623 results found

1. Unable to assign CMD+Z to Undo tool

   I am using Illustrator CC 2018 22.0.1 for Mac (High Sierra 10.13.2) and I am having trouble assigning CMD + Z to my "Undo" tool. After my last update, I had lost nearly all of the default keyboard shortcuts (I had never customized them before so I assume they were the defaults) like cmd + s = save, cmd + c = copy, cmd + v = paste, etc. which was really frustrating to always have to go to the menu bars to do small actions. However, I have since gone in manually and reinstated the old shortcuts, but for some reason it will not allow me to apply a shortcut with a "z" to "undo" or any other tool. I can apply another letter to the undo tool, but not "z". For the sake of continuity across all programs and habit of cmd+z for undo on nearly every program ever, I'd like to keep it as a z.

   Oddly enough, this only happened to Illustrator. My other Adobe CC products are fine.

   I am using Illustrator CC 2018 22.0.1 for Mac (High Sierra 10.13.2) and I am having trouble assigning CMD + Z to my "Undo" tool. After my last update, I had lost nearly all of the default keyboard shortcuts (I had never customized them before so I assume they were the defaults) like cmd + s = save, cmd + c = copy, cmd + v = paste, etc. which was really frustrating to always have to go to the menu bars to do small actions. However, I have since gone in manually and reinstated the old shortcuts, but for… more

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. Several Illustrator 22.0.1 Issues with High Sierra Update

   The issues keep surfacing after the OS High Sierra update making my job increasingly difficult and frustrating. Issues ranging from bounding boxes not working to the inability to modify/click on text. Also, I find that I sometimes after some design and then saving the project, the layout switches back on all the changes that I made, after saving is complete. I'll close the file, reopen, and the changes appear as they should have. Crashing is also an issue, seems "minor" compared to these other problems. Oh, and most times when I save, I get the message that this file has been modified outside of Illustrator. I am the only person with access to the file, not on any network of any sort.

   Gosh, I hope you can adjust for these issues Adobe! Perhaps it was my bad to update the OS. Sorry to give such a laundry list, but this is affecting my work :(

   The issues keep surfacing after the OS High Sierra update making my job increasingly difficult and frustrating. Issues ranging from bounding boxes not working to the inability to modify/click on text. Also, I find that I sometimes after some design and then saving the project, the layout switches back on all the changes that I made, after saving is complete. I'll close the file, reopen, and the changes appear as they should have. Crashing is also an issue, seems "minor" compared to these other problems. Oh, and most times when I save, I get the message that this file has… more

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. Crash in Illustrator CC 2018 while using Wacom

   After copy paste selected type tool, rotate tool and then again type tool with wacom. It resulted in crash on my mac.

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   3 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   Thanks
   Anish Kumar
   Illustrator QE

4. Object > Expand = Crash

   I have the most updated version of Illustrator CC - whenever I use the expand tool, illustrator crashes.

   I've reinstalled, restarted my computer - can't seem to figure it out.

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We are closing the ticket due to lack of response.
   If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   With Best Regards,
   Raghuveer Singh
   Illustrator Team

5. Vectors and Paintstrokes Destroyed by Opening in AI CC

   Files on Adobe Illustrator CS5 when opened in AI CC are totally distorted and altered. The live paint feature was eliminated from AI CC and so I assume this is why my lines are interpreted as choppy and broken even though they are coded as vectors is CS5. My paint strokes also have distortions and artifacts in them, making the piece unrecognizable from its former iteration and requiring hours of work in hopes of fixing it. The inability for simply being able to maintain old works from earlier versions of illustrator is a mind blowing oversight. AI CC is not even an improved piece of software and the fact that it destroys the ability to alter artwork you were working on previous to its installation is an absurdity the likes of which I have not seen in any other ongoing/updating software in the marketplace. My mind is blown.

   Files on Adobe Illustrator CS5 when opened in AI CC are totally distorted and altered. The live paint feature was eliminated from AI CC and so I assume this is why my lines are interpreted as choppy and broken even though they are coded as vectors is CS5. My paint strokes also have distortions and artifacts in them, making the piece unrecognizable from its former iteration and requiring hours of work in hopes of fixing it. The inability for simply being able to maintain old works from earlier versions of illustrator is a mind blowing oversight. AI CC is not… more

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. Windows Panels resize at applications restart

   Not sure if this is a Windows issue or a new AI 2018 issue. The problem I am having with all 2018 Adobe products is that when I enter back into AI after restart my Window Panel properties are all collapsed even though my saved work-space is saved with all of them always expanded. This causes me to go through every window panel and expand it. Not a huge deal but super annyoing and a time waste. This is happening consistently. I am running Win10- pro with the latest AI CC update.

