Image links broken in Illustrator 29.8 for different users
We work as a team on Windows, files are linked from an area like "C:\Users\UserName\SharedDrive\" where the user name changes based on the team member.
Illustrator 29.4 can handle this change. For example, if Jane and I are working on the same file, she can place a file with a link C:\Users\Jane\SharedDrive\file name.jpg, and when I open the file, Illustrator updates the link to C:\Users\Sarah\SharedDrive\file name.jpg with no issues.
Jane updated to Illustrator 29.8.2 and suddenly all her links appear as missing on my computer. I tried also updating to 29.8.2 and links remained broken. We both downgraded to 29.4 and she resaved the file, links are working again for both computers. This seems to be a bug in Illustrator 29.8.2.
Sarah
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Kimberlee
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My linked files are not working properly about 40% of the time. When I open them, they often display outdated colors, overlapping artwork, or other incorrect content. This issue has been happening consistently for almost five months, and it's becoming extremely frustrating.
Sometimes everything works perfectly, but on days like today, every single linked file is incorrect. My only workaround is to repeatedly restart Illustrator—sometimes 20 times a day—and I've also tried restarting my computer, but the problem keeps coming back.
This ongoing issue is having a significant impact on my workflow, and I would really appreciate any help identifying and resolving the root cause.
New idea from comment
This comment was upgraded into a new idea: Linked files are displayed broken when opened