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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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44 results found

  1. Images disappearing after drag and drop on Mac

    Illustrator 29.4
    Drag and drop from a Browser to an Artboard
    Use Cmd Shift 4 and drag a screendump to an artboard
    Drag and Drop from Photoshop a layer with transparency to an Illustrator artboard.

    Saving and opening the Illustrator file makes it disappear or gives some distorted lines.
    https://community.adobe.com/t5/illustrator-discussions/screenshot-disappears-in-illustrator-29-3-and-up/m-p/15237401#M439060
    https://community.adobe.com/t5/illustrator-discussions/illustrator-29-4-images-disappearing-after-save/m-p/15246575#M439583
    https://community.adobe.com/t5/illustrator-discussions/image-disappears-after-dragging-and-dropping-from-photoshop-to-illustrator/m-p/15247056#M439609

    12 votes
    10 comments  ·  Images, Links  ·  Admin →
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  2. Select and Unlock objects on canvas option breaks Direct Selection

    With 'Select and Unlock objects on canvas' enabled (and at least one object locked) Direct selection no longer can move points (and select them with single clicks).

    11 votes
    6 comments  ·  Selection  ·  Admin →
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  3. Eyedropper picks the color of the antialiased edge of a stroke blended with the background instead of the actual stroke color

    Eyedropper requires a ton of precision when picking a color of s stroke.

    Watch the GIF.
    Here I have violet and green lines, drawn above a raster image.

    I’ve mistaken and used green color instead of violet, and now I want to pick it from the existing line.

    I click, precise enough (I hope), but the color picked — the almost correct violet (C74,95 M74,61 — instead of the global 75-75) — is not in the background at all. It’s a BLENDED color of the RENDERED anti-aliased EDGE of the stroke! So Ai secretly rasterizes what it sees and then…

    3 votes
    0 comments  ·  Tools  ·  Admin →
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  4. Export As does not respect Large Canvas scale (Illustrator 29.2.1)

    If you are in a "large canvas" document, when using the "Export As" menu to export PNG(s), the resulting files are 1/10th the dimensions they should be. For example, if I have 100" x 100" artboards and export them at 72dpi, the resulting images should be 7200x7200 pixels, but they are only 720x720 (but still at 72dpi). This happens with "Use Artboards" checked or unchecked, and only seems to affect PNG export and not other file types.

    I'm not sure what version this first appeared in, but I know that previous versions of Illustrator behaved correctly.

    6 votes
    3 comments  ·  File Save, Import and Export  ·  Admin →
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  5. SVG Precision and options are reset on every launch of IL. Add a place in IL preferences allowing users to permanently set SVG precision.

    I've gone over this problem in detail on the forums here:

    https://community.adobe.com/t5/illustrator-discussions/opening-a-svg-and-then-re-saving-it-causes-severe-distortions-in-the-resulting-file/m-p/15123107#M434142

    Illustrator's precision for saving out SVG files has a default of 1 decimal place. This can cause severe path distortion and rounding errors in the resulting file if you simply save it with CTRL+S.

    This precision setting is reset to 1 after closing and re-opening Illustrator no matter what settings you have applied in the past. To rectify this, you have to:

    1. FIRST select "Save As..."
    2. Choose SVG as your format.
    3. Click save and wait for the SVG options dialog to appear.
    4. Change the precision value from 1…
    5 votes
    9 comments  ·  File Save, Import and Export  ·  Admin →
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  6. Template Layers Still Visible on Export for PNG and JPG

    I am creating a logo package for a client and am attempting to export multiple logos / graphics with transparent backgrounds using the export panel. I've already confirmed multiple times that my PNG settings include transparency and that the View > Overprint Preview setting is unchecked. My background layer is set to non printing, however any PDF or PNG I export includes a visible background layer. I can completely hide this layer to avoid exporting it, but then I can't see my artwork correctly. The whole point of non printing layers is to see them when you are designing without…

    6 votes
    8 comments  ·  Layers  ·  Admin →
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  7. Type on path doesn't slide smoothly anymore.

    Type on path doesn't slide smoothly anymore.

    10 votes
    7 comments  ·  Type, Fonts, Text  ·  Admin →
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  8. AI 29.1 - Missing New Help Bar

    The 29.1 update is supposed to have a new Menu Bar under Window->Help Bar but it's not there.

    Using macOS Sonoma 15.1.1

    1 vote
    3 comments  ·  User Interface  ·  Admin →
    How important is this to you?
    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Help Bar is available only in the latest Beta (starting with 29.2) and Prerelease builds so far. As soon as the team decides it’s ready to be pushed into main build, you’ll be able to get it. At the moment you can install Beta build from CCD app, or just wait.

  9. Artwork gets shifted when an artboard is resized with width and height constrained and Scale Artwork Constrained enabled

    CC 2025 v29.0 introduces the long-awaited "Scale Artwork with Artboard" option. When we drag the transformation frame with the Artboard tool, the objects are scaled synchronously, and the position’s calculated properly.
    However, when we start to enter the width or height of the artboard, with Constrain locked, the objects get shifted relative to the artboard after being scaled.
    The problem has been confirmed on both MacOS and PC.

    10 votes
    5 comments  ·  Documents and Artboards  ·  Admin →
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  10. Illustrator 28.4 does not preserve SVG object hierarchy

    Starting with Illustrator 28.4, the object hierarchy is not preserved when saving and re-opening an SVG file. Many groups are created for no apparent reason.

    See this link for examples: https://community.adobe.com/t5/illustrator-discussions/illustrator-28-4-svg-export-does-not-preserve-hierarchy/td-p/14871718#M3695

    This makes Illustrator completely impractical for editing SVG files. I will have to stay at 28.3 until this error is fixed.

    2 votes
    5 comments  ·  File Save, Import and Export  ·  Admin →
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  11. Glyph substitution not working in v28.7.1

    In v28.7.1, if the formatting of the character immediately before a glyph substitution is different, the glyph substitution does not work, and the default glyph is displayed instead. This bug occurs just by opening an ai file from a previous version. It's an extremely serious bug.

    v28.7.1でグリフ置換が機能しない

    v28.7.1では、グリフ置換の直前の文字の書式が異なると、グリフ置換が機能せず、デフォルトのグリフが表示されてしまいます。このバグは、以前のバージョンのaiファイルを開いただけで発生します。非常に深刻なバグです。

    38 votes
    5 comments  ·  Type, Fonts, Text  ·  Admin →
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  12. 文字組みアキ量設定の動作不良

    1.お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    Windows10、Adobe Illustrator28.7.1

    2.問題が発生したときに実行していた手順
    Illustrator28.5以前で作成した添付の文字組み設定を、Illustrator28.7.1で開き、移動するなどすると前カッコが移動する。
    添付資料の文字組み設定を利用したテキストで、全角丸開始カッコのみ移動する。
    他の全角カッコでは問題なし。
    複数のPCで同様の症状が出る。

    3.想定していた結果
    4.実際の結果
    添付資料を確認ください。

    1件のデータ内に、上記の文字組み設定利用有無の文字列が混在しており、同様のデータが100件以上あります。大変困っています。
    現状は、Illustrator27.9.5で対処しています。

    33 votes
    Done (Available in Beta)  ·  12 comments  ·  Type, Fonts, Text  ·  Admin →
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  13. Layers panel bug... again. All the names are missing

    To fix asap

    2 votes
    1 comment  ·  User Interface  ·  Admin →
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  14. Clipping Path Dimensions disregarded when exporting JPG in version 28.5

    When using "File -> Export As" to create a JPG of your illustrator document, the size of the JPG includes artwork hidden by a clipping path and adds white space. Attached is an example where I've exported a JPG from versions 28.4.1 and 28.5. The JPG from version 28.5 added additional white space to the left, right, and top edges where artwork was hidden by a clipping path. This is not how Illustrator behaved previously. Is there a workaround?

    2 votes
    0 comments  ·  Clipping, Intertwine  ·  Admin →
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  15. BMP bitmaps are seen as RGB, lose transparency and cannot be coloured in 28.5

    Place a .BMP 1 bit file in AI 28.5. It is seen as RGB and cannot be coloured.
    PSD and TIF bitmaps work fine.
    See the recent answers in these posts: https://community.adobe.com/t5/illustrator-discussions/assign-spot-color-to-bitmap-no-longer-works/td-p/13138271
    https://community.adobe.com/t5/illustrator-discussions/bitmap-issues-with-illustrator-28-5/m-p/14619511#M407603

    12 votes
    5 comments  ·  Images, Links  ·  Admin →
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  16. Placing an SVG file with View->Snap to Pixel enabled distorts the image

    If I place an SVG file with View->Snap to Pixel enabled, some of the coordinates are displaced. See uploaded example, produced using version 28.3 (64-bit) on Windows 11. Unfortunately, the uservoice website won't let me upload a sample file.

    2 votes
    5 comments  ·  File Save, Import and Export  ·  Admin →
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  17. Generating doesn't work. 'Something went wrong' message gets displayed

    Not generating neither object, nor scene or symbol...

    15 votes
    26 comments  ·  Tools  ·  Admin →
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  18. Illustrator 27.9 Adobe PDF Preset will match what it was last modified to.

    This seems new to 27.9 and removes confidence in save presets.

    Steps to replicate:
    1) Save file as Adobe PDF format
    2) Select [Smallest File Size] from presets.
    3) Check Preserve Illustrator Editing Capabilities (note it now says: [Smallest File Size] (Modified))
    4) Click Save PDF
    5) Save file as Adobe PDF format
    6) Select [Smallest File Size] from presets.

    Notice the Preserve Illustrator Editing Capabilities is now selected. Also notice the preset name hasn’t changed to say it's (Modified).

    2022 Mac Studio M1 Max, Illustrator 27.9

    8 votes
    19 comments  ·  File Save, Import and Export  ·  Admin →
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  19. Illustrator 27.9 introduces severe choppiness when panning with fingers on trackpad rather than Hand tool

    When panning with the Hand tool, performance remains intact and panning is smooth. When using trackpad or mouse to move the canvas, frame rate is severely low, 10 fps, even on an empty document. This is a new issue that has existed in the past but had been resolved sometime in the past year or two.

    Using a MacBook Pro with M2 Max 38-core GPU running macOS Ventura 13.5.2, the latest as of now.

    This issue reduces efficiency and hampers productivity, making it unpleasant to navigate small documents and impossible to navigate large ones with multiple dartboards.

    Uninstalling and re-installing…

    2 votes
    1 comment  ·  Performance  ·  Admin →
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  20. Insufficient data for an image

    Saving as .PDF from .AI gives me this warning if I am using any type of image (.JPG, .PSD, .TIFF, .PSB) over 100MBs. When the PDF starts to open in Acrobat the warning comes up.

    Machine: Mac Studio 13.5.1 (22G90)
    Illustrator 27.8.1

    I solved the problem by going back to version 27 and exporting one of the files that I was having issues with.

    2 votes
    Done (Available in Beta)  ·  3 comments  ·  File Save, Import and Export  ·  Admin →
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