Word and which always were called "pdf file" in finder.
1 voteWe have not made any deliberate change to affect the change you mentioned.
Please use the macOS feature to change the default application to open preview file. -
Font Suggestion/Preview Font NOT Working
When I select my text box and then go to the Font pull down menu, I used to be able to use my arrow key and scroll through the font menu. While doing this the font box in my document would preview the fonts. Now I literally have to mouse over the font in the menu, which IS EXTREMELY ANNOYING and time consuming. Please fix this feature!!!
Or I could start typing in a font and Illustrator would suggest fonts as I type - this no longer work either.
CC2018
12 votesWe could not recreate this issue. This issue may not present in recent updates of Illustrator 25.2 and above. Please reach out to dl-sharewithai@adobe.com if you are able to reproduce this issue and want the Illustrator team to investigate this.
-
Eyedropper picks wrong color from vector art placed behind transparent image (with Shift)
I have in image on isolated transparent background, in CMYK, with no profiles.
It covers some art. I want to apply color of underlying art to another object. I pick Eyedropper tool and pick color from bottom art, holding Shift, clicking through transparent parts of my image.
AI picks wrong color, with fractions and dirty channels.
This is related to color picking in a CMYK document from real CMYK values of an image, which AI fails to do. Again, I think AI should pick REAL color.17 votesDoesn’t happen anymore.
The Eyedropper still picks wrong color from an image, but not from the art underneath it, visible through the fully transparent parts of it.
If you have a different experience, please comment back.
-
Transform effect + Arc effect together give wrong appearance
I have group with 3 vectorized brush strokes (each is a group itself).
I want it's height to be scaled twice and then to be distorted to arc.
I apply Transform Effect and then Arc effect.
I expect group to look like bottom one, but it looks as top one!
The bottom set is group actually scaled and distorted, the top set is group with two effects applied — it looks like AI22 scales each path within two-level group and then apply Arc to main group.16 votesThe behavior can no longer be reproduced with the latest version. If you have the same issues though — please share the file.
-
Releasing envelope inside AI from smart object from PS crashes AI
I have pasted art from AICC2018 as smart object inside PS.
I have saved and closed this art in AI (just in case).Now I double-click smart object inside PS and it AI opens embedded art (not that saved separate file, of course). I select envelope in this embedded art, try to release it and AI crashes.
If I try to open separate saved copy and try to release envelope — it works fine.
If I copy and paste art from embedded file into new file and then try to release envelope —it still works fine.
Please try this yourself…14 votesThis issue can’t be reproduced.
If you happen to have this problem again — please comment and attach a test file with steps.
-
Surface pen doesn't work anymore
It stopped working after the latest updates from either MS or Adobe. It worked fine before and now it doesn't.
Problems go from panning instead of drawing in Photoshop, to not drawing at all or at certain (unspecific) intervals.
1 vote -
Scaling segment scales another segment handle
I want to scale a segment of a path, so it's handles would have more length. I select this segment with Direct Selection, then pick Scale tool, hit Enter and set uniform scale. Strangely, this scale not only handles of my segment, but one handle of the segment NEXT TO ADJACENT, one segment away. I don't need it.
Attached screen recording shows this unselected handle anchor in pink circle. After I scale my segment, position of the handle changes, although my actions should not have affect it.
8 votesSadly, the issue must have been a very specific one and can’t be reproduced anymore by the description only, and the recording seems to be lost. So it’s either fixed or extremely rare. If you can replicate it, please share the case again.
-
Text panel not working!!! Suddenly I cannot change font, font size, leading, etc.
Suddenly I cannot change font, font size, leading, etc.
2 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Constrain Angle Preference Setting
When changed, the preference value for constrain angle does not work with shift drag in the latest version 21.1.0.
Pen, shape tools and nudge keys appear unaffected.
The changed value only works with shift drag after application restart.
4 votesThank you for the confirmation.
-
Saving PDF
Hi there! So, after the last update (Ai 2018) when I save ".ai" to ".PDF" or ".EPS", the software doesn't saving. The "Save Adobe PDF" window doesn't open. Anyone with the same problem?
Thanks!
1 vote -
Guides not snappable when locked or on a locked layer
For some reason, after updating to CC 2019 from CC 2018 today, I noticed that the smart guides won't snap to guides when you hover over them (i.e. with the pen tool) if guides are locked (which is usually the case for me since it's annoying having them unlocked and accidentally selecting them all the time) or on a locked layer. They were always recognized by the smart guides regardless of being locked or not as far as I remember in every past version of Ai. Any way to fix this back to how it was? It's super annoying to…
1 vote -
Problem with graphic driver or screen
Hi! I have the next problem on my MacBook Pro (15-inch, 2017), macOS Mojave (10.14)
Int GPU Intel HD Graphics 630 1536 MB
Ext GPU AMD Radeon 5551 voteIllustrator version 22 is not supported on macOS 10.14 (Mojave).
Please upgrade to version 23 to resolve the issue.
- Don't see your idea?