633 results found

1. Illustrator Freezes + This Website Broken

   So I open an .ai in the latest version of Illustrator, everything works. I open another .ai file, everything freezes / stops working. I need to use Task Manager to close Illustrator. I reinstalled it, same issue.

   Regarding the website, when I click in Illustrator to submit a bug, it sends me to https://illustrator.uservoice.com/ where the 'Bug' button does not do anything. Are you for real, Adobe?!?!

   I managed to do a video here: https://www.youtube.com/watch?v=4rTNATEzgjk - but of course, this time the program did not freeze.

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   2 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

2. Illustrator will not start. Adobe Illustrator quit unexpectedly during the previous launch....Run Diagnostics or Launch Ilustrator

   Illustrator was working fine for the last year on this computer and yesterday decided it did not want to start anymore. All other adobe products open just fine, except illustrator. I've been searching for the last hour for answers and nothing. What gives adobe.

   I've tried uninstalling and reinstalling, adobe cc cleaner, deleted prefs, and still keeps crashing.

   Here's what happens:
   1. Click on launch Illustor from Creative Cloud app. The Creative cloud app blinks for a second as if its trying to open illustrator but nothing.
   2. Click on Launch again. Popup - Adobe Illustrator quit unexpectedly....Click Run Diagnostics or Launch Illustrator.
   3. I've tried both. Same result, get a pop up saying Adobe illustrator CC 2017 has stopped working.

   Nothing works. Very frustrating!

   Here is the error from Visual Studio when hitting the debug button:
   Unhandled exception at 0x00007FF8E685775F (ntdll.dll) in Illustrator.exe: 0xC0000374: A heap has been corrupted (parameters: 0x00007FF8E68B86B0).

   Here is my event log:
   Details:
   Faulting application name: Illustrator.exe, version: 21.1.0.326, time stamp: 0x58c20f65
   Faulting module name: ntdll.dll, version: 10.0.15063.608, time stamp: 0x8274fd8b
   Exception code: 0xc0000374
   Fault offset: 0x00000000000f775f
   Faulting process id: 0x277c
   Faulting application start time: 0x01d32dd3eebaf710
   Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2017\Support Files\Contents\Windows\Illustrator.exe
   Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
   Report Id: 8a463ff1-bb6d-4689-b215-3c0a933a477e
   Faulting package full name:
   Faulting package-relative application ID:

   Details:
   - System

   • Provider

   [ Name] Application Error

   • EventID 1000

   [ Qualifiers] 0

   Level 2

   Task 100

   Keywords 0x80000000000000

   • TimeCreated

   [ SystemTime] 2017-09-15T03:37:25.166198600Z

   EventRecordID 592675

   Channel Application

   Computer EPDT

   Security

   • EventData

   Illustrator.exe
   21.1.0.326
   58c20f65
   ntdll.dll
   10.0.15063.608
   8274fd8b
   c0000374
   00000000000f775f
   277c
   01d32dd3eebaf710
   C:\Program Files\Adobe\Adobe Illustrator CC 2017\Support Files\Contents\Windows\Illustrator.exe
   C:\WINDOWS\SYSTEM32\ntdll.dll
   8a463ff1-bb6d-4689-b215-3c0a933a477e

   Illustrator was working fine for the last year on this computer and yesterday decided it did not want to start anymore. All other adobe products open just fine, except illustrator. I've been searching for the last hour for answers and nothing. What gives adobe.

   I've tried uninstalling and reinstalling, adobe cc cleaner, deleted prefs, and still keeps crashing.

   Here's what happens:
   1. Click on launch Illustor from Creative Cloud app. The Creative cloud app blinks for a second as if its trying to open illustrator but nothing.
   2. Click on Launch again. Popup - Adobe Illustrator quit unexpectedly....Click Run Diagnostics… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

3. Illustrator CC 2017 crashes when I use Asset Export, about every 10 minutes.

   Illustrator CC 2017 crashes when I use Asset Export, about every 10 minutes.

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   Request to Contact Support  ·  0 comments  ·  Performance  ·  Delete…  ·  Admin →
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4. Swatch border line problem.

   AI 21.1.0 (64bit) Windows 10, macOS Sierra
   When I apply custom bitmap swatch at object, unexpected border line display (it occurrs even in default vector swatch).
   And export it to PDF, border line still exists.

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

5. Library Drop Down Fails (Creative Cloud not specific to Illustrator)

   Drop down fails using Illustrator (or PS) and Creative Cloud Libraries.

   https://www.youtube.com/watch?v=vhPEVZpS0k4

   Fix is to open Library window wider, or right-click.

   5 votes

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   4 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. Demo version of Illustrator crashes constantly, destroying files.

