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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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600 results found

  1. Ver 23.3, When character unit is Q, spin button does not work properly with font size of character panel and control

    Version : 24.3
    OS : Windows and macOS

    1. Set the unit character to series (Q) in the environment settings
    2. Create point text and area text
    3. Change the font size of the character panel or control with the spin button.

    In this operation, the spin button does not work properly, and the size can be changed only within a specific range based on the character size at the time of selection.
    In the property panel, it works normally.
    Even if you enter it directly, a value with decimal will be entered instead of the entered value.
    Other units are normal.

    Original…

    132 votes

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    I am happy to share that we have fixed this bug in our latest release – 25.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  2. Optical kerning issue in some Japanese fonts

    1. macOS Monterey(version 12.3.1)/Illustrator 26.3.1

    In optical kerning for many Japanese fonts,
    the space between characters is too narrow and some characters overlap.

    [1] AI26-0-3.jpg
    Illustrator 26.0.3
    Examples of character spacing with different weights in some fonts
    font-size:14Q

    [2] AI26-3-1.jpg
    Illustrator 26.3.1
    Examples of character spacing with different weights in some fonts
    font-size:14Q

    [3] AI26-3-1overlap1.jpg
    [4] AI26-3-1
    overlap2.jpg
    [5] AI26-3-1_overlap3.jpg
    Illustrator 26.3.1
    Examples of character spacing in several sizes

    124 votes

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    Illustrator 製品版フィードバックへのご協力ありがとうございます。


    ご報告いただいた問題ですが、現在いただきました情報を元に検証作業に入っております。

    次の情報のアップデートをお待ちください。


    Illustrator チーム

  3. 合成フォントを使うとaiファイルのPDFデータが空白になる

    「PDF互換ファイルを作成」をチェックONにして保存したaiファイルには「ネイティブデータ」と「PDFデータ」の2種類の異なるデータが格納されています。

    Illustrator環境設定「ファイル管理 > バックグラウンドで保存/書き出し」をONにして合成フォントを使うと、aiファイルの「PDFデータ」が空白(PDFのコンテンツストリームが空)になってしまう場合があります。なお「ネイティブデータ」は正常に保存されます。

    ●PDFデータの確認方法
    拡張子「ai」を「pdf」に変更してAcrobatで開く。拡張子「ai」のままAcrobatで開いてはいけない。
    または、InDesignドキュメントにリンク配置する。
    または、macOSならクイックルックで表示する。

    再現手順

    ●前準備
    1. Illustratorを起動
    2. 環境設定「ファイル管理」の「バックグラウンドで保存」「バックグラウンドで書き出し」をチェックONにする
    3. 合成フォントをすべて削除する
    ●再現操作
    1. 新規ドキュメントを作成
    2. 合成フォントを新規作成
    3. テキストツールで文字を入力
    4. 2の合成フォントを3に適用する
    5. ファイル保存
    6. 合成フォントの設定を変更する(ウェイト変更など)
    7. ファイル保存

    2020(24)は5の時点でアラートが表示される。
    2021(25)は5の時点でアラートが表示される。
    2022(26)は5の時点でアラートなく保存されPDFデータが空白になる。

    2023(27)は7の時点でアラートなく保存されPDFデータが空白になる。

    対処方法

    環境設定「ファイル管理」の「バックグラウンドで保存」「バックグラウンドで書き出し」をチェックOFFにする。ただし抑止はされるが完全に防止できるわけではない。

    100 votes

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  4. ð (eth) and Ð (Eth) glyphs not recognised as the same character

    The glyphs ð (eth) and Ð (Eth) are lower and upper case of the Icelandic character eth. Illustrator has no problems working with them, except when you need to change the case, whether you do that by Type->Change Case or by changing the character attribute to All caps (or small caps for that matter).

    This is a recurring bug in Illustrator, which has been fixed at least twice before, but somehow creeps in a few versions later. I suspect some legacy code in the internal text engine, which does not reflect the relationship between the two characters.

    I’m including a…

    64 votes

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    I am happy to share that we have fixed this bug in our latest release – 24.0.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  5. BUG - Kann Umlaute ü und ö nicht per Tastatur eingeben

    Seit dem Update auf Illustrator 25.4 kann ich die Umlaute "ü" und "ä" nicht auf der Tastatur eingeben. Es wird einfach nichts eingetippt.

    Habe die vorherige Version 25.3.1 installiert und es ging wieder.

    Bitte dringend patchen!!!


    Windows 10 Pro 21H1, 19043.1110

    63 votes

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    I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  6. 合成フォントがつくれない

    1.illustrator 26.5
    2.合成フォント作成時。プルダウンからフォントの変更
    3.フォントを変更できる
    4.フォントをプルダウンから選んでも、フォントが変わらない。(初期設定されいるもののまま変更できない)

    上記のバグはフォントだけでなく、ウェイトの変更もできません

    51 votes

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  7. KERNING ON EXTENDED SELECTIONS...

