34 results found

1. Name artboard is not added to the file name when exporting (JPG or PNG, etc.)

   When executing the command "File > Export As" and exporting, for example, to JPG, the name artboard 3 "preview" is not automatically added to the file name. Everything was fine in the previous version (26.3.1) of Illustrator.

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   62 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This is fixed in 27.1.0 build 2.

   The suffix checkbox was added into the Export As dialog to toggle on/off the functionality.

   If it doesn’t work for you today in the latest build — please make a comment.

2. PDF export without color conversion converts RGB images to CMYK

   This is a bug that occurs in Illustrator 2025 (29.2.1) and later.

   When an RGB image is placed as a linked file in a CMYK document, it gets converted to CMYK upon PDF export, even if "No Color Conversion" is selected. In Illustrator 2025 (29.2.0) and earlier, the image remained in RGB.

   This bug affects only PNG and JPG files. Other formats, such as PSD, remain in RGB.

   Steps to Reproduce

   1. Create a new CMYK document.
   2. Place an RGB image (PNG or JPG) as a linked file (do not embed).
   3. Export the document as a PDF with "No Color Conversion" selected.

   How to Verify That RGB Images Are Converted to CMYK in PDF

   1. Open the exported PDF in Acrobat.
   2. Go to Print Production > Output Preview.
   3. Set Preview to "Object Inspector."
   4. Click on an image in the PDF.
   5. The object information will be displayed, showing the actual color mode.

   You will see that the RGB image has been converted to CMYK, even though it should have remained in RGB.

   Issues

   Users who lack in-depth knowledge of color profiles rely on workflows where RGB images in PDFs are properly converted to CMYK at the output stage. However, with this bug, RGB images are automatically converted to CMYK during PDF export, meaning that any inappropriate color profile settings at the time of linking will carry over, making quality control at the output stage impossible.

   Additionally, this issue affects not only exported PDFs but also the embedded compatibility PDFs in AI files. When an AI file is placed as a linked document in InDesign, InDesign reads only the compatibility PDF, making it impossible to verify whether the AI file contains linked RGB images.

   Expected Behavior

   When exporting a PDF with "No Color Conversion" selected, linked RGB images should remain in RGB.

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   カラー変換なしでPDFに書き出してもRGB画像がCMYKに変換される

   Illustrator 2025 (29.2.1) 以降で発生するバグです。

   CMYKドキュメントにリンク配置されたRGB画像が、カラー変換なしでPDFに書き出してもCMYKに変換されてしまいます。2025 (29.2.0) まではRGBのままでした。

   このバグが発生するのは、PNGおよびJPG形式の画像のみであり、PSDなど他の形式の画像はRGBのままとなります。

   再現手順

   1. CMYKの新規ドキュメントを作成
   2. RGB画像（PNGまたはJPG）をリンク配置（埋め込まない）
   3. カラー変換なしでPDFに書き出す

   RGB画像がPDF内でCMYKに変換されていることの確認手順

   1. PDFをAcrobatで開く
   2. 印刷工程 > 出力プレビュー を開く
   3. プレビュー を「オブジェクトインスペクター」に設定
   4. PDF内の画像をクリック
   5. クリックした箇所のオブジェクト情報が表示される

   この情報にカラーモードが表示され、RGBのまま書き出したはずの画像がCMYKになっていることが確認できます。

   問題点

   カラープロファイルの知識が不足しているユーザーは適切なCMYK変換ができないため、PDF内のRGB画像を出力側で適切にCMYKへ変換するフローが存在します。しかし、このバグによりPDF書き出し時にCMYKに変換されると、リンク配置時の不適切なカラープロファイル選択がそのまま反映されてしまい、出力側での品質管理が困難になります。

   また、この問題は書き出したPDFだけでなく、aiファイルの互換PDFにも影響を及ぼします。IllustratorのaiファイルをInDesignドキュメントにリンク配置する場合、InDesignは互換PDFを読み込むため、aiファイル内にRGB画像がリンク配置されているかどうかをInDesign上で確認することができなくなります。

   期待する結果

   PDF書き出し時に「カラー変換なし」を選択した場合、リンク配置されたRGB画像はRGBのまま維持されるべきです。

   ---

   このバグはIllustratorフォーラムで検証されました。
   Illustrator2025でRGB画像をPDF保存するとCMYKに変換される

   This is a bug that occurs in Illustrator 2025 (29.2.1) and later.

