AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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7315 results found
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5 votes
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4 votes
An error occurred while saving the comment Dorian, are you trying to save this document into Adobe cloud or somewhere locally? over a local network or on a hard drive? in a cloud-managed folder or not? Is there a difference?
How large are these documents, in MB?
When did it start happening? What version of Ai was the last one to save the documents normally for you?
Does it have fonts, symbols, styles, any presets? Does it help to remove all unused ones? (the Action panel should have a default action to do this)
Can you reproduce this problem with a freshly created document?
If not — would you mind sharing the one that is flawed with the team for reviewing? Please provide as much details as possible to help to start the investigation. -
4 votes
An error occurred while saving the comment Illustrator doesn’t offer this function, it’s something CAD apps usually do. Ai is a more general solution.
However, there are methods to just enable this full-screen crosshair with other means.On Windows, a specialized Microsoft PowerToys app offers Gliding Cursor:
https://learn.microsoft.com/en-us/windows/powertoys/mouse-utilities#gliding-cursorI’m not aware if MacOS has something native, but here is a quite large list of third-party apps offering guides like this:
https://apple.stackexchange.com/questions/48515/cursor-as-full-screen-crosshairsDoesn’t mean Ai should never get its own, I just offer a workaround.
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3 votes
An error occurred while saving the comment You reported this in the Beta section. Do you gave this problem with the Beta build only or was it a mistake and you meant the plain version 30?
Can you share what fonts do you have missing? Can you show the message you are given when a document gets opened, and, if possible, share the document itself with the team? -
2 votes
An error occurred while saving the comment Corrine, when I check, it works as I think you want it to work, when I just drag vertical guides outside of the bounds of the symbol’s artwork, like the attached image show.
Does it work for you? -
2 votes
An error occurred while saving the comment Please tell more about your specs: OS scaling, locale. I feel like this happens because of the UI font used, and your language...
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47 votes
An error occurred while saving the comment Indeed. I rejoiced too soon... Ai now just ignores the internal resolution and treats everything as images with 72 PPI, linked or embedded :(
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment When I test this, I see the scale is calculated based on the resolution of the image...
If I resize an image on canvas, the effective resolution changes and the scale value in the panel changes as well....but there is a difference how different formats are handled! And it’s a mess.
Technically, an image can have no resolution value specified.
In this case Ai assumes one to be 72 ppi.But if there is one...
Ai respects this value for TIFFs, PSDs, etc. — but ignores it for JPEGs! The scale for these is calculated as if it’s 72 ppi, no matter what is written in the file...When I check this in InDesign, JPEGs are handled fine (and InD shows the file’s own resolution and the effective one (as scaled on canvas) as separate values).
This problem was reported here at UV previously.But your screenshots show TIFFs however...
And one is 3149×2158 px, while the other is just 644×441 px... And the file size in Bytes differ, and the resolution value: 125 ppi VS 200... as if these were different files. I think they are :)So I recreated two TIFF files with these parameters.
What I found is that the scale is calculated properly for TIFFs ONLY if it’s layered! If the TIFF is flattened (that is when you open it in Photoshop, it shows 'Background' and not 'Layer 1') — the resolution is again assumed to be 72 ppi and the scale is calculated , even though it’s placed on canvas respecting the resolution.
This is not good at all :(
Definitely needs studying...An error occurred while saving the comment An error occurred while saving the comment An error occurred while saving the comment Illustrator is correct by saying the image now has 300ppi — this is the 'effective resolution' of it, the 'real pixel density' this particular piece of raster now has, and it matches the original resolution the image had when you placed in on canvas. If you scale it further — you’d get it grow larger, because the pixel density increases.
As for the PSDs which stay scaled differently — I’d like to see that, if possible, when it happens for you. It should work the same way, but who knows?
An error occurred while saving the comment This is actually an intended behaviour, although not as evident as it might look.
See, Illustrator has an internal 'base' resolution for raster images, which is historically is 72ppi. When you embed an image, Ai no longer knows about its original resolution (because this is something what a linked file can have, not an embedded piece of a raster), but have to display it anyway, scaled to the size you used. So it assumes it has 72 and rescales it.
