Rotation Handle Tolerance overrides scale and selection functionality while using Wacom.
Hiya. I have an issue with the Selection tool and the rotation handle functionality overriding both scale and shift+selection of other objects while using a Wacom.
Essentially, the rotation functionality tolerance seems to be 2-3 times higher than when using a mouse, which means that I have to zoom in far in order to either scale or select a nearby object.
This behaviour has been in every version of Illustrator since the original Illustrator CC - which behaved flawlessly.
I've also had it occur on 2 different computers with 2 different Wacom devices (Intuous 5 and Cintiq 13HD) and multiple versions of the Mac operating system (Yosemite through to Sierra).
You can see a video of the behaviour attached below.
- Version of Illustrator: CC2018 (but same occurs in 2017, 2015, 2014)
- Steps taken: Using the selection tool I attempt to shift+select a nearby object or scale the selected object.
- Expected Result: Shift-selecting the nearby object or scaling the selected object.
- Actual Result: The current object goes into rotate mode.
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
J. Patiño commented
It's been more than 2 years ago since my last comment looking for a solution about this bug. I just updated to the latest version available and I'm still having problems with selecting/rotating things. The feedback in this problem solving forum is a total disappointment.
25.4.1. Still broken.
I'm starting to get the feeling that this forum is where Adobe bug reports go to die a slow, quiet death. Is there another platform on which paying customers are more likely to be heard regarding critical issues like this? It seems too easy for Adobe to simply ignore us here.
Amanda, I agree with you- Carl's is different. I have issues with the selection tool, not the pen tool.
And yes, you should start a new post and link this one as well. If you start one, will you post in here so we can start following/voting for that one?
Amanda - I know it's not the same, but it's two problems that has to do with selecting objects. Two crititcal problems actually that should be top priority for Adobe, but the years go by and nothing happens.
I also can't believe how lazy the Adobe users are. There must be tens of thousands of users annoyed by these bugs and flaws but the posts on this site rarely get more than ten votes...
Carl - that post does not seem to be the same issue. That deals with bezier handles while using items like the pen tool, whereas those of us experiencing issues on here are discussing the rotation/scaling options under the Selection tool.
I'm wondering if a new thread needs to be made, though. This one is marked as completed in 2019, even though it clearly is not fixed, as people are still experiencing this issue now (in 2021).
Anybody annoyed by this, please vote for the related post below as well.
The selection tolerance for handles has been broken for years.
Please help us. I take so long to do something that shouldn’t need a long time because of this
It still doesn't work since last two updates, since 25.3.1. It's really bloody annoying.
Please get this fixed, Adobe. It's driving me crazy.
2021 still an issue, or has become one again. Illustrator 2021, Windows 10 Pro, Cintiq Pro 24 touch
Not fixed. 2021. Using a wacom. Can't drag a corner into a curve. I've grabbed that corner, everything tells me it's so, it's about to happen, it's really about to happen this time, a curve is about to happen in 2021 - but suddenly no, I'm rotating that box again. I'm rotating that box for days. My tears are rotating down my face. My laptop rotating as it goes out the window. My body rotating in a shallow grave.
I'm working in the cloud...completely up to date and I'm still having this problem. Really frustrating trying to work around this.
brian stokes commented
Hey Kayla. I'll speak on behalf of Adobe since they won't do or say anything.
You don't matter and they don't care. Obviously.
All we can hope for is that a competitor that actually gives a shi*t about their customers will step in and make a better product. I'm switching over to other programs and apps where I can. There are so many issues with Adobe products now and their customers have become an afterthought. It seems like all they really care about is their shareholders and lining their pockets. Good luck to you
I cannot believe it is 2021 and this was posted in 2017 and this problem is STILL GOING ON. So many people have commented (this is my second time commenting) and nothing has been addressed. I am still dealing with this annoying shape tolerance. For me, I didn't start having this issue until an update in 2020. So there is something going on that is effecting this and whether or not it a setting issue, bug, etc. there needs to be a solution to fix it! We can't be the only ones that are having this problem, right???
This bug has categorically not been fixed. Creative Cloud, particularly Illustrator, has become a bit of a shambles.
Definitely NOT fixed. I'm not using a Wacom or anything fancy; still just a mouse/keys. It's difficult to explain how annoying this is (at least, not without getting flagged for bad language). Across product purchases and subscription, I've paid you well over $10,000 throughout my career, and will have to continue funding your monopoly. You got into the Fortune 50 on our backs. You could at least pretend you're grateful by fixing this.
Brian Stokes commented
120 comments on “fixed” bug. I don’t think it’s fixed. I think this program is fundamentally broken in so many ways...
I’m currently sitting here, literally fighting with Illustrator to get it to accomplish simple tasks that it used to perform flawlessly.
Also discovered that Indesign’s drawing tools work better than Illustrators in lots of ways. How is that possible? Can we enlist the Indesign team to help fix Illustrator, Adobe?
Beth Miner commented
Same. So irritating. Monthly subscription to CC is not cheap.... Adobe, please fix this bug!!
Having this issue, too, on a 4k monitor, and it's freaking. me. out.