58 results found

1. Artboards & Content are displaced after saving and opening a file

   After saving & opening a file with multiple art boards, many of the artboards and/or their content is shifted around the canvas. I already tried all kinds things, even creating a new file and copying everything over. The bug happens again and again – and it's unpredictable, sometimes it's just one element, sometimes it's half of all the content.

   Working with Version 29.8.1, the file is in large format mode, Mac OS 25 (latest). Not saving on a cloud synced folder.

   When saving the same file into Adobe Cloud, the bug doesn't seem to occur... at least for the last few times I tried. But actually I don't want to save them there.

   Also, when saving onto hard drive, sometimes a dialog appears that the file was changed outside of Illustrator (which is not true).

   See attached file (blurred): the grey boxes on top come from the artboard on the bottom and the red ones from the artboards below.

   After saving & opening a file with multiple art boards, many of the artboards and/or their content is shifted around the canvas. I already tried all kinds things, even creating a new file and copying everything over. The bug happens again and again – and it's unpredictable, sometimes it's just one element, sometimes it's half of all the content.

   Working with Version 29.8.1, the file is in large format mode, Mac OS 25 (latest). Not saving on a cloud synced folder.

   When saving the same file into Adobe Cloud, the bug doesn't seem to occur... at least for the last… more

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   35 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminRohit Jain (Admin, Adobe Illustrator) responded

   This issue has been resolved and the fix is now available in our latest beta version, 30.2.12.

   We kindly request you to update and share your feedback.

   We sincerely apologize for any inconvenience caused.

2. Acrobat layers duplicate excessively in AI file’s compatible PDF

   Illustrator 2025 (29.8.2)

   When “Save in Background” is enabled, the Acrobat layers in the compatible PDF within AI files duplicate according to the number of artboards. For example, when there are 10 artboards and 2 layers, there should be 2 Acrobat layers, but instead 20 layers are generated.

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   aiファイルの互換PDFでAcrobatレイヤーが過剰に複製される

   「バックグラウンドで保存」が有効な場合、AIファイル内の互換PDFにおけるAcrobatレイヤーがアートボードの数に応じて複製されます。例えば、アートボードが10個、レイヤーが2個ある場合、Acrobatレイヤーは2個であるべきところ、実際には20個のレイヤーが生成されます。

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   23 votes

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   11 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminRohit Jain (Admin, Adobe Illustrator) responded

   This issue has been resolved and the fix is now available in our latest beta version, 30.2.12.

   We kindly request you to update and share your feedback.

   We sincerely apologize for any inconvenience caused.

   
   

3. Perceptual Gradients are uniformly converted to 72ppi images in PDF

   The new perceptual gradients feature in 2026 (30) is being uniformly converted to low-resolution 72ppi images when exported to PDF.
   The attached file is a PDF exported from 2026 (30.0.0).

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   知覚的グラデーションがPDFで一律に72ppiの画像にされる

   2026 (30) の新機能である知覚的グラデーションは、PDFに書き出すと一律に72ppiの低解像度画像になってしまいます。
   添付ファイルは、2026 (30.0.0) で書き出したPDFです。

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   28 votes

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   3 comments  ·  Gradients  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Perceptual Gradient now honors the Document Raster Effect settings in latest Beta build 30.1.89

4. GPU Preview glitches with clipping masks and transparency (since Illustrator 29.6.0), white rectangle appears below

   I've encountered a rendering issue starting in Illustrator 29.6.0, and it's still present in 29.6.1. Here's how to reproduce it:

   1. Create a simple circle.
   2. Create a simple rectangle.
   3. Place the circle inside the rectangle using a clipping mask.
   4. Apply any transparency to the circle (e.g., set opacity < 100%, or add a drop shadow).

   Result:
   The rendering becomes corrupted for any object positioned beneath the clipping mask (try placing a filled shape underneath to see the issue clearly).

