Can you please share the sample file as displayed in the video? This will help us to isolate the problem further.
Thanks & Regards,
Here, this shows the issue: https://www.screencast.com/t/obTuCWhj
This video shows the problem:
1- artboard names from other peoples file do not open
2- artboard names in all of my own files are gone (unless I uninstall illustrator and go back to old version)
3- tried to uninstall illustrator, reboot, delete the Adobe cache folder, install illustrator fresh
NOTE: that the name disappear after saving, closing and then re-opening the file.Christian Zagarskas shared this idea ·
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.
Yes, this is a serious problem, ALSO the artboard names do NOT SAVE ANYMORE. Open any AI file, make several artboards, save the file, close it, reopen it , change the names. The next time you open the file all the artboard custom names are GONE. This is horrible when you have 20-50 artboards in a single file that were all perfectly named and now have suddenly been replaced with "artboard 13" "artboard 49"
7 votesRequest to Contact Support · AdminAnish Kumar (Sr. Lead Quality Engineer, Adobe Illustrator) responded
I am closing the ticket due to lack of response.
Please get in touch with us at email@example.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Yes, same problem, also... In the new version of Illustrator - CC 22.1 the ARTBOARD NAMES do not save at all. To reproduce open a new illustrator document, set up 10 artboards, NAME THEM, save the document, close it, re-open the document, the names are GONE. Also, when opening illustrator files that PREVIOUSLY had artboard names, all names are gone. They have been replaced with generic artboard names. To fix the issue switch back to a previous version of illustrator, ie: 20 or below, and the artboard names are back and they stay.