Skip to content

Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

44 results found

  1. Random swatch in files

    Random swatches keep appearing in new and existing files. When I delete them, they immediately reappear.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. ズームツールが切り替わらない

    ズームツールを選択しても(ショートカット含む)、マウスポインタの表示が選択ツール(またはダイレクト選択ツール)のままで、虫眼鏡にならない。
    ただ、機能としてはズームツールになっており使用は出来る。
    ズームアウトにするとマイナス虫眼鏡になるが、ズームインにするとやはり切り替わらない。

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Actions  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    落とし物(歯車に似ている)さま

    Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

    いただきました、ズームツールの挙動につきまして、再現ができませんでした。

    アプリやマシンの再起動、他のアプリを終了してIllustratorを再度立ち上げても同じような挙動が起こりましたら、再度こちらへコメントを頂けますと幸いです。


    今後ともどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム

  3. 【Illustrator 2022】ガイドに関してのバグ?の報告

    PC: Mac Book Pro (16-inch, 2019)
    OS: Monterey 12.6
    Illustrator: v26.5(2022)

    作業中、ガイドのコピーアンドペーストを行うと、確実にアプリケーションが落ちます。

    そもそも、アプリのバグなのか、私のみに発生しているのかが定かでは無いので、なんとも言えませんが、原因が知りたいです。

    よろしくお願いいたします。

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Takahiro S 様

    Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

    いただきました「ガイドをコピー&ペーストでクラッシュが起こる」現象を、同じく

    OS: Monterey 12.6 / Illustrator: v26.5(2022) / Macbook Pro 13inch 環境で検証しましたが、クラッシュは起こらず、再現ができませんでした。

    その後、まだ同じような現象が続いておりますでしょうか?

    また何かございましたら、コメントをお寄せくださいませ。

    今後ともどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム

  4. 禁止処理および文字組みが表示されなくなる

    ver.26.5にアップデートすると、「禁止処理」および「文字組み」が表示されなくなる。文字組み「行末約物半角」を「なし」にしないと結構仕事に支障が来ることも多く、ver.26.4.1には「禁止処理」および「文字組み」が存在したので、現在ダウングレードをして使用中。

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    NK GRAPHICS

    Illustratorデスクトップ版の製品フィードバックへのご協力をありがとうございます。

    こちら、ご投稿いただいたバグに関してはTen_A様のご投稿にあるように、

    環境設定→テキスト→東アジア言語のオプションを表示 のチェックボックスをチェック

    していただき、再度ご確認くださいませ。

    バグとしては確認と再現ができませんでしたので、一旦こちらの情報については終了とさせていただきます。

    引き続き、こちらの件で問題点がございましたらコメントをお願いいたします。


    今後ともどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム

  5. 別名で保存で「別名で保存」のダイアログボックスが表示されません

    illustrator 26.5(64bit)にて、別名で保存ができません。ファイルメニューから別名で保存を行っても、ダイアログボックスが表示されません。
    複製を保存は、正常に機能します。
    環境設定の削除、再インストールの実行、USBドライブの取り外しと試しましたが、正常に動作しません。
    前バージョンは問題がなかったのでバージョンアップによる不具合と思われます。

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Takehiko Otomo さま


    Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

    いただきました内容につきましては、再現ができませんでした。

    その後、27.0ではいかがでしたでしょうか。

    また同じ事象がございましたらご返信をお願いいたします。

    どうぞよろしくお願いいたします。

    Illustratorチーム

  6. ccライブラリ 編集が保存されても反映されない

    CCライブラリのグラフィックデータを編集中にPCをスリープさせ、
    スリープから復帰した後に作業を再開すると、データを保存しても編集内容が反映されない。
    データを閉じて再度開いてもスリープ前に最後に保存した状態で開れる。
    ライブラリのデータはバックアップが取れないので編集した部分がデータ丸ごとなくなります。

    環境 M1 macbookpro 14inch 2021

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Illustrator exporting to PDF - PDF misaligned (slightly rotated)

    .AI file is aligned but when exported to Acrobat PDF, the file is misaligned (slightly rotated). Illustrator .AI file and exported PDF (illustrator default( attached.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Save for Web (Legacy) does not clip transparency to visible layers as it did previously

    "Save for Web (Legacy)" , previously, when saving to PNG with transparency and NOT clipped to artboard, the transparency would clip to visible layers. Now it clips to existing layers, even when the layers are not visible.
    Details previously posted in an Illustrator forum:
    https://community.adobe.com/t5/illustrator/save-png-with-transparency-clipped-to-visible-art-only/m-p/11469714?page=1#M246253

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Export as PNG includes all hidden artboards into dimensions of image (V24.1)

    The latest release of Illustrator no longer exports just the active content of a file, but now also includes the dimensions of all the inactive (hidden) content in a file. PNG bug 2 shows the export of a single item in an artwork with many layers and items with just the visible item (in version 24.02), PNG bug shows the same export in the 24.1 version of Illustrator, which includes the outermost dimensions of all the hidden content. It is therefore no longer possible to export a single shape from a larger design with the dimensions of that shape.
    Please…

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. illustrator crashes when opening existing files

    Adobe illustrator crashes when opening existing files. After two complete re-installations (one of which was preceded by CC Cleaner), on a new machine running MacOS Catalina, the first Illustrator startup is correct. But Illustrator quits as soon as I try to open a file, even if that file has just been saved by this version.
    Other CC softwares are not affected.

