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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. illustrator crashes when opening existing files

    Adobe illustrator crashes when opening existing files. After two complete re-installations (one of which was preceded by CC Cleaner), on a new machine running MacOS Catalina, the first Illustrator startup is correct. But Illustrator quits as soon as I try to open a file, even if that file has just been saved by this version.
    Other CC softwares are not affected.

    8 votes

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    6 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused.

    The team is unable to reproduce this issue.
    Please provide the below information and help us in isolating this issue further?
    1) Is this issue still happening on your machine in the latest version 24.2.1 ?
    2) If yes, kindly provide some video, test file (Via File > Package) & steps with which you are facing issue.

    Please share the above in a Zip file at sharewithai@adobe.com.

    Also, mention the title of this issue as the subject of the mail.

    Thanks

  2. Illustrator V24 won't launch

    After update to V24 I cannot open illustrator at all, i keep getting this message. I have tried reinstalling and nothing works

    10 votes

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    1 comment  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  3. New Update (v24) crashes when I launch Illustrator by opening a file from finder

    I'm working on macOS Mojave 10.14.6
    2.9 GHz Intel Core i7
    Mem 16 GB
    Graphics Radeon Pro 460 4 GB Intel HD Graphics 530 1536 MB

    Anytime I double click on an illustrator file from a finder window to launch illustrator (it is not open) the icon bounces and then crashes.

    6 votes

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    1 comment  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue.

    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue.

    Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail

    Regards
    Ankit Goyal

  4. Right click on libraries

    Right clicking on libraries and panel disappears. I am trying to add a color swatch and the right click menu is gone, and panel disappears.

    10 votes

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    8 comments  ·  Cloud, Libraries  ·  Flag idea as inappropriate…  ·  Admin →
    Cannot Reproduce  ·  Anish Kumar responded

    Hi All,

    We are closing this ticket due to lack of response. If you are still facing this issue, please create a new ticket with the details asked below.

    Thanks
    Anish

  5. Illustrator continually uploading to somewhere?

    Illustrator continually uploading to somewhere?

    Windows 7 and Windows 10.
    Latest update to Illustrator as of 2019-08-06

    It will not stop until I end it in task manager on Windows.

    This is unanswered on the user forums https://forums.adobe.com/message/11085595#11085595

    1 vote

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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    cc-api-data.adobe.io is the host for Adobe storage: https://www.adobe.io/apis/creativecloud/ccstorageapi.html

    There can be a lot of reason for the uploads e.g.
    1. You area saving files to Creative cloud files
    2. Or uploading heavy files to Creative Cloud library
    3. Or some third party extensions making these calls.

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  6. All pdf files in finder suddenly are called Illustrator files

    All the pdf files on my Macbook (macOS Mojave 10.14.2) are suddenly called "illustrator files" in my finder and when double clicking on them, they are opened by Illustrator (CC 2019, updated 12.12.2019). Before they have been simple pdf files which I created by Microsoft Word and which always were called "pdf file" in finder.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    We have not made any deliberate change to affect the change you mentioned.
    Please use the macOS feature to change the default application to open preview file.

  7. Font Suggestion/Preview Font NOT Working

    When I select my text box and then go to the Font pull down menu, I used to be able to use my arrow key and scroll through the font menu. While doing this the font box in my document would preview the fonts. Now I literally have to mouse over the font in the menu, which IS EXTREMELY ANNOYING and time consuming. Please fix this feature!!!

    Or I could start typing in a font and Illustrator would suggest fonts as I type - this no longer work either.

    CC2018

    12 votes

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    6 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
  8. Text panel not working!!! Suddenly I cannot change font, font size, leading, etc.

    Suddenly I cannot change font, font size, leading, etc.

    1 vote

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    5 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
    Cannot Reproduce  ·  Anish Kumar responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  9. Constrain Angle Preference Setting

    When changed, the preference value for constrain angle does not work with shift drag in the latest version 21.1.0.

    Pen, shape tools and nudge keys appear unaffected.

    The changed value only works with shift drag after application restart.

    4 votes

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    3 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  10. Saving PDF

    Hi there! So, after the last update (Ai 2018) when I save ".ai" to ".PDF" or ".EPS", the software doesn't saving. The "Save Adobe PDF" window doesn't open. Anyone with the same problem?

    Thanks!

