AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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7521 results found
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2 votes
An error occurred while saving the comment -
2 votes
Got fixed with a Preferences reset. If you have a similar problem — please back up you Preferences folder before resetting, for the team to study them.
An error occurred while saving the comment This is super odd. There were several similar singular reports, without much details provided, but it’s not enough to diagnose anything.
Before resetting Preferences, please zip the folder and back it up, in case you want to restore it later and/or the team would like to study them.
No matter if it helps or not — please comment back.As for the layout — no, it didn’t change really since 2017, only more sections got added.
UserVoice treats everything as an idea. The only difference is the forum you choose. 'Desktop Bugs' is the right one. -
2 votes
An error occurred while saving the comment Craig, could you share a small video of the behavior, please?
Align in Illustrator operates with paths, and the 'center' is meant as 'geometric center', not a 'shape center'. It’s the bounds that get aligned, but not the centers of the live shapes. -
2 votes
An error occurred while saving the comment I know what you mean, and there is an explanation.
A font is a program.
This program includes 'hinting' instructions — where to shift parts of the outlines of the characters, so that they fit precisely into the grid of the output device — it can be a screen or paper. It mattered more when screen pixels were bigger, and blurred edges were less wanted, but it still works today. A page with live text printed would look more crisp than the same design, printed from outlined text.Read more here: https://en.wikipedia.org/wiki/Font_hinting
Outlining is a destructive operation that throws instructions away. We can force Ai to treat live text as outlined — by applying Outline Object effect. This would be much slower, but it would help you in some cases (I used to use this method a lot in older days) ...but not the other way around. There is also no way to 'flatten' the hint instructions into outlines and would never be, I personally believe.
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2 votes
An error occurred while saving the comment Luis, what version are you using?
Can you remember when this started to happen?
If you can try the Beta build of Illustrator, does it behave the same way? (it’s free to install from your CCD app, and it’s safe to have them both installed). -
4 votes
An error occurred while saving the comment The original problem reported is quite simple, if you open Layers...
Somehow, instead of assigning transparency to the image, the sublayer ('base black') got the opacity applied to. So now all the elements within the sublayer inherit this value. It cascades to all children within the sublayer.
When Layers are opened, the appearance marker (the circular dot) is filled — it means the element (the sublayer) is having a custom appearance. Click the marker to target the sublayer, change the opacity back. Now you would be able to assign opacity to per element, if it was your intention.@Charles — can’t say anything without seeing a file.
@ro ashing -= same deal
@Ken — perhaps it’s a different problem, but please check the Layers in your document, as the attached GIF suggests. Comment back!
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2 votes
An error occurred while saving the comment Daniel, can you share links to the community reports mentioned, please?
When a value is confirmed — does it stay in the field, or does the previous value appear back? -
5 votes
The fix has been pushed into the latest 30.3 general release. Please update, check, and comment back if it still happens.
An error occurred while saving the comment @Beardmancer, what if you try to save it anywhere but the desktop?
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4 votes
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
supported this idea
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An error occurred while saving the comment Had same bug today on 22.0.2, after reopening previously saved document.
After two minutes of amazed clicking and other pointless gestures it went away. -
3 votes
An error occurred while saving the comment Cryssy, there’s a general report about the broken tolerance for handles, here: http://illustrator.uservoice.com/forums/601447/suggestions/20358952
But you say it became worse...
Can you record a comparison between 2020 and 2026 version you observe, please?I didn’t notice it becoming worse than it is or was... It’s just bad.
At UI scale 100% / 100% on Windows (Ai / OS), and having handles’ size at 2, I know the hit area is slightly smaller than a handle’s dot, and I need to aim a bit closer to it’s center to grab it. Having Smart Guides enabled doesn’t help to grab a handle — only to snap to one.
Here’s how it looks for me. -
4 votes
An error occurred while saving the comment Adobe allows to download their 'current apps and the previous major versions of each', according to this page:
https://helpx.adobe.com/download-install/apps/system-requirements/download-availability.html
So in 2026 users can download 2026 and 2025 versions only.There were numerous discussions on this:
https://community.adobe.com/t5/download-install-discussions/older-versions-pre-2020/td-p/13065324
https://community.adobe.com/t5/download-install-discussions/how-can-i-download-older-versions-of-adobe-software-that-are-no-longer-listed-on-the-website/m-p/14615709
https://www.reddit.com/r/editors/comments/1bz0gro/keeping_old_versions_of_adobe_software_do_youdo/That’s the nature of SaaS sadly... the only state of an application the team cares about is NOW.
