Illustrator 2021 (25.1.0) slows, freezes, crashes every 1-3 hours.
I have tried to use Illustrator 25.1.0 on 3 different laptops, ALL instances resulted in the same problem. The application will perform normally for a while, then at some point, typically between 1-3 hours of constant use, the function you are asking for via mouse input will freeze. (examples: moving a text box or shape, highlighting text, etc.) Sometimes the freeze will be preceded by a slight slow down in responsiveness. Once there is a freeze, the menu pull downs are inoperable too, so you can't ask it to save. When it freezes, a recovery file may or may not be generated. The freeze will often require task manager to end. This same type of freeze was happening to me with previous AI versions on laptop #1 dating back to 2018. Recently, which may have coincided with August 2020 release (version 24.3) or October 2020 release (version 25.0), the chronic crashing problem on laptop#1 seemed to be alleviated and I was so relieved that problem might have been fixed after 2+ years of suffering through loosing my work ALL THE TIME and having NO resolution via technical support. However, once January 25.1.0 was updated, the pattern of crashes started again, at which point I started investigating the issue in other laptops. The files I have been testing are lines only, with no effects, and no digital images. 25MB. No art pens installed for any of the laptops.
Laptop #1
Lenovo Yoga 720-151KB
Intel Core i7 7th Gen
RAM 16.0 GB
OS: Windows
Version: 10.0
System Architecture: x64
Built-In Memory: 16207 MB
(0) Intel HD Graphics 22.20.16.4749
(1) NVIDIA GeForce GTX1050 26.21.14.3648
(has touch screen)
Laptop #2
Lenovo Yoga 730-151WL
Intel Core i7-8565U CPU @1.80Ghz-2.00Ghz (8th Gen)
RAM 12.0 GB
OS: Windows
Version: 10.0
System Architecture: x64
(has touch screen)
Laptop #3
LG Gram 17
Intel Core i7 (10th Gen)
RAM 16GB
OS: Windows
Version: 10.0
System Architecture: x64
Built-In Memory: 16093 MB
Intel Iris Plus Graphics 27.20.100.8935
(does not have touch screen)
Nan
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Rodrigo Carvalho
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have the same problem