Operation cannot complete because of an unknown error. [CANT] - Crashes and will not open application
Illustrator 24.2 and 24.2.1
Windows 10 Home
I've been getting the following error since version 24.2 but was still able to open and do work.
The operation cannot complete because of an unknown error. [CANT]
Yesterday I chose to update to 2.2.1 thinking it might fix that error. Now I cannot open Illustrator at all. I am not an IT person, but I have already tried the following to fix it but to no avail:
-Restarting my machine multiple times.
-Uninstalling and reinstalling Illustrator with options
-Uninstalling and reinstalling Illustrator with remove options
-Going back to an earlier version
-Allowing the diagnostic tool to run (apparently this option is available in the latest version). But after it ran through 3 or 4 initializations, it crashed as well and now I no longer even get that option.
-Removed all the old versions in my user profile [user]/AppData/Roaming/Adobe
-Removed old versions in the Program files Program Files/Adobe/
-I ran the Adobe Cleaner Tool [just on Illustrator]
-Uninstalled and reinstalled Adobe CC Cloud Desktop Version
-I tried to start Illustrator in Win. Safe mode, still crashed.
-I finally did a system restore that backed it up to version 24.1.3 and am still getting the error message.
I have spent the last two full days trying to fix this and am at my wits end. I am about to completely uninstall Adobe CC Desktop again using the Adobe Cleaner Tool and start from scratch because I'm already behind on work and have to get something running ASAP.
Has anyone else had this problem and were you able to fix it?
Kaye
shared this idea
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Suhair V
commented
The illustrator not opening up after renaming
Carshes after renaming the folder c: \ Program Files \ Common Files \ Adobe \ UXP \
Let me know if you have any other solutions -
Anonymous
commented
Vahid N, you saved my life. I had the same error CANT etc. Renamig UXP directory in "C:\ Program Files\Common Files\Adobe" solved the problem permanently. Thank you very much: now everything works in properly manner.
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Anonymous
commented
This saved my *** .. Thank you my dude @Vahid N
https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html
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Dj Aou
commented
same here
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Vahid N
commented
This solution helps me.
https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html
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Muhammad Amir commented
Same ISSUE
How can i resolve this issue? -
Anonymous
commented
Solution for Adobe Illustrator. Regarding the problem...
"The operation cannot complete because of an unknown error. (Cant)"
The problem is caused by some files in the directories.
"c: \ Program Files \ Common Files \ Adobe \ UXP \"
In Windows 10 (X64)
Rename to "c: \ Program Files \ Common Files \ Adobe \ 00UXP \"
(In this way they are not erased and you can return to them, for if other programs fail)
It contains the routines for the start screen and new documents of the different Abobe programs.
https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html
luck!!! ;) :)
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Anonymous
commented
Same issue here too
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B K Sen
commented
Same problem here. and me also tried my best. but no improvement