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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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52 results found

  1. Bug report: Option + dragging from CC Libraries not showing Trademark Symbol correctly

    Mac OS 15.0—Sequoia
    Illustrator 29.0.0 Desktop

    When option+dragging a logo file from Creative cloud libraries to embed into a working file, the trademark symbol/text does not outline or appear correctly (See attached image on left side). Dragging a logo into a document without modifier keys does work properly however (with using the embed function after it is placed).

    I will submit a screen recording of the issue as well. In the recording, the first method I show is option+drag (bugged), the second method I am doing is simply dragging from CC Libraries and embedding after (workaround).

    (Text is properly outlined…

    1 vote

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    4 comments  ·  Cloud, Libraries  ·  Admin →

  2. The Generative AI Try It Box won't close after clicking on the "X" close button

    The Generative AI Try It Box won't close after clicking on the "X" close button

    12 votes

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    3 comments  ·  User Interface  ·  Admin →
    Cannot Reproduce  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,


    The issue should no longer be reproducible in the latest build available of AI available on CCD , as we have removed the contexual notification in the recent releases.


    Please try it out at your end in the latest build, and let us know if the issue is resolved for you as well.


    Warm regards,

    Aishwarya G Gadodia

  3. Random swatch in files

    Random swatches keep appearing in new and existing files. When I delete them, they immediately reappear.

    1 vote

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    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →

  4. ズームツールが切り替わらない

    ズームツールを選択しても（ショートカット含む）、マウスポインタの表示が選択ツール（またはダイレクト選択ツール）のままで、虫眼鏡にならない。
    ただ、機能としてはズームツールになっており使用は出来る。
    ズームアウトにするとマイナス虫眼鏡になるが、ズームインにするとやはり切り替わらない。

    1 vote

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    1 comment  ·  Actions  ·  Admin →
    Cannot Reproduce  ·  PCM Miyuki responded

    落とし物（歯車に似ている）さま

    Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

    いただきました、ズームツールの挙動につきまして、再現ができませんでした。

    アプリやマシンの再起動、他のアプリを終了してIllustratorを再度立ち上げても同じような挙動が起こりましたら、再度こちらへコメントを頂けますと幸いです。


    今後ともどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム

  5. 【Illustrator 2022】ガイドに関してのバグ?の報告

    PC: Mac Book Pro (16-inch, 2019)
    OS: Monterey 12.6
    Illustrator: v26.5(2022)

    作業中、ガイドのコピーアンドペーストを行うと、確実にアプリケーションが落ちます。

    そもそも、アプリのバグなのか、私のみに発生しているのかが定かでは無いので、なんとも言えませんが、原因が知りたいです。

    よろしくお願いいたします。

    1 vote

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    0 comments  ·  Other...  ·  Admin →
    Cannot Reproduce  ·  PCM Miyuki responded

    Takahiro S 様

    Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

    いただきました「ガイドをコピー＆ペーストでクラッシュが起こる」現象を、同じく

    OS: Monterey 12.6 / Illustrator: v26.5(2022) / Macbook Pro 13inch 環境で検証しましたが、クラッシュは起こらず、再現ができませんでした。

    その後、まだ同じような現象が続いておりますでしょうか？

    また何かございましたら、コメントをお寄せくださいませ。

    今後ともどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム

  6. 禁止処理および文字組みが表示されなくなる

    ver.26.5にアップデートすると、「禁止処理」および「文字組み」が表示されなくなる。文字組み「行末約物半角」を「なし」にしないと結構仕事に支障が来ることも多く、ver.26.4.1には「禁止処理」および「文字組み」が存在したので、現在ダウングレードをして使用中。

    1 vote

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    2 comments  ·  Type, Fonts, Text  ·  Admin →
    Cannot Reproduce  ·  PCM Miyuki responded

