Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
29 results found
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AI 29.1 - Missing New Help Bar
The 29.1 update is supposed to have a new Menu Bar under Window->Help Bar but it's not there.
Using macOS Sonoma 15.1.1
1 voteHelp Bar is available only in the latest Beta (starting with 29.2) and Prerelease builds so far. As soon as the team decides it’s ready to be pushed into main build, you’ll be able to get it. At the moment you can install Beta build from CCD app, or just wait.
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Font changes from the current one to the previously used while typing
I'm working on a document in which I used Avenir font, but for the most I use Myriad Pro. When I click with the Type tool I see in the character box I'm with the default font (Myriad Pro) and start typing. Then noticed I'm now in Avenir font!
This bug is brand new with the latest update (29.1), I didn't add any issue of that type before.
I'm on Windows 11 PC Core i7-13700 32 Go of RAM106 votesThanks for reporting this issue. Illustrator team really appreciate this.
We have fixed this bug in our Beta Builds available on CCD. Please try and provide your feedback
Thanks and regards
Ankit Goyal
Illustrator Team
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Using Color Mixer in Control panel for stroke changes the color of the fill instead
I encountered this problem as seen in the GIF.
Selecting a stroke or fill from the control bar menu changes the active appearance. When using sliders, it doesn't. i have tested on different Windows 11 machines and different documents. Replicated the issue every time.
AI 29.0.116 votesThe latest Beta now has this fix included as well.
Please make sure the fix is ready to be pushed in GA build and comment back if you still experience problems with setting a color using Mixer mode from within Control panel.
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Artwork gets shifted when an artboard is resized with width and height constrained and Scale Artwork Constrained enabled
CC 2025 v29.0 introduces the long-awaited "Scale Artwork with Artboard" option. When we drag the transformation frame with the Artboard tool, the objects are scaled synchronously, and the position’s calculated properly.
However, when we start to enter the width or height of the artboard, with Constrain locked, the objects get shifted relative to the artboard after being scaled.
The problem has been confirmed on both MacOS and PC.10 votesFixed in Beta 29.1.0.93
Please verify and comment back.
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Illustrator 28.4 does not preserve SVG object hierarchy
Starting with Illustrator 28.4, the object hierarchy is not preserved when saving and re-opening an SVG file. Many groups are created for no apparent reason.
See this link for examples: https://community.adobe.com/t5/illustrator-discussions/illustrator-28-4-svg-export-does-not-preserve-hierarchy/td-p/14871718#M3695
This makes Illustrator completely impractical for editing SVG files. I will have to stay at 28.3 until this error is fixed.
2 votesThe team has verified this current problem to be a regression break and intends to push the fix into the next Beta build.
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Glyph substitution not working in v28.7.1
In v28.7.1, if the formatting of the character immediately before a glyph substitution is different, the glyph substitution does not work, and the default glyph is displayed instead. This bug occurs just by opening an ai file from a previous version. It's an extremely serious bug.
v28.7.1でグリフ置換が機能しない
v28.7.1では、グリフ置換の直前の文字の書式が異なると、グリフ置換が機能せず、デフォルトのグリフが表示されてしまいます。このバグは、以前のバージョンのaiファイルを開いただけで発生します。非常に深刻なバグです。
38 votesIt is confirmed the issue is indeed fixed in the Beta 28.7.0.65 and soon will be pushed into main build.
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文字組みアキ量設定の動作不良
1.お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
Windows10、Adobe Illustrator28.7.12.問題が発生したときに実行していた手順
Illustrator28.5以前で作成した添付の文字組み設定を、Illustrator28.7.1で開き、移動するなどすると前カッコが移動する。
添付資料の文字組み設定を利用したテキストで、全角丸開始カッコのみ移動する。
他の全角カッコでは問題なし。
複数のPCで同様の症状が出る。3.想定していた結果
4.実際の結果
添付資料を確認ください。1件のデータ内に、上記の文字組み設定利用有無の文字列が混在しており、同様のデータが100件以上あります。大変困っています。
現状は、Illustrator27.9.5で対処しています。33 votes -
2 votes
The team expects it to be fixed with the latest Beta 28.8.0.19.
Please try to install it and see if it works as intended.
Please comments back either way.
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Clipping Path Dimensions disregarded when exporting JPG in version 28.5
When using "File -> Export As" to create a JPG of your illustrator document, the size of the JPG includes artwork hidden by a clipping path and adds white space. Attached is an example where I've exported a JPG from versions 28.4.1 and 28.5. The JPG from version 28.5 added additional white space to the left, right, and top edges where artwork was hidden by a clipping path. This is not how Illustrator behaved previously. Is there a workaround?
2 votesThis is a bug similar to that one:
Rasterizing a clipped image/group of objects results in extra white space in the resulting image — https://illustrator.uservoice.com/forums/601447/suggestions/35245114
Both are fixed in the latest Beta build and are expected to be pushed into 28.6 GA build.
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BMP bitmaps are seen as RGB, lose transparency and cannot be coloured in 28.5
Place a .BMP 1 bit file in AI 28.5. It is seen as RGB and cannot be coloured.
PSD and TIF bitmaps work fine.
See the recent answers in these posts: https://community.adobe.com/t5/illustrator-discussions/assign-spot-color-to-bitmap-no-longer-works/td-p/13138271
https://community.adobe.com/t5/illustrator-discussions/bitmap-issues-with-illustrator-28-5/m-p/14619511#M40760312 votesThe bug seems to be fixed in Beta 28.7.0.65
Please try to update and verify if it now works as intended for you.
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Generating doesn't work. 'Something went wrong' message gets displayed
Not generating neither object, nor scene or symbol...
12 votesThis issue is believed to be fixed in the build 28.4.0.20.
