362 results found

1. Windows

   １　Windows 10 Pro　バージョン20H2／プロセッサ　Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz／実装RAM　32.0 GB (31.8 GB 使用可能)／64 ビット オペレーティング システム、x64 ベース プロセッサ

   2　Illustrator2021で作成したデータを2022（最新版）で開き、デザインのバリエーションの作成を行おうとした。配置されている画像は２つ。うち1点の差し替えを行った。（Photoshopデータのリンクを変更）。差し替えた画像の大きさを変更するため、リサイズを行ったところ、アプリケーションがクラッシュ。復元データにより、1つ前の手順まではデータが残っており、作業の続行ができた。が、再び同じ作業（配置画像のリサイズ）でクラッシュ。
   3　続行したデータを開き直し、もう一度作業のやり直しをしようと思った。
   4　２つのリンク画像が消失した。『「」というリンクファイルが見つかりません』というアラートが繰り返し出る（「」というファイル名をつけたことはない）。エラーの起きていなかった配置画像も消失し、リンク情報そのものが消えてしまった。
   5　エラーの起きたデータを添付します。確認のため、開き直しているので日付がエラーの起きた当時のものではなく、本日のものに書き換わっているようですが、保存はせずに閉じています。

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   2 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  PCM Maro responded

   Illustrator 製品版フィードバックにご協力いただきありがとうございます。

   日本語担当の PCM Maro です。
   すでに再編集で問題が解決されているとのことですが、いくつか補足説明させていただきます。

   『「」というリンクファイルが見つかりません』というアラートの「」ですが、本来ならばカッコ内にリンクファイル名が表示されるのですが、クラッシュにより、ファイル情報が欠落してしまったと思われます。（通常はリンク切れでもファイル情報は保存されています）

   今後、クラッシュが発生するような場合は、クラッシュ後に表示されるクラッシュレポートの送信機能をご利用ください。
   また、クラッシュの再現手順が明確であるような場合は、こちらの UserVoice にご登録ください。

   こちらのレポートは対応終了とさせていただきますが、コメントはオープンしておきますので、追加情報があるような場合は、コメントをお寄せください。

   今後ともよろしくお願いいたします。

   Illustrator チーム

2. 配置画像のリンク切れ

   macOS Big Sur ver.11.5.2 Illustrator ver.25.3.1 M1Universal

   intele MacでパッケージをしたデータをIllustrator ver.25.3.1 M1Universalで開くと画像のリンクが全て外れます。
   またリンクフォルダから1つ配置し直すと本来は全て自動的に読み込み再リンクされますが、これもされず全画像リンク処理をしなければなりません。
   改善策をおしえてください。

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   Completed (Comments Open)  ·  0 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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3. 変形　長方形のプロパティ　角丸　左右　下方向矢印ボタンが押しにくい

   変形　長方形のプロパティ　角丸　左右　下方向矢印ボタンが押しにくい

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   Completed (Comments Open)  ·  PCM Maro responded

   Illustrator 製品版フィードバックへのご協力ありがとうございます。

   機能としては問題がなく、動作していますので、こちらはバグではないということで、対応終了とさせていただきます。

   もし、UI 仕様変更などの要望がありましたら、リクエスト版の方へのレポートをお願いいたします。

   お手数をおかけいたしますが、よろしくお願いいたします。

   Illustrator チーム

4. 書き出し設定からjpgを書き出した時。

   書き出し形式からjpgを書き出した際，裁ち落とし設定を入れていてもアートボードの大きさで書き出されてしまいました。2020では通常の書き出しができたので，2021のみのバグのようです。

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  PCM Maro responded

   Illustrator 製品版フィードバックへのご協力ありがとうございます。

   最新バージョン「v26.2.1」でも検証いたしました。

   書き出しダイアログで「アートボードごとに作成」オプションを有効にすることで、裁ち落としを含めたサイズで書き出されますので、ご確認ください。

   問題があるようでしたら、ご報告ください。

   よろしくお願いいたします。

   Illustrator チーム

5. 文字パレットのサイズ変更がうまくいかない。

   24.3にアップデートました。
   クリックでサ文字イズを変更していると、途中でおかしな数字となり（以前は1Qごとに移行していた）、それ以上進まない。
   そうなるとコマンド＋zも効かなくなる。

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   1 comment  ·  Properties Panel  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  PCM Maro responded

   Illustrator 製品版フィードバックへのご協力ありがとうございます。

   ご報告いただきました「ver.24.3 での単位系［級］の場合のフォントサイズ変更」の問題ですが、単位系演算誤差に関する問題に起因しておりました。
   すでに、最新製品版「ver.25.4.1」で解消されていることをご確認いただけます。

   こちらは解決済みとして、対応完了とさせていただきますのでご了承ください。
   もし、最新版でも再現するようでしたら、ご報告ください。

   今後ともよろしくお願いいたします。

   Illustrator チーム

6. Unable to control third party applications with AppleScript

   This is essentially the same issue as https://community.adobe.com/t5/indesign-discussions/indesign-16-3-2-not-authorised-to-send-apple-events-to-other-apps/td-p/12312871 except for Illustrator.

