Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
75 results found
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Resolve Blinking Power Issues Netgear
When the users of Netgear face an issue where the power LED is blinking, then the steps which they would have to undertake are as mentioned below:
• The users can turn off the Netgear router, most often this would solve the issue which the users are facing.
• Try restoring the Netgear router to its original configuration. To get this done, the users would have to keep pressing the reset button which is located at the back side of the router.
• If the error remains, it is suggested that you connect the PC directly to the router’s LAN…1 vote -
CAN YOU PLEASE REVERT TO LEGACY SCALING OPTIONS!!! PLEASE
Illustrator 23.0.1 - Scale tool doesn't work the same as it's been for years!! Ugh!
Please revert to the legacy behavior of scaling shapes, images and text proportionately by using the scale tool + holding shift key and drag to enlarge or reduce size of shape proportionately. This way has been burned in my brain for many, many, many years. My fingers move faster than I can think, and now my logos turn out wonky unless I scale it the long way, by opening up the scale tool and typing in percentages!! No thanks.
ABOBE USER FOR OVER 20 YEARS.…
2 votesIt never changed in Illustrator
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Exporting SVG using different methods provides different results
When exporting as an svg using the native "Export, export for screens" Adobe exports the svg as an svg 1.0.
Which isn't as commonly supported as svg 1.1
However, if a user opens that same svg in illustrator and bypasses the export as, and just does cmd + s, it becomes an svg 1.1
It would be useful to always have the same format rather than different ones. Preferably always save as svg 1.1
1 voteHi Daniel,
Thanks a lot for reaching out to the Illustrator team. As a matter of fact, the newer SVG2 specification does no longer use versions anymore.
The main reason is that all modern SVG import tools/browsers ignored the version number and just open with what ever is in the SVG file.
Due to the implementation behaviour and the spec change and to reduce file size, all export scenarios do no longer export with a “version” attribute. That does NOT mean that SVG files get interpreted as version 1.0! The exported features matter not the version number.
We will update the Save as (CMD+S) route in the future to follow the pattern of SVG export.
Thanks,
Dirk -
Eyedropper tool not detecting gradient angle
Recreating the issue:
- Make a gradient color1 -> color2
- Turn gradient around with 180 degrees color2 <- color1
- Apply the gradient to a new object through eyedropper tool
- It will show the gradient without angle change (color1 -> color2)
Video showing this (could not upload mp4 files apparently):
https://i.gyazo.com/5561203bf5d4efc072e15493c0a8580a.mp4What it should've done:
Use the correct angle properties from the eyedropped gradient.1 voteAs suggested by Egor, extended properties are copied when complete appearance is copied. This option can be turned ON on the eydropper tool options
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Return feature constraint proportion while holding shift;
I often wish Adobe employes used Illustrator themselves. I'd like them to experience having their preferences reset to default with even minor upgrades, spending an hour adjusting the shortcut keys to work like a mac, and now that I've had a chance to vent a little, the latest offense:
The ability to proportionally scale objects by holding shift while dragging is ABSOLUTELY CRITICAL to my workflow mixing photos and raster art into an illustration to the point I'm using Sketch more and more while wondering how this bug got out and I hope a fix is on the way soon.
…
1 voteHi,
We have not made any changes to constraint proportion feature inside of Illustrator. Perhaps you mean Photoshop. Please use this link for feedback on PS: https://feedback.photoshop.com/photoshop_familyfor XD please use : https://adobexd.uservoice.com/
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Zoom in/out bug
When holding down the magnifying glass shortcut and moving the mouse left/right to do a smooth zoom, it no longer behaves as before the recent update. It lags and makes the graphics super blurry. What did you guys change??
https://www.dropbox.com/s/wkhbo5d3io4kq4b/illustrator-zoom-bug-1.mp4?dl=0
1 voteHi,
It is an intentional change to speed up zoom pan operation. Earlier we were rendering full fidelity at every frame – this was slowing down or wasting GPU power. So what happens after this change is we render full fidelity on mouse release.
The amount of blur depends on the amount of zoom. If you zoom too far the onscreen representation will be more blurry. I hope this answers.— Ashutosh
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new .eps clipart will not open in Illustrator 7.0
Mac os 8.6 (still us it as my main vector creation program to create airbrush masks on plotter) and Illustrator 7.0.
I bought this alleged vector (eps) file of an anchor from some clipart etsy shop and got the canned "garbled, etc" message when attempting to open in illustrator 7.0. this has happened before. Have tried to place and all other possibilities. If anyone can open and confirm this is a real vector file, then save it for a version of illustrator my 7.0 can read, I'd really appreciate it.
1 voteHi,
While we do not support Illustrator 7.0 on this microsite. I would advise you to post this on https://forums.adobe.com/community/illustrator
Someone might be able to help you. I could have helped you if you had attached the EPS file on this post.
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Google Drive File Stream is corrupting AI CC 2019 files
To reproduce the issue…
- Open an AI file on my Google Drive Stream.
- Save the file
- Try to reopen file. Error message appears. "The file logo.ai is in an unknown format and cannot be opened"
AI CC 2019, MacOS 10.14.2 (18C54)
1 voteWe do not currently support this workflow. Please refer to our article: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html
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can't open files with cloud & arrow symbol
I use MacOS High Sierra version 10.13.6, I've recently noticed that when I try to open up older files (couple of years old) I get a cloud with a downwards facing arrow. I am unable to open these files though I can preview them. any ideas how I can open them please, thanks
1 voteThe downward cloud icon that you are referring to is a state when the file is present on the cloud but not present on your hard drive. Please download the file to your computer to access it.