If a linked file does not have a resolution values stored in it at all (there is no punishment for it), Ai uses 72ppi also — as many other applications do. So when you put an image which is 120×120px into a document with 'pixels' units in Illustrator, it gets put as 120×120 exactly because 'undefined 72' matches with Ai's 'internal 72'.
72 / 300 equals 0.24 exactly — here you have your 24% of the scale.
Does it make sense for you? Please reply back. -
3 votes
An error occurred while saving the comment Richard, is this still an issue?
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2 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer SinghAn error occurred while saving the comment Michael, I wonder if you are still having this problem?
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2 votes
An error occurred while saving the comment I wonder other panels are visible when it happens? And if this happens at all now?
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4 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Mohit Agarwal | Lead Software Engineer – IllustratorAn error occurred while saving the comment It’s still a thing.
Here’s a simple test. Watch the attached GIF and try to follow the steps below with the attached document.1. Open the file attached. It has no object but a structure of nested layers. Top layers are named with 'TOP', and two more nested levels have 'MIDDLE' and 'BOTTOM'. Notice all of these are unfurled, expanded.
2. Collapse EACH. Curse a lot. Upvote this request: Create a Collapse All Layers button (with an assignable hotkey) — http://illustrator.uservoice.com/forums/333657/suggestions/42451084 (holding Opt/Alt works for collapsing only sublayers for a single top layer, not all of them in a document!)
3. Make a change in the document, like a new layer, to force Ai treating the document as unsaved
4. Save the document, open the document back
Ai will expand some or all of the layers — and I can’t still understand why some get expanded, while some others don’t!AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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4 votes
The team is investigating this problem.
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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2 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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6 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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6 votes
An error occurred while saving the comment There are two related requests:
1. Anchor point Smart Delete, http://illustrator.uservoice.com/forums/333657/suggestions/31559938 — actually doable today, with Delete Anchor Point Tool and Shift held (hardly a match for CorelDraw’s method)
2. Add a way to quickly access Smart Delete Point command, http://illustrator.uservoice.com/forums/333657/suggestions/45689977 — a general request to expose it better nowAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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3 votes
An error occurred while saving the comment This file was saved with the second window opened.
As stated here — https://helpx.adobe.com/illustrator/using/viewing-artwork.html#use_multiple_windows_and_views — 'You can open multiple windows of a single document at the same time. Each window can have different view settings.'
When saved, Ai would remember the windows opened and restore these on open.
You can notice the ':1' and ':2' in the titles in tabs.If you close one and save the file, it should not appear the next time you open it... but in practice (and I think it’s a bug), Ai won’t write this change correctly unless you do anything else in the document. This should be fixed, I beleive.
Does it explain anything?
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2 votes
An error occurred while saving the comment As far as I know, Illustrator doesn’t offer a way to match zoom for opened documents (or their windowed views) natively...
There’s a script I know that does it: https://aiscripts.com/match-zoom/
Do you mean it, or there is a secret native method I don’t know about? I have a feeling I remember something, but I bet it’s from another software completely. -
2 votes
An error occurred while saving the comment This is something to be requested from the UserVoice team, at https://feedback.uservoice.com/forums/1-general-feedback
There are two, rather weak for now:
— https://feedback.uservoice.com/forums/1-general-feedback/suggestions/46225147-see-recently-viewed-ideas
— https://feedback.uservoice.com/forums/1-general-feedback/suggestions/49370804-dynamic-banner-to-promote-recently-launched-featur
but yours one is a bit different. I encourage you to log one and share the link here. Just so you know, it’d require a separate account. -
2 votes
The team has identified an issue for a small subset of users who are on the Windows operating system and also have their network traffic routed through a proxy.
A temporary solution to this issue is the following:
- Open up PowerShell
- Copy and paste the following commands:
An error occurred while saving the comment Bárbara, when did is start happening? After the upgrade to Tahoe? After upgrading Ai?
Are you still able to open files with drag-n-drop? -
4 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
supported this idea
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%25204.01.44%25E2%2580%25AFp.m..png){kind=link}
A related request:
Please make an artboard name and number on top of artwork
https://illustrator.uservoice.com/forums/333657/suggestions/50739803