   Illustrator is missing the NSAppleEventsUsageDescription key from its info.plist file. This prevents the system from asking permission from the user to send apple events from Illustrator.

   Mac OS 11.5.2
   Illustrator 25.4..1

   To recreate:

   in terminal
   tccutil reset AppleEvents com.adobe.illustrator

   save the following AppleScript and place in the scripts menu for illustrator.

   tell application "Finder"
   display dialog "test"
   end tell

   Expected result:
   dialog in finder

   Actual result:
   AppleScript error: Not authorized to send Apple events to Finder. (-1743)

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   3 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

7. Mac OS Save As file name highlight bug

   Productivity killing bug in Illustrator 25.2.3, but not Photoshop 22.3.1!:

   Mac OS (Catalina, currently) Save As dialog box highlights the entire file name, including the extension, which has been a bug the past several versions. For over a decade, Save As would not include the extension in the highlight, so one could tap the arrow key once to the end of the file name to change it, to increment a version number for example. This bug has been a huge stumbling block in my productivity.

   Also, in Illustrator, the sometimes Save As does not highlight the file name at all AND the escape key does not dismiss the dialog box. Double bug!

   Here are screen shots of the errors, with Photoshop doing the correct behavior and being the winner:

   Productivity killing bug in Illustrator 25.2.3, but not Photoshop 22.3.1!:

   Mac OS (Catalina, currently) Save As dialog box highlights the entire file name, including the extension, which has been a bug the past several versions. For over a decade, Save As would not include the extension in the highlight, so one could tap the arrow key once to the end of the file name to change it, to increment a version number for example. This bug has been a huge stumbling block in my productivity.

   Also, in Illustrator, the sometimes Save As does not highlight the file name at all… more

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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi All ,
   Thanks for reporting the issue . The issue has been fixed in 12.1 Monetary OS .
   Regards,

   Ankit Goyal
   Illustrator team

8. Big Sur and native Effects gallery crash

   Anybody else getting Illustrator CC2019 and 2020 to crash in Big Sur (beta) when accessing the Filter Gallery (eg. Effect > Texture > Grain)?

   You don't even have to apply the effect. Simply opening that window will doom you to a crash.

   Tested with latest public releases of CC2019 + 2020 and macOS 11 Beta (20A5384c) on 2015 iMac.

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   3 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   This issue is resolved in Big Sur (macOS 11) public release.

9. Artboard > Fit to Artwork Bounds with clipping mask and raster effects

   Resizing an artboard with Artboard Options -> Preset -> Fit to Artwork Bounds doesn't honor clipping masks or raster effects. The new artboard size includes artwork hidden by clipping mask, and excludes raster effects such as drop shadows.

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   Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Illustrator now honors raster effects such as clipped shadows, and fits to clipping masks instead of their clipped content, when using Fit to Artwork Bounds or Fit to Selected Art commands.

   However, there is no option to not do that, and to ignore Use Preview Bounds option in general — the fitting always uses strokes. If you want to change that, vote here: https://illustrator.uservoice.com/forums/333657-illustrator-desktop-feature-requests/suggestions/46067539-an-option-to-ignore-strokes-when-using-fit-to-artw

10. successful save to svgz

    Dear people,

    I refer to the following topic
    https://forums.adobe.com/message/9978412#9978412

    Hope you will find a real solution. So things will work in the newest versions of AI too.

    Kind regards,
    Suzanne

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

11. Empty artboard name which changes itself when artboard is resized

    I have a simple template for business card, made long ago, with a single artboard inside.
    Today I created new document based on this template and AI22 has shown this single artboard with no name (which was never touched in template and always was default 'Artboard 1'). It displays as 'Artboard 1' in Artboards paleette, but tag is missing.
    Next, when I add height to this artboard in Control panel, it got renamed to 'Artboard 2', both in tag and palette.
    If I undo this and make change again, it got 'Artboard 3' and so on.
    I expect this artboard to have a default 'Artboard 1' name and not changing it after resizing. AI21 does it all right.

    I have a simple template for business card, made long ago, with a single artboard inside.
    Today I created new document based on this template and AI22 has shown this single artboard with no name (which was never touched in template and always was default 'Artboard 1'). It displays as 'Artboard 1' in Artboards paleette, but tag is missing.
    Next, when I add height to this artboard in Control panel, it got renamed to 'Artboard 2', both in tag and palette.
    If I undo this and make change again, it got 'Artboard 3' and so on.
    I expect this artboard… more

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

12. Editing tabs in Paragraph Styles crashes Illustrator.

    Open attached tab_bug.ai file. Open the Paragraph Styles window. Edit the "Windfall back cover" style. Select the Tabs section. Move the tab to the right. Hit OK. Illustrator crashes.

    I've already reported this at https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/31228633-demo-version-of-illustrator-crashes-constantly-de?tracking_code=a5435faf1626b3287df8c29b149793c7, but this is stripped down to the minimum possible case.

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

13. Can't assign keyboard shortcut to Properties panel

    It is not possible to assign a keyboard shortcut to the new Properties panel because it does not appear in the Edit>Keyboard Shortcuts dialogue.

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    6 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Anish Kumar responded

    Hi,

    This has been fixed in recent release. Please upgrade to latest version of Illustrator to get the fix.

    Thanks
    Anish Kumar
    Illustrator Team

14. Embed Doesn't Show Up in New Properties Panel

    The Embed option appears in the new Properties panel when a Linked object is selected, but doesn't appear when multiple Linked objects are selected.

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    Completed (Comments Open)  ·  Anish Kumar responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.3
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

15. Disappearing Content

    After zooming in or isolating objects, other objects disappear upon zooming out. I have to select and isolate invisible objects in order for them to reappear.

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    Completed (Comments Open)  ·  1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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16. Adobe Illustrator CC 2017 SDK Download Page Broken (404)

    Here is where the download Link should be but the page returns a 404.

    http://www.adobe.com/devnet/illustrator/sdk/eula_cc_2017.html

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    you seemed to have reached here through some bookmarked link. Our coordinates have changed since last few months.
    Please use this link https://console.adobe.io/downloads/ai to get the SDK.

    If you an actively into developing plugins for Illustrator please join us on our pre-release program so that you can get jumpstarts before we even release versions to our customers.
    Link to join the pre-release program: http://adobe.ly/1Q3rCPI

17. Application name in dialogue box contains strange character

    Illustrator version 27.6 shows strange characters in dialogue box.
    The app name is $$$/GeneralStr/196=Adobe Illustrator.
    It feels not good, to use an app with a strange behavior like this.

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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    This issue is fixed in 27.6.1 update.

18. Blank screen on start up and missed new features on new v. 27.6 (English language on Windows 10)

    Just updated to the new version 27.6 in English language on Windows 10 pro, at the start up the home screen is totally blank (only the layout color instead of open, new file etc. buttons). Anyway I'm able to open files o new files from the menu. There is no trace of the new Ai features or of the other improvements coming with this new release. I tried both update from the previous version and install from scratch after cancelled the previous one but with no results.

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    Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    We have rolled out a hotfix today - v27.6.1, which handles this issue. Please update your build to this latest version through Adobe Creative Cloud Desktop.

19. 同一ファイル内にドキュメントをドラッグ＆コピーした時にコピー元のドキュメントのテキストスレッドに異常が発生する件

    CC2022を使用しています。
    テキストスレッドで作成したレイヤーを含むファイル内で、ドラッグ＆コピーで新規のドキュメントを作成すると、コピー元のドキュメントのテキストスレッドの最後に文章が勝手に追加されてしまう現象が発生しました。（コピーした方のドキュメントのテキストスレッドには異常は出ないです。）

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    検証では、以下のような結果となりました。

    • 提供いただいたデータで再現確認ができました。
    • 新規ドキュメントで同様のデータを作成しても、再現ができませんでした。
    • 提供いただいたデータを別のドキュメントにコピー＆ペーストし、アートボードの複製を行っても再現できませんでした。
    • 関連しない他のデータでは問題が発生しない。

    こちらは、データ依存の問題と思われますので、対応完了とさせていただきます。

    再現方法などのアップデートがありましたら、ご報告いただければと存じます。

    よろしくお願いいたします。

    Illustrator チーム

20. Alignment to guides doesn't work

    I cannot align objects to my guides. Why?

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    2 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Most probably it happens because of the Align to Pixel Grid option switched on, as per comments. Try to disable it and see if it changes anything.