    My kerning worked just fine about an hour ago, but now every time I try to add a custom kerning value it gives me the warning: Kerning on extended selections can only be set to Auto or 0.

    I can't seem to get this to go away.
    I uninstalled & reinstalled Illustrator and it is still happening.
    I tried many fonts of different types, and it still won't work.

    -Chris

    36 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  8. Legacy text objects updated after two file saves are completely lost

    Bugs fixed in CC2018 are still not fixed.
    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/32018143-text-lost-when-updating-text-of-old-version

    Reproduction Procedure:
    1. Prepare and open a file of version 10 or less.
    2. Click [OK] button in Legacy Text Warning dialog.
    3. Save the file as is.
    4. [Important] Open the saved file.
    5. [Important] Save the file as is.
    6. Open the saved file.
    7. Click on a legacy text object with the Text tool.
    8. Click [Update] button in the warning dialog box.
    →Legacy text object is completely lost.

    This bug occurs in all versions since CC2018.

    Reported in the thread of Japan Forum.
    https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0-discussions/illustrator%E3%81%A7cid%E3%83%95%E3%82%A9%E3%83%B3%E3%83%88%E3%82%92%E5%88%A5%E3%81%AEotf%E3%83%95%E3%82%A9%E3%83%B3%E3%83%88%E3%81%AB%E7%BD%AE%E3%81%8D%E6%8F%9B%E3%81%88%E3%82%8B%E6%96%B9%E6%B3%95%E3%81%AF%E3%81%82%E3%82%8A%E3%81%BE%E3%81%99%E3%81%8B/td-p/13194772

    Japanese:
    ファイル保存を2回した後にレガシーテキストオブジェクトを更新すると完全に消失します

    再現手順…

    35 votes

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  9. Font drop down menu disappears

    Whenever I select the font drop down menu, and I'm going through the fonts I have, it just randomly disappears as I'm looking through the fonts to find the one I want to use, although I can still use my arrow keys to go through the list even though the drop down menu isn't on my screen.

    32 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  10. Characters on the path disappear with command “Outline Text” in version 27.7.0 or just explode all over the canvas

    Reproduction procedures
    1. Create type on a path in document.
    2. Save the document and close it once.
    3. Open that document and select the text on a path.
    4. Execute command “Outline Text”

    The above procedure will make it all disappear and disappear.
    This phenomenon is not reproduced in Illustrator 2022 or earlier, so it seems to be a 2023-specific bug.

    Support Community Reference Threads
    https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0-discussions/%E3%83%91%E3%82%B9%E4%B8%8A%E3%81%AE%E6%96%87%E5%AD%97%E3%82%92%E4%B8%80%E5%BA%A6%E4%BF%9D%E5%AD%98%E3%81%97%E3%81%A6%E3%81%8B%E3%82%89%E9%96%8B%E3%81%8D-%E3%82%A2%E3%82%A6%E3%83%88%E3%83%A9%E3%82%A4%E3%83%B3%E3%82%92%E3%81%8B%E3%81%91%E3%82%8B%E3%81%A8-%E6%96%87%E5%AD%97%E3%81%94%E3%81%A8%E3%82%AA%E3%83%96%E3%82%B8%E3%82%A7%E3%82%AF%E3%83%88%E3%81%8C%E6%B6%88%E3%81%88%E3%82%8B/m-p/13919180?profile.language=ja

    〈にほんご〉
    再現手順
    1. ドキュメント上にパス上テキストを作成
    2. ドキュメントを保存し、いったん閉じる
    3. ドキュメントを開き、パス上テキストオブジェクトを選択
    4. アウトラインを作成

    以上の手順で、テキストはパスごと消えてなくなります。
    Illustrator2022以前では再現しなかったため、2023固有のバグと思われます。

    29 votes

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  11. Reverting Text to default State after Live Preview of character properties

    I'm on an iMac running High Sierra 10.13.2 and Illustrator CC 22.0.1

    Text will randomly hide bounding boxes, apply tracking to text not selected, and refuse to apply adjustment to selected text. Closing the document and re-opening normalize things temporarily, but above behaviors come back.

    All CC apps seem laggy and unstable after 2018 updates.