   When an RGB image is placed as a linked file in a CMYK document, it gets converted to CMYK upon PDF export, even if "No Color Conversion" is selected. In Illustrator 2025 (29.2.0) and earlier, the image remained in RGB.

   This bug affects only PNG and JPG files. Other formats, such as PSD, remain in RGB.

   Steps to Reproduce

   1. Create a new CMYK document.
   2. Place an RGB image (PNG or JPG) as a linked file (do not embed).
   3. Export the document as a PDF with "No Color Conversion"… more

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   9 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   As reported, the fix is now in the released 29.5.1 general build

3. Can't Save as on your computer

   I use illustrator 26.1 and Monterey 12.3 on MacBook Pro with M1 chip .
   I can't Save as on my computer . The Window is freeze except the format box and the "save on cloud document" button.

   Please help I can't do my job and save as pdf formats for print .

   Thank you.

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   39 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   This issue is fixed in macOS 12.3.1 update from Apple.

4. Asset export does not include appearance outside bounding box area of text objects (preview bounds are ignored)

   In Illustrator 2025 (using version 29.3.1), when exporting assets, appearance elements outside the bounding box area are cut off.
   In 2024 (28.7.5) and 2023 (27.9.6), all elements are exported without cutting.

   Reproduction Procedure
   1. create a text object
   2. add a bold stroke color to the text
   3. add as an asset export item
   4. export the asset

   Expected result
   Designs with stroke color should be exported as in previous versions without problems.

   Appendix.
   If a fill is added instead of a line and “path offset” is applied instead, this problem can be avoided because the bounding box is extended.

   <にほんご>
   Illustrator2025（バージョン29.3.1を使用）ではアセットを書き出した際、バウンディングボックス領域外のアピアランス要素がカットされてしまう。
   2024（28.7.5）、2023（27.9.6）ではすべての要素が切れることなく書き出しできている。

   再現手順
   1. テキストオブジェクトを作成
   2. テキストに太い線カラーを追加
   3. アセット書き出し項目として追加
   4. アセット書き出し

   期待する結果
   線によるデザインでも問題なく、以前のバージョンのように書き出しされること

   付記
   線ではなく、塗りを追加して「パスのオフセット」を適用したもので代用した場合、バウンディングボックスは拡張されるためこの問題は回避することができる。

   In Illustrator 2025 (using version 29.3.1), when exporting assets, appearance elements outside the bounding box area are cut off.
   In 2024 (28.7.5) and 2023 (27.9.6), all elements are exported without cutting.

   Reproduction Procedure
   1. create a text object
   2. add a bold stroke color to the text
   3. add as an asset export item
   4. export the asset

   Expected result
   Designs with stroke color should be exported as in previous versions without problems.

   Appendix.
   If a fill is added instead of a line and “path offset” is applied instead, this problem can be avoided because the bounding box is extended.

   … more

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   Resolved (Comments Open)  ·  5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. Importing CAD DXF files: Unknown Format and Cannot Be Opened

   I am using Illustrator 2020 on a Windows 10 computer.
   We import CAD files in DXF format to create AI files for our graphics department to use. We are successful when importing ACAD2000 DXF files, but have problems with more recent versions. Elements drop off when importing ACAD2004, 2007, 2010 DXF files. When trying to import ACAD2013 and 2018 CAD files I get the message "Unknown Format and Cannot Be Opened".

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   27 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 26.x which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

6. Saving always creates a .tmp file, can't see preview of the file and cannot import AI file to After Effects

   as title says, my Illustrator 2020 (24.0.1) always creates a .tmp file whenever i save. I cant see a preview of the file when viewed on Finder. Lastly, I can't import the files i created using AI 2020 to After Effects - it only shows a blank artboard.

   Files are saved with Create PDF compatible File ticked.

   I have also tried resetting the Adobe PDF joboption settings.

   So right now I have 2 AI's installed just so i can continue working with my files.

   macOS High Sierra
   version 10.13.6

   21 votes

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   30 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Ratchakrit Klongpayabal posted the below solution to fix this issue.

