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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Save now takes longer in updated 2020 version

    When I save, even a blank document, it takes Illustrator a lot longer than the previous version to save.

    95 votes

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    111 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All,

    We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
    Merry Christmas & Happy New Year 2020.

    We have tried to address this issue in our beta build of 24.0.2.
    Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Illustrator Team

  2. [25.3.1 macOS]Photoshopで作成したpsd画像に日本語のクリッピングパスが使用されていると、Illustratorに配置してもクリッピングパスが反映されない

    再現手順

    Photoshop v21.2.9(2020)やv22.2(2021)など日本語のクリッピングパスでの不具合がないバージョンで、日本語のクリッピングパスを適用したpsd画像を作成。
    Illustrator v25.3.1(2021)で、1で作成した画像を配置するとクリッピングパスが適用されずに配置される。Photoshopでクリッピングパスを欧文にすれば、Illustrator v25.3.1でクリッピングパスが適用された状態で配置される。なおIllustrator v24.3および v25.2.3ではこの不具合は再現されませんでした。

    ※photoshopで作成した画像フォーマットが、eps,tiff.pdfの場合はこの不具合は再現されませんでした。

    動作環境

    macOS Big Sur バージョン11.4

    MacBook Pro 15-inch 2016

    93 votes

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    14 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We have tried to address this issue in our Prerelease build of 25.4.0 .
    Please visit adobe.ly/1o2SDsg to join our pre-release program and get the Prerelease build of version 25.4.0 from CCD “Prerelease” tab in Categories section.

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Ankit Goyal
    Illustrator Team

  3. Discard white overprint is disabled when background save is enabled

    • version 24.x
    • Windows and macOS
    • background save enabled

    At this time, the operation related to discarding the white overprint is not performed and the settings is invalidated.
    The behavior itself is the same as another bug, but it is not completely fixed 24.1.x.
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39414226-bug-of-saving-in-the-background-of-illustrator-202

    62 votes

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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for the information provided to the Illustrator team.
    We have tried to address this issue in our beta build of 24.1.2 .
    Please visit adobe.ly/1o2SDsg and get the latest build for version 24.1.2 Build 1.

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Ankit Goyal
    Illustrator Team

  4. Libraries Panel broken

    Although the Libraries panel is open, I cannot select another library, it's stuck on the same one. When I pull up the menu to choose another and click on it, nothing changes. Been like this for a few weeks now.

    42 votes

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    73 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We have tried to address this issue in our Prerelease build of 25.4.0 .
    Please visit adobe.ly/1o2SDsg to join our pre-release program and get the Prerelease build of version 25.4.0 from CCD “Prerelease” tab in Categories section.

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Ankit Goyal
    Illustrator Team

  5. This file has been modified outside illustrator

    After updating to Illustrator 24.0, sometimes when saving a file, I get a popup that says 'this file has been modified outside illustrator. do you want to continue?'

    38 votes

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    68 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All,

    We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
    Merry Christmas & Happy New Year 2020.

    We have tried to address this issue in our beta build of 24.0.2.
    Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Illustrator Team

  6. 32 votes

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    33 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We have tried to address this issue in our Prerelease build of 25.4.0 .
    Please visit adobe.ly/1o2SDsg to join our pre-release program and get the Prerelease build of version 25.4.0 from CCD “Prerelease” tab in Categories section.

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Ankit Goyal
    Illustrator Team

  7. Canvas Rotation Feature is obstructing regular pinching in or out gesture for zooming, when using the trackpad

    When using the pinching in or out gesture on the trackpad, to zoom in or out.
    The artboard gets rotated very easily if there is even a slight rotation in the gesture while.

    And then part 2 of problem. Its impossible to set it back to 0degrees. It keeps snapping between some low degrees

    27 votes

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    22 comments  ·  Rotate Canvas  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We have tried to address this issue in our Prerelease build of 25.4.0 .
    Please visit adobe.ly/1o2SDsg to join our pre-release program and get the Prerelease build of version 25.4.0 from CCD “Prerelease” tab in Categories section.

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Ankit Goyal
    Illustrator Team

  8. Objects Fill Color (Global/Spot) removed when changing any of the stroke property

    I have multiple objects selected with the same stroke colour and different fill colours. I change the stroke colour and the fill colour of all selected objects change to none. Using Illustrator 25.3 on Mac 10.4.6.

    25 votes

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    26 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We have tried to address this issue in our Prerelease build of 25.4.0 .
    Please visit adobe.ly/1o2SDsg to join our pre-release program and get the Prerelease build of version 25.4.0 from CCD “Prerelease” tab in Categories section.