   Illustrator CC 21.1.0 (trial), MacBook Pro13,3 (15" with touch bar), macOS Sierra 10.12.3. It seems to happen mostly when editing colors or character/paragraph styles, but honestly it's hard to say, because it's seemingly random. I'd be happy to attach a copy of the file I was working on, but every version is gone now, even ones that were saved between crashes with different file names. You should have several crash reports via Apple, I hope. I can also upload console logs if needed, but I didn't find a folder for Illustrator.

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   3 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

7. Not enough memory

   Have issues with CC 2017 (latest version) not being able to action things as not enough memory. Seems to be that 2GB limit that Ai imposes as my system has 64GB installed with at least 40GB free to use. The programme is also incredibly slow with anything complex. I reinstalled CS6 version, and that works faultlessly and fast with the same files, with no hesitation at all! It's at least 20x times faster than current Ai. I'm on a powerful Mac Pro with Sierra 10.12.6 and an NVIDIA 4GB GTX 970 graphics card. I have disabled GPU use as it often crashes AI. I put performance ahead of new features. There are so many vector programmes out there that work so much faster than Ai. There must be a fix as something is definitely seriously wrong here.

   Have issues with CC 2017 (latest version) not being able to action things as not enough memory. Seems to be that 2GB limit that Ai imposes as my system has 64GB installed with at least 40GB free to use. The programme is also incredibly slow with anything complex. I reinstalled CS6 version, and that works faultlessly and fast with the same files, with no hesitation at all! It's at least 20x times faster than current Ai. I'm on a powerful Mac Pro with Sierra 10.12.6 and an NVIDIA 4GB GTX 970 graphics card. I have disabled GPU use as it… more

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   Request to Contact Support  ·  3 comments  ·  Performance  ·  Delete…  ·  Admin →
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8. exporting svg

   Hi,
   I use Illustrator CC 2017 21.1.0.
   When exporting an illustrator document to svg 1.2 tiny and open in Dreamweaver CC2017 or another editor I receive an error on the Illustrator metadata / namespaces like:

   <!-- Generator: Adobe Illustrator 21.1.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
   <!DOCTYPE svg [
   <!ENTITY nsextend "http://ns.adobe.com/Extensibility/1.0/">
   <!ENTITY nsai "http://ns.adobe.com/AdobeIllustrator/10.0/">
   <!ENTITY nsgraphs "http://ns.adobe.com/Graphs/1.0/">
   <!ENTITY nsvars "http://ns.adobe.com/Variables/1.0/">
   <!ENTITY nsimrep "http://ns.adobe.com/ImageReplacement/1.0/">
   <!ENTITY nssfw "http://ns.adobe.com/SaveForWeb/1.0/">
   <!ENTITY nscustom "http://ns.adobe.com/GenericCustomNamespace/1.0/">
   <!ENTITY nsadobe_xpath "http://ns.adobe.com/XPath/1.0/">
   ]>

   I have exported with the following settings in Illustrator, see attachment2.

   Look forward to hear from you.

   Regards,

   Ed Boon
   Visioned.net

   Hi,
   I use Illustrator CC 2017 21.1.0.
   When exporting an illustrator document to svg 1.2 tiny and open in Dreamweaver CC2017 or another editor I receive an error on the Illustrator metadata / namespaces like:

   <!-- Generator: Adobe Illustrator 21.1.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
   <!DOCTYPE svg [
   <!ENTITY nsextend "http://ns.adobe.com/Extensibility/1.0/">
   <!ENTITY nsai "http://ns.adobe.com/AdobeIllustrator/10.0/">
   <!ENTITY nsgraphs "http://ns.adobe.com/Graphs/1.0/">
   <!ENTITY nsvars "http://ns.adobe.com/Variables/1.0/">
   <!ENTITY nsimrep "http://ns.adobe.com/ImageReplacement/1.0/">
   <!ENTITY nssfw "http://ns.adobe.com/SaveForWeb/1.0/">
   <!ENTITY nscustom "http://ns.adobe.com/GenericCustomNamespace/1.0/">
   <!ENTITY nsadobe_xpath "http://ns.adobe.com/XPath/1.0/">
   ]>

   I have exported with the following… more

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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   Thanks
   Anish Kumar
   Illustrator Team

9. GPU Performance stops working when enabled

   Illustrator 21.1.0 (64-bit)

   GPU Performance shuts off whenever I open a file. I have to close the file, turn off GPU Performance (yes, turn it OFF in preferences), then turn it ON again, then reopen my file to get it working again. I've been complaining about this for months, and Adobe has ignored my complaints. All updates including drivers have been installed and I've completely removed and reinstalled Illustrator.

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. GPU rendering issue with artwork disappearing

    When working in Outline mode zoomed in and switching back to Preview, artwork disappears from view when zooming out.

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    5 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

11. Submenu don't work

    1. Illustrator CC 2017.1.0 (64bit)
       Windows 8.1 2013 microsoft
       Asus 64x

    2. Ctl + N or File> New Document

    3. creation of a new document

    4. does not work nothing happend

    And no drop down menu for the Tools are visible :
    - Direct selection (A)
    - Pen (P)
    -Text (T)
    - Stroke (Maj+ T)
    - Rectangle (M)
    - P
    - Maj + N
    - Maj + E
    -... all with a sub menu

    No tools are visible

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Hope you have upgraded to new version and if you are still facing this issue, Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. outline - filled shape bug

    If I fill the new shape with color it doesn´t really work. I get a straight outline istead of a curve. Additionally there is a difference between outline view and colored view.

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. Panel type and icons are enormous

    I recently upgraded Illustrator. the panels are gigantic. The type is ridiculously huge . the panels are taking up more than half my screen and I need all of them available. How do I get the panels to display nice and tiny and compact like they did before? Am I supposed to buy another graphics card and get a third monitor just to hold adobe panels? Am I really supposed to buy new glasses just for Illustrator just because Adobe can't be bothered to make things a normal type size?

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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. We have implemented Scalable UI in new releases. If you are still facing this issue, please upgrade to latest version. If you still face the issue even after upgrading, Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . we will need someone to look into your machine to figure out what is going on here.

14. Working file getting corrupted after installation of new graphics card

    Hi, I have installed a graphics card recently on my windows 10 PC and the file which was working fine before enabling GPU features in Adobe Illustrator CC suddenly got corrupted (Error message is attached). I have updated both, Adobe Illustrator CC (ver. 21.1.0) and Graphics card driver and my windows 10 installation is also up to date.

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Hi,

    it is less likely a graphics card will corrupt a file. We will need deeper investigation,
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is gooing.

15. Illustrator locks down when a new file tab is clicked

    1. click file
    2. click new
    3. never opens new file window
    4. entire program freezes

    same thing happens with keyboard shortcut

    6 votes

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    3 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    I am closing the ticket due to lack of response. Please contact Adobe support and we will be able to help you get this resolved if this is still an issue.

16. Grey Block

    I Keep getting a flashing grey block appear across my artboards. Please help

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    3 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

17. Cannot create or load documents, the canvas goes black / white / transparent / empty / transparent

    Whenever I try to open a new document or a pdf or ai file the screen shows up blank white. It is not because the white part is the art-board since I tried zooming out already and it didn't work. I also tried updating illustrator and that didn't work either nor any other questions I found on here.

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    59 votes

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    79 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

18. Create New Button Does Nothing

    I'm using OS X El Capitan with a multi display setup, comprising of two monitors and a Wacom Cintiq. Sometimes with multiple desktops and multiple monitors popup windows will open in strange places and I have to find them-- however I've gotten rid of my extra desktops and tried to replicate the problem running a single monitor and it persists.

    Neither Premiere nor Photoshop have this issue.

    Illustrator opens up fine, but when I get to the prompt to open a recent project or create a new one, everything works except clicking "Create New" doesn't do anything. Of course I can open another project, save a copy, and edit the parameters to get the setup I want in a new file, but that's tedious and shouldn't be necessary.

    Uninstalling and reinstalling didn't help.

    Any ideas?

    I'm using OS X El Capitan with a multi display setup, comprising of two monitors and a Wacom Cintiq. Sometimes with multiple desktops and multiple monitors popup windows will open in strange places and I have to find them-- however I've gotten rid of my extra desktops and tried to replicate the problem running a single monitor and it persists.

    Neither Premiere nor Photoshop have this issue.

    Illustrator opens up fine, but when I get to the prompt to open a recent project or create a new one, everything works except clicking "Create New" doesn't do anything. Of course I… more

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

19. Zoom lagging & Overal Speed Issues

    BUG. Files with any substance (not just plain squares) but normal large files are slow and laggy.

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    Request to Contact Support  ·  0 comments  ·  Performance  ·  Delete…  ·  Admin →
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20. grabbing tiny things

    BUG!!!!! not a new idea quit trying to shirk responsibility by calling flaws "new ideas!" It feels like im dealing with a con man or something

    you cannot grab menus and move them because you made no place to grab so you have to close it just to move !

    the 4 bezier curve tools use to be easy to to expand to a tear off then you made it a little harder because you had to grab the top of the bar, then you made it harder by putting the tiny little grabber bar an inch away and even smaller. I know no one who program the software actually uses it or you would know it is a repetitive motion nightmare. The most strenuous thing is having to move tiny increments and click on tiny little things you can barely see and every revision it gets worse and worse.

    Snap to point doesn't work and it should be snap to guides too
    ,

    BUG!!!!! not a new idea quit trying to shirk responsibility by calling flaws "new ideas!" It feels like im dealing with a con man or something

    you cannot grab menus and move them because you made no place to grab so you have to close it just to move !

    the 4 bezier curve tools use to be easy to to expand to a tear off then you made it a little harder because you had to grab the top of the bar, then you made it harder by putting the tiny little grabber bar an inch away and even… more

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html .

    Thanks & Regards,
    Raghuveer Singh