62 results found

1. Local file saving and opening is extremely slow when connected to slow external server or VPN.

   LOCAL file saving and opening is extremely slow when connected to slow external server or VPN.

   Even though I only work on my local drive, opening or saving a simple document takes up to 2 minutes when I'm connected to a slow VPN connection server. Note: I don't open/save through the VPN, I only opens and saves from my local drive.

   The second I close the slow VPN connection, Illustrator works like normal and saves the same file in <3 seconds.

   So -- What is Illustrator doing accessing that VPN connection when everything it needs is on the local disk?

   This is not an issue with Photoshop and Indesign.

   Illustrator CC 2018 - 22.1

   LOCAL file saving and opening is extremely slow when connected to slow external server or VPN.

   Even though I only work on my local drive, opening or saving a simple document takes up to 2 minutes when I'm connected to a slow VPN connection server. Note: I don't open/save through the VPN, I only opens and saves from my local drive.

   The second I close the slow VPN connection, Illustrator works like normal and saves the same file in <3 seconds.

   So -- What is Illustrator doing accessing that VPN connection when everything it needs is on the local disk?

   … more

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   19 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

2. Illustrator CC 2018(Mac) Crashes every time I save

   Every time I save Illustrator quits and creates a weird .tmp pdf file? forcing me to save as every time I need to save

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

3. REMOVE THE POPUPS - share online

   please remove the annoying popup ... i will never share or use google cloud for any business documents.
   and i hate HATE popups that will not go away. i never want to see any popups.

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   Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   We have rolled out a release yesterday which gives the capability to turn this off through a 'Don't Show Again' option available in the popup dialog.

4. Unit issue with DXF exported from Illustrator

   Hello,
   Units are not correct when exporting DXF files from Illustrator CC.

   A 100 mm diameter circle exported from illustrator CC (22.0.1) is opened in Creo Parametric 4.0 (M070) and measures 2540 mm.

   My CC options are in millimeters
   $INSUNITS in DXF file should be defined to 4 = Millimeters
   Actually it is exported with 1 and this is incorrect.

   Changing $INSUNITS from 1 to 4 in Notepad is not a sustainable solution !

   Default drawing units for AutoCAD DesignCenter blocks:
   https://www.autodesk.com/techpubs/autocad/acad2000/dxf/header_section_group_codes_dxf_02.htm

   Thanks you for tanking in consideration this problematic.

   Best regards

   Nicolas Bourgeois

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   15 votes

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   Completed (Comments Open)  ·  Anjali responded

   I am glad to update that this issue was fixed in 23.1 release.

   Thank you for all the feedbacks.

5. PDF Export/Save .joboptions not appearing; cannot use PDF/X-4:2010 Standard joboptions

   Adobe PDF Export presets (.joboptions) that work in ID, PS do not appear as options in Save As > PDF in AI.

   Edit > Adobe PDF Presets... show they are installed. Attempting to Install them manually returns an error: "The preset '[XX.joboptions]' is not recognized as a valid .joboptions file." They cannot be Edited nor Exported from this dialog. (Even though they can be Edited and reimported in other apps.)

   Affected presets use PDF/X-4:2010 Standard.

   Illustrator requires PDF Export presets specifying Standard PDF/X-4:2007 or lower/None.

   Creating new presets within Illustrator and selecting "Standard: PDF/X-4:2010" in the dialog actually creates .joboptions files specifying compliance with PDF/X-4:2007.

   This can be verified by opening the .joboptions files in a text editor. (I used BBEdit.)

   Simply opening a non-working preset (works in ID & PS, but not available in AI) as text and changing the line:

   /CheckCompliance [
   /PDFX4:2010

   ... to PDFX4:2007 renders the preset functional again.

   This has been tested on Illustrator versions CC 2017, 2019, and 2020 on multiple machines; Mac OS Sierra, High Sierra, Mojave.

   this follows from this Adobe Support forum thread:
   https://community.adobe.com/t5/illustrator/my-adobe-pdf-presets-don-t-show-up-in-illustrator-cc/m-p/10861208#M162030

   Steps to recreate:

   Create a PDF preset within ID (any version after CC 2015) that specifies Standard: PDF/X-4:2010.

   Verify this same preset is valid and functional in ID & PS.

   Open any file in AI (versions 2015-2020). File > Save As with option Format: Adobe PDF. In the Save as Adobe PDF options dialog, under "Adobe PDF Presets:" the custom .joboptions file is not present in the list.

