I just paid for, and downloaded a new illustrator app three days ago and it's already not working, when I opened the app this morning it asked to verify me, so I added my email, password , it asked for phone number, verified that , no problem. Yet, once it was all done , a blank window with a loading symbol kept popping up every 4 seconds or so for hours, when I try to close the windows my entire app shuts down, I tried everything there is.. but I can't even uninstall the app. I'm really helpless here and I have deadlines to meet. Would really appreciate some explanation and help . Thank you.