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. It would also be helpful if you can share your workspace on sharewithai@adobe.com

   Thanks
   Anish Kumar
   Illustrator Team

7. New Illustrator 2018 UI is not correct-missing panels and won't set workplace

   This is what I get when opening the new Illustrator CC 2018. Wonky, slow to respond, no panels, workplace will not appear. THings lag and disappear randomly. Terrible!
   On WIN 10 Enterprise 64 byte Dell Desktop Nvidia Quatro K4000 video card. 4K monitor

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   Hi,

   Please try to delete your preferences. If it still doesn’t solve your problem, please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

8. most fonts not rendering

   I have to continually uninstall and reinstall 75% of my fonts! They show up in the panel, but do not render when selected. This is way beyond aggravating and is taking up hours of my time daily.
   These are fonts on my hard drive, not typekit or any other font service. using Windows 10 and Illustrator CC 2018 (happened intermittently with 2017, now it's everytime I open Illustrator or let it sit open for more than a few hours)

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   Closing the ticket since didn’t hear back from customer.

   Hi Jamie,
   If you are still facing this issue, Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here

9. Illustrator freezes all the time

   I am not able to use Illustrator at all. I have updated to the 2018 version. Every time I want to create new project or open existing one the program freezes. No matter if I have GPU Performance option on or off.

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   1 comment  ·  Launch  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

10. Illustrator 2018 quits when I save. "Save as" works, but not save. It also creates a temp pdf file.
    2 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

11. A large triangular glitch renders on canvas when selecting and moving objects

    Tried working on a new artboard to learn interface and immediately started getting this problem - this happens when I select an object and try to move it. Then I am unable to move anything properly. I have been unable to find any settings that may have caused this. I uninstalled and reinstalled and have received this same problem on different files and art boards.
    A triangular cut out that appears on the artboard and causes the objects to malfunction when manipulated.

    If I try to create something new, it disappears and then shows up again.

    Adobe Illustrator CC 22.0.1

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

12. Illustrator CC 2018 (Mac) Crashes Affects ALL CC Programs

    illustrator CC2018 crashes about every third or fourth time I "Save AS" an EPS. Freezes immediately AND freezes any open CC programs. Have to Force Quit all to restart each. This is getting old, fast.

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    5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

13. There is not enough memory available to process the appearance of an object

    1. Ai 22.0.1
    2. Launch AI, create a new document OR open an old one

    This error appears with ther first opened document only.

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    5 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

14. 2-finger track pad zooming glitch/delay on mac

    Using 2-finger zoom with macbook pro track pad there is a major delay in Illustrator CC 2018.

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    5 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Nitish Agarwal (Illustrator on Web/iPad Team) responded

    Hi,

    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . We have also noticed that your GPU is turned OFF. Please get in touch with a support personnel so that he/she can help you out with this.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

15. Delay of text cursor

    1. Illustrator 22.0.0 (64-bit).
    2. There is a delay in the text cursor showing up when it's moved with arrows or a text path is newly clicked, requiring one to wait for it before being able to continue working.
    3. The text cursor should be immediately visible.
    4. There is a delay instead of a couple seconds. (That's a long time when making many moves in a row.)
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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Raghuveer responded

    Hi,
    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html. Please give a reference to this post so that we can identify you.

16. Align Stroke isn't allowing me to place stroke on outside or inside of line on certain items.. Both options are greyed out.

    Since latest update, Align Stroke isn't allowing me to place stroke on outside or inside of the line on certain items. I'm noticing this on both text and vector objects with "holes".

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    0 comments  ·  Strokes  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

17. Embeded image in symbol

    I am using Adobe Illustrator CC 2018.

    I am using a symbol that has an embedded image in it. When I re-link the image and embed the new image it does not stay when the symbol is exited. The symbol will also not allow me to delete the embedded image.

    In previous versions of Illustrator once the image is embedded and the symbol exited, the image remains and is placed across all the symbols.

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    2 votes

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    2 comments  ·  Symbols  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Raghuveer responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer

18. Duplicate and align with Option and Shift doesn't function in Illustrator 2018

    I used to be able to duplicate an object by selecting it, push the Option button and drag the object. That still functions. BUT ... during dragging a duplicate I also pressed the Shift button to align the duplicate with the original. And that doesn't function anymore. When I now press the Shift button while dragging, the object aligns but doesn't duplicate. So pressing the Shift deactivates the option.

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

19. Illustrator 2018 not working

    Illustrator 2018 is not working. How can I downgrade to 2017?
    The whole artboard is flashing everytime I move the mouse. The rulers are flashing. Portions of the vectors are just disappearing. I have rebooted my computer twice. Illustrator 2018 is not working.

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Warm Regards,
    Mohit Agarwal | Lead Software Engineer – Illustrator

20. OPEN SLOW

    AI CC2017
    trying to launch
    I expect it to open in less than 1 min
    I am getting actual work-ready launch in 5-10 minutes.

    iMac 2013
    Yosemite

    2 votes

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    4 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator