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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
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93 results found

  1. Pasted/Embedded Images are disappearing

    1. 22.0.1 on MacOS 10.13.3
    2. Illustrator closes either through my action or an unexpected crash
    3. I expect all of the embedded files I've been working with to display on the canvas
    4. A handful of the images will appear, but almost everything that has been linked (then embedded) or pasted into the file only appears as an empty bounding box. The images will only reappear if I use the link panel to hunt for each file and place it again. 40 minutes into this, I don't even know if I'll be able to fix all of the images that I pasted into…
    43 votes

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    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    When this issue occur please share the AID file with us without closing illustrator.
    1) If you are using Adobe Illustrator 2020 , Could you kindly share you AID file with us in a zip file. You would be able to find the AID file in preferences folder in the below location:

    MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings// DataRecovery/ (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )
    Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\ \x64\DataRecovery\

    Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator Team

  2. Image resolution wrong when rotated

    When you place an image into a document the resolution is shown correctly, but if you rotate it, Illustrator continue to consider original pixel width and height as if image was not rotated.
    Example:
    - Import new 800x400px @72dpi image.
    - Illustrator shows correctly 72ppi.
    - Rotate it 90°.
    - Illustrator now shows 144x36ppi, as if image size was 800w x 400h but it was stretched to 400w x 800h (so 800/400 = 2x -> 144 and 400/800 = 0.5x -> 36).

    25 votes

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  3. Image trace limited palette no longer works in AI 27.1

    Image trace does not use a limited palette when this option is specified in the tracing options.

    Steps:

    1. Place photographic or other image with many colours
    2. Choose any of the limited colour presets (16 in this example) and trace

    Expected result: Trace uses the specified number of colours
    Actual result: Trace acts as if 'Automatic' was selected (or otherwise disregards limited palette)

    24 votes

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    I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  4. Illustrator turning all PNGs into negatives (with or without yellow background) after saving and reopening document

    I'm on Windows 10 pro, version 21H1. The version of illustrator I have is 26.3.1.
    When working on a document, CMYK or RGB, in illustrator with my Adobe color settings synced across all programs, all PNGs whether 16 bit or 8 bit turn negative. I've attached before and after screenshots.

    I've never had this happen before and I work with PNGs everyday, I spoke to and adobe support rep yesterday and gave them an AI filer where I tested PNGs vs JPEGs out. JPEGs are totally fine, only issue is with placing PNGs and I rather place a PNG than…

    23 votes

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    I am happy to share that we have fixed this bug in our latest release – 27.0.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

  5. The operation cannot complete because of an unknown error. CANT

    Since the last update.. Every time I try to trace & make something. I get this error message "The operation cannot complete because of an unknown error. CANT" then the placed image I tried to trace disappears and only an empty selection box remains. If i do "undo" the image will return. How come I cannot trace anymore? What can I do to fix it?

    15 votes

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  6. PNG import broken

    Illustrator 25.4.8. (on macOS 10.14.6) can't import PNG files any more. For PNG files that have already been placed in previous versions, Illustrator reports a broken link and doesn't allow to relink. (PNG import worked fine in the previous version of Illustrator.)

    10 votes

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  7. Embeded icon not showing in the links panel

    Illustrator 26.0.1/ macOS Big SUR 11.6.1
    The icon for embeded images (like in illustrator 2021) in the links panel it's not showing anything, it's blank.

    9 votes

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  8. Images get randomly cropped from unwanted sides with Crop Image

    Currently when you wish to crop an embedded or linked image, clicking the crop button makes the cropping interface appear over the image.

    When this happens, illustrator has already applied some (seemingly random) degree of cropping to the image.

    This is super annoying if you only want to crop one edge of the image as you have to return the other three edges to the uncropped position.

    Also if you are zoomed in so far as to not be able to see all the edges of the image, you crop the edge you are looking at without realising illustrator automatically…

    9 votes

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  9. Wrong resolution calculation on pasting an image copied from Photoshop

    Windows only it seems like.
    1. Create a document in Photoshop, 100×100px, 72ppi
    2. Copy the contents
    3. Create a web/mobile-based document in Illustrator
    4. Paste the copied image

    Illustrator pastes 99.9875×99.9875px image.

    It turns out Photoshop uses pixels-per-meter (biXPelsPerMeter and biYPelsPerMeter) to define the reoslution.
    72ppi is exactly 2834.6472 pixels per meter.
    Unfortunately, the value must be an integer (thanks to BITMAPINFOHEADER), so the convention is to use 2835 (which is 0x0B13 in hexadecimal).

    But Illustrator is going by the letter of the law (not the spirit) and converting 2835 to 72.009 pixels per inch.