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  Launch  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi,

    Apologies for the inconvenience caused.

    The team is unable to reproduce this issue.
    Please provide the below information and help us in isolating this issue further?
    1) Is this issue still happening on your machine in the latest version 24.2.1 ?
    2) If yes, kindly provide some video, test file (Via File > Package) & steps with which you are facing issue.

    Please share the above in a Zip file at sharewithai@adobe.com.

    Also, mention the title of this issue as the subject of the mail.

    Thanks

  11. New Update (v24) crashes when I launch Illustrator by opening a file from finder

    I'm working on macOS Mojave 10.14.6
    2.9 GHz Intel Core i7
    Mem 16 GB
    Graphics Radeon Pro 460 4 GB Intel HD Graphics 530 1536 MB

    Anytime I double click on an illustrator file from a finder window to launch illustrator (it is not open) the icon bounces and then crashes.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Launch  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi,

    Apologies for the inconvenience caused to you due to this issue.

    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue.

    Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail

    Regards
    Ankit Goyal

  12. Illustrator V24 won't launch

    After update to V24 I cannot open illustrator at all, i keep getting this message. I have tried reinstalling and nothing works

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Launch  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Files look the same

    After I've had open a few files when I tap on a different file to make changes all the files I tap on in Illustrator look the same?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Illustrator continually uploading to somewhere?

    Illustrator continually uploading to somewhere?

    Windows 7 and Windows 10.
    Latest update to Illustrator as of 2019-08-06

    It will not stop until I end it in task manager on Windows.

    This is unanswered on the user forums https://forums.adobe.com/message/11085595#11085595

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    cc-api-data.adobe.io is the host for Adobe storage: https://www.adobe.io/apis/creativecloud/ccstorageapi.html

    There can be a lot of reason for the uploads e.g.
    1. You area saving files to Creative cloud files
    2. Or uploading heavy files to Creative Cloud library
    3. Or some third party extensions making these calls.

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  15. Right click on libraries

    Right clicking on libraries and panel disappears. I am trying to add a color swatch and the right click menu is gone, and panel disappears.

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Cannot Reproduce  ·  Anish Kumar responded

    Hi All,

    We are closing this ticket due to lack of response. If you are still facing this issue, please create a new ticket with the details asked below.

    Thanks
    Anish

  16. All pdf files in finder suddenly are called Illustrator files

    All the pdf files on my Macbook (macOS Mojave 10.14.2) are suddenly called "illustrator files" in my finder and when double clicking on them, they are opened by Illustrator (CC 2019, updated 12.12.2019). Before they have been simple pdf files which I created by Microsoft Word and which always were called "pdf file" in finder.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We have not made any deliberate change to affect the change you mentioned.
    Please use the macOS feature to change the default application to open preview file.

  17. Guides not snappable when locked or on a locked layer

    For some reason, after updating to CC 2019 from CC 2018 today, I noticed that the smart guides won't snap to guides when you hover over them (i.e. with the pen tool) if guides are locked (which is usually the case for me since it's annoying having them unlocked and accidentally selecting them all the time) or on a locked layer. They were always recognized by the smart guides regardless of being locked or not as far as I remember in every past version of Ai. Any way to fix this back to how it was? It's super annoying to…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Problem with graphic driver or screen

    Hi! I have the next problem on my MacBook Pro (15-inch, 2017), macOS Mojave (10.14)

    Int GPU Intel HD Graphics 630 1536 MB
    Ext GPU AMD Radeon 555

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. (MojaveOS) Quit Unrelated Program, Minimized Illustrator Pops Out

    When I have illustrator minified and quit out of another program, such as terminal, illustrator pops out onto the desktop instead of staying minified.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Imac 10.12.6 Ilustrator CC

    All of the sudden I am unable to export any of my work. Am I doing something wrong? vThe message say " Can t save this file. You do not have access priveleges Id -5000

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    this message seems to be coming from the operating system. You can try creating a new user account and see if the problem goes away.
    Our support engineers will be happy yo help you if you need support
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

← Previous 1 3
  • Don't see your idea?

Feedback and Knowledge Base