   Additional Notes:

   The issue only appears in GPU Preview.
   Switching to CPU Preview restores correct rendering.
   Changing the color profile or color model did not resolve the issue.
   Deleting Illustrator's preferences folder also had no effect.
   Rolling back to Illustrator 29.5 resolves the issue.
   Apologies for not including a screenshot – I rolled back to 29.5 before capturing one.

   System:
   iMac Retina 5K (27", 2017)
   macOS Ventura 13.7.6

   I've encountered a rendering issue starting in Illustrator 29.6.0, and it's still present in 29.6.1. Here's how to reproduce it:

   1. Create a simple circle.
   2. Create a simple rectangle.
   3. Place the circle inside the rectangle using a clipping mask.
   4. Apply any transparency to the circle (e.g., set opacity < 100%, or add a drop shadow).

   Result:
   The rendering becomes corrupted for any object positioned beneath the clipping mask (try placing a filled shape underneath to see the issue clearly).

   Additional Notes:

   The issue only appears in GPU Preview.
   Switching to CPU Preview restores correct rendering.
   Changing the color profile or color… more

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   24 votes

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   39 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   We have fixed this issue and the fix is available in the latest Illustrator Beta app - v 30.0.0.114

   
   

   Please give it a try and share your observations. We are going to ship this in general availability builds soon.

5. Image Map URL Links Disappear in PDF Export

   Issue occurs in Illustrator 2025 (29.6) and later versions

   Description:
   URL links configured through the Attributes panel’s Image Map feature are not preserved in exported PDFs, despite enabling the “Preserve Hyperlinks” option in PDF export settings.

   Steps to Reproduce:
   1. Create a new document
   2. Create an object (e.g., rectangle, text, etc.)
   3. Select the object and enter a URL in the Attributes panel → Image Map
   4. Create a new layer above the current layer
   5. Export as PDF with “Preserve Hyperlinks” enabled in export settings
   6. Open the exported PDF in Adobe Acrobat

   Expected Result:
   URL links should be clickable and functional in the exported PDF.

   Actual Result:
   URL links are missing/non-functional in the exported PDF.

   Root Cause:
   This bug occurs specifically when there is an additional layer positioned above the layer containing the object with the image map URL. Objects on layers without overlying layers export hyperlinks correctly.
   The issue occurs even when “Create Acrobat Layers” is unchecked.

   Workaround:
   Merge all layers into one before exporting to PDF.

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   イメージマップのURLリンクがPDFで消失する

   おそらく Illustrator 2025 (29.6) 以降で発生

   属性パネルのイメージマップでURLを設定し、PDFで書き出し設定で「ハイパーリンクを保持する」にチェックを入れても、PDFでURLリンクが消失してしまいます。

   再現方法
   1. 新規ドキュメント作成
   2. オブジェクトを作成
   3. 属性パネルのイメージマップでURLを入力する
   4. 新規レイヤーを上に作成（ここがバグ発生要件）
   5. PDFを書き出す。その際に「ハイパーリンクを保持する」をチェックする
   6. PDFをAcrobatで開き、URLリンクが消失していることを確認する

   発生要件
   該当オブジェクトがあるレイヤーの上に別のレイヤーがあることでバグが発生します。該当オブジェクトがあるレイヤーが一番上にあると発生しません。
   「Acrobatレイヤーを作成」をOFFにしても発生します。

   回避方法
   すべてのレイヤーを1つに統合します。

   Issue occurs in Illustrator 2025 (29.6) and later versions

   Description:
   URL links configured through the Attributes panel’s Image Map feature are not preserved in exported PDFs, despite enabling the “Preserve Hyperlinks” option in PDF export settings.

   Steps to Reproduce:
   1. Create a new document
   2. Create an object (e.g., rectangle, text, etc.)
   3. Select the object and enter a URL in the Attributes panel → Image Map
   4. Create a new layer above the current layer
   5. Export as PDF with “Preserve Hyperlinks” enabled in export settings
   6. Open the exported PDF in Adobe Acrobat

   Expected Result:
   URL links should… more

   28 votes

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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Having a layer above the layer with hyperlinks now works as expected in Beta 30.0.0.114

6. Curved paths not honouring guide styles / Guides are not dotted

   When converting artwork to guides, anything that has a curved path does not show the guide style set up in preferences. In my case I have guides set up as a dashed line with a light grey colour. What I'm seeing is a solid black line. Happens in AI 29.6.1 and the beta 29.7 88. Sample shows two shapes converted to guides but the ellipse remains as a solid black line. Using MacOS 14.7.6.