    29 votes

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  12. 「オーバープリントブラック...」の不具合

    OS/macOS11.6.8
    Illustrator.ver.27.7(以前のバージョンから同様の挙動と考えられます)

    スタイルの当たったテキストをCMYKの黒100でオーバーライドしたものに対して「編集→カラーを編集→オーバープリントブラック」を適用するとCMYK黒100の部分がスタイルのカラーにフォールバックする。

    再現方法
    1.テキストフレームを用意し塗りに対して明るい色を設定した段落スタイルを適用する。
    2.任意のテキストの塗りに対してCMY各0、K100のCMYKブラックを適用する。
    3.このテキストフレームを選択し「編集→カラーを編集→オーバープリントブラック」を適用する。
    4.CMYK黒で指定した部分は塗りに対してオーバープリントが設定されるが塗りがスタイルカラーに戻る。

    期待する結果
    「編集→カラーを編集→オーバープリントブラック」を適用してもスタイルを適用したあとでCMYKブラックをオーバーライドした部分の色が変わらずオーバープリント属性が設定される。

    実際の結果
    「編集→カラーを編集→オーバープリントブラック」を適用するとスタイルを適用したあとでCMYKブラックをオーバーライドした部分の色が変スタイルカラーに変わってしまう。

    回避方法
    スタイルを適用した部分を黒でオーバーライドする際はCMYKブラックではなくグレースケールのブラックを利用すると回避可能。

    また、スタイルが適用されたあとCMYKブラックをオーバーライドされた部分のあるテキストフレームをスクリプトにてoverprint属性を適用しようとした場合も同様にスタイルカラーに戻ってしまいます。

    回避方法がありますが、CMYKブラックとグレースケールブラックで挙動が異なるのは問題です。オーバープリントブラック処理は最終的に処理を行う場合が多い処理です。意図しない色変化が生じるリスクはできるだけ避けたほうが良いです。早急に改善いただきたいと思います。

    27 votes

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  13. 27 votes

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  14. 26 votes

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    I am happy to share that we have fixed this bug in our latest release – 26.0.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  15. Extended top and bottom of glyphs of variable fonts are not rendered

    Vertically long glyphs with variable font are not rendered at the top and bottom. Please see attached file.
    When the character size is small or when the zoom ratio is small, all rendering is done normally.

    26 votes

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  16. AltGr key not working

    AltGr key does not work as intended, it currently only produces a Ctrl+Alt keypress. On many European keyboard layouts it is used to type e.g. characters @, [, {, |, \, ~, and currency symbols (€, $, £). The only way to circumvent this is to use e.g. Notepad to type in the characters and copy-pasting them, which is a nuisance. All the other Adobe CC apps - just as basically every other Windows app in the world - use AltGr as intended, so why does not Illustrator?

    26 votes

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    AltGr is supposed to be equivalent to Alt + ctrl.
    At present, when we press e.g. AltGr + E while writing text, we check if any command can handle it and if yes it is not passed to application to handle key event. That’s why existing commands are triggered on those extended char shortcuts.

    If we want to change the behavior that while writing text key shortcuts (e.g. AltGr + E) should write extended character, Then we will have to sacrifice all the text contextual shortcuts we have at present in app e.g. ctrl + alt + I does something. All those commands would stop working.
    This is the reason why we are moving it to the feature

  17. Unable to uncheck Type Pref Indic options & Fill object with placeholder text on preference migration from 22.1

    1. MacOS Sierra ; Illustrator CC 23.0.1
    2. I'm trying to get the punctuation right while typing in Hindi, but I can't select "Indic Options". I went to Preferences>Type>Language Options. I can select "Show East Asian Options" but i can't seem to select "Show Indic Options" which is a bug.
    3. I expected to type correctly in Hindi
    4. I can't type in Hindi with the right punctuation and I'm on a strict deadline! Help
    25 votes

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  18. text handling still a mess in 22.1

    Text handling in the 22.1 build - meaning the interactions between the Paragraph, Character, Paragraph Styles, and Character Styles panels - is still fraught with bugs and/or undesired oddity compared to previous versions. (2015.3 being the last completely -- or mostly -- working version.)


    Open Illustrator 22.1 (Windows) and create a new blank document.

    Draw a text box and fill it with placeholder text.

    Create a new paragraph style (‘body text’) and set the font, size, and leading to something different from the default. (e.g. font: 10pt Avenir LT Std Book, 16pt leading).

    PROBLEM 1: Select a word or words…

    25 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  19. Fonts - scrolling through list

    What did you do to the font list??????

    I don't even know how to describe the issue. I just know it's wrong. And messed up. And needs to be fixed!

    Let me see if I can describe my complaint:

    1) In the CHARACTER pallet: if you highlight the font name and begin typing another font name, I used to be able to put the first few characters (or even just the first letter), then click on the down arrow and it would bring me to that place in my list of fonts.

    For example, I could type “HEL” and it…

    25 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  20. Type properties panel bug

    Every time when changing a text's properties and deselecting it the text is reverted to size 12. Also when a different colour is applied to part of the text and deselecting it, the colour is applied to the whole text. The situation is the same with different font styles - setting part of the text in bold will result that everything is changed to bold when deselected. It happens every time.

    23 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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