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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Color picker scrolling

    Color picker scrolling bug.
    1. Verson 22.0.1
    2. Open color picker, select channel (S/H/B/R/G/B), scroll up/down using mouse wheel.
    3. The values should change by mouse wheel.
    4. The R/G/B channels are fine. In Hue, scrolling up is MUCH slower (insensitive) than scrolling down. In Saturation/brightness, most time I can't scroll up. Rarely I can do a 1% scrolling up. Scrolling down is fine.

    1 vote
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    1 comment  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  2. Cannot rename new or old folders in save dialogue

    Used to be able to create a folder inside the save dialogue with a specific name. Not anymore. And i cannot change a folders name either. I am running a PC.


    1. Version Illustrator CC latest build 22.0.1

    2. Save as -> Create folder->New folder

    3. Ability to name folders.

    4. Folder says New folder and stays like that.

    Really buggy behaviour

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  3. illustrator cc 2018 wrong in export psd after rasterized

    colors change in file export with pantone, my steps are as follows:
    1- I have created a file in illustrator CC 2018 with 8 spot colors or pantone.
    2- rasterize the file with the function "keep spot colors " flagged
    3- export the .psd image with the function in the connection tab
    4- the resulting file has changed colours and wrong result

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  4. Unecessary trapping bug

    Whenever I send that was made in CC2018 to our Rip there is trapping added to it. This has never happened for the many years I have been using illustrator. This art is butt up without any stroke and should not trap at all. I thought it was our rip software but I tried a different brand rip at another shop and the problem remains. The problem disappears when I disable overprint but I need to use that for base plates and die lines. I am on Illustrator CC 22.0.0

    1 vote
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    5 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →

    Trapping can happen if there are two objects with just fill color and if they overlap each other with overprint attribute set then the end result is trapping. The objects in the file you provided overlaps each other to the tune of 0.2 pt with the top object having overprint attribute set.

  5. 1 vote
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    1 comment  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Please follow the steps to dismiss the hint :
    1. Create a document with multiple artboards
    2. From tools, select artboard tool (shift +O)
    3. Click on Okay to dismiss the hint

    Now do do what ever you were doing and this hint would not come up.

    Thanks and Regards
    Nitish Agarwal
    Illustrator Team

  6. PDF opening

    Opening a multi page pdf created in CC 2018 from another user in my office, I am only able to open 1 page of the PDF at a time in the dialog box. We are having to save a AI fils as well as the PDF and the process is annoying

    1 vote
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    Declined  ·  2 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  7. [Bug] Area text with Auto-size and stroke applied

    1:
    Version: CC18 (22.0.0) 64bit Windows 7

    2:

    a) Draw out area text box using type tool and type a few words
    b) Double click to convert to auto-size (or set check mark in Area Type Options)
    c) Area type options > Offset - Inset spacing: any value other than 0 - note: this step is not required to recreate the bug I've included as the stroke below would look odd without it.
    d) Using Direct Selection Tool (white arrow) select an anchor point from the area type box
    e) Apply a stroke of any size
    f) Using the Selection…

    1 vote
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    Declined  ·  3 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote
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    Declined  ·  1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. Kimbo

    Illustrator CC2018 is Launching in Safe mode because of a plugin called Kimbo.aip Do not know how to reinstall and it looks like the plugin is only available for CC2017

    1 vote
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    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    Please contact plugin developer for an updated plugin. I checked their website they already have a CC 2018 compatible available for sale.

  10. save as OR save a copy using artboards does not save separate artboard files at all.

    Only export works as expected. But if you want to save each artboard as PDF it does not.

    1 vote
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    Declined  ·  0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote
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    1 comment  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  12. english text converts to chinese after using space bar

    When I type english text in a text box, it gets converted to chinese characters whenever I use the space bar.

    Illustrator 21.0.0

    Steps:
    1. Draw a text box
    2. type a word and press space bar
    3. attached screenshot is what I get after step 2.
    4. I expect a space to be added instead of having my text converted to another language.

    1 vote
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Raghuveer responded

    Hi,

    It seems to be the IME behavior, therefore we are closing this ticket as of now.

    Thanks.

  13. Artboard names no longer appear in preview after upgrading to Sierra.

    Artboard names no longer appear in preview after upgrading to Sierra.

    1 vote
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for writing it to us.
    It seems like you are using older version of illustrator. Please upgrade to the latest version of illustrator to get this problem resolved

    Thanks & Regards
    Nitish Agarwal

  14. Illustrator CS6 error-message

    Illustrator CS6 gives me a error-message every time I press a key or button on the mouse since I updated to Mac 10.12.6.
    Is there a free update available to solve the problem?

    1 vote
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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  15. Clear Recent Files Not Sticky


    1. Version: 21.1.0


    2. Steps:


    Illustrator>Preferences>File Handling & Clipboard>Change Number of Recent Files to Display from 20 to 0

    Close Illustrator
    Re-Open Illustrator (Recent Files Gone...What I want)

    Illustrator>Preferences>File Handling & Clipboard>Change Number of Recent Files to Display from 0 back to 20.

    Close Illustrator
    Re-Open Illustrator (Recent files all return)


    1. Expected Result: When I change back from 0 to 20, I expect all of my recent files to be gone.


    2. Actual Result: Recent Files return when I change the settings back from 0 to 20.


    1 vote
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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    The setting you are referring to only controls visibility – does not clear the list. Sure way of clearing the recent history is to clear Illustrator preferences.

  16. My mobile creations do not show up in illustrator

    When I open Adobe Illustrator (2017.1.0 Release / 21.1.0), I do not get the Mobile Creations option any longer.

    I am running Mac OS Sierra (10.12.6) on a 2014 MacBook Pro.

    This issue has been occurring for about the last six months or so.

    I can send a mobile creation from my iPad to Illustrator.

    1 vote
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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  18. Losing Days on the Free Trial

    I was opening Adobe Illustrator on a free trial. When I opened it, I lost a day of my free trial! I feel as I was cheated of an extra day to use Illustrator. I think to improve free trials, that you shouldn't lose any days when you do not use the program. I expected 7 days of my free trial but in the end only got to use 2 days! That is completely absurd! Even when I tried the free trial for Photoshop the same happened.

    This is unfortunate because I know that Illustrator is one of those top…

    1 vote
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    Declined  ·  0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. error that it was modified in another app


    1. Open file and make a few changes

    2. leave file open for a while

    3. Try and save file and get error that it was modified in another app

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    The issue is file sync services lock the file while syncing to their servers. At this point of time we do not support this workflow.

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