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   8 votes

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   13 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Works as expected in Beta 30.0.0.114.

   Please test the fix to make sure it’s ready to be pushed into the general build.

7. Moving a part of a blend with any Selection tool makes it move faster than expected

   In 29.7.1 (and Beta 29.9.0.6) when I move one object in a blend with any selection tool, inside or outside of isolation, it moves twice as much.
   This is similar to this problem with symbols — http://illustrator.uservoice.com/forums/601447/suggestions/50293512

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   11 votes

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   6 comments  ·  Blends  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Seems to work as expected in Beta 30.0.0.72 — moving an object now works as expected. Please try to update and verify if it’s safe to be pushed into General build

8. Illustrator no longer keeping custom layer colors. Layer colors revert to black

   In recent Illustrator builds, custom layer colors applied to layers are not being saved with the document. When reopening the file, all layers that used custom colors revert to black, regardless of the original assignments. Default layer colors still persist correctly.

   Steps to Reproduce:
   Create a new Illustrator document.
   Add multiple layers.
   Assign custom RGB colors to the layers (not from the default layer color list).
   Save and close the document.
   Reopen the document.

   Expected Result:
   Layers retain the custom colors assigned to them.

   Actual Result:
   All custom-colored layers revert to black, while default colors are preserved.

   Impact:
   This breaks workflows that depend on a standardized layer color scheme (e.g., manufacturing, prepress, or complex multi-step production). Users can no longer rely on Illustrator to persist custom colors across sessions.

   In recent Illustrator builds, custom layer colors applied to layers are not being saved with the document. When reopening the file, all layers that used custom colors revert to black, regardless of the original assignments. Default layer colors still persist correctly.

   Steps to Reproduce:
   Create a new Illustrator document.
   Add multiple layers.
   Assign custom RGB colors to the layers (not from the default layer color list).
   Save and close the document.
   Reopen the document.

   Expected Result:
   Layers retain the custom colors assigned to them.

   Actual Result:
   All custom-colored layers revert to black, while default colors are preserved.

   Impact:
   This breaks… more

   6 votes

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   1 comment  ·  Layers  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   We have fixed this issue with latest Beta - 30.0.0.114

   
   

   Please give it a try and let us know your observations.

9. Images within opacity masks shift

   When using multiple opacity masks in a file in an earlier version, including 29.31. Opening it in illustrator 29.4 almost all the images used for the masks are repositioned to the center of the page.

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   11 votes

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   12 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The fix is available in both Beta 27.9 9 and Prerelease 29.6 191 builds. Please try to test it and comment back if it now behaves as expected

10. Pencil tool preview not showing

    Hello, in illustrator 29.4 and 29.5 (on windows 11 pro) I can't preview the path while i am drawing with the pencil tool. I checked all the settings and everything is set to see it. I had to downgrade to illustrator 29.2 to use it again

    5 votes

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    13 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,

    This is fixed and is available now in beta. Please check and share your observations.

    Regards,

    Aishwarya G Gadodia

11. Real Time Drawing & Editing will not turn off for drawing shapes

    When I have Real Time Drawing & Editing turned OFF, shapes (rectangle, ellipse) still show up filled while drawing, instead of just the vector outline as expected.

    Steps to recreate:
    turn off real-time drawing & editing
    select random fill color
    select shape tool
    draw shape

    expected result: only vector outline is seen during drawing
    actual result: filled shape is seen during drawing

    I tested this and found the same behavior on both my Windows 10 desktop and my Windows 11 Laptop, both running Illustrator 29.8.1 (64-bit).

    There is no problem when moving an object, that still displays the vector outline as expected.

