Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system and version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result
- Your actual result
- [Optional] Upload your Illustrator file or a video
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Ver 23.3, When character unit is Q, spin button does not work properly with font size of character panel and control Version : 24.3
OS : Windows and macOS- Set the unit character to series (Q) in the environment settings
- Create point text and area text
- Change the font size of the character panel or control with the spin button.
In this operation, the spin button does not work properly, and the size can be changed only within a specific range based on the character size at the time of selection.
In the property panel, it works normally.
Even if you enter it directly, a value with decimal will be entered instead of the entered value.
Other units are normal.Original…
119 votesI am happy to share that we have fixed this bug in our latest release – 25.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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ð (eth) and Ð (Eth) glyphs not recognised as the same character The glyphs ð (eth) and Ð (Eth) are lower and upper case of the Icelandic character eth. Illustrator has no problems working with them, except when you need to change the case, whether you do that by Type->Change Case or by changing the character attribute to All caps (or small caps for that matter).
This is a recurring bug in Illustrator, which has been fixed at least twice before, but somehow creeps in a few versions later. I suspect some legacy code in the internal text engine, which does not reflect the relationship between the two characters.
I’m including a…
64 votesI am happy to share that we have fixed this bug in our latest release – 24.0.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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KERNING ON EXTENDED SELECTIONS... My kerning worked just fine about an hour ago, but now every time I try to add a custom kerning value it gives me the warning: Kerning on extended selections can only be set to Auto or 0.
I can't seem to get this to go away.
I uninstalled & reinstalled Illustrator and it is still happening.
I tried many fonts of different types, and it still won't work.-Chris
37 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Font drop down menu disappears Whenever I select the font drop down menu, and I'm going through the fonts I have, it just randomly disappears as I'm looking through the fonts to find the one I want to use, although I can still use my arrow keys to go through the list even though the drop down menu isn't on my screen.
32 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Reverting Text to default State after Live Preview of character properties I'm on an iMac running High Sierra 10.13.2 and Illustrator CC 22.0.1
Text will randomly hide bounding boxes, apply tracking to text not selected, and refuse to apply adjustment to selected text. Closing the document and re-opening normalize things temporarily, but above behaviors come back.
All CC apps seem laggy and unstable after 2018 updates.
29 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal (Sr. Product Manager, Adobe Illustrator) responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Extended top and bottom of glyphs of variable fonts are not rendered Vertically long glyphs with variable font are not rendered at the top and bottom. Please see attached file.
When the character size is small or when the zoom ratio is small, all rendering is done normally.26 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal (Sr. Product Manager, Adobe Illustrator) responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Unable to uncheck Type Pref Indic options & Fill object with placeholder text on preference migration from 22.1 - MacOS Sierra ; Illustrator CC 23.0.1
- I'm trying to get the punctuation right while typing in Hindi, but I can't select "Indic Options". I went to Preferences>Type>Language Options. I can select "Show East Asian Options" but i can't seem to select "Show Indic Options" which is a bug.
- I expected to type correctly in Hindi
- I can't type in Hindi with the right punctuation and I'm on a strict deadline! Help
25 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal (Sr. Product Manager, Adobe Illustrator) responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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text handling still a mess in 22.1 Text handling in the 22.1 build - meaning the interactions between the Paragraph, Character, Paragraph Styles, and Character Styles panels - is still fraught with bugs and/or undesired oddity compared to previous versions. (2015.3 being the last completely -- or mostly -- working version.)
Open Illustrator 22.1 (Windows) and create a new blank document.
Draw a text box and fill it with placeholder text.
Create a new paragraph style (‘body text’) and set the font, size, and leading to something different from the default. (e.g. font: 10pt Avenir LT Std Book, 16pt leading).
PROBLEM 1: Select a word or words…
24 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Fonts - scrolling through list What did you do to the font list??????
I don't even know how to describe the issue. I just know it's wrong. And messed up. And needs to be fixed!
Let me see if I can describe my complaint:
1) In the CHARACTER pallet: if you highlight the font name and begin typing another font name, I used to be able to put the first few characters (or even just the first letter), then click on the down arrow and it would bring me to that place in my list of fonts.
For example, I could type “HEL” and it…
23 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Type properties panel bug Every time when changing a text's properties and deselecting it the text is reverted to size 12. Also when a different colour is applied to part of the text and deselecting it, the colour is applied to the whole text. The situation is the same with different font styles - setting part of the text in bold will result that everything is changed to bold when deselected. It happens every time.
23 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
missing fonts logged in error When I open a document with missing fonts, the 'resolve missing fonts' screen keeps telling me I'm currently logged out of Creative Cloud, and to go to "help/log in". This despite the fact I'm logged in, and going to "help" shows my account name and logged in status..
