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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. Gaussian Blur radius in as Appearance "fx" doesn't seem to scale when the object is scaled

    Gaussian Blur radius in as Appearance "fx" doesn't seem to scale when the object is scaled

    17 votes
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    14 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  2. Drop Shadow Deletion Crashes Illustrator

    I can apply a drop shadow to a shape, and then when I copy & paste that shape and try to remove the drop shadow from the copied version, the application crashes.

    13 votes
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    11 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  3. Load texture not working in 2020

    Mac OS 10.15.1, Illustrator 2020. For years I've used a custom texture (psd file) that I load into texturizer. But since updating to 2020 Illustrator this custom file doesn't work. I upload the texture file, it looks good in the texturizer panel, but when I click OK nothing happens. When I reopen the selection in the texturizer panel it has "canvas" texture. I'm using the same psd file I've always used. Even when I rename it and save it in Photoshop 2020 I have the same problem.

    13 votes
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    9 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  4. Gaussian Blur does not scale. Frustrating

    Gaussian Blur does not scale when I scale an object with the effect applied.
    'Scale Strokes & Effects' is turned On.
    Really frustrated because it's such a simple thing to recalculate it. Fix asap!

    9 votes
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    2 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  5. Scaling only appearance (without objects) doesn't work

    I want to scale appearance of my art only, without changing scale of art itself. The way I'm trying to do it — is to use Scale tool's dialogue with 'Transform objects' unchecked and 'Scale strokes and effects' checked.
    AI does nothing.
    Strangely, but if I cut and paste this art into new document, AI don't allow to uncheck 'Transform objects' anymore.
    I can work around this, scaling art with effects down, and then enlarge only art, without effects, up to desired size, but this is not very nice way to do it.
    Photoshop does scaling of effects all right.

    9 votes
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    1 comment  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  6. Transform effect + Arc effect together give wrong appearance

    I have group with 3 vectorized brush strokes (each is a group itself).
    I want it's height to be scaled twice and then to be distorted to arc.
    I apply Transform Effect and then Arc effect.
    I expect group to look like bottom one, but it looks as top one!
    The bottom set is group actually scaled and distorted, the top set is group with two effects applied — it looks like AI22 scales each path within two-level group and then apply Arc to main group.

    8 votes
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    1 comment  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  7. BUG: Envelope Distort (with Anti Alias option on) changes colour values of embedded images.

    When trying to use Envelope Distort (eg Mesh) and the 'Anti Alias' option to maintain clarity, if the artwork features embedded images (eg a multichannel PSD that must be embedded for Envelope Distort action) it is clearly seen the results with and with AA active are different. Only without use of AA will the colour values remain faithful to the original pre-distorted image.

    Whilst I would expect some changes along edges, etc. that would benefit the most from using AA, it is seen across the entire image. This is not correct and renders the Envelope Distort function unusable for these…

    7 votes
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    0 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  8. freeform gradient

    Once applied, a freeform gradient is no longer editable. Ex. If I apply to a circle, and click off to work on something else, then come back to the circle, I can't edit it again. The circles don't appear, and I am hitting "edit gradient". Maybe windows bug? When I watch tutorials on this, only need to select object and open freeform gradient tool to be able to edit gradients again.

    6 votes
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    3 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  9. Drop shadow results are unusual when converted to grayscale

    Version: 23.1 and 24.2.3
    phenomenon:
    1. Create an object
    2. use drop shadow from appearance menu
    3. From the Edit menu, select Edit Color and then Convert to Grayscale.

    After conversion, the drawing of the drop shadow is not normal.
    There will be a problem even if you save it as a PDF.

    Version 22.1 does not have this problem.

    5 votes
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    1 comment  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  10. Drop Shadow, Outer Glow, Etc. renders incorrectly on large polygons angled lines only.

    When I make a drop shadow, outer glow etc. there are places on the shadow that end abruptly in intervals. I make a triangle or any polygon (even a rectangle that is rotated). Go to Effect>Illustrtator Effect>Stylize>Drop Shadow. Multiply:75%:0":0":0.5". Color Black. I've tried other colors and other settings for Blur and Mode. This does the exact same thing using Outer Glow. I have a 66" x 36" artboard on the examples below.

    Windows 10 - Illustrator v.24.0.1

    5 votes
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    12 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  11. 3D extrude and bevel effect breaks on large paths

    Windows 10 64 Bit, AI 23.1 .I've observed this bug all previous versions, and on multiple computers.