    NK GRAPHICS 様

    Illustratorデスクトップ版の製品フィードバックへのご協力をありがとうございます。

    こちら、ご投稿いただいたバグに関してはTen_A様のご投稿にあるように、

    環境設定→テキスト→東アジア言語のオプションを表示 のチェックボックスをチェック

    していただき、再度ご確認くださいませ。

    バグとしては確認と再現ができませんでしたので、一旦こちらの情報については終了とさせていただきます。

    引き続き、こちらの件で問題点がございましたらコメントをお願いいたします。


    今後ともどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム

  7. 別名で保存で「別名で保存」のダイアログボックスが表示されません

    illustrator 26.5（64bit）にて、別名で保存ができません。ファイルメニューから別名で保存を行っても、ダイアログボックスが表示されません。
    複製を保存は、正常に機能します。
    環境設定の削除、再インストールの実行、USBドライブの取り外しと試しましたが、正常に動作しません。
    前バージョンは問題がなかったのでバージョンアップによる不具合と思われます。

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
    Cannot Reproduce  ·  PCM Miyuki responded

    Takehiko Otomo さま


    Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

    いただきました内容につきましては、再現ができませんでした。

    その後、27.0ではいかがでしたでしょうか。

    また同じ事象がございましたらご返信をお願いいたします。

    どうぞよろしくお願いいたします。

    Illustratorチーム

  8. ccライブラリ 編集が保存されても反映されない

    CCライブラリのグラフィックデータを編集中にPCをスリープさせ、
    スリープから復帰した後に作業を再開すると、データを保存しても編集内容が反映されない。
    データを閉じて再度開いてもスリープ前に最後に保存した状態で開れる。
    ライブラリのデータはバックアップが取れないので編集した部分がデータ丸ごとなくなります。

    環境　M1 macbookpro 14inch 2021

    1 vote

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    Cannot Reproduce  ·  0 comments  ·  Other...  ·  Admin →

  9. Illustrator exporting to PDF - PDF misaligned (slightly rotated)

    .AI file is aligned but when exported to Acrobat PDF, the file is misaligned (slightly rotated). Illustrator .AI file and exported PDF (illustrator default( attached.

    2 votes

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    Cannot Reproduce  ·  8 comments  ·  Align, Distribute  ·  Admin →

  10. Unsaveable document

    I encountered a problem with the current project file.
    Whenever I save it, it immediately gets dirty, the asterisk in the tab header pops back instantly.
    If I close the file (with save before) and open it back, it gets dirty again.

    I stripped all the content I had and reduced it to the minimal state of one hidden layer with one shape in it.

    Once you show the layer, it gets saved OK.
    Once you add a new layer — OK, which is strange, because the original has many and some are locked, some are hidden, and a lot…

    11 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →

  11. Font Size reduces by 0.003 pt (bug ?)

    1. Adobe Illustrator CC 2020 (24.3, Mac), required for client delivery requirements.

    2. We have very strict font specifications. In many EPS files, the font sizes appear to reduce by .003 pt no matter which way I select and change the font size: select the element [either with a selection tool or the Text tool], change to 12 pt, deleselct, select the font element again and it's back to 11.997 pt. (see text issue mp4 attached, raw data of EPS included as well). New/recreated text elements begin behaving this way as well. This happens in specific EPS files, and to multiple users.

    …

    1 vote

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    3 comments  ·  Type, Fonts, Text  ·  Admin →

  12. Save for Web (Legacy) does not clip transparency to visible layers as it did previously

    "Save for Web (Legacy)" , previously, when saving to PNG with transparency and NOT clipped to artboard, the transparency would clip to visible layers. Now it clips to existing layers, even when the layers are not visible.
    Details previously posted in an Illustrator forum:
    https://community.adobe.com/t5/illustrator/save-png-with-transparency-clipped-to-visible-art-only/m-p/11469714?page=1#M246253

    6 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →

  13. Selection Tools Not Identifying Color Swatches

    Mac OS Mojave 10.14.6
    Adobe Illustrator 2020

    With the new release of Illustrator 2020 we are experiencing issues with the swatches applied to art being properly identified in the Swatches panel.

