AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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2 votes
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2 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Got it. A number of people who miss the branch is quite high, sorry.
I confirm that, the option unchecks itself on relaunch.An error occurred while saving the comment I can’t confirm that.
When I save a document with Snap to Grid on, and then relaunch Ai, the options stays checked and it actually works — artwork snaps.
Which version do you use? You are on a Mac, 10.15.7, correct? -
1 vote
An error occurred while saving the comment I have a suspicion it is related to recent breakup between Adobe and Pantone. Here is a link, in case you missed the announcement somehow: helpx.adobe.com/en/illustrator/kb/pantone-color-books-illustrator.html
In short, Pantone + Solid Coated, while being available still sometimes, does not longer allow to use LAB values, it gets converted to the document space. When you create your own swatch — values hold.
If you still want a collection of LAB swatches — you can purchase their (Pantone) plugin and load swatches using it (it also allows some free stuff), or search for alternatives to Pantone, which exist (I won’t provide links though).
Why? Probably because Pantone wants more money — this is how I personally think. We won’t know the truth ever, and you can read a lot of speculations elsewhere.
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2 votes
An error occurred while saving the comment Please tell more.
What do you do, when does it close, which version is it, did it behave like this before? -
Black artifacts on strokes
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A_Triptico_DIN_A4_abierto_Plegado_acordeon DISENO2 - IDDM.ai 21070 KB
2 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Still, it is a bug, so thanks for reporting it!
An error occurred while saving the comment The problem is about duplicate objects on top with black strokes with 0 weight. Why do you have these in the first place?
GPU can’t handle these well, and it’s a known bug, similar to this one: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/43532958-jagged-artefacts-on-edges-of-objects-with-gradient
Try either of these:
— Remove duplicate objects
— Remove black stroke from these objects
— Increase the weight
— You can also switch to CPU mode, but it will just hide the problem -
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Jagged artefacts on edges of objects with gradient fills or transparency
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41 votesI am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Good questions, Philip and Paul. I am really glad you asked them.
Despite having an Admin badge, I am a user, just like you. I have my own job, real tasks to design, limited time and the desire to make Ai a better tool, because I spend up to 10 hours in it every day, for a majority of my life.
We are biased. There are many combinations of OSs, drivers, GPUs, builds, plugins, settings... and Illustrator is a complex program. Tests and QA staff do catch bugs, but some slip through. The truth is developers don’t know about bugs caught by users until they are reported. Yes, most of the time they don't get reproduced for them.
I am not an Adobe staff member, although I can contact Adobe staff — so everyone else can do. Email, Twitter, LinkedIn, Slack, you choose.
I am just what the badge says — an administrator here, at UserVoice.My tone can seem harsh, that’s true.
Aren’t you angry because this shit isn’t fixed yet? I am.
This particular bug — I don’t have it. I am on Windows. But I just see how different people report the same issue using different words and phrasing. I know the pain.
I sew these reports together into a larger one, I try to bring attention from the team, I request help from everybody else — because I want to help and expect the same from everybody else. When it’s fixed — then it’s enough, for me.NFTs suck — yep, this is my private POV. Protect your work, as Paul says.
If you are bound by NDA — sure, don’t upload anything.
But the bug is generic enough to build a simple test file in small time or strip the important parts from the real project and share it. That’s what some users here did — thanks — and yes, the problem really turned out to be Mac-specific.
Will it help to solve this? I don’t know. I hope so.There are ways to share a project privately, by using sharewithai@adobe.com email, and I forgot to include it in the status update.
And thank you so much for being open about this. This ship has holes all over it, and we don’t talk about this nearly as much as we should.
An error occurred while saving the comment Radu, which one? You forgot to attach an image or at least give a description. What is broken exactly?
An error occurred while saving the comment This is a GPU rendering issue, Ralitsa. Try to disable GPU rendering for now.
An error occurred while saving the comment GPU issue. Please send the file and your GPU specs to sharewithai@adobe.com
For now you can switch it off and work in CPU mode.An error occurred while saving the comment As a workaround, try to disable GPU Preview
An error occurred while saving the comment If you have the file saved (or you can reproduce the behavior), please send it over sharewithai@adobe.com with 'GPU issue' topic, to help the team to investigate it.
