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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. illustrator v25.2.1 color profile keeps changing to emulate adobe illustrator 6.0

    illustrator v25.2.1 color profile keeps changing to emulate adobe illustrator 6.0 once I set it to our teams color profile. Especially if I switch from AI to PS. Even after changing the profile in Bridge and synchronizing them.

    129 votes

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    104 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

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  2. v26.1.0 Click-drag fails... snaps back

    Click-drag, click-opt (copy) drag, click-shift (constrained) drag fails... snaps back.

    Click on object to drag it either with or without option and/or shift and sometimes it will fail and snap back to its original position.

    Mac mini M1
    MacOS 12.2.1 Monterey
    Apple Magic Mouse (no Wacom or other third party drivers)

    Same behavior on two identical machines.

    Works fine with v26.0.3.

    81 votes

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    68 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  3. Overwriting PDF-Files does not work anymore with build 24.0.2 !

    Overwriting PDF-Files does not work anymore with build 24.0.2 ! Till 24.0.1 it works. Pleas fix this. Current Update is a desaster.

    79 votes

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    73 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi All,

    We have fixed this issue in 24.0.3 version of Illustrator (MAC only issue). Please update to 24.0.3 if you are encountering this issue. For all the other issues which you are encountering regarding the update or the new document dialog or any other please create another User Voice thread for that issue so that we can track it there itself.

    Thanks & Regards,
    Illustrator Team

  4. M1 Apple McBook - Crashing

    I just got a new MacBook Pro with the M1 Apple chip. Illustrator keeps freezing and crashing. It also causes my whole computer to crash! I heard many other people are having the same problem. It is unusable by this point!

    73 votes

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    76 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    This issue (entire M1 McBook system freezes) is fixed for AI 25.0.1 and 25.1

    This fix takes effect in a day’s time, if you still face this entire system freeze then please follow the steps to update

    1). Backup your preferences and launch Illustrator with fresh preferences
    2). Quit and re-launch Illustrator once again
    3). Use Illustrator in your workflow

    If you see AI crash and entire system is not freezing then please create a new issue.

  5. Performance is extremely slow when using show grids in outline preview

    macOS Big Sur 11.4, Illustrator 25.3.1

    When switching to outline mode when using show grids, it is almost impossible to keep on working as everything is in slow motion, as if the graphic card is unable to cope. This occurs with a 500 kb file that was trouble free before the last updates.

    39 votes

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    33 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    It turns out the problem is fixed only partially in 26.3.1, only for some users, and the performance remains slow when grid is rendered with lines or dots in Outline mode. This applies to zooming, panning and ghosting of objects being moved.

    Please help the team by providing your specs and answers to these questions:

    1. Does it work fine with grid as dots in Preivew / Outline mode?

    2. Does it differ from grid as lines in these modes?

    3. What is slow for you exactly? How severe?

    4. Is there a difference if you disable 'Grids In Back' option?

    5. What are you lines/subdivisions settings?

    And any other related feedback is appreciated. Let's track it down and get this really fixed.

  6. illustrator crashes when using surface pen to draw

    as soon as i use Illustrator to draw using my surface pen on my surface 4 pro illustrator crashes. it did this to me in the trail of cc 2018 however i assumed it was because of the trail version. i subscribed to cc 2018 a few days ago to draw and i haven't been able to draw with my tablet. mouse seems to work but as soon as i use a brush with my surface pen it crashes and will not allow me to generate a crash report as it stays gray forcing me to restart my computer.

    28 votes

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    37 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    Raghuveer Singh [10:04 AM]
    Hello,

    Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
    We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.5 (Build 2). While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
    We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.

    Regards,
    Raghuveer Singh | Sr. Software Product Quality Specialist | Illustrator Team
    Creativity is all around you.

  7. Version 24.0.1 becomes unresponsive

    I'm using Illustrator 24.0.1 with Windows 10 Pro

    Since updating Illustrator keeps becoming entirely unresponsive midway through working with no warning and no way to save or quit.

    Sometimes I can move the mouse over menu items, the drop down menu will be completely black and items 'appear' as I hover over them but I cannot click them. Other times I can not even access the menus and it is entirely unresponsive.

    Since updating it has happened daily even when working on relatively simple artworks.

    22 votes

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    23 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  8. Saving a PDF compatible causes slow saving

    I have a top end workstation so the spec isn't an issue. When saving an AI file, checking PDF compatible slows the save and subsequent saves significantly. Un-checking it results in normal performance. This was not an issue prior to the latest release.

    19 votes

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  9. Still not able to paste (CMD + V) text when creating a new folder in Save as dialog box in Ai 2020

    In the latest update the copy and paste option is fixed when trying to do it in the save as dialog box. But if I try to create a new folder with the save as dialog box open I still cannot cmd+v to paste text into the field.

