Uninstalling Duet Display fixes Premiere and Illustrator crash on file open and file create
I spent an hour trying to get Adobe Illustrator and Adobe Premiere to simply open a file or create a new file. They would both crash immediately with the dialogue box that sends a crash report.
I uninstalled without saving settings and reinstalled both. I also ran the Adobe CC Cleaner tool These made no difference.
Finally, on a hunch I uninstalled Duet Display, a program that allows you to use an iOS device as a second monitor. This fixed the issue.
In Illustrator, I went to edit > preferences > performance and unchecked "GPU Performance" and now am able to use my PC & Illustrator via Duet Display.
Same issue - microsoft surface pro 5. Uninstall fixed adobe crashing on illustrator and photoshop startup. Shame as I loved using duet as a second monitor previously
Same on HP Spectre laptop with NVIDIA card along with internal Intel graphics. All CC apps crashed, but after uninstalling Duet Display, all worked fine (even though I wasn't using the iPad as a second monitor). Another Lenovo laptop seems to work fine though.
any solution yet?
Garrett La Valley commented
Yes, I have just discovered this but it isn't true on all my machines. It's only a problem only on my new laptop while my other systems have no issues running Adobe programs with Duet Display. I will list system specs so maybe someone can say if they have similar hardware or drivers that are causing this conflict.
XPS 15, Intel i7-8750H 2.2ghz, UHD 630 Integrated Graphics, Nvidia GTX1050ti with Max-Q Design, 16gb ram
same here :/ does anyone found a solution yet?
I had the same problem, but does anyone know how to get adobe cd to work WITH duet display?
same problem on duet with photoshop, any fix?
Yes man commented
Same. Wanted to use duet as 2nd display on win10 and premiere. Crash when hitting play button or graphic preview. Tried to switch from gpu to software-only playback - but crashed as well.. After uninstalling duet, premiere worked perfect.