    Both the Open Arrow Tool and Closed Arrow Tool are not correctly identifying color swatches applied to art when clicking and dragging to select.

    • Select Open Arrow Tool
    • Click and drag to select art

    Expected Result: Color swatch that is applied to the art will be selected in the swatch panel
    Actual result: Question mark appears in the swatch panel
    • On the same art using Open…

    2 votes

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    2 comments  ·  Colors, Swatches, Patterns  ·  Admin →

  14. Export as PNG includes all hidden artboards into dimensions of image (V24.1)

    The latest release of Illustrator no longer exports just the active content of a file, but now also includes the dimensions of all the inactive (hidden) content in a file. PNG bug 2 shows the export of a single item in an artwork with many layers and items with just the visible item (in version 24.02), PNG bug shows the same export in the 24.1 version of Illustrator, which includes the outermost dimensions of all the hidden content. It is therefore no longer possible to export a single shape from a larger design with the dimensions of that shape.
    Please…

    10 votes

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    8 comments  ·  File Save, Import and Export  ·  Admin →

  15. illustrator crashes when opening existing files

    Adobe illustrator crashes when opening existing files. After two complete re-installations (one of which was preceded by CC Cleaner), on a new machine running MacOS Catalina, the first Illustrator startup is correct. But Illustrator quits as soon as I try to open a file, even if that file has just been saved by this version.
    Other CC softwares are not affected.

    8 votes

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    6 comments  ·  Launch  ·  Admin →
    Cannot Reproduce  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Apologies for the inconvenience caused.

    The team is unable to reproduce this issue.
    Please provide the below information and help us in isolating this issue further?
    1) Is this issue still happening on your machine in the latest version 24.2.1 ?
    2) If yes, kindly provide some video, test file (Via File > Package) & steps with which you are facing issue.

    Please share the above in a Zip file at sharewithai@adobe.com.

    Also, mention the title of this issue as the subject of the mail.

    Thanks

  16. Drag copying an artboard causes hidden items to reappear

    Whenever I drag an artboard to copy it, anything hidden on the original artboard is now visible. Very annoying.

    1 vote

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    0 comments  ·  Documents and Artboards  ·  Admin →

  17. New Update (v24) crashes when I launch Illustrator by opening a file from finder

    I'm working on macOS Mojave 10.14.6
    2.9 GHz Intel Core i7
    Mem 16 GB
    Graphics Radeon Pro 460 4 GB Intel HD Graphics 530 1536 MB

    Anytime I double click on an illustrator file from a finder window to launch illustrator (it is not open) the icon bounces and then crashes.

    6 votes

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    1 comment  ·  Launch  ·  Admin →
    Cannot Reproduce  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Apologies for the inconvenience caused to you due to this issue.

    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue.

    Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail

    Regards
    Ankit Goyal

  18. Illustrator V24 won't launch

    After update to V24 I cannot open illustrator at all, i keep getting this message. I have tried reinstalling and nothing works

    10 votes

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    1 comment  ·  Launch  ·  Admin →

  19. Files look the same

    After I've had open a few files when I tap on a different file to make changes all the files I tap on in Illustrator look the same?

    1 vote

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    1 comment  ·  Documents and Artboards  ·  Admin →

  20. Illustrator continually uploading to somewhere?

    Illustrator continually uploading to somewhere?

    Windows 7 and Windows 10.
    Latest update to Illustrator as of 2019-08-06

    It will not stop until I end it in task manager on Windows.

    This is unanswered on the user forums https://forums.adobe.com/message/11085595#11085595

    1 vote

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    0 comments  ·  Other...  ·  Admin →
    Cannot Reproduce  ·  Ashutosh Chaturvedi responded

    cc-api-data.adobe.io is the host for Adobe storage: https://www.adobe.io/apis/creativecloud/ccstorageapi.html

    There can be a lot of reason for the uploads e.g.
    1. You area saving files to Creative cloud files
    2. Or uploading heavy files to Creative Cloud library
    3. Or some third party extensions making these calls.

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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