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Christian Zagarskas

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  1. 4 votes
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    Christian Zagarskas commented  · 

    Here, this shows the issue: https://www.screencast.com/t/obTuCWhj

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    Christian Zagarskas commented  · 

    This video shows the problem:
    https://www.screencast.com/t/obTuCWhj

    Other notes:
    1- artboard names from other peoples file do not open
    2- artboard names in all of my own files are gone (unless I uninstall illustrator and go back to old version)
    3- tried to uninstall illustrator, reboot, delete the Adobe cache folder, install illustrator fresh

    problem persists.
    NOTE: that the name disappear after saving, closing and then re-opening the file.

    Christian Zagarskas shared this idea  · 
  2. 9 votes
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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Christian Zagarskas supported this idea  · 
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    Christian Zagarskas commented  · 

    Yes, same problem, also... In the new version of Illustrator - CC 22.1 the ARTBOARD NAMES do not save at all. To reproduce open a new illustrator document, set up 10 artboards, NAME THEM, save the document, close it, re-open the document, the names are GONE. Also, when opening illustrator files that PREVIOUSLY had artboard names, all names are gone. They have been replaced with generic artboard names. To fix the issue switch back to a previous version of illustrator, ie: 20 or below, and the artboard names are back and they stay.

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