649 results found

1. Some files (not all) print in a mirror image

   Random files will print in a mirror image. I have checked settings in my printer and it is not there. This started happening when I updated Illustrator 2 days ago

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

2. where are the solutions! Adobe products are **** after upgrading to El Capitan!
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

3. Illustrator crashes when adding an art board

   Illustrator crashes when adding an art board

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We are closing the ticket due to lack of response.
   If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   With Best Regards,
   Raghuveer Singh
   Illustrator Team

4. Freeze screen

   Sometimes the text boxes freeze and seem like I can't edit but actually are editable, is just I can't see exactly what I am doing.
   The other thing, and is a major issue, is that the outline mode is not visible, apparently, I can activate it but there nothing changes on my screen besides the option that shows that the mode is active.

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

5. Adobe Color CC "Adobe Servers not available" [Bug]

   Unfortunately I can't open the expore-rider of adobe color cc when signed in.
   Everything works perfectly, when I'm visiting the webpage https://color.adobe.com as a guest. But when I sign in, which is required to perform any actions, the above mentioned error occures.
   The "Create" and the "My Themes" riders work still perfectly when signed in.
   I've tried it under Edge/Chrome and Firefox. Besides Firefox none of the browsers has Addons installed. I'm running a Windows 10 Machine.

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Hi ,

   Please accept my sincere apology for the inconvenience.
   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

6. Mac Illustrator CC2018 cannot key in % of Cyan as the tint % of the Swatch

   When create a swatch e.g. 20C 80M 0Y 0K,

   I cannot key in 20 (%) as the tint of that swatch.

   Even use my magic mouse scroll one digit to one digit, next to 19 is 21.

   No digit 20.

   https://forums.adobe.com/message/10125085#

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   Request to Contact Support  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. Illustrator Crashes using wacom

   While using wacom Illustrator CC 2018 crashes on my mac randomly.

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We are closing the ticket due to lack of response.
   If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   With Best Regards,
   Raghuveer Singh
   Illustrator Team

8. Style Menu in Warp Options panel not opening.

   CC2018 in OSX.11

   When I click on OBJECT/ENVELOPE DISTORT/MAKE WITH WARP when an object is selected I cannot open the STYLE menu in the WARP OPTIONS box. I click on the menu and only ARC is available, menu does not open.

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

9. Colors Display As Black and Blue

   An AI file opens on all our computers except one, with 5 different colors, blue, green, and orange. The one exception opens the file but it renders as black and blue. In all the color settings areas it shows the correct colors but the rendering still doesn't render correctly no matter what you change.

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. Bug With Blend tool with check preview mode and text in CC 2018 on Mac and PC

    In Illustrator CC 2018, when you want to modify a shape gradient by passing it in step with check preview mode. The software crashes every time. I tested on PC and Mac with different windows and OS, and each time the software crashes.

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

11. Unable to move anything once placed within Adobe Illustrator

    I am using the latest version of Adobe Illustrator, i have restarted both my computer and my program numerous times and the issue persists. I am unable to move anything once placed on the Illustrator workspace. the only thing it allows me to do is to resize the objects but not move them.

    It is realy frustrating when you come across issues like this which just interrupt workflow preventing you from doing the simplest actions. I am sure there is a fix but i dont have the understanding to know how to fix the issue and the majority of forums ive read dont give a simple conclusive resolution to this issue.

    Many thanks

    I am using the latest version of Adobe Illustrator, i have restarted both my computer and my program numerous times and the issue persists. I am unable to move anything once placed on the Illustrator workspace. the only thing it allows me to do is to resize the objects but not move them.

    It is realy frustrating when you come across issues like this which just interrupt workflow preventing you from doing the simplest actions. I am sure there is a fix but i dont have the understanding to know how to fix the issue and the majority of forums… more

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

12. Anchor Point Tool can create shape so huge, not enough memory to Undo

    I was using the Anchor Point Tool to add handles to an anchor point (using mouse pointer to click and drag handles into existence), and suddenly, the shape stroke line shot off the artboard into virtual oblivion (apparently a gigantic loop causing a massively huge shape). When I tried to Undo (Ctrl-Z) a message box popped up saying "The operation cannot complete because there isn't enough memory (RAM) available."

    I f'ing lost several hours of work because I had to close Illustrator and not save ('cuz I was afraid it would reload into the same condition, thus destroying many [MANY] more hours of work!!!!!)

