Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
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illustrator crashes when opening existing files Adobe illustrator crashes when opening existing files. After two complete re-installations (one of which was preceded by CC Cleaner), on a new machine running MacOS Catalina, the first Illustrator startup is correct. But Illustrator quits as soon as I try to open a file, even if that file has just been saved by this version.
Other CC softwares are not affected.8 votesHi,
Apologies for the inconvenience caused.
The team is unable to reproduce this issue.
Please provide the below information and help us in isolating this issue further?
1) Is this issue still happening on your machine in the latest version 24.2.1 ?
2) If yes, kindly provide some video, test file (Via File > Package) & steps with which you are facing issue.Please share the above in a Zip file at sharewithai@adobe.com.
Also, mention the title of this issue as the subject of the mail.
Thanks
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New Update (v24) crashes when I launch Illustrator by opening a file from finder I'm working on macOS Mojave 10.14.6
2.9 GHz Intel Core i7
Mem 16 GB
Graphics Radeon Pro 460 4 GB Intel HD Graphics 530 1536 MBAnytime I double click on an illustrator file from a finder window to launch illustrator (it is not open) the icon bounces and then crashes.
6 votesHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue.Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail
Regards
Ankit Goyal -
Illustrator V24 won't launch After update to V24 I cannot open illustrator at all, i keep getting this message. I have tried reinstalling and nothing works
10 votesThis issue is not reproducible any more. Please reach out to ShareWithAi@adobe.com if you face this issue again
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Illustrator continually uploading to somewhere? Illustrator continually uploading to somewhere?
Windows 7 and Windows 10.
Latest update to Illustrator as of 2019-08-06It will not stop until I end it in task manager on Windows.
This is unanswered on the user forums https://forums.adobe.com/message/11085595#11085595
1 votecc-api-data.adobe.io is the host for Adobe storage: https://www.adobe.io/apis/creativecloud/ccstorageapi.html
There can be a lot of reason for the uploads e.g.
1. You area saving files to Creative cloud files
2. Or uploading heavy files to Creative Cloud library
3. Or some third party extensions making these calls.Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Right click on libraries Right clicking on libraries and panel disappears. I am trying to add a color swatch and the right click menu is gone, and panel disappears.
10 votesHi All,
We are closing this ticket due to lack of response. If you are still facing this issue, please create a new ticket with the details asked below.
Thanks
Anish -
All pdf files in finder suddenly are called Illustrator files All the pdf files on my Macbook (macOS Mojave 10.14.2) are suddenly called "illustrator files" in my finder and when double clicking on them, they are opened by Illustrator (CC 2019, updated 12.12.2019). Before they have been simple pdf files which I created by Microsoft Word and which always were called "pdf file" in finder.
1 voteWe have not made any deliberate change to affect the change you mentioned.
Please use the macOS feature to change the default application to open preview file. -
outline preview stuck ( CPU & GPUs ) outline preview stuck ( CPU & GPUs )
iMac (Retina 5K, 27-inch, 2017) macOS Mojave 10.14
3.5 GHz Intel Core i5
16 GB 2400 MHz DDR4
Radeon Pro 575 4096 MB3 votesCould not reproduce with information available in this issue.
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Problem with graphic driver or screen Hi! I have the next problem on my MacBook Pro (15-inch, 2017), macOS Mojave (10.14)
Int GPU Intel HD Graphics 630 1536 MB
Ext GPU AMD Radeon 5551 voteIllustrator version 22 is not supported on macOS 10.14 (Mojave).
Please upgrade to version 23 to resolve the issue. -
(MojaveOS) Quit Unrelated Program, Minimized Illustrator Pops Out When I have illustrator minified and quit out of another program, such as terminal, illustrator pops out onto the desktop instead of staying minified.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Imac 10.12.6 Ilustrator CC All of the sudden I am unable to export any of my work. Am I doing something wrong? vThe message say " Can t save this file. You do not have access priveleges Id -5000
1 votethis message seems to be coming from the operating system. You can try creating a new user account and see if the problem goes away.