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Ankit Goyal
    Illustrator Team

  9. illustrator crashes when using surface pen to draw

    as soon as i use Illustrator to draw using my surface pen on my surface 4 pro illustrator crashes. it did this to me in the trail of cc 2018 however i assumed it was because of the trail version. i subscribed to cc 2018 a few days ago to draw and i haven't been able to draw with my tablet. mouse seems to work but as soon as i use a brush with my surface pen it crashes and will not allow me to generate a crash report as it stays gray forcing me to restart my computer.

    25 votes

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    33 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Raghuveer Singh [10:04 AM]
    Hello,

    Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
    We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.5 (Build 2). While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
    We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.

    Regards,
    Raghuveer Singh | Sr. Software Product Quality Specialist | Illustrator Team
    Creativity is all around you.

  10. Selection tool won't grab lines

    Selection tool won't grab and move lines without extreme effort. Simple click and move isn't working in solid and hollow pointers. I have to drag a selection across the line or lasso the line to highlight it but then it still won't let me do a simple click-drag. It's like the line is locked down but nothing is locked. I'm running MacOS Sierra 10.12.6 and Illustrator 23.0. I've tried multiple settings of selection tolerance in preferences and it hasn't made any difference. I can move the selected line with cursor keys but can't move it with selection arrows. This didn't…

    21 votes

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    35 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for the information provided to the Illustrator team.
    We have tried to address this issue in our beta build of 24.1.2 .
    Please visit adobe.ly/1o2SDsg and get the latest build for version 24.1.2 Build 1.
    For this issue we have also increased maximum selection tolerance value to 20 px.

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Ankit Goyal
    Illustrator Team

  11. Blue learn box won't go away

    I cannot see part of my workspace because the blue learn box covers up the panels and I cannot get it to go away. How am I supposed to use your program when your supposedly helpful box covers up what I need to see in order to create projects? This is unbelievably frustrating, and I am probably going to have to use some other program to create my logo since I cannot use the work space because of this idiotic blue learn bubble that won't go away and can't be moved, apparently.

    19 votes

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    19 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We have tried to address this issue in our Prerelease build of 25.4.0 .
    Please visit adobe.ly/1o2SDsg to join our pre-release program and get the Prerelease build of version 25.4.0 from CCD “Prerelease” tab in Categories section.

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Ankit Goyal
    Illustrator Team

  12. Copy/paste vector: Illustrator → Figma (pastes as raster)

    In 25.2 — graphics copied from Illustrator get inserted in Figma as a vector image. In 25.3 the behavior is broken and graphics get pasted as a raster image.
    All the settings are the same.

    18 votes

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    5 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We have tried to address this issue in our Prerelease build of 25.4.0 .
    Please visit adobe.ly/1o2SDsg to join our pre-release program and get the Prerelease build of version 25.4.0 from CCD “Prerelease” tab in Categories section.

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Ankit Goyal
    Illustrator Team

  13. テキストの半角スペースに点が現れる

    Ver 25.3.1 windows

    25.3.1にバージョンアップすると突然テキストの半角スペースにピリオドが現れました。

    1. テキストに半角スペースを打つ
    2. テキストに線幅を入れて縁取りにする
    3. その線の線端を丸型線端にする

    するとスペース部分に点が現れます。テキストをアウトライン化すると消えますが、そのままPDF書き出しすると残ります。

    16 votes

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    6 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We have tried to address this issue in our Prerelease build of 25.4.0 .
    Please visit adobe.ly/1o2SDsg to join our pre-release program and get the Prerelease build of version 25.4.0 from CCD “Prerelease” tab in Categories section.

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Ankit Goyal
    Illustrator Team

  14. Pasting text on selected text changes properties

    Model Name: Mac mini
    Model Identifier: Macmini9,1
    Chip: Apple M1
    Total Number of Cores: 8 (4 performance and 4 efficiency)
    Memory: 16 GB
    System Firmware Version: 6723.81.1

    Illustrator version: 25.3 265@236190

    Pasting text over selected text, it changes properties to properties of neighbouring text of the same text block

    16 votes

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    2 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We have tried to address this issue in our Prerelease build of 25.4.0 .
    Please visit adobe.ly/1o2SDsg to join our pre-release program and get the Prerelease build of version 25.4.0 from CCD “Prerelease” tab in Categories section.

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Ankit Goyal
    Illustrator Team

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