Crash when vectorising any image
Hello, I have an Adobe Cloud account and am using the latest version of illustrator CC. I cannot vectorize images any more. It crashes whatever setting I use.
I tried to desactivate the GNU processor but to no avail. I tried on several images kind and format, but Illustrator won't accept any. They do open and the vectorization begins but it crashes before finishing. and no explanation is given just that a problem occured and that the application will close.
This is very problematic as I need to vectorize images. Please help me, Adobe-Kenobi, you are my only hope !
we are closing the ticket due to lack of communication.
Please get in touch with us at email@example.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.