Our support engineers will be happy yo help you if you need support
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Misleading Backup I just lost an hour's work due to a power failure. I usually save more often, but didn't today. When the power came back and Illustrator launched, I was not prompted to recover a file. I checked the preferences and it said it was saving recovery data every two minutes.
The recovery location was empty.
I went on chat with support and they said, "Illustrator will, on very rare occasions, recover a file after a crash. it's exceptionally rare though. It has something to do with how and why the crash occured and only in special instances is recover possible.…
1 voteCan you please share the case id so that I can understand the conversation you had with the support staff.
We do turn off data recovery for complex documents as it affects performance. However there is a way to turn that optimisation off in preference File handling and Clipboard > Turn off Data Recovery for complex documents -
File's list Symbols not automatically updated in panel when pasting symbols from another file. Illustrator CC 2018 (22.1) on Mac High Sierra 10.13.3
I have a file that already has symbols in it. When I paste more symbols from another file, the symbols recently pasted do not appear in the Symbols panel (eg if I want to select one of them and use the panel's menu to select all instances).
The first file below shows the Symbol panel with the new symbols missing.
The second shows the Replace dropdown menu, where the new symbols are shown (colour circles).I only managed to make the new symbols appear by creating a random new one (it…
1 vote -
1 vote
We are closing the ticket as we are not able to reproduce this on AI version 22.1 (verified with 10.13.6).
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
Font Suggestion/Preview Font NOT Working When I select my text box and then go to the Font pull down menu, I used to be able to use my arrow key and scroll through the font menu. While doing this the font box in my document would preview the fonts. Now I literally have to mouse over the font in the menu, which IS EXTREMELY ANNOYING and time consuming. Please fix this feature!!!
Or I could start typing in a font and Illustrator would suggest fonts as I type - this no longer work either.
CC2018
12 votesWe could not recreate this issue. This issue may not present in recent updates of Illustrator 25.2 and above. Please reach out to dl-sharewithai@adobe.com if you are able to reproduce this issue and want the Illustrator team to investigate this.
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Illustrator CC won's allow me to update the artboard size in Options panel. When I change the width and height the size automatically reverts back to a size that is some 20 pixels off. I need the artboards to be precisely 2160x1920 which is the size they were when created, but somehow they change to different sizes like 2180x1916. When I try to update the size in the field, as soon as I click off the field the dimension goes right back to the old, incorrect dimension. I cannot save it out to the correct dimension. I can drag the size of the artboard with the artboard tool, but that is impossible to…
3 votes -
App viewing window not appearing, Latest Windows Update I just updated as windows prompted last night to Windows 10 Home; Version 1709; OS Build 16299.98, and Illustrator, photoshop, and presumably all adobe programs now has only the top bar for close, maximize/minimize- The workspace and any windows opened (ie file new) are just the background gray fill or black. The mouse seems to react between pointing and selecting and possibly the program is working underneath, but I can't see it. I've quit and restarted computer multiple times. Considering it was fine before, it's most likely tied to this latest release.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Why can I not use control in the new illustrator 2018 I cannot use control for some reason in illustrator 2018
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
Changing size of area type shape with mixed font style changes all characters to one font style I was using trial version of Illustrator CC 2017. I just purchased for a year and upgraded to Illustrator CC 2018.
Draw shape. Choose area type tool. Click path of bubble. Bubble disappears and is converted to Lorem Ipsum text with transparent path. Deselect object. Choose direct selection tool. Select the path. Choose default b/w stroke/fill. Now text is inside a white bubble with black outline. (I also used Type > Area Type Options > Inset Spacing to adjust margins inside the path, and First Baseline to X Height.)
Now, use the Type tool to select one word. Under Properties…
6 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Typeface search box in Character panel still does not work In the Character panel, when typing the name of a font, Illustrator allows two letter to be typed in and then jumbles the letters as one types them in, resulting in a frustrating and useless search.
In the attached screen shot, I was attempting to type in "Avant Garde" ... instead this is what happens. Every time. With any text entry. It was the same in the previous version of CC as well (only in Illustrator).
1 vote -
Text panel not working!!! Suddenly I cannot change font, font size, leading, etc. Suddenly I cannot change font, font size, leading, etc.
1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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