    When I have Real Time Drawing & Editing turned OFF, shapes (rectangle, ellipse) still show up filled while drawing, instead of just the vector outline as expected.

    Steps to recreate:
    turn off real-time drawing & editing
    select random fill color
    select shape tool
    draw shape

    expected result: only vector outline is seen during drawing
    actual result: filled shape is seen during drawing

    I tested this and found the same behavior on both my Windows 10 desktop and my Windows 11 Laptop, both running Illustrator 29.8.1 (64-bit).

    There is no problem when moving an object, that still displays the vector outline… more

    5 votes

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Fixed and works as it should do in Beta 30.0.0.72 — please try to install it (or update if it’s installed) and verify if it works for you, before it gets pushed into General build.

12. Centre Points of all objects are visible when I reopen files

    Illustrator 30.0 on Mac Ventura 13.7.8

    Each time I reopen a file in which I had a mix of objects with either visible or hidden centre points, most of these are visible (at least, those of paths, guides…) and they can get in the way.

    I think this started happening with the new version 30.0 (or maybe just the one before).

    Here are examples of 2 similar files, one with and one without all Centre Points showing.

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    3 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team tried to fix this in Beta 30.1.0.109. The latest one is 30.2.0.12.

    If you can — please try to use Beta and see if no centers will be enabled or disabled when reopening a file. The fix won’t remove those that are already in a document, so we need to to toggle them manually in the Attributes panel.

13. Select and Unlock objects on canvas option breaks Direct Selection

    With 'Select and Unlock objects on canvas' enabled (and at least one object locked) Direct selection no longer can move points (and select them with single clicks).

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    12 votes

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    6 comments  ·  Selection  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Seems like this issue was addressed in the latest Beta build 29.6.57. Please try to update and see if it works how it should.

14. Documents preview not updated properly in Indesign

    When I save an Illustrator file, import it into Indesign, then make changes to the file, save it again and update the link in Indesign, some parts are not updated in the preview (see attached image). This doesn't happen every time, seemingly at random.

    I have resolved this by first saving as an older version and then again as latest version, but that's not a real solution.
    Somebody told me to uncheck 'Save in background' in settings, this also solved the problem but again, is not a real solution.

    I have this problem simultaneously with the (already known) problem where Indesign shows all object layers of all artboards when viewing/hiding specific object layers.

    I'm using Illustrator 30 on Sonoma.

    When I save an Illustrator file, import it into Indesign, then make changes to the file, save it again and update the link in Indesign, some parts are not updated in the preview (see attached image). This doesn't happen every time, seemingly at random.

    I have resolved this by first saving as an older version and then again as latest version, but that's not a real solution.
    Somebody told me to uncheck 'Save in background' in settings, this also solved the problem but again, is not a real solution.

    I have this problem simultaneously with the (already known) problem where… more

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    2 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminRohit Jain (Admin, Adobe Illustrator) responded

    The related issue (Duplicate layer – http://illustrator.uservoice.com/forums/601447/suggestions/50611952), which might have been causing this problem, has been resolved, and the fix is now available in our latest beta version, 30.2.12.

    We kindly request you to update and share your feedback.

    We sincerely apologize for any inconvenience caused

15. When moving object it counts as hundreds of inputs, filling the history

    When you move an object with the mouse, it seems to consider each pixel or so it moves as an individual input, so if you just quickly drag something, your history is completely filled and it is impossible to undo enough to undo the single move. It also shows up as 'Undo' in the history tab rather than 'move' - only the final one is considered 'move'.

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    3 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Seems fixed in Beta 30.0.0.14

16. 文字組みアキ量設定の動作不良

    1.お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    Windows10、Adobe Illustrator28.7.1

    2.問題が発生したときに実行していた手順
    Illustrator28.5以前で作成した添付の文字組み設定を、Illustrator28.7.1で開き、移動するなどすると前カッコが移動する。
    添付資料の文字組み設定を利用したテキストで、全角丸開始カッコのみ移動する。
    他の全角カッコでは問題なし。
    複数のPCで同様の症状が出る。

    3.想定していた結果
    4.実際の結果
    添付資料を確認ください。

    1件のデータ内に、上記の文字組み設定利用有無の文字列が混在しており、同様のデータが100件以上あります。大変困っています。
    現状は、Illustrator27.9.5で対処しています。

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    34 votes

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    Done (Available in Beta)  ·  12 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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17. Glyph substitution not working in v28.7.1

    In v28.7.1, if the formatting of the character immediately before a glyph substitution is different, the glyph substitution does not work, and the default glyph is displayed instead. This bug occurs just by opening an ai file from a previous version. It's an extremely serious bug.

