Translate Ideas and Comments
Choose language:
There was an error during translation

Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Eyedropper doesn't work on groups (Adobe Illustrator CC 2018)

    When I select a group and I try to use the eyedropper tool, this seems to not work.
    In the fill box in the toolbar it appears as the colour already changed, but the group still looks with the original colour.
    If I ungroup the group, or if I unite the group with the pathfinder (plus cmd+8), then the eyedropper works regularly, but this is not the ideal way to work. I already contacted the support online, but the issue hasn't been sorted out properly.

    I use MacOS High Sierra — Version 10.13.6

    20 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    15 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  2. Illustrator wont show correct color of png imported

    Since I have updated to the newest version I can't seem to upload pngs into Illustrator. They show as if they are negative. I run on a MacBook Pro Mac OS Mojave Version 10.14.1. Illustrator 23.0.1

    18 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    13 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  3. A bug compounded with rotated line gradients, arrows, and appearances

    There are some conditions for reproduction.

    ・ Line with arrow
    ・ Set gradation to line color
    Two or more lines created by the appearance

    It is good to change the line width or move by "deformation" to check the change of the overlapped line.

    Rotate the object.
    Then click on the eye icon in the appearance panel to show or hide each line. The direction of the gradation of the line not touching should change one after another.

    I have confirmed this phenomenon in all versions from CS6 to 2020.
    A similar phenomenon was obtained with the vertical axis reflect.…

    14 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  4. Color palette overrides fill colors and color modes in Illustrator 2018

    Hi, I am a design professor and most students in my class experienced a specific problem when we were doing an exercise to learn how to apply the correct color palettes to different logo files. Specifically, we created fictional identity designs as a means to learn how to create a production-ready bundle of files (a logo with versions in b&w, spot color (Pantone), 4-color process, and RGB). Almost 100% of my 18 students had their 4-color process file -- which was filled with CMYK colors upon designing, and should have stayed CMYK -- show up as being filled with RGB…

    11 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  4 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  5. Color picker works weird with gradient sliders

    Sometimes Color Picker, summoned for SELECTED color gradient slider with double-click on Fill in toolbox, shows color Black instead of actual color, but when applied, turns color to white even.

    11 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  6. Overprint attribute does not work adequately

    Create or select any object. On the Attributes panel set Overprint Fill/Stroke checkmark.
    After deselecting object Overprint attribute remains CHECKED instead of resetting. And every newly created object instantly receive this Overprint attribute!

    Very annoying and sometimes cause real troubles with undesired overprinted objects.

    Overprint attribute should reset to UNCHECKED after deselecting an object.

    9 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  7. Color change Problems

    I have a collection of swatch colors that I save, and for some reason, they are all getting dull. A bright orange to darker gradient turns to a muddy orange and all of the swatches are dull. I copy the logo from an older file and realize how dull my colors have become. You can see how dull the colors have become in the attached image. Also, the Graphic Styles have become duller. You can see the new refreshed colors form a different file with the two swatches at the middle bottom of the Graphic Styles window. This is a…

    9 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  8. 8 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Need More Info  ·  1 comment  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  9. freeform gradient tool is grayed out and not working.

    I have updated Illustrator and the new freeform gradient tool is grayed out in the gradient panel. It is not usable.

    8 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    7 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  10. ブラックの色をドラッグ&ドロップで選ぶとBK100の色がリッチブラックになる

    塗り(または線)を画像のように下のブラックを選択するところからドラッグ&ドロップで選ぶとBK100がリッチブラックになってしまった。 
ドラッグ&ドロップではなく、クリックで色を選ぶとBK100になる。スウォッチの中に入っているブラックからドラッグ&ドロップで選ぶとBK100になる。これはCS6の時からある
バグです。 

    8 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  2 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  11. Eyedropper pick wrong CMYK colors from image's RGB preview in CMYK document

    I know that AI's eydropper pick color not directly form raster image, but from it's preview, but I think it's terribly wrong, when you pick a color from a CMYK image placed inside CMYK document and get mutated color.
    For example, I have photo blended into single colored background and I don't remember which one exactly. I pick this color with eyedropper inside AI to match image edge with vector background and it almost looks OK, but when it's printed, the mismatch is quite visible.
    Other people, whose designs I dissect quite often, seem to forget or more likely don't…

    8 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  12. Eyedropper tool not working

    Sometimes when I use the eyedropper tool to change the color of text or objects, the fill color says it has changed, but the object looks the same. For example, in the screenshot, the text is selected and the fill color says it should be purple, but it is black.