   Under Edit > Adobe PDF Presets... in the list of installed presets, the custom .joboptions file is listed. Selecting it, both Export and Edit are grayed out.

   Selecting "Import" and selecting the same .joboptions file returns an error: "...not a valid .joboptions file."

   Create a New PDF preset within Illustrator. Specify "Standard: PDF/X-4:2010." (2010 is the only X-4 option.)

   Verify Edit and Export options are not grayed out and function.

   Verify preset works in ID & PS.

   Open both presets (Mac OS: /Users/[username]/Library/Application Support/Adobe/Adobe PDF/Settings/) with a text editor.

   Find the lines beginning with: "/CheckCompliance" and the immediate line after:

   Files created in ID will read:

   /CheckCompliance [
   /PDFX4:2010

   Files created in AI will read:

   /CheckCompliance [
   /PDFX4:2007

   In AI (Edit > Adobe PDF Presets) and ID (File > Adobe PDF Presets > Define...) both report "Standards Compliance: PDF/X-4 2010"

   In text editor, for preset created in ID, manually change:

   /CheckCompliance [
   /PDFX4:2010

   to "/PDFX4:2007" — Save preset.

   Verify PDF preset that was previously unavailable in AI, File > Save As, Format: Adobe PDF is now present and functional.

   Under Edit > Adobe PDF Presets... preset now has Export and Edit buttons enabled. (Preset still reports "Standards Compliance: PDF/X-4 2010")

   Resolution: Either create all PDF/X-4 standards-compliant PDF export presets within Illustrator for the rest of the CC suite; or manually edit all .joboptions files created for PDF/X-4 standards-compliance from "2010" to "2007."

   This may present an issue where strict adherence to the 2010 version of the standard is critical and required. Although PDF's are exported with "2010" selected, they are actually only compliant with 2007, the only version AI understands.

   Adobe PDF Export presets (.joboptions) that work in ID, PS do not appear as options in Save As > PDF in AI.

   Edit > Adobe PDF Presets... show they are installed. Attempting to Install them manually returns an error: "The preset '[XX.joboptions]' is not recognized as a valid .joboptions file." They cannot be Edited nor Exported from this dialog. (Even though they can be Edited and reimported in other apps.)

   Affected presets use PDF/X-4:2010 Standard.

   Illustrator requires PDF Export presets specifying Standard PDF/X-4:2007 or lower/None.

   Creating new presets within Illustrator and selecting "Standard: PDF/X-4:2010" in the dialog actually creates .joboptions… more

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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

6. Acrobat PDF File Format is having difficulties. Bad parameter.

   Having this issue after the 27.3.1 update. Found that it cause by the mask inside the transparency. The error prompt out when we try to save the file.

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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 27.4.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Ankit Goyal

   Illustrator Team

7. illustrator cc 2018 wrong in export psd after rasterized

   colors change in file export with pantone, my steps are as follows:
   1- I have created a file in illustrator CC 2018 with 8 spot colors or pantone.
   2- rasterize the file with the function "keep spot colors " flagged
   3- export the .psd image with the function in the connection tab
   4- the resulting file has changed colours and wrong result

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

8. DXF files not coming in to scale

   Catalina
   New Illustrator update 25.1 — DXF scaling is off, not correct.
   Original size nor does it work using 100% scaling import.
   Previous version no problem... DXF files come in to scale "original size"

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   Completed (Comments Open)  ·  Ravi Gupta responded

   We have fixed the issue in AI version 25.2. Would request you to let us know in case you still run out into this issue.

   Thanks,
   -Ravi Gupta
   Illustrator Team

9. SVG Stroke Widths are not scaled according to viewBox

   MacOS Mojave 10.14.6
   Illustrator CC 2019

   1. rename the attached .txt file to .svg and import the SVG file into Illustrator.

   expected: it should display two horizontal lines
   actual: it appears as a rectangle because the lines are touching

   here are two lines, 200px apart, with 100px stroke width in a 500x500 SVG with a viewbox of 1000x1000. since the viewbox is twice the size of the SVG document, the stroke width should be scaled down to 50px and the lines should not overlap.

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   Completed (Comments Open)  ·  Anjali responded

   I am glad to update that this issue was fixed in 24.0 release.

   Thank you for all the feedback.

10. Clicking on File > File Info... does nothing and sometimes locks up

    When opening a file or creating a new file, nothing happens when I click on File > File Info...