    2835 / 2834.6472 ×…

    7 votes

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  10. Illustrator links are broken upon document recovery

    After suffering through terrible support through the chat in Adobe Admin Console (basically just telling me that I'm wrong), I've been redirected here.

    Here's the bug:

    In Illustrator 24.1.X, all links will be broken when you try to open a recovered document. This does not happen in 24.0.X

    How to reproduce:

    Create an AI File

    Link a png from the 'Links' folder next to it

    Save it

    Make an edit and let it Auto Save

    Force Close AI

    Open the 'recovered' file when it asks me

    You are met with this:

    'Could not find a plug-in to read the linked…

    7 votes

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  11. .psd clipping path makes imported image scale incorrect

    Create a file in Photoshop at 300dpi with a clipping path, import the file into Illustrator CC and place it. Make a note of the scale it imports at then import that same file without a clipping path and you'll get a different scale.

    It seems Illustrator is treating the clipping file the same as an embedded file and using 72dpi as it's default resolution.

    Why a clipping path should do this to a file is very strange.

    7 votes

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  12. place individual PSD layers into ILLUSTRATOR as LINKED files like Indesign

    Placing individual psd layers in Illustrator is a joke compared to Indesign.

    When trying to place a linked and layered psd file in Illustrator you get NO 'options' (even when 'options' is selected in the dialogue box when placing/importing.)

    You have to have 'link' turned off in the dialogue box in order to see the 'options' and even then the psd layers just come in as embedded shapes WHICH AREN'T linked but embedded instead. When you then unembed/link them, NEW .psd files are then created instead of linking back to the original .psd files.

    The Adobe online instructions mention that…

    5 votes

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  13. Illustrator does not insert images from Telegram by drag&drop

    When I try to drag and drop an image from Telegram into Illustrator, it inserts the text of the temporary file path instead of the image.

    Note that drag&drop from Telegram to Photoshop works correctly. The same method can be used to drag and drop images to the desktop or other applications.

    Mac OS 12.6 (but I have tested it on Windows too)
    Illustrator 26.5 (but also tested with previous versions)

    5 votes

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  14. Links panel showing wrong date created and date modified

    MacOS Monterey (12.4) on
    MacBook Pro with M1 Max Chip
    Illustrator 26.3.1
    All placed links show a creation and modified date of Feb 6, 2040. This is every file I open. It doesn't matter if the link is stored locally or on a server. The dates of the file stored in the folder are correct, but the info in the links panel shows the wrong dates. All previous versions of Illustrator show the correct date. This makes Illustrator 2022 unusable for me!

    5 votes

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  15. Illustrator stopped reading certain .tif files after update to version 26.0.2

    My illustrator stopped reading certain .tif files immediately after update to version 26.0.2. I reverted back to 26.0.01 and everything works as usual. I uploaded an example .tif file I had an issue with.

    5 votes

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  16. PARM error with embedded image

    iMac OS Catalina 10.15.7
    Adobe Illustrator 25.4.1

    I get an PARM error when selecting an embedded image and clicking the "Edición" menu (Edit in spanish).
    After clicking the OK button I can then access all the "Edit" menu options as usual.

    Please fix this annoying behaviour.

    Thanks,
    Guille

    5 votes

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  17. Image automatically gets embedded when dragged into Illustrator

    This is screwing my work flow and happens out of nowhere

    5 votes

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  18. Illustrator turning PNG images yellow/purple / inverted

    Running Illustrator 27.4.1 on Mac OS Ventura 13.2.1.

    Having this issue with clear PNGs on Illustrator. The PNGs look okay when placed on the file. Upon re-opening of the file, all of the clear PNGs have turned negative, having a purple filter/yellow background.

    4 votes

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  19. On Opening, Illustrator can't read linked files and adds multiple copies of linked images

    On some files, on open, I receive an error regarding linked images and when trying to resolve, Illustrator adds multiple copies of the same linked image without actually fixing the original images. It'll add linked images into locked layers where there were no images.

    This started in version 26.4.1 and have tested with uninstalling newer versions, opening the same files on older versions, and installing newer versions until the issue appears.

    Screenshots attached where it shows it adding in linked images, even on layers that were locked and had no images on save.

    4 votes

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  20. The operation cannot complete because of an unknown error [PARM]

    Illustrator 25.4.1
    macOS Big Sur 11.5.2

    • Launch Illustrator.
    • New Project.
    • Add shapes, or text.
    • Select all.
    • Rasterize.
    • Click Object to reach Trace.

    Tested on a New Admin User with the same result.
    NVRAM Reset
    Safe Mode
    Recovery Mode/Disk Utility/First Aid
    Tried with different project files and formats (.ai, .pdf) with the same problem.

    4 votes

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