Cloud Documents Do Not Open (Urgent)
There is a bug that I have been experiencing for some time with my cloud documents in Adobe Illustrator. Like any other day at work, I'll open up illustrator and go to open one of my cloud files that are accessible on the home screen under 'your files'. However, these files for some reason have become unresponsive to my clicking on them. Double-clicking on them to open results in absolutely nothing happening. I can move the file around to new folders and other functions under the three dots, but I cannot simply open the file by clicking on it. This makes them completely inaccessible and totally makes storing them in the cloud completely useless.
I have had this problem on two different machines so far, and have tried various fixes such as resigning in and reinstalling a fresh version as well as restarting my computer.
Here are the specs for the first computer I experienced these troubles with:
macOS Monterey 12.3.1
2.6 Ghz 6-Core Intel Core i7
16 GB 2667 MHz DDR4
AMD Radeon Pro 5300M 4GB
Here are the specs for the second:
Windows 10
Intel Core i7 -10750H CPU @ 2.60 GHz
16 GB Ram 2933 MHz
NVIDIA GeForce RTX 2070 Super
I should also mention that if I open a new file and try to open up these cloud documents by going through File>Open Recent Files> they will not open either.
Documents won't open through using Adobe Creative Cloud either.
So in conclusion they will not open through the standard home interface or through the open-recent-files- function and I need mega help.
Jake Allen
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Divine Social Co. commented
The same thing has been happening to me. It's driving me crazy
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Tu Pham commented
I'm experiencing the exact same problem. I authored some graphics, saved them to the cloud and now I can't open them!