Illustrator crashes when using certain tools, when macbook goes to sleep, when left on too long, when selecting items (CMD+A)
Going mad trying to fix this bizzare problem on my new 2019 Macbook pro.
- Latest version of illustrator (24.1.2)
-Mac OS Catalina 10.15.4, 2.3 GHz 8-Core Intel Core i9, 32 GB 2667 MHz DDR4, MD Radeon Pro 5500M 8 GB
Intel UHD Graphics 630 1536 MB
Since maybe last month, illustrator has been crashing more and more frequently, and at the strangest of times. I have everything almost exactly the same on my 2018 Macbook Pro and Illustrator is totally fine on that one. I can't quite figure out what is going wrong with this laptop.
For instance:
-When I hit CMD+A it might crash (this is most recent, crash report linked).
-Twice last week it crashed when I used type on path tool and altered the orientation (it actually started to spaz out when I started moving the orientation to under the line; This I could repeat with the same outcome)
-Anytime the computer goes to sleep it will crash.
-If I'm working with a content-heavy file, it might just crash for no reason.
So I suspected maybe it was the CPU / GPU switching in my system preferences / energy saver, but turning it off has done nothing. I've completely re-installed illustrator, Creative Cloud, even refreshed my OS and still this problem reoccurs with Illustrator. I am starting to suspect something is not right with the new MBP 16" and Illustrator..
-Damien
Damien Zuniga
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