Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
44 results found
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Random swatch in files
Random swatches keep appearing in new and existing files. When I delete them, they immediately reappear.
1 voteThe problem no longer happens within the original file. If this happens again — please report and provide a test file.
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ズームツールが切り替わらない
ズームツールを選択しても（ショートカット含む）、マウスポインタの表示が選択ツール（またはダイレクト選択ツール）のままで、虫眼鏡にならない。
ただ、機能としてはズームツールになっており使用は出来る。
ズームアウトにするとマイナス虫眼鏡になるが、ズームインにするとやはり切り替わらない。1 vote落とし物（歯車に似ている）さま
Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。
いただきました、ズームツールの挙動につきまして、再現ができませんでした。
アプリやマシンの再起動、他のアプリを終了してIllustratorを再度立ち上げても同じような挙動が起こりましたら、再度こちらへコメントを頂けますと幸いです。
今後ともどうぞよろしくお願いいたします。
Illustratorデスクトップ版チーム
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禁止処理および文字組みが表示されなくなる
ver.26.5にアップデートすると、「禁止処理」および「文字組み」が表示されなくなる。文字組み「行末約物半角」を「なし」にしないと結構仕事に支障が来ることも多く、ver.26.4.1には「禁止処理」および「文字組み」が存在したので、現在ダウングレードをして使用中。
1 vote -
Illustrator exporting to PDF - PDF misaligned (slightly rotated)
.AI file is aligned but when exported to Acrobat PDF, the file is misaligned (slightly rotated). Illustrator .AI file and exported PDF (illustrator default( attached.
2 votes -
別名で保存で「別名で保存」のダイアログボックスが表示されません
illustrator 26.5（64bit）にて、別名で保存ができません。ファイルメニューから別名で保存を行っても、ダイアログボックスが表示されません。
複製を保存は、正常に機能します。
環境設定の削除、再インストールの実行、USBドライブの取り外しと試しましたが、正常に動作しません。
前バージョンは問題がなかったのでバージョンアップによる不具合と思われます。2 votesTakehiko Otomo さま
Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。
いただきました内容につきましては、再現ができませんでした。
その後、27.0ではいかがでしたでしょうか。
また同じ事象がございましたらご返信をお願いいたします。
どうぞよろしくお願いいたします。
Illustratorチーム
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【Illustrator 2022】ガイドに関してのバグ?の報告
PC: Mac Book Pro (16-inch, 2019)
OS: Monterey 12.6
Illustrator: v26.5(2022)作業中、ガイドのコピーアンドペーストを行うと、確実にアプリケーションが落ちます。
そもそも、アプリのバグなのか、私のみに発生しているのかが定かでは無いので、なんとも言えませんが、原因が知りたいです。
よろしくお願いいたします。
1 voteTakahiro S 様
Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。
いただきました「ガイドをコピー＆ペーストでクラッシュが起こる」現象を、同じく
OS: Monterey 12.6 / Illustrator: v26.5(2022) / Macbook Pro 13inch 環境で検証しましたが、クラッシュは起こらず、再現ができませんでした。
その後、まだ同じような現象が続いておりますでしょうか？
また何かございましたら、コメントをお寄せくださいませ。
今後ともどうぞよろしくお願いいたします。
Illustratorデスクトップ版チーム
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ccライブラリ 編集が保存されても反映されない
CCライブラリのグラフィックデータを編集中にPCをスリープさせ、
スリープから復帰した後に作業を再開すると、データを保存しても編集内容が反映されない。
データを閉じて再度開いてもスリープ前に最後に保存した状態で開れる。
ライブラリのデータはバックアップが取れないので編集した部分がデータ丸ごとなくなります。環境 M1 macbookpro 14inch 2021
1 vote -
Save for Web (Legacy) does not clip transparency to visible layers as it did previously
"Save for Web (Legacy)" , previously, when saving to PNG with transparency and NOT clipped to artboard, the transparency would clip to visible layers. Now it clips to existing layers, even when the layers are not visible.
Details previously posted in an Illustrator forum:
https://community.adobe.com/t5/illustrator/save-png-with-transparency-clipped-to-visible-art-only/m-p/11469714?page=1#M2462536 votesThe team is unable to reproduce the issue (neither with Export As nor with Save for Web) and needs a specific file and/or steps to get the same result. Please leave these in comments or send over sharewithai@adobe.com
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Export as PNG includes all hidden artboards into dimensions of image (V24.1)
The latest release of Illustrator no longer exports just the active content of a file, but now also includes the dimensions of all the inactive (hidden) content in a file. PNG bug 2 shows the export of a single item in an artwork with many layers and items with just the visible item (in version 24.02), PNG bug shows the same export in the 24.1 version of Illustrator, which includes the outermost dimensions of all the hidden content. It is therefore no longer possible to export a single shape from a larger design with the dimensions of that shape.
Please…10 votesThe team is unable to reproduce the issue (neither with Export As nor with Save for Web) and needs a specific file and/or steps to get the same result. Please leave these in comments or send over sharewithai@adobe.com
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illustrator crashes when opening existing files
Adobe illustrator crashes when opening existing files. After two complete re-installations (one of which was preceded by CC Cleaner), on a new machine running MacOS Catalina, the first Illustrator startup is correct. But Illustrator quits as soon as I try to open a file, even if that file has just been saved by this version.