    Add a 3D effect (eg. Extrude and Bevel) to a path and increase the scale... it always breaks past a certain size. The theshold increases with the extrude depth, so deep objects can be larger while flat objects (ie. no extrude depth) break at a relatively small size. Check out the attached image.

    It's an extremely useful effect... clearly it would be a whole lot better if it could still be used at larger scales!

    5 votes
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    0 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  12. Pathfinder bugs and artifacts

    Pathfinder distorts curves and these distortions create stray points and small vector artifacts when I "slice".

    This has been an issue from IL5 (pre-CS and pre-CC), when Pathfinder was first introduced.

    Until Adobe increased maximum magnification, it was hard to tell what was happening, but in CC I can clearly see that in Pathfinder, smooth curves distort. My guess is something analogous to mathematical rounding errors in defining the berzier curve.

    Sometimes, the distortion is very "squiggly", appears to be introducing the 'QuickDraw error (reported separately), and produces unusable results.

    While most of these errors and artifacts are essentially microscopic,…

    5 votes
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    1 comment  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  13. blending application inconsistent in groups and appearance

    To reproduce the problem, in RGB document, set up a rectangle with fill and outline, on top of some colored background shape.
    Using Appearance panel modify blending and opacity of fill and stroke to use anything other than normal blending. Then change the whole object's opacity, so it has "isolate blending" checkbox checked.

    Now try selecting any option for blending mode, other than Normal.
    All blending modes are ignored and cause no change in appearance.
    Now, select one of the blending modes anyways.
    Then expand the appearance of the object. Illustrator will create a group with path elements in the…

    5 votes
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    1 comment  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  14. Blend modes under transparency is not working

    Blend modes under transparency is not working.
    I can't change it from normal.

    I work on my
    iMac (Retina 5K, 27-inch, Late 2015)
    Processor: 4 GHz Intel Core i7
    Memory: 32 GB 1867 MHz DDR3
    Graphics: AMD Radeon R9 M395X 4096 MB
    and a wacom Cintiq 22HD that i do all my drawing on

    5 votes
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    11 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  15. unknown error (CANT)

    I am working in the image trace to remove the white background of my jpeg photo and it gives me the unknown error (CANT). Please advise what to do. thanks.

    5 votes
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    11 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  16. Ofset path bug in 24.1 version - horrible metric precision...

    Problem with dimensions after using offset path. Just look - if you have square 100 x 100 mm, and want to make -4 mm offset path - new square is not 92 x 92mm, but... 92.0001 x 92.0001. This is nightmare. See attached. Adobe, I hope this bug will be fixed?

    4 votes
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    1 comment  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  17. Unite/Merge paths creating groups instead of Compound path

    When trying to combine individual paths (text outlines, shapes, etc) the pathfinder tool seems to be creating groups, rather than creating a compound path as expected.

    Other colleagues have been experiencing similar issues. Video attached.

    4 votes
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    3 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  18. Freeform Gradients won't load in complex object groups/compound paths

    In Illustrator 2019, freeform gradients were unable to render in complex compound paths. I was attempting to add a freeform gradient within a compound path/grouped object set of leaves (about 20) of various shapes and sizes. I had used compond paths to add a freeform gradient to two objects previously (although with a few bugs - see bug titled "Illustrator 2019 Freeform Gradient and compund paths not quite right" in Other...), expecting the gradient to render. Although it sounded as though my computer was working hard to process the effect, nothing rendered after 5 minutes and so I gave up,…

    4 votes
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  19. transform effect negative numbers

    This has been a problem for a long time -- not just the current version of Illustrator. When applying a transform effect to an object and using the "move" part of the effect, negative numbers get converted to positive numbers. Occasionally I can "fool" the effect by not previewing the results but that doesn't work often. This happens whether I type in the numbers by hand or use the slider.

    4 votes
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  20. Revolve Effect - Object Appearance Error "CANT"

    Windows 10 Home - 64bit.
    Illustrator CC18. 22.1

    When selecting Effects> Revolve on an object (a semi-circle) I get the error:

    "The operation cannot be completed because of an unknown error. [CANT]"
    Followed by another dialogue box:
    "An error occurred while processing the appearance of an object."

    What's going on here?

    4 votes
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