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    v28.7.1でグリフ置換が機能しない

    v28.7.1では、グリフ置換の直前の文字の書式が異なると、グリフ置換が機能せず、デフォルトのグリフが表示されてしまいます。このバグは、以前のバージョンのaiファイルを開いただけで発生します。非常に深刻なバグです。

    40 votes

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    5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It is confirmed the issue is indeed fixed in the Beta 28.7.0.65 and soon will be pushed into main build.

18. SVG Precision and options are reset on every launch of IL. Add a place in IL preferences allowing users to permanently set SVG precision.

    I've gone over this problem in detail on the forums here:

    https://community.adobe.com/t5/illustrator-discussions/opening-a-svg-and-then-re-saving-it-causes-severe-distortions-in-the-resulting-file/m-p/15123107#M434142

    Illustrator's precision for saving out SVG files has a default of 1 decimal place. This can cause severe path distortion and rounding errors in the resulting file if you simply save it with CTRL+S.

    This precision setting is reset to 1 after closing and re-opening Illustrator no matter what settings you have applied in the past. To rectify this, you have to:

    1. FIRST select "Save As..."
    2. Choose SVG as your format.
    3. Click save and wait for the SVG options dialog to appear.
    4. Change the precision value from 1 decimal place to something like 5-6.

    If you don't do this, any SVG you open and save (even if no edit was made) will likely end up malformed.

    You can replicate this by opening a SVG, nudging it maybe a pixel or two, and then saving it with ctrl+s. Re-open the file and then observe the obvious distortions and rounding errors.

    Right now, as it stands, It's so easy to corrupt any icons you might be working on if you are making changes from SVG to SVG.

    All you have to do is make a small modification, hit CTRL+S, and then ... boom! Your file is now instantly corrupted and rounding errors distort your paths.

    Here is an example.

    Original Image:

    https://community.adobe.com/t5/image/serverpage/image-id/784478i544B7B1A8591C865/image-size/large/is-moderation-mode/true?v=v2&px=999

    Re-Saved Image:

    https://community.adobe.com/t5/image/serverpage/image-id/784479i67374AE1F641A82B/image-size/large/is-moderation-mode/true?v=v2&px=999

    I urgently request that Adobe does something about this, such as letting users define their default save options somewhere in the preferences so that this sticks permanently. Right now, precision is reset to 1 decimal place on every launch of the application.

    Please add an "Export Options" section to the application preferences, or a menu item that allows us to set a default SVG export profile.

    I beg that someone on the team incorporates an option to fix this!

    Thanks so much for reading.

    I've gone over this problem in detail on the forums here:

    https://community.adobe.com/t5/illustrator-discussions/opening-a-svg-and-then-re-saving-it-causes-severe-distortions-in-the-resulting-file/m-p/15123107#M434142

    Illustrator's precision for saving out SVG files has a default of 1 decimal place. This can cause severe path distortion and rounding errors in the resulting file if you simply save it with CTRL+S.

    This precision setting is reset to 1 after closing and re-opening Illustrator no matter what settings you have applied in the past. To rectify this, you have to:

    1. FIRST select "Save As..."
    2. Choose SVG as your format.
    3. Click save and wait for the SVG options dialog to appear.
    4. Change the precision value from 1… more

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    7 votes

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    9 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Should be fixed in Beta. Please verify if this works properly now.

19. Type on path doesn't slide smoothly anymore.

    Type on path doesn't slide smoothly anymore.