    16 votes

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  10. Illustrator 2021 (Version 25.0.0) crashing when running Variable Importer script

    Ever since the update, the program crashes when you either "test" the files before importing the variables or even if you skip this step and directly choose importing the variables, it completely crashes the application. I require this script for my job and have a project due this Friday, October 30th 2020. Please address immediately.

    15 votes

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  11. No longer able to use the arrow up/down keys to nudge artwork!

    For some reason the arrow keys stopped working after the lastest upgrade. arrrrgh… I cannot use the up/down arrow keys to nudge artwork anymore. My workaround is to open the transform tool/panel, and play with the “X” or “Y” numbers to get a little “nudge”… so annoying! The only thing that changed on my end was that I updated the Illustrator software recently, so thinking this is an Adobe issue and not user error. Can you please fix this? Macbook pro (Retina mid 2014) OS X El Capitan.

    15 votes

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  12. Could not read file because the plug in did not understand this file

    Not sure what is happening. I was able to open files before but now I receive a message

    15 votes

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    19 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    Document recovery is now built inside Illustrator to recover incomplete/corrupt documents. Illustrator first tries to fix and open the native Illustrator document, if that fails then the PDF part of the document is recovered if it is available. Illustrator shows message to the user if any of the above attempts fails to recover the document.

  13. CC 2019 version runs slow!

    For some reason in this 2019 version of the program it chugs and is very slow to move around and work with my files, even if the files are not very large. I usually have to shut the program down and restart to correct the problem. Would like to know if anyone else is having this problem and if someone at Adobe could address this, thank you.

    14 votes

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  14. Laggy Performance with Rulers turned on

    Enabling rulers degrades AI performance, especially with regards to Smart Guides and object mouseover highlighting.

    The effect is the same whether GPU preview or CPU preview is used.

    Attached is a sample file with a few hundred rectangles.

    With Rulers off, mousing over the objects results in immediate highlighting of every object, and immediate Smart Guide anchor/path annotations.

    With Rulers on, mousing over results in missing highlights - AI can't keep up and only displays highlights and annotations intermittently.

    13 votes

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  15. Illustrator 24.3 Crashing When Selecting Colours with the Layers Palette Open

    See video: https://www.dropbox.com/s/j7hete8hhhe7mzv/Screen%20Recording%202020-09-11%20at%2014.34.23.mov?dl=0

    Illustrator 24.3 crashes when changing the colour of a gradient handle if the Layers palette is open and on-screen. Video above is a freshly re-installed Illustrator in a brand new user account (macOS 10.15.6).

    12 votes

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    I am happy to share that we have fixed this bug in our latest release – 25.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  16. The operation cannot complete because of an unknown error. CANT

    Since the last update.. Every time I try to trace & make something. I get this error message "The operation cannot complete because of an unknown error. CANT" then the placed image I tried to trace disappears and only an empty selection box remains. If i do "undo" the image will return. How come I cannot trace anymore? What can I do to fix it?

    12 votes

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  17. AI displays an error dialog on opening a file having STROKE OFFSET effect applied to a STRAY object

    Continue to get this error message even though I've uninstalled/reinstalled every CC product including the loader app. Then there's an additional message, "An error occurred while processing the appearance of an object." It happens when switching out from outline mode, also when copying multiple items and then trying to paste them.

    12 votes

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    21 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  18. 12 votes

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    Hi, Thanks for reporting this issue. Unfortunately we are not able to reproduce this issue. Could you please provide a video, test file or steps of the workflow with which you are facing this issue and share with us. Kindly share the above with us in a Zip file at sharewithai@adobe.com . Please mention the title of this issue as the subject of the mail. Thanks & Regards, Ankit Goyal Illustrator Team
  19. AiRobin hogging huge amounts of RAM (between 12GB and 16 GB) and at times slows the machine down.

    I have turned off "background save / export" which is apparently the purpose of AiRobin. Nonetheless, it has continued to run for the couple of months since I turned those off. Today I had InDesign, Photoshop, and Illustrator open momentarily; I try to avoid that, but usually it's fine for 5 or 10 minutes. This time it wasn't, and I could literally do nothing (even move the mouse for the most part) for close to 15 minutes. I was finally able to pull up Activity Monitor and I ended the process for AiRobin. Immediately things improved. But sure enough, AiRobin…

    11 votes

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  20. Space bar - hand tool and zoom function doesn't work

    Space bar - hand tool and zoom function doesn't work on illustrator 2020 and photoshop 2020. This is really annoying. Help!!

    11 votes

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