   
   

   How to stop .tmp$$$ when export .png File from Avast Anti-virus

   The cause of this annoying problem came from the ransomware shield function from Avast. This is an easy method to solve this problem.

   1. Go to Avast Antivirus user interface.
   2. Select the protection tab.
   3. Select ransomware shied.
   4. Protected folder by Avast Ransomware shield will appear.
   5. Click the checkbox of the protected file location that you choose to export which shown for protection.(C:\USER\...\Pictures etc.)
   6. When you select, the message of the selected folder and "Stop Protection" button will appear.
   7. Click stop protection.

   after this procedure, you can export .png file or else and preview it as you please. Please try...

7. Elements placed on top of a Dynamic Symbol disappear when exported as JPEG

   Any element placed on top of a dynamic symbol looks hidden behind the symbol when exported as JPEG.
   Works in 2023, stopped working in 2024 version 28.5

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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Seems like it’s been fixed and doesn’t happen anymore in the latest builds. Please check if it works for you and comment back if it fails still

8. Preview in PNG export options panel doesn't work

   There is a bug in options panel for PNG files, the preview window only show white or transparent regarding the option selected.

   MacBook M1 Pro
   Illustrator 28.3

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   19 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This is reported to be fixed in general build 29.7.1

   Please test and comment if it really works as expected

9. SVG Tiny 1.2 :: x/y attributes in svg element

   It looks like Illustrator believes that x/y are valid attributes for the 'svg' element when exporting as Tiny 1.2. Based on reading the spec, I'm not entirely sure this is true.

   13 votes

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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This is expected to be fixed with the latest 28.5 build. Please check if it works for you.

10. Export for Screens via ExtendScript is slow and appears to have stopped

    Description:
    When I run Export for Screens via ExtendScript, it slows down and looks frozen. The rainbow cursor will appear.

    It actually works, and will finish if I wait long enough. It seems to take about 10 times longer than running it manually from the GUI.

    This is especially noticeable when exporting JPEGs. If the image to be exported is large to some extent, it will hardly progress after the progress bar reaches about 99%. CPU usage will be around 100%.
    Example: When exporting 8 1700x1000px artboards at 300ppi, it takes 157.636 seconds (the weight of each JPEG is 2.9MB).

    If I manually export the same conditions from the GUI, it will finish immediately.
    Example: When exporting 8 1700x1000px artboards at 300ppi, it takes about 2 seconds (the weight of each JPEG is 1.7MB).

    PNG24 is slower than manual, but it doesn't affect as much as JPEG. The CPU usage was around 160%.
    Example: When exporting 8 1700x1000px artboards at 300ppi, it takes 39.376 seconds.

    It happens under the following conditions.
    • At least Illustrator 2020-2022 (24.3.0-26.0.2)
    • At least 2 environments of macOS Monterey 12.0.1 (Apple Silicon) / Big Sur 11.6 (Apple Silicon)
    • At least two models of MacBook Air (Apple Silicon, 16GB memory) / iMac (Apple Silicon, memory unknown)
    • Run via ExtendScript Document.exportForScreens
    • Option JPG 100,300ppi (artboard size is 1700x1000px)
    • Include transparency in artboard

    It doesn't happen under the following conditions, or the delay is not so noticeable.
    • When executed manually from the GUI
    • When the option is set to JPG 100, 72ppi
    • When the option is set to PNG24, 300ppi
    • When removing the transparency from the artboard

    The following items do not seem to have much effect.
    • Whether to start Illustrator with Rosetta. Rosetta makes it even slower

    Expected behavior:
    When I run Export for Screens via ExtendScript, it works as fast as I do via the GUI.

    Document:
    Attachment
    • sample.ai (ai file used for export)
    • exportForScreens.txt (script to execute. Please change the extension to jsx)

    Movie
    https://youtu.be/JNYN2ajyVKY

    === Japanese from here on ===

    ExtendScript経由のスクリーン用に書き出しが遅く，固まる

    説明：
    ExtendScript経由で［スクリーン用に書き出し］を実行すると動作が遅くなり，レインボーカーソルが出て固まったように見えます。実際は動いていて長い時間待てば終わるものの，GUIから手動で実行するのと比べると10倍ほど時間がかかるようです。

