Christian Zagarskas
My feedback
13 results found
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1 vote
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1 vote
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2 votes
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
2 votes
An error occurred while saving the comment -
Wrong exported image size (extra pixel added) if artboard coordinates are non-integer
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Screenshot 2024-04-18 at 4.53.13 PM.jpg 459 KB -
FL-MASTER-weblogo WIDTH CORRECTED IN PHOTOSHOP.png 5 KB -
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FARELANES-logo-menu-Apex.jpg 21 KB -
illustrator bug.jpg 238 KB -
Screen Shot 2021-12-02 at 9.51.52 am.png 1758 KB -
exporting-issue.png 59 KB -
4x5 RATIO chandelier1midnightoncandy.jpg 2283 KB -
2021-06-16 14-20-32.mp4 4208 KB -
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SD21-000-SittingDuckWebinar-ads-GW-v1.ai 4912 KB -
sample exports.ai 1202 KB -
Screenshot 2020-10-27 at 14.34.35.png 614 KB -
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bug_01.gif 109 KB -
2urn-shot_1226.png 280 KB -
Export wrong size.ai 155 KB -
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Illustrator_export_for_screens_bug.jpg 142 KB -
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151 votesThis issue is probably happening because the artboard dimensions are not appropriate for raster export (i.e. are in decimals).
If you make x and y values as the whole numbers in the transform panel (not in decimal), then the extra pixels will not be added to the exported image.That is the workaround, and it’s reported that it’s not always the case.
At the same time — Ai knows the size of artboards to be exported and yet it does not deliver the set sizes, which is not fair. The team is going to rethink the algorithm.
An error occurred while saving the comment I have the same problem
Example:
https://youtu.be/irc6URkO3fM
Note - by deleting the decimals from the X/Y coordinates I have been able to resolve the issue but I should not have to do that, and its especially a problem when exporting/rearranging 100's of small artboards with icons and very specific APP development media that needs to be exact sizes.I guess my report here is a duplicate, so I upvoted and added a video here
https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44989069-ai-26-1-artboards-do-not-export-and-proper-sizeAn error occurred while saving the comment Here is a VIDEO proving the problem exists and how to recreate it
https://youtu.be/irc6URkO3fMProblem: when exporting a specific size, lets say 1000x1000 px square 1:1 ratio, Illustrator creates an image that is off by 1px (width/height, or both)
To recreate:
make an artboard that is 1000x1000 pixels, NUDGE the artboard on the screen so the X/Y coordinates begin to use decimal places. Export the artboard, you will see that the greater the offset of the X/Y coordinate the more the deviance of the W/H, up to 1 pixel.This causes problems when using media in applications that have strict settings for sizes.
Expected Behavior:
Irrespective of wherever my artboard is placed on the screen my explicitly set size should be honored/enforced during the export. -
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"Align Artboards to nearest pixel" or "Rearrange selected artboards" to avoid extra pixel on export.
6 votesAn error occurred while saving the comment I have the same problem
Example:
https://youtu.be/irc6URkO3fM
Note - by deleting the decimals from the X/Y coordinates I have been able to resolve the "alignment" issue you describe as well as the problem I am referring to. -
3 votes
An error occurred while saving the comment I have the same problem, also related to this issue is the EXPORT bug when dealing with X/Y coordinates that have decimal places.
Example:
https://youtu.be/irc6URkO3fM
Note - by deleting the decimals from the X/Y coordinates I have been able to resolve the "alignment" issue you describe as well as the problem I am referring to.
Report
https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44989069-ai-26-1-artboards-do-not-export-and-proper-size -
2 votes
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2 votes
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1 vote
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171 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
An error occurred while saving the comment This bug remains a major problem. Unless I zoom into 800% I am unable to scale even simple shapes like a rectangle. The bounding box "resets to rotate" even though the VERTICAL SCALE arrows show up and the mouse cursor changes when hovering over the middle control point. Please fix this. It is a huge impediment to workflow having to zoom in just to scale an object.
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34 votes
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.An error occurred while saving the comment Here, this shows the issue: https://www.screencast.com/t/obTuCWhj
An error occurred while saving the comment This video shows the problem:
https://www.screencast.com/t/obTuCWhjOther notes:
1- artboard names from other peoples file do not open
2- artboard names in all of my own files are gone (unless I uninstall illustrator and go back to old version)
3- tried to uninstall illustrator, reboot, delete the Adobe cache folder, install illustrator freshproblem persists.
NOTE: that the name disappear after saving, closing and then re-opening the file.An error occurred while saving the comment Yes, same problem, also... In the new version of Illustrator - CC 22.1 the ARTBOARD NAMES do not save at all. To reproduce open a new illustrator document, set up 10 artboards, NAME THEM, save the document, close it, re-open the document, the names are GONE. Also, when opening illustrator files that PREVIOUSLY had artboard names, all names are gone. They have been replaced with generic artboard names. To fix the issue switch back to a previous version of illustrator, ie: 20 or below, and the artboard names are back and they stay.
An error occurred while saving the comment In the new version of Illustrator - CC 22.1 the ARTBOARD NAMES do not save anymore. To reproduce open a new illustrator document, set up 10 artboards, NAME THEM, save the document, close it, re-open the document, the names are GONE. Also, when opening illustrator files that PREVIOUSLY had artboard names, all names are gone. They have been replaced with generic artboard names. To fix the issue switch back to a previous version of illustrator, ie: 20 or below, and the artboard names are back and they stay.
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10 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.An error occurred while saving the comment Yes, this is a serious problem, ALSO the artboard names do NOT SAVE ANYMORE. Open any AI file, make several artboards, save the file, close it, reopen it , change the names. The next time you open the file all the artboard custom names are GONE. This is horrible when you have 20-50 artboards in a single file that were all perfectly named and now have suddenly been replaced with "artboard 13" "artboard 49"
I have a similar problem
Example:
https://youtu.be/irc6URkO3fM
Note - by deleting the decimals from the X/Y coordinates I have been able to resolve the problem, but we should not have to "delete" the decimal places of X/Y coordinates if we have set an exact size
Report
https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44989069-ai-26-1-artboards-do-not-export-and-proper-size