I don’t think it’s a good thing, and I encourage you to upvote this request and call to others to upvote it. -
2 votes
An error occurred while saving the comment Charles, what I meant to say is that if the document is created in the Large Canvas mode, it stays in it even if you make the artboard smaller. The hidden userScale is invisible and can’t be toggled manually.
There are ways to see if the doc is a large canvas — to copy the artwork into another non-large-canvas, to see if numerous large-canvas-bugs happen (like this one with brushes: http://illustrator.uservoice.com/forums/601447/suggestions/41713246)... or to see how it behaves when downsaved.
If this happens next time — mind this and comment back, please.An error occurred while saving the comment The 'Large Canvas' mode was introduced in 24.2 (CC2020)... There is just no way to save the scale coefficient value that is used to tell Ai the canvas should be scaled into a format that doesn’t know about this parameter. Older formats just don't support it.
So, if you set your artboards to be larger than 227 in (~5766 mm) — the large canvas would be enabled for the document, basically forever, even if the artwork is smaller.
We asked Adobe to add an option to change the mode later (requested here: http://illustrator.uservoice.com/forums/333657/suggestions/40733938), but it was not done.
Meanwhile I can only offer to not create a large canvas for art that is smaller than the mentioned 16384 point limit (2^14 — have no idea why this value was chosen). -
31 votes
An error occurred while saving the comment The problem with different treatment of fractional values by Ai and Ps is moved into a separate request, please join the discussion — http://illustrator.uservoice.com/forums/333657/suggestions/50103993
An error occurred while saving the comment While this is not a problem now, this one still is:
Holding Shift when picking a color from a gradient in a CMYK document samples the wrong color
http://illustrator.uservoice.com/forums/601447/suggestions/50684312An error occurred while saving the comment Ton, you might be correct with the assumption...
I tried to rasterize a rectangle with fractions in CMYK color (55.69) and opened the image in Photoshop — and got integers, 56...
But then I mix the very same color in Ps, making integers manually, fill half of the image with this new color and try to pick colors from this image in Ai: Ai still picks the original 55.69 from the original half of the image... and 56.08 from the half I flooded with Ps’s 56!
And Ps SEES them as different color when Color Picker is used, displaying different Lab, RGB, HSB values, but CMYK stays the same, rounded.In my experiment below I did a similar thing: created these in Ai first (but no fractions), rasterized it, used to make a composition and placed back into Ai.
Double conversion and forcing integers (visually) would explain it.So Ai is rather precise... but the irritation stays.
Now the question would be — what to do with the uncomfortable truth? 'Fighting ignorance' is my favorite choice, but...An error occurred while saving the comment Here is an example.
I have a CMYK document, and it has a linked image in it, with an intentionally chosen profile, with some specific colors set for the background, and these have to be the part of the background, because of blending modes used.
Now I need to grab those colors form the clear parts of the background to quickly transfer them into vector part of the design. But when I try — Ai lies about values.Instead of
70-15-0-0
0-35-85-0
0-95-20-0
I get
69.8-14.9-0-0
0-34.9-85.1-0
0-94.9-20-0Not much, right? Just 0.2%, why are you mad?
But these would be enough to break Select Same Fill later, duplicate swatches if added next to existing ones in other documents, drop my trust level for the tool and force me cleaning this mess in the time I need I can’t spend. Sure, there are methods to help with this, but it’s not MY error. It’s Ai’s lie.An error occurred while saving the comment A related report:
Eyedropper picks wrong color from linked images compared to embedded ones
http://illustrator.uservoice.com/forums/601447/suggestions/36903451An error occurred while saving the comment A related report:
Eyedropper picks wrong CMYK colors from image's RGB preview in CMYK document
http://illustrator.uservoice.com/forums/601447/suggestions/20480254AdminEgor Chistyakov
(Admin, Adobe Illustrator)
supported this idea
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An error occurred while saving the comment Ton, hello! I don't care about screen representation as user. I know my image has different colors and I want THEM, not colors from preview which exists in inner AI world. I want 0-65-100-0 instead of 12,01-67,93-100-2,45. I don't need dirty channels in bright orange. It all turns to money when prints got rejected.