    7 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  13. Delete Color Group in Swatches ungroups group instead deleting

    When I need to completely delete color group, I select it and press Delete palette's button (or try palette's menu). Any way. AI moves all colors from at to general colors, removing only folder, but not colors, asking nothing (even with warnings reset).
    I have to deselect my art, click first of moved colors, shift+click last and delete swathes again.

    7 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  14. Eyedropper picks wrong color from vector art placed behind transparent image (with Shift)

    I have in image on isolated transparent backround, in CMYK, with no profiles.
    It covers some art. I want to apply color of underlying art to another object. I pick Eyedropper tool and pick color from bottom art, holding Shift, clicking through transparent parts of my image.
    AI picks wrong color, with fractions and dirty channels.
    this is related to color picking in CMYK document from real CMYK values of an image, which AI fails to do. Again, I think AI should pick REAL color.

    7 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  15. Problem Illustrator 24 does not support the old PANTONE libraries

    I tried to follow your guide: https://helpx.adobe.com/illustrator/kb/pantone-plus.html, that I always used to insert the old PANTONE libraries and have a conversion to CMYK instead of LAB and in this version it doesn't work.

    I contact the online chat and they replied that this thing with ILLUSTRATOR 24 is no longer supported, and it is absurd.

    I also tried to install the prereleas 24.0.1 but it doesn't work.

    I can't work without this.

    6 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  16. CMYK Colors change by themselves randomly

    Watch as I simply keep trying to specify a color in a CMYK document. Simply changing the hex code, then deselecting the element, then double click the fill box to open the color, and sometimes it stays, sometimes it changes. I change it, it changes again. I need this to work 100% I can't have colors randomly changing on me after I specify them. I can also trace similar color problems back since v6 or so - had many color inconsistencies between illustrator versions, this constant color shift battle has to be fixed

    Mac 10.13.6
    Illustrator CC 23.0.2

    6 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  17. Making changes to rgb vector artwork causing color changes

    Using the latest version of Illustrator CC, when I open a particular logo (a multi-layered object with active strokes) and make any changes (ex: outline strokes, rotate, re-scale, etc), I experience a color dulling and color changes to the entire logo.

    Oddly enough this only happens with the RGB version of the logo, not the CMYK version of the logo. And when I cmd-z these actions the color dulling / color changes won't revert back. In all of my years using Illustrator I've never witnessed this strange behavior, which is why I assume this is a bug.

    Even stranger, after…

    6 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  18. Eyedropper tool not showing correct colors sampled outside of Illustrator

    When I click and drag the eyedropper tool outside of Illustrator to sample a color from something else (a website, pdf document, etc.), the color isn't correctly picked up.
    For example, if I move the eyedropper over something orange, it shows in Illustrator as blue or black; even if I sample a large white space, it shows in Illustrator as a different color. It seems to only be showing sampled colors as white, neutral, black/gray, and shades of blue.
    The program is up-to-date.
    I tried it in two browsers, Chrome and Safari, and the results were the same in both. …

    5 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →

    We have seen this issue specific to macOS 10.15. Enabling “Screen Recording” access right to Illustrator resolved this issue.

    You can change this setting by going to Apple > System Preferences > Security & Privacy > Screen Recording and add Illustrator Application.

    Please try this and reply in comment if the above suggestion worked for you.

    -Rama
    Illustrator Team

  19. Freeform Gradient not working with Compound Path

    Freeform Gradient does not work on a Compound Path (e.g. an outlined text or logo). Ai doesn't give any feedback on the problem, it just does not work.

    5 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  20. Generic Color Palate

    I am using the newest version of Illustrator. Within the last week or so, my generic CMYK color palette has changed. The percentages that make up the color are different on nearly every color. My black color swatch used to be 100% black. Now it is C:74.97 M:67.92 Y:67.05 K:90.15. Everything in my document is set to CMYK. I changed nothing. My yellow is C:6.18 Y:96.55. It used to be 100% yellow. All of the colors have this issue. Please let me know how I can get this back to the normal way. I've been using Illustrator for the last…

    5 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3 4 5 12 13
  • Don't see your idea?

Feedback and Knowledge Base