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2 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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17 votes
I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
An error occurred while saving the comment The original files
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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3 votes
We have fixed the issue and a build with the fix is available in Beta.
AdminEgor Chistyakov
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1 vote
An error occurred while saving the comment Lara, can you please share a screen recording of this?
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6 votes
This is a GPU bug. If you toggle the rendering mode with View > View using CPU — no border will get rendered, the PNG actually does not have it. The problem is known though.
An error occurred while saving the comment Denis, I know what you referring to, but I believe it is a completely different problem, but with a matching description. Thomas clearly refers to the GPU artifact for placed PNGs, and you refer to the actually generated and baked artifacts in the PNGs, generated with scale factor other than 100% in Save for Web (and sometimes with 100% also).
Can you please log it as a separate report?AdminEgor Chistyakov
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1 vote
An error occurred while saving the comment Constantine, there are a lot of tutorials on web with detailed instructions on using scripts. Yep, Ai lacks finesse in dealing with this, but the general method is to put them into the designated folder and later call them via File > Scripts menu (need relaunching Ai to make it see them after being placed). You can also record calling scripts in actions.
An error occurred while saving the comment There is another way to do it.
Instead of using the Reflect tool, try to record the Flip Horizontally command from the Transform panel’s flyout menu.
Notice that it does support the reference point from the panel, so you can make the artwork get reflected from the right side instantly, without dealing with the width of the art. To quickly set the reference point to the side you want, you can install and record running this script into the action: https://onthehead.com/ais/preference006/ (use 3flab-transfrom_point_setting_5_center_right.jsx)
So your action will have just 4 steps: duplicate in two steps (your way or copy/paste), setting a reference point, flipping.
Ai will throw a warning on running an external script, though. To get rid of it, make it run a JSX script with this singe line of code:
app.preferences.setBooleanPreference("ShowExternalJSXWarning", 0);
This will disable showing this message for all external scripts.
Does this solve this for you? Please write back when you try the solution. -
1 vote
An error occurred while saving the comment Elissa, sorry, but what do you mean with 'print box'?
I suppose it’s some kind of layer, specific to this particular template or a vendor-specific practice. In this case Illustrator knows nothing about the original intention of some layers been hidden or tweaked, so obviously can’t message you anything.
Can you please elaborate more on this? Perhaps some screenshots at least? -
3 votes
An error occurred while saving the comment OK, thanks, fixed the request
An error occurred while saving the comment Carson, how do you think Pencil (not Pen), a freeform drawing tool, should snap to the grid? It doesn’t snap to it on desktop, and it is ...normal. Pen though should snap. Perhaps you meant Pen?
AdminEgor Chistyakov
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34 votes
An error occurred while saving the comment Gradiator, a paid plugin from Astute Graphics, has 'Flat Color to Gradient' option, which allows different conversions. But surely it just should be available form the box — as an option.
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment There is a bunch of scripts for this, but having this option natively is very appealing.
An error occurred while saving the comment I have a workaround scripts to help automate gradient creation from a flat color and back to flat from chosen gradient stop, but it requires AHK and Windows. Message me, if you want to try.
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1 vote
An error occurred while saving the comment Phil, disallowing to have duplicate names and protecting system swatches are two different things, as I see it. Do you have any reasoning for disallowing general duplicates for anything else, except for Black, White, and [Registration] (which is protected)? Please share.
Also — were these Black duplicates global? What routine do you have to deal with Black for the job — just curious. What changes did you make in the process to make this error impossible in the future form your side? -
13 votesAdminEgor Chistyakov
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2 votesAdminEgor Chistyakov
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4 votesAdminEgor Chistyakov
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2 votesAdminEgor Chistyakov
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An error occurred while saving the comment This is extremely weird.
I occasionally have the dialog ignoring my values, but only once, and rare enough to ignore it. But you say it does this all the time for you?
It is an expected and intended behavior.
A layer container does not get deleted when it has no more objects within, just like on the desktop version.