Mark R
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22 votes5 comments · Illustrator (Desktop) Feature Requests » Document and Artboards · Flag idea as inappropriate… · Admin →Mark R
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5 votes1 comment · Illustrator (Desktop) Bugs » File Save, Import and Export · Flag idea as inappropriate… · Admin →Mark R
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314 votes
Hi,
Thanks for the information provided to the Illustrator team.
We are able to reproduce this issue at our end and the engineering team is currently isolating this issue further to get to the root cause.With Best Regards,
Illustrator TeamAn error occurred while saving the comment Mark R
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47 votes
There is a change in the way rendering is handled in Illustrator Beta build with Metal support. Request everyone who faces this issue to try this Metal build and share us if this issue is reproducible in this build.
This build is available in Illustrator Prerelease Download Section – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713
If you still get a crash during sleep/wake please follow the steps mentioned in https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html to collect the crash reports and share with us.
Please share the crash logs with us in a Zip file at ShareWithAI@adobe.com please mention the title of this issue as the subject of the mail.
An error occurred while saving the comment Mark R
commented
Still randomly crashing as of the latest Illustrator update from 16 days ago
Catalina 10.15.4
2019 16" MacBook Pro
2.3 core i9 / 32GB Ram / AMD Radeon Pro 5500M 8 GB.Mark R
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2 votes2 comments · Illustrator (Desktop) Bugs » File Save, Import and Export · Flag idea as inappropriate… · Admin →
An error occurred while saving the comment Mark R
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I'm having the same issue with different fonts, in this screenshots case it's not embedding Bohemian Typewriter from Dafont. And no, it's NOT an Acrobat issue, the font doesn't display correctly in Preview or any other software that isn't Illustrator on a computer with the font installed.
Mark R
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71 votes140 comments · Illustrator (Desktop) Bugs » File Save, Import and Export · Flag idea as inappropriate… · Admin →
Hi,
Thanks for reporting the issue .
We have fixed the bug which was orignally reported but it seems some users are still facing the issue.We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:
1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .
2)Please try the below mentioned workaround and let us know if that helps:
If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
1. Navigate to user presets folder
Win: appdata\Adobe\Adobe PDF\Settings
Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
3. Launch Illustrator and check if you can save the documentIf you use custom…
An error occurred while saving the comment Mark R
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Same issue here, weirdly it only happened after opening certain files, some of those files happen to be necessary for work. Mac OS Catalina 10.15.4, going back to 2019 is the only solution that works for me.
Mark R
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3 votes3 comments · Illustrator (Desktop) Bugs » File Save, Import and Export · Flag idea as inappropriate… · Admin →
An error occurred while saving the comment Mark R
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This wasn't caught in the latest beta Illustrator CC 2019 update, so best bet, for now, is exporting PDFs without image resampling and do all your resampling in Photoshop. Luckily this bug isn't present in Indesign, that would be a nightmare. Hope some more people notice it, then it may actually get fixed. A couple other bugs regarding monochrome bitmaps were fixed in the latest beta, I recommend installing it if you work with bitmap line-art.
Mark R
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10 votes6 comments · Illustrator (Desktop) Feature Requests » Other... · Flag idea as inappropriate… · Admin →Mark R
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513 votesUnder Review · 102 comments · Illustrator (Desktop) Feature Requests » Colors and Swatches · Flag idea as inappropriate… · Admin →Mark R
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485 votesUnder Review · 113 comments · Illustrator (Desktop) Feature Requests » Performance · Flag idea as inappropriate… · Admin →Mark R
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8 votes9 comments · Illustrator (Desktop) Bugs » File Save, Import and Export · Flag idea as inappropriate… · Admin →
Hi,
Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1) Is this Issue still happening on your machine in the Latest version 23.0.3 ?
2) If yes,Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at
ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Mark R
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6 votes
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – IllustratorMark R
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Having issues with the spacebar hand tool shortcut. This is happening on macOS Catalina, 16" MacBook Pro. For anyone having the same issue, the quickest workaround so far is restarting the computer. Please post any quicker workarounds if they exist until this bug is fixed.