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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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167 results found

  1. artboard

    I am having issues with the alignment of the image on the artboard. It seems the rectangle I used to cover the artboard isn't lining up. I am not sure if this is a problem or I simply don't know how to fix it

    2 votes

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    2 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
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    The artwork has a small black dot on the right side, far away from the artboard. Watch closely at the right side of your 11×17.jpg image to notice it.
    And export options were probably without ‘Use artboards’ tick.

    P.S. Please always provide the file you have problems with!

  2. Copy text from illustrator and paste into word pastes as image and not editable text

    Illustrator CC 22.1.
    Mack book pro MacOS high Sierra Version10.13.6.
    Microsoft Word Version16.23 (190309)

    Copy text from illustrator (Command C) and paste it into Word (Command V) using shortcuts on keyboard the text does not come in to word as editable text but as a picture that I cannot edit.

    I copy text from illustrator and past it into Word for editing and then past it back into Illustrator when I am done with the word editing. I do this for technical drawings, sketchbooks and any other 2D design and presentation work.
    Since 2011 until 2018 I was able to…

    1 vote

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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
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    If you right click in word you should get a paste as text option.
    Can you please contact Microsoft support. Like most applications we do promise text in clipboard along with other formats like svg, metafile etc…
    It is for word to pick any of these clipboard formats and consume.

  3. Pathfinder Merge actually Dividing, leaving cut out objects behind

    This might be easier to read on the forums where the images are inline with the explanation, but I copy pasted everything here anyway. Here's the thread.

    https://forums.adobe.com/thread/2601397

    This has been a thorn in my side for so long I can no longer ignore it. I don't know when it happened but at some point Illustrator's Merge tool started dividing objects instead of merging them, and leaves behind cut up versions of objects that are behind the visible objects.

    MacBook Pro 15 2017
    macOS Mojave Version 10.14.2
    2.9 GHz Intel Core i7
    16GB memory
    using Illustrator CC 2019 version 23.0.2

    1 vote

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    2 comments  ·  Pathfinder and Compounds  ·  Flag idea as inappropriate…  ·  Admin →
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    The objects had the Overprint attribute checked in Attributes panel. With this option on Illustrator leaves fragments unmerged to match the assumed intention behind having Overprint one. This is a normal expected behaviour, but not a transparent one.

    If you have this problem, don’t hesitate to leave the comment to force the team to rethink the UX behind this.

  4. Tools move in tool bar, I need to reset tool bar back to default but then moves again with 2/3 mins of working. Please advise. Thanks.

    Tools move in tool bar, I need to reset tool bar back to default but then moves again with 2/3 mins of working. Please advise. Thanks.

    4 votes

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    Resolved (Comments Open)  ·  3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  5. New Swatch grayed out when Stroke Color is active

    Make New Swatch always available, not only when the Fill Color is active.

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Jan,

    Your New swatch option is disabled since the Stroke Color is set to None. New swatch functionality by default takes the current color.
    If you apply some color to Stroke, the option will get enabled, similarly if you change Fill to None, it will be disabled for Fill as well.

    Hope This helps.

  6. Anchor Points Malfunctioning

    I regret to report that, after updating to Adobe Illustrator CC 2019 and upgrading my OS Mojave, the anchor points have become rather fickle, especially with the Direct Selection tool. The shape will look the same once drawn with the Pen Tool, and the anchor points will still be there, but they are invisible. They can still be tampered with, but after releasing the mouse they will disappear. The same issue applies to the rectangular grid tool. Anchor points can be edited and seen with the curvature tool; that is about the only way to do so without the anchor…

    5 votes

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    Resolved (Comments Open)  ·  1 comment  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
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  7. Oversize UI Elements in Ai 2019

    I noticed that with the 2019 version of Illustrator (23.0), the entire UI of the software seems to be "supersized." It is as if every pixel is now rendered oversized. Not just in the drawing area, but all the tools, controls, panels, everything.

    I've attached a "full screen" screen shot of the 2019 (v. 23.0) welcome screen, and the (reinstalled) 2018 (v. 22.1) welcome screen. Both are maximized on the same physical screen, the display on my MacBook Pro. See how the buttons and other elements are larger in the 2019 version? Like it is somehow zoomed in.

    I do…

    2 votes

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    6 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  8. "Left-click the tool to view a list of all the tools in the tool group." Does not work.

    "Left-click the tool to view a list of all the tools in the tool group."

    Very simple, right? We've all been able to do it forever.

    Well, I don't want to be overly unpleasant about this, but, having finally upgraded from Adobe CS5 to Adobe CC, I find that this most basic of actions is unperformable on my computer. It worked in CS5.

    It's the newest version of Mojave, 10.14.3, and the newest version of Illustrator, on account of me having just installed it.

    1 vote

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  9. Pen tool rapidly changes to selection tool arrow glitch

    Pen tool rapidly changes to selection tool arrow when I move the cursor. OS 10.14.3 / Ai CC 23.0.2. On wacom tablet. The pen tool icon changes every micro-second to the selection tool icon and back again. Very hard to work this way. If I more my stylus even a tiny bit it happens. I have the pen tool selected in the toolbox.

