Christian Zagarskas

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  1. 3 votes
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    3 comments  ·  Illustrator Bugs » Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
    Christian Zagarskas commented  · 

    Here, this shows the issue: https://www.screencast.com/t/obTuCWhj

    Christian Zagarskas commented  · 

    This video shows the problem:
    https://www.screencast.com/t/obTuCWhj

    Other notes:
    1- artboard names from other peoples file do not open
    2- artboard names in all of my own files are gone (unless I uninstall illustrator and go back to old version)
    3- tried to uninstall illustrator, reboot, delete the Adobe cache folder, install illustrator fresh

    problem persists.
    NOTE: that the name disappear after saving, closing and then re-opening the file.

    Christian Zagarskas shared this idea  · 
  2. 11 votes
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    5 comments  ·  Illustrator Bugs » Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Christian Zagarskas commented  · 

    Yes, this is a serious problem, ALSO the artboard names do NOT SAVE ANYMORE. Open any AI file, make several artboards, save the file, close it, reopen it , change the names. The next time you open the file all the artboard custom names are GONE. This is horrible when you have 20-50 artboards in a single file that were all perfectly named and now have suddenly been replaced with "artboard 13" "artboard 49"

    Christian Zagarskas supported this idea  · 
  3. 7 votes
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    4 comments  ·  Illustrator Bugs » Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Christian Zagarskas supported this idea  · 
    Christian Zagarskas commented  · 

    Yes, same problem, also... In the new version of Illustrator - CC 22.1 the ARTBOARD NAMES do not save at all. To reproduce open a new illustrator document, set up 10 artboards, NAME THEM, save the document, close it, re-open the document, the names are GONE. Also, when opening illustrator files that PREVIOUSLY had artboard names, all names are gone. They have been replaced with generic artboard names. To fix the issue switch back to a previous version of illustrator, ie: 20 or below, and the artboard names are back and they stay.

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