510 results found

1. Welcome screen doesn't resize to scaled display on Mac

   Welcome screen shows up bigger than available screen space when the Mac's display is set to scaled. This leaves out important buttons and info. Welcome screen and document windows should resize to fit screen when opened. Already open documents should at least align to the top right corner if the display scale is changed while Illustrator has open documents. This allows access to the semaphore buttons on the window bar.

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   Need More Info  ·  1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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2. Objects become transparent or disappear when I change colors

   I am having a ton glitches with Illustrator since going to 2019 CC. When I change the colors of simple shapes they turn transparent and disappear. Zooming and out sometimes makes them reappear but more often than not I have to quit Illustrator completely and reopen. Even then it typically does it again shortly after.

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   Need More Info  ·  1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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3. Objects behind clipping mask cannot move outside of drawing area

   What is the point in a clipping mask if the objects behind it cannot fall off the drawing area? May as well use Microsoft Paint to be honest

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   Need More Info  ·  1 comment  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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4. Illustrator issues, SVG only?

   When using CC (updated to v. 23), illustrations appear distorted when rendered with stylesheet. During troubleshooting, I open a colleague's SVG illustration in CS6 as well as CC v.23 and compare. See attachments. CC distorts both content size and artboard size. We never had this issue with CS.

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   Need More Info  ·  2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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5. Crash after trying to add a new anchor on text’s path

   Fix this bug

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   Need More Info  ·  2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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6. JPG Import bug CC 2019

   macOS 10.13.6
   Ai 23.0

   Try to open or place a .jpg or .jpeg file
   -> Error-Message "File could not be read because there was an error"

   Does work with other images. I attached the original image.

   (After running the image through imageOptim the import works)

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi Jan,

   Thanks for logging the issue.

   Is it possible to share the source JPEG file with the AI team at:
   sharewithaiATTHERATEadobeDOTcom

   If possible please also do share the steps that how you created the JPEG file.

   With Best Regards,
   Illustrator Team

7. Currently selected artboard not automatically highlighted as per normal

   Running Mac 10.13.6 and AI 22.1

   In all previous versions of Illustrator the artboard you are currently on remains highlighted so you know which on you are on.

   In this version, the artboard is only highlighted while working in it. If I click into a menu item (say 'Object') then the highlighted artboard disappears and I no longer know which one I am on. Clicking on the blank artboard, which usually highlights that clicked on artboard, doesn't work. The only work around is to click onto another artboard and then back to the first. I've had this issue maybe 6 times in the last few days but I don't know how to always reproduce it.

   Running Mac 10.13.6 and AI 22.1

   In all previous versions of Illustrator the artboard you are currently on remains highlighted so you know which on you are on.

   In this version, the artboard is only highlighted while working in it. If I click into a menu item (say 'Object') then the highlighted artboard disappears and I no longer know which one I am on. Clicking on the blank artboard, which usually highlights that clicked on artboard, doesn't work. The only work around is to click onto another artboard and then back to the first. I've had this issue maybe 6… more

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   3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Please confirm if this bug does not longer happens in the latest versions of Illustrator.

8. 3d extrude and bevel problem

   Illustrator crashes when attempting 3d extrude and bevel or it does not do extrude and bevel at all.

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please follow the steps listed in the below link and share the crash dump and system information

   https://helpx.adobe.com/illustrator/kb/crash-next-steps.html

   -Rama
   Illustrator Team

9. Targeting and moving selections between layers

   I just upgraded to Illustrator CC 2018 (22.1). The layers interface has more bugs than a bait store. For one thing, I can no longer move targeted selections between layers, and the "release to layers" (build or sequence) doesn't expand named layers properly.

   I'm a high-end packaging production designer. I have to work with vector art and therefore multiple layers are absolutely critical to mitigate file complexity. This is a serious problem as now I refuse to release mechanicals that would be untenable for vendors.

   I'll need to revert back to Illustrator CC 2017, and can only hope and pray that Version 22.1 hasn't already screwed up my files irreparably.

   I just upgraded to Illustrator CC 2018 (22.1). The layers interface has more bugs than a bait store. For one thing, I can no longer move targeted selections between layers, and the "release to layers" (build or sequence) doesn't expand named layers properly.

   I'm a high-end packaging production designer. I have to work with vector art and therefore multiple layers are absolutely critical to mitigate file complexity. This is a serious problem as now I refuse to release mechanicals that would be untenable for vendors.

