Fix Creative Cloud - files can't be retrieved but cloud says no sync errors
Operating system: MacOS Big Sur Version 11.6
Adobe Illustrator: 25.4.1
Trying to open a cloud document but they don't seem to exist/can't be opened as I cannot access my docs in the cloud.
I have restarted, updated etc etc and still, when I want to access my cloud docs Illustrator says "Something went wrong, please restart the app and try again"
I've also tried accessing from the Creative Cloud app where I have gone to my library and my cloud documents, nothing loads up - it just spins seemingly forever.
Weirdly though, in Illustrator on my iPad Pro it says that there are "No sync errors" for my cloud documents.
What is going on Adobe? It's infuriating to pay for functionality that doesn't work. Please can you shed some light/fix this asap.