Other CC softwares are not affected.8 votesHi,
Apologies for the inconvenience caused.
The team is unable to reproduce this issue.
Please provide the below information and help us in isolating this issue further?
1) Is this issue still happening on your machine in the latest version 24.2.1 ?
2) If yes, kindly provide some video, test file (Via File > Package) & steps with which you are facing issue.Please share the above in a Zip file at sharewithai@adobe.com.
Also, mention the title of this issue as the subject of the mail.
Thanks
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Illustrator V24 won't launch
After update to V24 I cannot open illustrator at all, i keep getting this message. I have tried reinstalling and nothing works
10 votesThis issue is not reproducible any more. Please reach out to ShareWithAi@adobe.com if you face this issue again
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New Update (v24) crashes when I launch Illustrator by opening a file from finder
I'm working on macOS Mojave 10.14.6
2.9 GHz Intel Core i7
Mem 16 GB
Graphics Radeon Pro 460 4 GB Intel HD Graphics 530 1536 MBAnytime I double click on an illustrator file from a finder window to launch illustrator (it is not open) the icon bounces and then crashes.
6 votesHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue.Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail
Regards
Ankit Goyal -
Right click on libraries
Right clicking on libraries and panel disappears. I am trying to add a color swatch and the right click menu is gone, and panel disappears.
10 votesHi All,
We are closing this ticket due to lack of response. If you are still facing this issue, please create a new ticket with the details asked below.
Thanks
Anish -
Files look the same
After I've had open a few files when I tap on a different file to make changes all the files I tap on in Illustrator look the same?
1 voteCan’t be reproduced on both ends.
If anything similar happens to you — please comment and provide a screenshot or a video.
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Illustrator continually uploading to somewhere?
Illustrator continually uploading to somewhere?
Windows 7 and Windows 10.
Latest update to Illustrator as of 2019-08-06It will not stop until I end it in task manager on Windows.
This is unanswered on the user forums https://forums.adobe.com/message/11085595#11085595
1 votecc-api-data.adobe.io is the host for Adobe storage: https://www.adobe.io/apis/creativecloud/ccstorageapi.html
There can be a lot of reason for the uploads e.g.
1. You area saving files to Creative cloud files
2. Or uploading heavy files to Creative Cloud library
3. Or some third party extensions making these calls.Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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No longer able to use the arrow up/down keys to nudge artwork!
For some reason the arrow keys stopped working after the lastest upgrade. arrrrgh… I cannot use the up/down arrow keys to nudge artwork anymore. My workaround is to open the transform tool/panel, and play with the “X” or “Y” numbers to get a little “nudge”… so annoying! The only thing that changed on my end was that I updated the Illustrator software recently, so thinking this is an Adobe issue and not user error. Can you please fix this? Macbook pro (Retina mid 2014) OS X El Capitan.
15 votesWe could not reproduce this issue after several attempts. This issue could be due to other third party application holding the up/down arrow keys.
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All pdf files in finder suddenly are called Illustrator files
All the pdf files on my Macbook (macOS Mojave 10.14.2) are suddenly called "illustrator files" in my finder and when double clicking on them, they are opened by Illustrator (CC 2019, updated 12.12.2019). Before they have been simple pdf files which I created by Microsoft Word and which always were called "pdf file" in finder.
1 voteWe have not made any deliberate change to affect the change you mentioned.
Please use the macOS feature to change the default application to open preview file. -
Font Suggestion/Preview Font NOT Working
When I select my text box and then go to the Font pull down menu, I used to be able to use my arrow key and scroll through the font menu. While doing this the font box in my document would preview the fonts. Now I literally have to mouse over the font in the menu, which IS EXTREMELY ANNOYING and time consuming. Please fix this feature!!!
Or I could start typing in a font and Illustrator would suggest fonts as I type - this no longer work either.
CC2018
12 votesWe could not recreate this issue. This issue may not present in recent updates of Illustrator 25.2 and above. Please reach out to dl-sharewithai@adobe.com if you are able to reproduce this issue and want the Illustrator team to investigate this.
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Transform effect + Arc effect together give wrong appearance
I have group with 3 vectorized brush strokes (each is a group itself).
I want it's height to be scaled twice and then to be distorted to arc.
I apply Transform Effect and then Arc effect.
I expect group to look like bottom one, but it looks as top one!
The bottom set is group actually scaled and distorted, the top set is group with two effects applied — it looks like AI22 scales each path within two-level group and then apply Arc to main group.16 votesThe behavior can no longer be reproduced with the latest version. If you have the same issues though — please share the file.
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Releasing envelope inside AI from smart object from PS crashes AI
I have pasted art from AICC2018 as smart object inside PS.
I have saved and closed this art in AI (just in case).Now I double-click smart object inside PS and it AI opens embedded art (not that saved separate file, of course). I select envelope in this embedded art, try to release it and AI crashes.
If I try to open separate saved copy and try to release envelope — it works fine.
If I copy and paste art from embedded file into new file and then try to release envelope —it still works fine.
Please try this yourself…14 votesThis issue can’t be reproduced.
If you happen to have this problem again — please comment and attach a test file with steps.
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