   I'll need to revert back to Illustrator CC 2017, and can only hope and pray… more

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   If this still happens to you in the latest build, please share more details on the behavior, record a video, attach a test file.

10. "Export as" not working as expected

    When I use File > Export > Xxport as ...e.g. png, using the "Use artboards" function the "Save As" dialog isn't working properly...

    Firstly, it doesn't save the name I typed exactly... "Version 1.2.png" it somehow uses parts of already existing file names like "Version 1.2_Text.png" which is really weird...

    Secondly, if I use parts of the name of a file that already exists like "Text_Version 1.2.png" in the saving process and Text.png already exists it asks me if I want to overwrite that file...

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    If you still have the problem, please share a test file and a strict chain of steps to reproduce the problem, ideally with a video attached the team can follow. Please mention the exact names for the files already existing in the target folder also, if it matters.

11. adobe illustrator link images broken between mac and windows client

    adobe illustrator link images broken between mac and windows client (if link images not on the same path as illustrator file)

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    0 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Please tell more about this: what files are linked, where are they located, what is the file structure of the project in general, full specs of both OSs involved.

12. Stylize shows only one effect

    Why can't I access all of the effect options? Only "Glowing Edges" is in the drop down.

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    Need More Info  ·  1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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13. Artifacts that shouldn't be there

    I've noticed that sometimes there will remain some random artefacts of after deleting anchors that are ordered in lines or curves around each other.
    It will remain there, can't be selected, and even if the rest of the original form is removed, it still remain.
    It is not shown after rendering the image though.
    It occurs sometimes, and could be disturbing.

    Latest in CC 2018-01

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    If this problem is still an issue, it’d be necessary to provide a test file, full OS and hardware specs, including GPU and the driver, so that the team can try to reproduce it.

14. Layer Panel is blank & not representing any layer panel icons or titles

    Layer Panel went blank randomly in a multi-layered project. Cannot view titles or any icons. Sometimes running the mouse over layer panel reveals the information that the mouse points at, however, only to disappear (title info, icons etc) if you click on layer.

    Latest version of Illustrator CC 2018. Have rebooted system twice, one shutdown for several hours, one restart. Also researching online to find similar issues. Seems to be relatively new issue.

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    5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Sorry to hear that you are facing this issue. Can you please check layer options dialog?
    From panel flyout open Layer Options and see if the thumnails for “Layers” “Groups” and “Objects” are selected and “Top Layer Only” is Not selected.

    Also “Show Layers Only” check box should be deselected.

    let me know if this solves your problem or not?

    Thanks
    Anish Kumar
    Illustrator Team

15. Font name not suggested when typing in

    When I want to change a typeface to another and I start typing in the name, instead of loading a list of installed fonts related to the characters being typed, nothing happens. No suggestions loaded at all.

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi Love,

    sorry to hear that you are facing this issue. Can you please click on the little rectangle in the font name (below search button) and see the option selected?

    If it is “Search First Work Only”, change it to “Search Entire Font Name” and it will solve the issue.

    Thanks
    Anish Kumar
    Illustrator Team

16. Show Tints/Shades menu issue

    Show Tints/Shades menu in color guide does not allow to select a color on a first click, most of times you have to click several times to select the color, and on my Cintiq 13 Companion it is almost impossible to do it with the stilus.

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    Need More Info  ·  4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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17. Borders_Dashed Treatment Changes Spot Color to Process

    I draw a box, stroke it with a spot color, apply a "borders_dashed" treatment. The Spot color becomes process. Please fix.

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    Need More Info  ·  1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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18. Panning at high zoom levels appears blurry

    The issue that previously occurred and was resolved has reappeared in the latest version. I have attached the previous link and details. I kindly request a prompt resolution.

    https://community.adobe.com/questions-652/document-work-area-appears-blurry-repost-814442

    ---

    If you drag to work with the preview enlarged, the work area preview will look blurry.
    The more you zoom in, the more severe the symptoms are.
    There wasn't until the last version of 2023, but it came up at some point.
    Due to the nature of the work, there are many cases where the work is small, so it is enlarged and modified.

    It's quite disruptive to the workflow. Please fix it quickly Adobe…

    Below are the things I've done before.
    Attached is the video as well.

