Constant Random Crashing
Adobe Illustrator CC 2020; A coworker and I are coming across the same issue where our Illustrator is consistently crashing almost every hour or so throughout the day, seemingly at random. It will happen when trying to select/move an object, when trying to save, when clicking on another window, when clicking on a dropdown, and even when the machine is just sitting here doing nothing on my lunch breaks, it's not a question of if it will crash, it's when.
Sitting behind us is another co-worker who has yet to have this issue happen on his machine, we're all on fairly similar MacBook Pros, same network.
Process: Adobe Illustrator [9055]
Path: /Applications/Adobe Illustrator 2020/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: Adobe Illustrator [9055]
Version: 24.0.3
Parent Process: (null)
Date/Time: 2020-01-30 11:09:38 -0500
OS Version: Mac OS X 10.14.6 (18G2022)
Report Version: 12
Exception Type: EXC_CRASH (SIGPIPE)
Signal Number: 13
Publisher Process PID: 0
Publisher Process Name: PID Not Found
Thread Count: 203
Crashed Thread: 26
RAM: 16384MB
Machine: x86_64
Model: MacBookPro15,1
CPU * Core count: 12
CPU Frequency: 2200MHz
Bus Frequency: 400MHz
Open GL Renderer: AMD Radeon Pro 555X OpenGL Engine
Open GL Version: 2.1 ATI-2.11.21
Open GL Vendor: ATI Technologies Inc.
Adobe Product Version: 24.0.3
Adobe Product Build: 375
Adobe Crash Reporter Version: 8.0.3
User GUID: 5564753C-ADCC-4629-A67F-56553D3046D3
Crash GUID: 7C71FC6B-60CA-415C-A769-3EE28715C603
Graeme Henson
shared this idea
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Graeme Henson
commented
In my case, potentially it has to do with a bit of 3D software called Esko that my work place uses. They've detailed the issue here:
However, I've loaded their hotfix onto my machine and I'm not entirely certain if that's the actual issue and if that will fix it.
.... and that didn't seem to fix it. Still randomly crapped out on me.
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Anonymous
commented
This has been happening to me as well. Any updates??