Please try to update and generate anything. Comment back if it works.
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Illustrator 27.9 Adobe PDF Preset will match what it was last modified to.
This seems new to 27.9 and removes confidence in save presets.
Steps to replicate:
1) Save file as Adobe PDF format
2) Select [Smallest File Size] from presets.
3) Check Preserve Illustrator Editing Capabilities (note it now says: [Smallest File Size] (Modified))
4) Click Save PDF
5) Save file as Adobe PDF format
6) Select [Smallest File Size] from presets.Notice the Preserve Illustrator Editing Capabilities is now selected. Also notice the preset name hasn’t changed to say it's (Modified).
2022 Mac Studio M1 Max, Illustrator 27.9
8 votesThis issue seems to be fixed in Illustrator Beta 28.1.0.100.
Please update it (or install it from CCD, if you don’t have it) and verify if the issue is no longer happening.
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Illustrator 27.9 introduces severe choppiness when panning with fingers on trackpad rather than Hand tool
When panning with the Hand tool, performance remains intact and panning is smooth. When using trackpad or mouse to move the canvas, frame rate is severely low, 10 fps, even on an empty document. This is a new issue that has existed in the past but had been resolved sometime in the past year or two.
Using a MacBook Pro with M2 Max 38-core GPU running macOS Ventura 13.5.2, the latest as of now.
This issue reduces efficiency and hampers productivity, making it unpleasant to navigate small documents and impossible to navigate large ones with multiple dartboards.
Uninstalling and re-installing…
2 votesThe fix to this issue is available in Beta 28.1 21 (and above) and Prerelease 28.0.66 (and above). Please check, if you can, and reply back if it works for you.
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Insufficient data for an image
Saving as .PDF from .AI gives me this warning if I am using any type of image (.JPG, .PSD, .TIFF, .PSB) over 100MBs. When the PDF starts to open in Acrobat the warning comes up.
Machine: Mac Studio 13.5.1 (22G90)
Illustrator 27.8.1I solved the problem by going back to version 27 and exporting one of the files that I was having issues with.
2 votes -
Livetracing Bitmaps gives results with random shades of black
Up until recently, if I used the Livetrace and Expand command on a bitmap it would produce results with only pure white and pure black, as you would expect. Now it randomly assigns values to every piece of what should be black. Instead of 100% black they are 99.29% or 99.67%. Normally I would select one piece, select all by color and move it. Now I need to click on every single piece and apply black to them. Very tedious.
1 voteKeith, the team reverted the Image Trace panel back to the more stable version. If you use 27.7 version, you can try to update to Beta, or revert to the older version, or wait until the Beta version will go stable.
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Type on Path Characters vanish and appear scattered / exploded on far edges of canvas (when zoomed out) if outlined / expanded
Started in in version 27.7.0
Reproduction procedures:
1. Create type on a path in document.
2. Save the document and close it once.
3. Open that document and select the text on a path.
4. Execute command “Outline Text”The above procedure will make it all disappear and disappear.
This phenomenon is not reproduced in Illustrator 2022 or earlier, so it seems to be a 2023-specific bug.〈にほんご〉
再現手順
1. ドキュメント上にパス上テキストを作成
2. ドキュメントを保存し、いったん閉じる
3. ドキュメントを開き、パス上テキストオブジェクトを選択
4. アウトラインを作成以上の手順で、テキストはパスごと消えてなくなります。
Illustrator2022以前では再現しなかったため、2023固有のバグと思われます。57 votesThe issue is believed to be fixed in the latest Beta build and is expected to be pushed into the Global Availability build at the end of July.
To ensure this indeed fixes the problem, please install the latest Beta build from CCD app and try to reproduce it, following the steps provided by Ton in a comment within the report.
Please reply back if Beta works for you or not.
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Stroke Inside is unchangeable on a compound shape
If you make a compound shape from two paths with strokes set to Inside, then this is retained for the compound shape and shown in the Appearance panel, but it's not reflected in the Stroke panel and it can't be changed there.
7 votesNo longer happens in Beta 28.7.0.23
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Toggling Layer Visibility now Lags Greatly with each New Layer Added after introduction of Search to Layers
In May 2022 (before Search Layers was added for example) you could have a file with 2600 layers and toggle the visibility on and off in less than a second. Now in June 2023 the same type of file takes 30 seconds to toggle the visibility of a single layer.
Here's how to reproduce the BUG that has been introduced into ILLUSTRATOR now:
I'm using a - Windows 10 Desktop
Illustrator v 27.6.1
ASUS Laptop with 40 GB of RAM
1TB SSD drives and plenty of scratch disk and page file space.Reproduction Steps:
- create a new Illustrator document 1920x1080
- …
3 votesFixed in Beta 27.9 5. Please check if it works for you.
At the test setup it now takes roughly 1 second to hide and show layers.
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Ink value changes to 0 while adjusting color
When selecting multiple items with a different color mix, values changes to 0 when adjusting a single ink while it shouldn't change. In older versions this doesn't occur.
In the screencap, the Cyan value changes to 0 so the colormix changes completely.
Operation version: MacoOS Ventura 13.2.1
Version Illustator: 27.3.13 votesWe have fixed the issue and a build with the fix is available in Beta.
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Pressing Ctrl/Cmd+Enter in Color field no longer adjusts other color values proportionately with live color preview since 27.1.1
Prior to 27.1.1, when live color changes were made, we were able to use Ctrl/Cmd+Enter after changing a value to proportionally move all other sliders, which is an equivalent of dragging a slider with Ctrl/Cmd key held.
The face the preview is now live should not kill this old feature., since Ai surely can remember previous values.11 votesWe have fixed the issue and a build with the fix is available in Beta.
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