Uninstalling Duet Display fixes Premiere and Illustrator crash on file open and file create
I spent an hour trying to get Adobe Illustrator and Adobe Premiere to simply open a file or create a new file. They would both crash immediately with the dialogue box that sends a crash report.
I uninstalled without saving settings and reinstalled both. I also ran the Adobe CC Cleaner tool These made no difference.
Finally, on a hunch I uninstalled Duet Display, a program that allows you to use an iOS device as a second monitor. This fixed the issue.
Jonathan Hale
shared this idea
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Sarah
commented
In Illustrator, I went to edit > preferences > performance and unchecked "GPU Performance" and now am able to use my PC & Illustrator via Duet Display.
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Z
commented
Same issue - microsoft surface pro 5. Uninstall fixed adobe crashing on illustrator and photoshop startup. Shame as I loved using duet as a second monitor previously
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GoodGuy
commented
Same on HP Spectre laptop with NVIDIA card along with internal Intel graphics. All CC apps crashed, but after uninstalling Duet Display, all worked fine (even though I wasn't using the iPad as a second monitor). Another Lenovo laptop seems to work fine though.
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Yohai
commented
any solution yet?
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Garrett La Valley commented
Yes, I have just discovered this but it isn't true on all my machines. It's only a problem only on my new laptop while my other systems have no issues running Adobe programs with Duet Display. I will list system specs so maybe someone can say if they have similar hardware or drivers that are causing this conflict.
XPS 15, Intel i7-8750H 2.2ghz, UHD 630 Integrated Graphics, Nvidia GTX1050ti with Max-Q Design, 16gb ram
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Mihi007-
commented
same here :/ does anyone found a solution yet?
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Daisy
commented
I had the same problem, but does anyone know how to get adobe cd to work WITH duet display?
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Anonymous
commented
same problem on duet with photoshop, any fix?
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Yes man
commented
Same. Wanted to use duet as 2nd display on win10 and premiere. Crash when hitting play button or graphic preview. Tried to switch from gpu to software-only playback - but crashed as well.. After uninstalling duet, premiere worked perfect.