And I won't embed 80-250Mb image which I still edit and therefore want to be linked, just to make broken tool work.AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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5 votes
An error occurred while saving the comment I try to reproduce this on Windows 11 and can’t so far, the bleed doesn’t force itself into the PDF.
Can you tell what preset you use as a base one when you uncheck the option? Do the fields have have non-zero values when you disable it? -
6 votes
An error occurred while saving the comment Monika Gause shared a workaround — the creation of a layer for the expanded static symbol can be prevented if you group it before expanding.
It makes a former symbol wrapped in a double group, but at least it doesn’t force sublayers.AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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7 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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2 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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33 votes
Hi everyone,
In the latest BETA 30.0.21, we’ve improved the ‘Save As’ workflow.
Now, instead of remembering the last used format, the default will always be .AI.
We made this change to ensure that your files are consistently saved in the native Illustrator format, which is the most reliable option for preserving full editability.
Please try out he changes by downloading the latest BETA from the Creative Cloud and let us know if it helps you or not.
An error occurred while saving the comment Brendan, there was a problem the team tried to solve.
Many users were using the Save dialog to create PDFs occasionally, and then, just like with the Export As dialog, the chosen file type would stick and stay.
The change was made due to this request — Allow us to choose a preferable file format on Export or keep the last chosen one, http://illustrator.uservoice.com/forums/333657/suggestions/47550692This lead to many cases when users expected to save in the native .ai format, but would get a .pdf document instead.
The report was filed — Allow to choose if the Save dialog should "remember the last file format used / PDF is set as a default filetype when saving a new document, https://illustrator.uservoice.com/forums/333657/suggestions/50078010Alas, it makes it ALWAY .ai, but not allow us to control the stickiness, as we asked for.
Workflows differ, and this would have make it possible for everyone to choose the behavior that suits them.
Would you mind me merging you report with the latter one?An error occurred while saving the comment I think this should be an option, in both dialogs, — 'Remember the last file format' — enabled by default for Export As, and disabled for Save / Save As
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
supported this idea
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An error occurred while saving the comment Asher, I bet this is a consequential behavior, caused by this request: https://illustrator.uservoice.com/forums/333657/suggestions/47550692
Both dialogs, Export and Save, should behave consistently, and if one remembers the file format (something many requested, here and there), the other one should too.
I think though it makes sense to give us the control over the behavior, right there in the dialog, as a 'Remember the chosen format' option. What do you think about it?An error occurred while saving the comment Illustrator now remembers the last used file format in dialogs like Save and Export, following this request: https://illustrator.uservoice.com/forums/333657/suggestions/47550692
Do you mean that once after you chose .ai, the next time you try to save a document it still stays at .pdf? -
30 votes
Two related requests:
1. Disable all "Generative AI" marketing popups — http://illustrator.uservoice.com/forums/333657/suggestions/47696468
2. Remove Text to Vector from Properties panel — http://illustrator.uservoice.com/forums/333657/suggestions/47638688
Please upvote them, if you agree.
An error occurred while saving the comment I want to have a dedicated section in Preferences for all the Generative functions Ai adds, and a master option to shut them all down.
I don’t care if Adobe as a company thinks of these additions as indispensable tools that would form the future or not. I perceive these as alien and forced, and I want to have control over tools that are server-based and require payed credits. I want this interaction to be as transparent as it can be, without aggressive marketing, trying to feed with 'magic'. I want a tool, not a fairy godmother from Cinderella to pose a slot machine as a shortcut to a magic royal ball.
Control should come form US, users.AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Allison, do you mean the section in Properties panel specifically (to hide it), or do you want to completely disable it, even the separate dedicated panel?
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3 votes
Confirmed in house, scheduled for fixing
An error occurred while saving the comment Indeed, I confirm this...
Sometimes it forces it on the selected object only, sometimes at the last edited... forcing an object to recalculate the effect fixes the resolution and it stays even after Cancelling. What a mess...
Thank you for the report!
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%25203.48.41%25E2%2580%25AFp.m..png){kind=link}
Do you see this in other Adobe apps? Photoshop, InDesign? Other non-Adobe apps?