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    11 votes

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    7 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It seems like this no longer happens in the latest Beta 29.6 107, the sliding now happens smoothly as expected.

    Please test it if you can to see if it’s safe to push the update to the general build.

20. Illustrator 30.0 (2026) .ai files open at 1/10 scale in Adobe Acrobat and RIP software (Onyx) – large artboards only

    This issue is affecting multiple users in our environment with the following setups:

    Hardware: Apple Mac Studio (M1 and M2)

    OS: macOS Sequoia (and possibly the prior macOS version – behavior appears on machines that have not yet updated as well)

    Adobe Illustrator (desktop): 30.0 (2026 release)

    For the time being, we have reverted back to Illustrator 2025 where the same workflow works correctly.

    Basically:

    When we save .ai files with large artboards from Illustrator 30.0 (2026) and then open those files in our printer RIP software (Onyx), the artwork does not come in at the correct size. Instead, it appears at roughly 1/10th of the intended scale. This can also be replicated by opening the files in Acrobat.

    The same files saved as PDF from Illustrator 2026 open at the correct size in the RIP, and .ai files saved from Illustrator 2025 also open at the correct scale. This suggests the problem is specific to the Illustrator 2026 .ai format for large artboards.

    Steps to reproduce:

    On a Mac Studio (M1 or M2) running macOS Sequoia, open Adobe Illustrator 30.0 (2026).

    Create a new document with a large artboard (52x300).

    Add some content.

    Save the file as a native .ai file (Illustrator 2026 default format).

    Open the saved .ai file in Onyx (RIP software) or Adobe Acrobat.

    Compare the size reported by Acrobat or Onyx (or measured within the RIP) to the original artboard / artwork dimensions in Illustrator.

    For comparison:

    From the same Illustrator 2026 document, Save As → PDF with default or standard print settings.

    Open the PDF in Onyx or Acrobat and check the size.

    Repeat the same test using Adobe Illustrator 2025, saving an .ai file with the same artboard dimensions, and open that .ai in Onyx or Acrobat.

    Expected result:

    The .ai file saved from Illustrator 30.0 (2026) should open in Acrobat and Onyx at the exact same scale and dimensions as defined in the Illustrator document (matching the large artboard size).

    The size reported in the RIP should match the Illustrator artboard (just as it does with Illustrator 2025 .ai files and 2026 PDFs).

    Actual result:

    Illustrator 30.0 (2026) .ai files with large artboards open in Acrobat and Onyx at approximately 1/10th of the correct scale.

    The same artwork:

    Opens at the correct scale as a PDF exported from Illustrator 2026.

    Opens at the correct scale when saved as .ai from Illustrator 2025.

    So the incorrect scaling appears specific to 2026 .ai files + large artboards.

    Scope / notes:

    Issue has been reproduced by multiple users in our environment, all on M1/M2 Mac Studios.

    Affected OS: macOS Sequoia (and likely the previous macOS version on some machines; behavior appears consistent across both).

    The common factor is Illustrator 30.0 (2026) + large artboard .ai.

    PDF workflow works fine, as does Illustrator 2025, which is our current workaround, but we prefer to send native .ai files to the RIP, and we use the large artboards extensively.

    I would upload example files, but .ai files are apparently an invalid file type to upload here.

    This issue is affecting multiple users in our environment with the following setups:

    Hardware: Apple Mac Studio (M1 and M2)

    OS: macOS Sequoia (and possibly the prior macOS version – behavior appears on machines that have not yet updated as well)

    Adobe Illustrator (desktop): 30.0 (2026 release)

    For the time being, we have reverted back to Illustrator 2025 where the same workflow works correctly.

    Basically:

    When we save .ai files with large artboards from Illustrator 30.0 (2026) and then open those files in our printer RIP software (Onyx), the artwork does not come in at the correct size. Instead, it… more

    1 vote

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminRohit Jain (Admin, Adobe Illustrator) responded

    This issue has been resolved and the fix is now available in our latest beta version, 30.2.12.

    We kindly request you to update and share your feedback.

    We sincerely apologize for any inconvenience caused.