Mark R

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  1. 20 votes
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    26 comments  ·  Illustrator Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue. Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    1)Kindly confirm if you are still facing this issue with the latest version of Adobe Illustrator?

    2) If yes, could you kindly follow the steps mentioned in https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html to collect the crash reports and share with us.

    Kindly share the above with us in a Zip file at ShareWithAI@adobe.com . Please mention the title of this issue as the subject of the mail.

    Regards
    Ankit Goyal

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    Mark R commented  · 

    Still randomly crashing as of the latest Illustrator update from 16 days ago
    Catalina 10.15.4
    2019 16" MacBook Pro
    2.3 core i9 / 32GB Ram / AMD Radeon Pro 5500M 8 GB.

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  2. 2 votes
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    Mark R commented  · 

    I'm having the same issue with different fonts, in this screenshots case it's not embedding Bohemian Typewriter from Dafont. And no, it's NOT an Acrobat issue, the font doesn't display correctly in Preview or any other software that isn't Illustrator on a computer with the font installed.

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  3. 65 votes
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    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

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    Mark R commented  · 

    Same issue here, weirdly it only happened after opening certain files, some of those files happen to be necessary for work. Mac OS Catalina 10.15.4, going back to 2019 is the only solution that works for me.

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  4. 3 votes
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    Mark R commented  · 

    This wasn't caught in the latest beta Illustrator CC 2019 update, so best bet, for now, is exporting PDFs without image resampling and do all your resampling in Photoshop. Luckily this bug isn't present in Indesign, that would be a nightmare. Hope some more people notice it, then it may actually get fixed. A couple other bugs regarding monochrome bitmaps were fixed in the latest beta, I recommend installing it if you work with bitmap line-art.

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  5. 10 votes
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    6 comments  ·  Illustrator Feature Requests » Other...  ·  Flag idea as inappropriate…  ·  Admin →
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  6. 241 votes
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  7. 446 votes
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  8. 442 votes
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    Under Review  ·  94 comments  ·  Illustrator Feature Requests » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Mark R supported this idea  · 
  9. 6 votes
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    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Is this Issue still happening on your machine in the Latest version 23.0.3 ?
    2) If yes,Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at
    ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards

    Mark R supported this idea  · 
  10. 12 votes
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    1 comment  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Mark R supported this idea  · 
  11. 52 votes
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    44 comments  ·  Illustrator Bugs » Print  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Mark R commented  · 

    similar, probably related bug, happens if you try to crop a rotated 1 bit bitmap

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    Mark R commented  · 

    Please fix this asap! This problem has been going on for way too long.

  12. 6 votes
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    0 comments  ·  Illustrator Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →
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