    Please add a way to back out of this horrible condition. I have no way of preventing this from happening! And, I can't think of a way to work around this problem. And, when I'm working, I go into an "artist mode" where I forget to periodically save my work. THIS IS REALLY FRUSTRATING!!!

    I was using the Anchor Point Tool to add handles to an anchor point (using mouse pointer to click and drag handles into existence), and suddenly, the shape stroke line shot off the artboard into virtual oblivion (apparently a gigantic loop causing a massively huge shape). When I tried to Undo (Ctrl-Z) a message box popped up saying "The operation cannot complete because there isn't enough memory (RAM) available."

    I f'ing lost several hours of work because I had to close Illustrator and not save ('cuz I was afraid it would reload into the same condition, thus destroying many [MANY]… more

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

13. Illustrator CC 18 freezing on macOS High Sierra

    Ever since upgrading to 2018 Illustrator, it frequently freezes my entire screen after performing simple actions such as moving or rotating objects. Have had to hard-reboot my MacBook Pro 2016 (Touch Bar version) several times which is obviously not good for the system. This is not an issue with any of the other Adobe CC apps I have installed, Photoshop/InDesign/Premiere Pro etc. all work perfectly fine. Please resolve this ASAP - I rely on Illustrator for my work.

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    9 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

14. Illustrator crashes when using the appearance panel or styles and effects.

    Illustrator CC 2018 crashes with the blue screen of death especially when I am working on the appearance panel or effects drop down menu. Illustrator simply freezes, promoting that is not responding and in 5-10 seconds the system crashes. Please help! Need to meet deadlines.

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    I am closing the ticket due to lack of response.
    If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

15. Pixel Preview stuck the Program

    I have Illustrator cc 2018.
    When I press Pixel Preview -
    1. It does not show a pixel preview - it keeps show the vector preview.
    2. It jams the software. You can't do any action, unless close the software. And than if you press pixel preview again - it will happen again.

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response. I hope your issues is resolved.
    If not, Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

16. DrawArt Suite issue on OS 10.13 and CC 2018

    I'm using the AIDrawArtSuite to render objects in my plug-in.

    This function works fine on windows and os x for CC, CC 2014, CC 2015, CC 2017 and CC 2018 except for macOS 10.13

    On my macbook pro 2014 with a nvidia card and OS 10.13.2, the result is not correct.
    If I'm disabling the GPU performance, the result is now correct.

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Hi,
    Since the issue was logged as Annonymous we cannot engage with you here.
    Please get in touch with us at sharewithai@adobe.com so that we can engage on the issue. We would also like to invite you on to our prerelease program, this is an open program and all Plugin developers get early SDK to be prepared in time for all the releases. Link to join pre-release: https://adobe.ly/1o2SDsg

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

17. Realign Canvas function blurs artwork

    When using the function to realign/sort canvases — including the embedded artwork — the artwork is placed on subpixels, although it was pixel perfect before. This bug appears in the pixel-preview mode, no matter when on CPU or GPU mode.

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

18. Vectors and Paintstrokes Destroyed by Opening in AI CC

    Files on Adobe Illustrator CS5 when opened in AI CC are totally distorted and altered. The live paint feature was eliminated from AI CC and so I assume this is why my lines are interpreted as choppy and broken even though they are coded as vectors is CS5. My paint strokes also have distortions and artifacts in them, making the piece unrecognizable from its former iteration and requiring hours of work in hopes of fixing it. The inability for simply being able to maintain old works from earlier versions of illustrator is a mind blowing oversight. AI CC is not even an improved piece of software and the fact that it destroys the ability to alter artwork you were working on previous to its installation is an absurdity the likes of which I have not seen in any other ongoing/updating software in the marketplace. My mind is blown.

    Files on Adobe Illustrator CS5 when opened in AI CC are totally distorted and altered. The live paint feature was eliminated from AI CC and so I assume this is why my lines are interpreted as choppy and broken even though they are coded as vectors is CS5. My paint strokes also have distortions and artifacts in them, making the piece unrecognizable from its former iteration and requiring hours of work in hopes of fixing it. The inability for simply being able to maintain old works from earlier versions of illustrator is a mind blowing oversight. AI CC is not… more

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    Request to Contact Support  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

19. separator preview

    everytime I open CC2018 I get a dialog box where I need to disable the "separator preview" plug-in

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

20. Expanding strokes lose ability to scale equally

    After expanding a stroke, when I shift + transform and scale, it does not scale equally on all sides.

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    0 comments  ·  Snapping  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh