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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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21 results found

  1. Clipping Path Dimensions disregarded when exporting JPG in version 28.5

    When using "File -> Export As" to create a JPG of your illustrator document, the size of the JPG includes artwork hidden by a clipping path and adds white space. Attached is an example where I've exported a JPG from versions 28.4.1 and 28.5. The JPG from version 28.5 added additional white space to the left, right, and top edges where artwork was hidden by a clipping path. This is not how Illustrator behaved previously. Is there a workaround?

    2 votes

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  2. 12 votes

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  3. Artboard orientation changes from vertical to horizontal (portrait to landscape) by itself

    After update to 28.3, some artboards are switching orientation by themselves. It's not specific to content or number of artboards, apparently. Sometimes I just open a document with some artboards and hover my cursor over them (not even clicking anything) and the artboard just flips orientation from vertical to horizontal. Most of my work consists on social media posts (1080x1920px or 1080x1350px) witch now Illustrator insists in automatically switching to Landscape for no apparent reason.
    By the way, the content is not flipped, just the artboard. And not all of them, usually just one out of the 10 or 20…

    18 votes

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  4. Generative Pop-ups causing file open click issues in MacOS Ventura

    The popups that push the generative AI features (which should be permantally dismissable, but that's another issue) cause a bug in the file open... menu. If the popup remains open, and you click File > Open... the file dialog opens, but you cannot click on any files. Closing Illustrator and re-opening will fix the issue.

    40 votes

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  5. 11 votes

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    21 comments  ·  Tools  ·  Admin →
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  6. Illustrator 27.9 Adobe PDF Preset will match what it was last modified to.

    This seems new to 27.9 and removes confidence in save presets.

    Steps to replicate:
    1) Save file as Adobe PDF format
    2) Select [Smallest File Size] from presets.
    3) Check Preserve Illustrator Editing Capabilities (note it now says: [Smallest File Size] (Modified))
    4) Click Save PDF
    5) Save file as Adobe PDF format
    6) Select [Smallest File Size] from presets.

    Notice the Preserve Illustrator Editing Capabilities is now selected. Also notice the preset name hasn’t changed to say it's (Modified).

    2022 Mac Studio M1 Max, Illustrator 27.9

    8 votes

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  7. Illustrator 27.9 introduces severe choppiness when panning with fingers on trackpad rather than Hand tool

    When panning with the Hand tool, performance remains intact and panning is smooth. When using trackpad or mouse to move the canvas, frame rate is severely low, 10 fps, even on an empty document. This is a new issue that has existed in the past but had been resolved sometime in the past year or two.

    Using a MacBook Pro with M2 Max 38-core GPU running macOS Ventura 13.5.2, the latest as of now.

    This issue reduces efficiency and hampers productivity, making it unpleasant to navigate small documents and impossible to navigate large ones with multiple dartboards.

    Uninstalling and re-installing…

    2 votes

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    1 comment  ·  Performance  ·  Admin →
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  8. Insufficient data for an image

    Saving as .PDF from .AI gives me this warning if I am using any type of image (.JPG, .PSD, .TIFF, .PSB) over 100MBs. When the PDF starts to open in Acrobat the warning comes up.

    Machine: Mac Studio 13.5.1 (22G90)
    Illustrator 27.8.1

    I solved the problem by going back to version 27 and exporting one of the files that I was having issues with.

    2 votes

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  9. Livetracing Bitmaps gives results with random shades of black

    Up until recently, if I used the Livetrace and Expand command on a bitmap it would produce results with only pure white and pure black, as you would expect. Now it randomly assigns values to every piece of what should be black. Instead of 100% black they are 99.29% or 99.67%. Normally I would select one piece, select all by color and move it. Now I need to click on every single piece and apply black to them. Very tedious.

    1 vote

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  10. Stroke Inside is unchangeable on a compound shape

    If you make a compound shape from two paths with strokes set to Inside, then this is retained for the compound shape and shown in the Appearance panel, but it's not reflected in the Stroke panel and it can't be changed there.

    7 votes

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    0 comments  ·  Strokes  ·  Admin →
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  11. Toggling Layer Visibility now Lags Greatly with each New Layer Added after introduction of Search to Layers

    In May 2022 (before Search Layers was added for example) you could have a file with 2600 layers and toggle the visibility on and off in less than a second. Now in June 2023 the same type of file takes 30 seconds to toggle the visibility of a single layer.

    Here's how to reproduce the BUG that has been introduced into ILLUSTRATOR now:

    I'm using a - Windows 10 Desktop
    Illustrator v 27.6.1
    ASUS Laptop with 40 GB of RAM
    1TB SSD drives and plenty of scratch disk and page file space.

    Reproduction Steps:

    1. create a new Illustrator document 1920x1080
    3 votes

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    2 comments  ·  Layers  ·  Admin →
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  12. Ink value changes to 0 while adjusting color

    When selecting multiple items with a different color mix, values changes to 0 when adjusting a single ink while it shouldn't change. In older versions this doesn't occur.

    In the screencap, the Cyan value changes to 0 so the colormix changes completely.

    Operation version: MacoOS Ventura 13.2.1
    Version Illustator: 27.3.1

    3 votes

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  13. Pressing Ctrl/Cmd+Enter in Color field no longer adjusts other color values proportionately with live color preview since 27.1.1

    Prior to 27.1.1, when live color changes were made, we were able to use Ctrl/Cmd+Enter after changing a value to proportionally move all other sliders, which is an equivalent of dragging a slider with Ctrl/Cmd key held.
    The face the preview is now live should not kill this old feature., since Ai surely can remember previous values.

    11 votes

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  14. Layer's options display 'Dim Images' turned on when it's off

    1. Go to Layer Options
    2. Enable 'Template' option
    3. Uncheck 'Dim Images to' option
    4. Hit OK
    5. Go to Layer Options again
    6. 'Dim Images' is on by itself, despite I turned it off in step 3
    10 votes

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    0 comments  ·  Layers  ·  Admin →
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  15. Wake from Sleep Bug

    M1 MacBook Pro, Mac OS 11.5.2. - AI 25.4.1.
    Every time I wake my MBP from sleep, AI window is resized to half screen (horizontal) and all Palettes are whacked! all bunched in corner of screen, have to reset window size and reset palettes, every single time. Only AI does this, no other App.

    27 votes

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  16. Live Paint bucket tool preview error

    1. Adobe Illustrator CC 2021 (25.2.1 64-bit) on Windows 10 Home Edition.

    2. After the Live Paint Bucket tool is selected, out of the 3 preview swatches above the pointer, the center one is always wrong / inverted. This bug is consistent when we press the left & right arrow keys on the keyboard to select a swatch. On the other hand, the Swatches panel would reflect the correct option when the Live Paint Bucket tool is in used.

    3. When the Live Paint Bucket tool is selected, the center swatch in the 3 preview swatches should accurately reflect the color option, just…

    11 votes

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  17. This file has been modified outside illustrator

    After updating to Illustrator 24.0, sometimes when saving a file, I get a popup that says 'this file has been modified outside illustrator. do you want to continue?'

    45 votes

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    Hi All,

    We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
    Merry Christmas & Happy New Year 2020.

    We have tried to address this issue in our beta build of 24.0.2.
    Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Illustrator Team

  18. Save now takes longer in updated 2020 version

    When I save, even a blank document, it takes Illustrator a lot longer than the previous version to save.

    106 votes

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    Hi All,

    We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
    Merry Christmas & Happy New Year 2020.

    We have tried to address this issue in our beta build of 24.0.2.
    Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Illustrator Team

  19. Breaking links for several selected symbols at once doesn’t work

    At the moment it is not possible to unlink several selected symbols at once with the context menu command. Illustrator will unlink the symbol that is at the top in the layer panel.

    If you use the symbol menu command to unlink the symbols all selected symbols are unlinked.

    Thank you!

    19 votes

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    4 comments  ·  Symbols  ·  Admin →
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  20. 29 votes

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    9 comments  ·  Other...  ·  Admin →
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