    1 vote

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    Cannot Reproduce  ·  2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  11. outline preview stuck ( CPU & GPUs )

    outline preview stuck ( CPU & GPUs )

    iMac (Retina 5K, 27-inch, 2017) macOS Mojave 10.14
    3.5 GHz Intel Core i5
    16 GB 2400 MHz DDR4
    Radeon Pro 575 4096 MB

    3 votes

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  12. Problem with graphic driver or screen

    Hi! I have the next problem on my MacBook Pro (15-inch, 2017), macOS Mojave (10.14)

    Int GPU Intel HD Graphics 630 1536 MB
    Ext GPU AMD Radeon 555

    1 vote

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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  13. (MojaveOS) Quit Unrelated Program, Minimized Illustrator Pops Out

    When I have illustrator minified and quit out of another program, such as terminal, illustrator pops out onto the desktop instead of staying minified.

    1 vote

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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  14. Imac 10.12.6 Ilustrator CC

    All of the sudden I am unable to export any of my work. Am I doing something wrong? vThe message say " Can t save this file. You do not have access priveleges Id -5000

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    this message seems to be coming from the operating system. You can try creating a new user account and see if the problem goes away.
    Our support engineers will be happy yo help you if you need support
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  15. Misleading Backup

    I just lost an hour's work due to a power failure. I usually save more often, but didn't today. When the power came back and Illustrator launched, I was not prompted to recover a file. I checked the preferences and it said it was saving recovery data every two minutes.

    The recovery location was empty.

    I went on chat with support and they said, "Illustrator will, on very rare occasions, recover a file after a crash. it's exceptionally rare though. It has something to do with how and why the crash occured and only in special instances is recover possible.…

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Can you please share the case id so that I can understand the conversation you had with the support staff.
    We do turn off data recovery for complex documents as it affects performance. However there is a way to turn that optimisation off in preference File handling and Clipboard > Turn off Data Recovery for complex documents

  16. File's list Symbols not automatically updated in panel when pasting symbols from another file.

    Illustrator CC 2018 (22.1) on Mac High Sierra 10.13.3

    I have a file that already has symbols in it. When I paste more symbols from another file, the symbols recently pasted do not appear in the Symbols panel (eg if I want to select one of them and use the panel's menu to select all instances).

    The first file below shows the Symbol panel with the new symbols missing.
    The second shows the Replace dropdown menu, where the new symbols are shown (colour circles).

    I only managed to make the new symbols appear by creating a random new one (it…

    1 vote

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    Cannot Reproduce  ·  2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Illustrator crashes when opening this svg

    This svg crashes Illustrator when opened.

    1 vote

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    3 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  18. Illustrator CC won's allow me to update the artboard size in Options panel.

    When I change the width and height the size automatically reverts back to a size that is some 20 pixels off. I need the artboards to be precisely 2160x1920 which is the size they were when created, but somehow they change to different sizes like 2180x1916. When I try to update the size in the field, as soon as I click off the field the dimension goes right back to the old, incorrect dimension. I cannot save it out to the correct dimension. I can drag the size of the artboard with the artboard tool, but that is impossible to…

    3 votes

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    Cannot Reproduce  ·  0 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  19. Changing size of area type shape with mixed font style changes all characters to one font style

    I was using trial version of Illustrator CC 2017. I just purchased for a year and upgraded to Illustrator CC 2018.

    Draw shape. Choose area type tool. Click path of bubble. Bubble disappears and is converted to Lorem Ipsum text with transparent path. Deselect object. Choose direct selection tool. Select the path. Choose default b/w stroke/fill. Now text is inside a white bubble with black outline. (I also used Type > Area Type Options > Inset Spacing to adjust margins inside the path, and First Baseline to X Height.)

    Now, use the Type tool to select one word. Under Properties…

    6 votes

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    7 comments  ·  Properties Panel  ·  Flag idea as inappropriate…  ·  Admin →
    Cannot Reproduce  ·  Anish Kumar responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  20. App viewing window not appearing, Latest Windows Update

    I just updated as windows prompted last night to Windows 10 Home; Version 1709; OS Build 16299.98, and Illustrator, photoshop, and presumably all adobe programs now has only the top bar for close, maximize/minimize- The workspace and any windows opened (ie file new) are just the background gray fill or black. The mouse seems to react between pointing and selecting and possibly the program is working underneath, but I can't see it. I've quit and restarted computer multiple times. Considering it was fine before, it's most likely tied to this latest release.

    1 vote

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    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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