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Extension EAN13 Maker
EAN13 maker window is not working as it should.
- Window is with sliders even as resolution is 2560*1440.
- Font settings is reset every time AI is reopened
- EAN file overrides units preference and is ALWAYS in Points
Very annoying and severly limits the use of a tool which could become extremely important in our workflow.
3 votesPlease contact makes of the extension. Since the extension is not released by Adobe i request you to contact developers of EAN13
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1 vote
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Extremely slow "export for screens" and saving
I'm suffering a performance reduction in my workflow thanks to the latest update (23.0). I usually have at least five artboards per file project--sometimes up to 20. I used to export designs within 30 seconds and now it takes up to 5 minutes.
I haven't change anything in terms of hardware or workflow. My exports are slow no matter if the file goes to the server or to my hard drive. This is driving me crazy!
3 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Illustrator does not work with iCloud Drive enabled in Mojave OS X 10.14
Since upgrading to Mojave OS X 10.14, Illustrator does not work with iCloud Drive enabled. Will not open or save files.
1 voteIllustrator does not support network or removable drives as iCloud, scratch disks, or folders of file sync services such as Dropbox and Google Drive.
Pleas refer to ,pre information here: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html -
Ctrl+D
- My OS is win7 Professional service pack 1
- When i want to Duplicate a shape he short cut Ctrl+D won't apply, when they do work they undo which is not what i want.
- I was expecting the function to duplicate the shape, but it didn't.
- it either it undo or just won't do anything
1 voteCtrl + D in Illustrator does not duplicate. There is no such a command, unfortunately. Instead this hotkey does another useful operation by default, it repeats the last applied transformation again — like if you move something to the right, you can move it (or any other shape) again, with the same distance.
However, I agree that Duplicate command is something Ai might benefit from. Hitting Ctrl+C, Ctrl+F is still twice longer than one hotkey, and is nowhere instant, So please vote here for having it:
https://illustrator.uservoice.com/forums/333657/suggestions/44725447
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pathfinder panel missing
Hi,
I'm having an issue that I haven't been able to find an answer for after spending some time researching it.
I just downloaded Illustrator CC and I went into windows to turn on the pathfinder panel. It was an available option so I was able to turn it on, but no panel is displayed as per usual. Any idea how to fix this? I tried resetting my workspace preferences and restarting the program to no avail2 votesDeclined · AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) respondedGot email from the user saying it was hidden in the bottom. Declining the issue.
Thanks
Nitish -
AI 22.1 Open single page of multipage PDF now a 2-step process?
WHY, of WHY did you ***** this up? Formerly you could open a single page of a multipage PDF by simply clicking the arrows under the thumbnail. Once you found the page you want, you click open and there it is. Now, no matter what you do, the Pages Range is stuck on 1-1 (of xx). You now have to type in the number. PITA! Please fix this back to the old way.
8 votesWith the introduction of multipage PDF open it is not possible for us to tie the range field to the thumbnail previews. It is not possible for us to predict the user intent just based on previews he/she has seen. Here is one example user preview pages 1 to 3 and then decided to open pages 1-2.
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Illustrator Crashes when editing graphs
Illustrator CC 2018 v22.1 - I've created a number of different bar graphs. When I click on one to edit the graph "Type...", it crashes each and every time. What's going on? I can still edit and update the data without it crashing. I tried clearing/deleting my preferences but that didn't change anything.
1 voteUpdate from Tamiko:
Anyways I kind of remedied the situation myself by re-drawing the graph that was causing the crashing from scratch. It seems to have stopped the crashing from happening and I’m now able to edit they graph type without problem.
Thanks for the update Tamiko.
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Mysterious Points moving
I have the latest version of Adobe Illustrator. I've lately been creating a character and I was putting the layer on hidden and a thing appeared. It was like I used the direct selection tool and dragged a point across my screen. It happens about every 6-7 times I hit the button and it also happens on a different layer on a different part of the body.
1 voteSince this is not a generic issue that we can reproduce at our end, I am closing the ticket.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels if you encounter any issues. -
Artboards disappear and is replaced by guides for artboard when reopening an existing document
Using Illustrator Version 22.0.1 on PC. Also happens on my Imac at work as well.
This happens from time to time but does get somewhat annoying when it does.
When I open an existing document, the artboards are all gone except for one artboard and what is left instead are guides for where those artboards are meant to be, and a new layer has been created in the layers panel with the name 'Guide For Artboards'.
There isn't anything out of the ordinary I do when saving a file so I have no idea why it likes to do this…
2 votesDeclined · AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) respondedHi,
You need save files in Illustrator CS4 or higher version to preserve the artboards. If any file file is saved below that version all the artboards are converted into guides.
Thanks
Nitish -
No Properties panel available
I have the 22.0.1 version of Illustrator and I haven't been able to find the Properties panel anywhere. My OS is Win 7.
I got Illustrator just last week and there are no updates available for my installed version.I've looked for the panel in every workspace and checked the dropdown menu under "Window". There is no panel listed.
I've reviewed all of the Preferences settings and cannot see anything connected to the workspace options.Please help, I really would like this panel.
10 votesProperties panel is not supported in Win 7, please upgrade to Windows 10 use the Properties panel.
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