    JPEGを書き出すときに顕著です。書き出す画像がある程度大きいと，プログレスバーが99%くらいになった後ほとんど進みません。CPU使用率は100%前後になります。
    例：1700x1000pxのアートボード8枚を300ppiで書き出すとき，かかる時間は157.636秒（できたJPEGの重さは1点につき2.9MB）

    同じ条件の書き出しをGUIから手動で実行すると，すぐに終わります。
    例：1700x1000pxのアートボード8枚を300ppiで書き出すとき，かかる時間は2秒くらい（できたJPEGの重さは1点につき1.7MB）

    PNG24は手動よりは遅いですが，JPEG程大きく影響しません。CPU使用率は160%前後でした。
    例：1700x1000pxのアートボード8枚を300ppiで書き出すとき，かかる時間は39.376秒

    次の条件で起こります。
    • 少なくともIllustrator 2020〜2022(24.3.0〜26.0.2)
    • 少なくともmacOS Monterey 12.0.1(Apple Silicon) / Big Sur 11.6(Apple Silicon)の2環境
    • 少なくともMacBook Air(Apple Silicon, 16GBメモリ) / iMac(Apple Silicon, メモリ不明)の2機種
    • ExtendScriptのDocument.exportForScreens経由で実行
    • オプションJPG 100，300ppi(アートボードサイズは1700x1000px)
    • アートボードに透明効果を含む

    次の条件では起こらないか，遅延がさほど気になりません。
    • GUIから手動で実行したとき
    • オプションをJPG 100，72ppiにしたとき
    • オプションをPNG24，300ppiにしたとき
    • アートボードから透明効果を削除したとき

    次の項目はあまり影響しないようです。
    • IllustratorをRosettaで起動するかどうか。Rosettaにしたらさらに遅くなる

    期待する動作：
    ExtendScript経由で［スクリーン用に書き出し］を実行したとき，GUI経由で行うのと同じくらい速く動きます。

    資料：
    添付ファイル
    • sample.ai（書き出しに使うaiファイル）
    • exportForScreens.txt（実行するスクリプト。拡張子をjsxに変更してください）

    動画
    https://youtu.be/JNYN2ajyVKY

    Description:
    When I run Export for Screens via ExtendScript, it slows down and looks frozen. The rainbow cursor will appear.

    It actually works, and will finish if I wait long enough. It seems to take about 10 times longer than running it manually from the GUI.

    This is especially noticeable when exporting JPEGs. If the image to be exported is large to some extent, it will hardly progress after the progress bar reaches about 99%. CPU usage will be around 100%.
    Example: When exporting 8 1700x1000px artboards at 300ppi, it takes 157.636 seconds (the weight of each JPEG is 2.9MB).

    … more

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This issue is reported to be fixed in 27.8.1.

    Please verify it and comment back!

11. Action using "save as" location not keep settings after restart of Illustrator

    I created action that use the "save as" to defined location, when closing and restarting Illustrator the action doesn't save location of "save as" action.

    Windows 10 pro ver. 1803

    Illustrator ver. 23.0.1

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    12 votes

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Anish Kumar responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.3
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

12. some graphics missing when exporting artboard using "export as"

    Hello, I am experiencing strange results during artboard export - after export to bitmap file, there is often some part of graphics missing. Latest example is this - the 1pt stroke, visible in editor, is not present on exported image. Simillar result achieved in numerous different cases, ussually some shapes or contours with white color are missing in exported image. I am includign source files, you will have the background photo link missing, but this can be replaced with any colored box with same result. This is dangerous bug, because you have to control your exports carefully, and is easy to miss some part of your layout in final data (like small logo on banners made for client last week :) )

    Hello, I am experiencing strange results during artboard export - after export to bitmap file, there is often some part of graphics missing. Latest example is this - the 1pt stroke, visible in editor, is not present on exported image. Simillar result achieved in numerous different cases, ussually some shapes or contours with white color are missing in exported image. I am includign source files, you will have the background photo link missing, but this can be replaced with any colored box with same result. This is dangerous bug, because you have to control your exports carefully, and is easy… more

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    10 votes

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    10 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    The white outlines in the file have Overprint attribute set. White + overprint result in empty objects, please remove overprint attribute from the white objects and try export again.