17 votesHi,
Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1) Is this Issue still happening on your machine in the Latest version 23.0.3 ?
2) If yes , Kindly follow the steps mentioned on the Kb Article "https://helpx.adobe.com/in/fonts/kb/troubleshoot-font-activation.htmlIf they don’t solve the problem, collect the logs as per instruction in the troubleshooting page and email to fontsupport@adobe.com and support@typekit.com .
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Font point size change In the new CC 2018 release, when changing font point sizes, the program registers every keystroke entered in the font size field of the character box. For example, if piece of text is set to size 10, and you want to change it to size 15, entering "15" into the character panel changes the font briefly to size 1, until the 5 is entered and then it changes to 15. When undoing this change using command-z, the it requires two keystrokes to return from 15 to 10, because the first undo returns it to size 1, and the second then…
15 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Glyph rendering bug with non-empty space char on OT-SVG fonts The space character is not rendered consistently when it includes an SVG glyph:
- The glyph is invisible by default
- But - as expected - it is visible in full color when moving the text object, and in greyscale version when switching to Outline mode
14 votesHi,
Thanks for reporting this issue.
We are able to reproduce this issue and investigating it further.Regards
Ankit Goyal -
On applying tracking via Properties panel, Illustrator issues like Tracking of complete paragraph changes , Bounding Box gets invisible MacOS, multiple versions, multiple hardware configs
Illustrator CC2018 & 2019This has been reported on a number of other posts, but seems to keep being reposted as new entries, rather than upvoted.
Since CC2018 the ability to adjust tracking in Illustrator has been broken. This appeared to begin with the introduction of the Properties Panel in CC2018, but the issues extend to the 'normal/traditional' Character Panel as well.
When adjusting tracking on a single letter or group of letters, the program will glitch and the adjustment value shown in the panel will not reflect the value being incremented. Moreover, deselecting…
14 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal (Sr. Product Manager, Adobe Illustrator) responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Font Filter Using Adobe Illustrator CC 2018.
I have the filter on for all font classes but when I click the similar fonts icon "No results found" comes up.
First image result in CC 2018. Second image result in CC 2017
14 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
font finder/Missing font box keeps loading and unable to activate missing fonts Find Font box not working. Example i am missing fonts and when i open that menu it shows the fonts used in the document but the missing ones just have a loading circle next to it and it never stops.
Also the Missing font box. When i do have the fonts and want to Activate them they will never activate, It just loads for 10mins and stops with out loading the fonts.
13 votesHi All,
We are not able to reproduce this issue at our end. Can you please let us know if you are still facing this issue? Also, is the Creative Cloud running fine on your machine when this issue happens?
Thanks
Anish -
Text import option error Unable to open Ai file. It shows Text import error. Please advice how to fix
13 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Font Suggestion/Preview Font NOT Working When I select my text box and then go to the Font pull down menu, I used to be able to use my arrow key and scroll through the font menu. While doing this the font box in my document would preview the fonts. Now I literally have to mouse over the font in the menu, which IS EXTREMELY ANNOYING and time consuming. Please fix this feature!!!
Or I could start typing in a font and Illustrator would suggest fonts as I type - this no longer work either.
CC2018
12 votesHi,
Thanks for reporting this issue.
We are unable to reproduce this issue at our end, Kindly contact us at ShareWithAi@adobe.com with title of UV issue as subject.We might contact you for online debug session to collect information in order to investigate further.
Regards
Ankit Goyal -
Can't move paragraph indent markers back to 0 in tab panel Illustrator CC 2018
Windows 10When I try to move the top or bottom indent markers back to zero, it snaps back to its original place.
If I type 0 in the X: box, it doesn't work.
If I set it to 1, cliclk in the X: box and press the down arrow on my keyboard, it doens't work.The only way to set it back is via the Paragraph panel.
12 votesHi,
Thanks for reporting this bug Illustrator Team really appreciate this.
We are able to reproduce this issue in house and we are investigating it . -
Text cursor too thin to see Editing text in Adobe Illustrator CC2020 has become harder than the previous version I was on, CS5.5. I produce infographics. Text is a vital component. It's harder now than ever before because Adobe has made the text cursor bar so thin, it's barely visible.
I'm using the latest CC2020 on the latest Catalina macOS on a 2019 27-in 5K iMac. Is it the 5K screen that is affecting the cursor? Please, Adobe, just thicken it up by a pixel or two. Currently it's so thin, it's hard to find it when editing text.11 votesHey Ninian, Thanks for reporting this. Could you please go to Preferences→User Interface→UI Scaling slider. It will scale the entire Illustrator UI proportionately. Let us know if increasing the value on that slider helps. Thanks.
- Don't see your idea?