    1 vote

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    1 comment  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
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  10. User Interface zoomed in

    The interface in my Adobe Illustrator 2019 is 'zoomed-in' and it's not the same size as other Adobe apps. I've attached a screen shot of Illustrator 2018 vs Illustrator 2019.

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  11. Direct selection tool not resizing selected artwork

    When I try to click on an anchor point and resize my artwork with the direct selection tool, it does not resize the artwork anymore. It just moves the artwork. Fortunately, I can still use the Free Transform Tool to resize objects and artwork. This is on Windows 10 in Illustrator CC 22.1.

    10 votes

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    8 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi All,

    Thanks for reporting this issue.
    We are getting response from users that they are able to resolve this issue via view→ show edges or show bounding box .

    In case you are still encountering this issue and unable to resolve via above provided workaround.
    Kindly provide us following information:

    1) Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file .
    2)Which version of Illustrator you are using.
    3) If you are using Adobe Illustrator 2020 , Could you kindly share your preferences folder with us in a zip file. You would be able to find the preferences folder in the below location:

    MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )

    Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings

    Kindly…

  12. Sellection tool won't let me resize shapes

    I installed the new version of illustrator and since that I can´t resize shapes, text boxes, basically everything...
    I've alredy tried to uninstall and reinstall and I can´t still resize shapes
    can anybody help?

    2 votes

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    Resolved (Comments Open)  ·  4 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
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  13. Certain line gets invisible with GPU preview on

    Certain line vanishes when GPU preview is turned on.
    Win 7x64 Nvidia Quadro K620.
    Attaching both animation and file.

    14 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →
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  14. Dialog boxes appearing on second display

    I run Illustrator CC on an iMac (5K, 27-inch, late 2015) running Mojave, with a secondary ViewSonic display for browser windows, etc. I do my design work on the iMac display. Sadly, all of my Adobe Illustrator dialog boxes (save, etc.) appear on that second display (this has been the case for the last few CC releases, and predates Mojave)—it got so annoying that I disconnected the second display for a while. No issues with the other Adobe apps I run (Photoshop and InDesign). Would love to see this resolved.

    1 vote

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    4 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
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  15. Preview in properties panel does not work for changing values via arrow keys

    When changing the line width in the properties panel via arrow keys, the preview is not updated!

    In appearance panel it works OK

    How can I get back this behavior?

    https://feek.d.pr/4rqMHZ.gif

    1 vote

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    Resolved (Comments Open)  ·  2 comments  ·  Properties Panel  ·  Flag idea as inappropriate…  ·  Admin →
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  16. Interacting with properties panel can make app require force close

    MacOS 10.14.1
    Illustrator 23.0.1

    Clicking on options in the 'Properties' palette, then clicking outside the resulting dialog can make the app become mostly unusable:

    • Menus are greyed out
    • any menu function can't be done, including save and quit
    1 vote

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi David,

    This happens, when you open some menu while a panel pop-up is still open. Since you had the fill popup open from properties panel, when you clicked on menu, so its grayed out.
    You need to close the popup first to open the menu.

  17. Blob tool won't change size

    When I use the blob tool it won't change size from 1 pt. No matter if I change the size. It is very frustrating to use so I can do college homework.

    This issue is on both my Acer laptop with my Huion tablet and on my Surface Pro 3. I reinstalled the app on my laptop and didn't fix the issue.

    1 vote

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    3 comments  ·  Brushes  ·  Flag idea as inappropriate…  ·  Admin →
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  18. Illustrator makes mouse curser go slow (not a lagging issue)

    Lets start by saying that Illustrator isn't lagging, It's just the mouse curser that goes slow when on the canvas.

    I use an extra monitor connected to my Macbook macOS Sierra pro 10.12.4 (16E195)

    I have noticed this a few times when using illustrator. It does not happen to any other program, Photoshop, sketch, Chrome etc.

    This might be worth investigating as it is slightly irritating

    Illustrator version 22.0.0

    Cheers

    21 votes

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    32 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
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  19. Constantly Crashes while opening file in newest AI v23.0.2

    Repeated Crashes while trying to open AI file
    Unistalled and Installed again
    Issue persists

    Operating System Windows 10 Home 64-bit Operating System, x64-based processor
    Processor Interl(R) Core(TM) i7-6500U CPU @ 2.50GHz 2.60 GHz
    Installed RAM 8.00 GB

    Illustrator version 23.0.2 (64-bit)
    SYSTEM INFO attached

    1 vote

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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
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  20. No de-selection of gradient Point / Appearance panel behaviour in AI23

    If I edited a gradient point once, the selected point stays selected forever. I is possible for me to select another gradient point, but not de-select the point.

    Why would this be necessary?
    Because, when I edit some stacked layers of gradients in the appearance panel (what I do very often), the editing of the gradient hides the complete appearance, showing only the highlighted color swatch of the gradient point in the appearance panel.
    The only way to get the whole appearance visible again in the panel, is to swith to another tool (i.e. selection tool). This is very time…

    1 vote

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    2 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Marek & Dllyana,

    Thanks for sharing this issue,Illustrator team really appreciate this.
    You can deselect the selected color stop via Escape key when you are in gradient tool. I hope this works for you as a workaround to deselect the selected color stop.

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