    <Things I've tried>
    - Upgrade computer RAM, cpu, graphics card
    - Check on 3 computers
    - Initialization
    - Initialize configuration settings
    - rename and reset folders in %appdata%
    - Check after installing an earlier version of illustration
    - Check after installing the latest illustration version
    - Upgrade/downgrade graphics card drivers to the latest
    - Turn off gpu acceleration (not a fundamental solution)
    - Check Windows Update
    - Update/Remove and reinstall the Wacom driver
    - Check by file capacity (at least one letter appears in the blank document. No matter file size.)
    - Pixel Preview settings has always been unchecked
    - The file path is local, not server.

    People who have experienced the same symptoms,

    why don't you form a league with me? ¯_(ツ)_/¯

    Don't say turn off gpu perfomence ☹☹☹
    I upgraded my graphics card to the latest to take advantage of gpu.

    A Korean representative has confirmed that the illustration is defective.

    https://community.adobe.com/t5/illustrator-discussions/%ED%94%84%EB%A6%AC%EB%B7%B0-%EB%B8%94%EB%9F%AC-%ED%98%84%EC%83%81/m-p/15090468?profile.language=ko

    don't encourage me to chat. They don't know the answer either. Just fix it quickly.

    ---

    Sentences with a translator, not as smooth as locals.
    I ask for your understanding if you felt bad.

    The issue that previously occurred and was resolved has reappeared in the latest version. I have attached the previous link and details. I kindly request a prompt resolution.

    https://community.adobe.com/questions-652/document-work-area-appears-blurry-repost-814442

    ---

    If you drag to work with the preview enlarged, the work area preview will look blurry.
    The more you zoom in, the more severe the symptoms are.
    There wasn't until the last version of 2023, but it came up at some point.
    Due to the nature of the work, there are many cases where the work is small, so it is enlarged and modified.

    It's quite disruptive to the workflow. Please… more

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    Need More Info  ·  2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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19. Transparency Lost in After Effects When Importing v30 AI Files

    Transparency Information Lost When Importing Illustrator v30 AI Files into After Effects 2026

    Environment:
    - Hardware: MacBook Pro 16-inch (November 2023), Apple M3 Pro, 36GB RAM
    - OS: macOS Sequoia 15.7.4
    - Illustrator version with issue: v30.2.1 (2026)
    - Illustrator version without issue: v28.7.10 (2024)
    - After Effects version: 2026

    When an .ai file saved in Illustrator 2026 (v30) is imported as footage into After Effects 2026, transparency information — including blend modes, opacity settings, and effects such as drop shadows — is lost or ignored. Affected layers render as fully opaque.

    Re-saving the identical artwork in Illustrator 2024 (v28.7.10) and importing that file into the same After Effects project resolves the issue completely.

    This suggests that a change in the .ai file format or internal data structure introduced in v30 is no longer being parsed correctly by After Effects' AI importer.

    Saving from v28.7.10 is a confirmed workaround, but this should not be necessary.

    Is there a known fix? Is this a confirmed bug?

    Thank you for the continued development of Adobe Illustrator. I am a professional graphic designer working in prepress and print production, and I greatly appreciate the dedication your team puts into this product. I would like to report what appears to be a compatibility regression introduced in Illustrator v30.

    — Reported by I'm John

    Transparency Information Lost When Importing Illustrator v30 AI Files into After Effects 2026

    Environment:
    - Hardware: MacBook Pro 16-inch (November 2023), Apple M3 Pro, 36GB RAM
    - OS: macOS Sequoia 15.7.4
    - Illustrator version with issue: v30.2.1 (2026)
    - Illustrator version without issue: v28.7.10 (2024)
    - After Effects version: 2026

    When an .ai file saved in Illustrator 2026 (v30) is imported as footage into After Effects 2026, transparency information — including blend modes, opacity settings, and effects such as drop shadows — is lost or ignored. Affected layers render as fully opaque.

    Re-saving the identical artwork in Illustrator 2024 (v28.7.10)… more

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    
    

    Thank you for reporting this issue. Could you please try reproducing the workflow on the latest version of Illustrator (v30.3) and let us know if the issue still persists?

    
    

    Thanks,

    Illustrator Team

20. Discover panel not working

    The discover panel and tutorials are not working,

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    Need More Info  ·  1 comment  ·  Learning and Help  ·  Delete…  ·  Admin →
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