13. Exporting assets as SVG with asset export tool is buggy

    Asset export in illustrator is a very convenient tool, the only problem I found is when exporting my drawings to SVGs they get distorted, but when I take my objects one by one to a single document and fit them in an artboard and save the document as SVG the problem resolves (a big process), essentially because SVG saving settings for saving a document isn't the same when for exporting with asset export, I believe it isn't a big problem to solve and I hope for it to get fixed soon, I can reply with images to assist my point.

    Thank you

    Asset export in illustrator is a very convenient tool, the only problem I found is when exporting my drawings to SVGs they get distorted, but when I take my objects one by one to a single document and fit them in an artboard and save the document as SVG the problem resolves (a big process), essentially because SVG saving settings for saving a document isn't the same when for exporting with asset export, I believe it isn't a big problem to solve and I hope for it to get fixed soon, I can reply with images to assist my point.

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    9 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Seems to be fixed in the later releases. If the issue still does happen for you (and the Decimal parameter is still set high enough in the Format Settings dialog) — please drop a comment

14. Export As does not respect Large Canvas scale (Illustrator 29.2.1)

    If you are in a "large canvas" document, when using the "Export As" menu to export PNG(s), the resulting files are 1/10th the dimensions they should be. For example, if I have 100" x 100" artboards and export them at 72dpi, the resulting images should be 7200x7200 pixels, but they are only 720x720 (but still at 72dpi). This happens with "Use Artboards" checked or unchecked, and only seems to affect PNG export and not other file types.

    I'm not sure what version this first appeared in, but I know that previous versions of Illustrator behaved correctly.

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    7 votes

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    Resolved (Comments Open)  ·  4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. Can't Save multiple artboards as a Single File PDF from Export for Screens in 29.6

    Even though the single file option is checked, multiple artboards will not be saved in a single file, but as separate PDFs.
    This worked in previous versions.
    See forum report from Helena here:
    https://community.adobe.com/t5/illustrator-discussions/illustrator-2025-mac-os-15-4-1-can-t-save-single-file-pdf-from-export-for-screen/m-p/15381019#M445463

    6 votes

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    Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    Fix is available in version 29.7.1

16. Document won't save

    Hi there.
    I have been working in a new file I created, and I am unable to save the file. I have tried exporting, and quitting such that illustrator asks if I want to save. Nothing happens. I am stuck here, as I will otherwise loose the work I have done. Any suggestions???

    4 votes

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    6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The problem got solved by resaving the original document and no longer can be reproduced.

    If you have a similar issue, try to search for a similar bug report which matches yours exactly or log another one, providing as many details as possible to help the team to investigate it.

17. Incorrect object size when exported to SVG - Illustrator v 28.4.1

    The latest Illustrator v28.4.1 generates slightly different SVG code compared to its precursors.
    Attached is the code generated by 28.3 and 28.4.1 of the same design.
    Then the latest version of the SVG file is loaded to my laser software (Glowforge) the design ends up being much smaller than it is supposed to be, for comparison a 12 cm square will only end up being 9 cm square. The issue disappeared once Illustrator was reversed to version 28.3 and files were re-opened and re-saved.

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    3 votes

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    6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The problem seems to be solved with Beta 28.6.

    If you experience this problem still — please comment back.

18. Can't work on a server - crashing and not saving files

    I recently updated my OS to High Sierra V. 10.13.3 and have Illustrator CC18 22.0.1. I work on a server and at first, every time I tried to resave a file for the second time it would crash. Now all of a sudden I am able to save once and when I try to save the second time it says it can't and I have to save the file with a new name. It also keeps making .tmp files. If I work off of my server on my desktop this does not happen.

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    3 votes

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please upgrade to macOSx beta: https://beta.apple.com/sp/betaprogram/.

    Please review, our support policy on network drives: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

19. Exported EMF file gets corrupted

    Illustrator (desktop version) version
    Windows 11 Pro 24H2 Illustrator 2025 Ver. 29.8.2

    1. Export EMF file
    2. Open the exported EMF file

    Expected result: the file opens

    Actual result: a message appears stating the file is corrupted when attempting to open it.

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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    As per the original poster, anchor was outside the artboard.

20. Export for Screens won’t export artboards as a single file

    When a document has multiple artboards and is exported as PDF using Export for Screens, although all artboards are selected and a Single File option is checked, it will still be exported as multiple files.

    illustrator 2025 v29.6.1

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