    The menu bar disappears and all menu options are grayed out. I can sometimes hit escape and it clears the condition, but I'm unable to open the File Info dialog. Other times, it completely locks up and I have to Force Quit.

    On version Illustrator 22.0.1
    Running Mac OS High Sierra 10.13.3 (17D102)
    MacBook Pro (Retina, 13-inch, Early 2015)

    12 votes

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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

11. Saving a file should not highlight the extension

    When saving (copy, exporting, etc), the save box highlights the extension. This should not happen. Soon as you choose a different format, the extension is no longer highlighted (which is good and how it should be). The extension should not be highlighted. This Illustrator bug happened after the Mac Catalina update.

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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi ,
    Thanks for reporting the issue . This issue is fixed with Mac OS 12.1 update .
    Thanks & Regards,

    Ankit Goyal

    Illustrator team

12. PNG Not exported with Black Background

    Export Element > PNG > Background Color Black not working

    Illustrator Version: CC2018, 22.0.1 (64-bit)
    OS: Windows 10
    Language: German

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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

13. SVG files scaling issue

    At the opening, AI does not take in consideration a transform define in a <use /> in a SVG file and all elements defined in this section have wriong scale (see displayingissue.png). This is not obsevable in any web browser and competitor tool. In attachement, inital SVG file and the file modified (*_AI.svg) to get correct displaying in AI.

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    11 votes

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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

14. SVG export for screens not working properly.

    Windows 11 22000.556 / Illustrator 26.1

    Hi there,

    The SVG file exported through "Export for screens" is corrupted when opened with any web browser, Illustrator or Photoshop.

    I managed to export it properly by installing an older version of Illustrator (26.0.3). Previously I tried uninstalling and installing version 26.1, restarting the computer, etc and it didn't work.

    Best,
    Alex

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    10 votes

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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.4.1 which is available worldwide now.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Regards,

    Rohit Jain

    Illustrator Team

15. Illustrator CC 2018 in macOS High Sierra Save 'Adobe PDF' presets/.joboptions scrambled, unsorted, mixed up

    Since the Illustrator CC got updated to 2018 in macOS High Sierra, whenever saving as Adobe PDF, the PDF print settings/job options got all scrambled/mixed up in the 'Save Adobe PDF' dialog.

    These should be sorted alphabetically, but as you can see they're all mixed up. A couple of colleagues are also experiencing this. Is there any way to workaround/fix this issue? See related thread from InDesign - could a startup JSX fix this issue?

    See my original post on the Illustrator users forum: https://forums.adobe.com/message/10419940#

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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

16. illustrator save as PDF bug - v24.0

    i have a problem with the new version of illustrator 2020 (v24):

    if i save a file as PDF i am not able to open it or preview it
    - see the test.pdf how all pdf files saved under illustrator v24 looks for me...

    System: iMac Pro 2017 - Mojave 10.14.6

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    9 votes

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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

17. TIFF形式で書き出す時に日本語でファイル名をつけるとTIFFファイルのレイヤー名が文字化けする

    Illustrator ver25.3.1 ja_JP/Macintosh
    macOS10.15.6

    再現手順
    １．アートボード上にアートワークを用意する。
    ２．ファイルメニュより「書き出し＞書き出し形式」を選択しオプションのTIFFファイルを選択する。
    ３．書き出されたTIFFファイルをPhotoshopで開くとレイヤー名が文字化けしている。

    結果
    TIFFファイルのレイヤー名が文字化けしている。

    期待する結果
    TIFFファイルのレイヤー名がver.25.2.3での結果のように正常に出力される。

    これは大勢に影響のない問題ですが、一連のUnicodeテキストの取り扱いに関する不具合だと考えられます。
    書き出されたTIFFファイルのイメージリソースブロック中の8BIMシグネチャ（TIFFファイルはリトルエンディアンですからファイル内のバイト順序は逆転してMIB8で保持されています）の関連する識別子が２つあります。このうちnormがシフトJISコードでビッグエンディアンにて記述されます。もうひとつのluniはUnicodeでリトルエンディアンで記述されるのが本来の状態です。このluniの方が文字化けを起こす要因です。しかし、どの様な変換エラーなのかまでは把握できませんでした。以下は不具合が生じている部分の抜粋です。いずれもファイル名は「テスト-1.tif」としています。

    ver.25.2.3による出力
    C630 B930 C830 2D00 3100

    ver.25.3.1での出力
    C900 6500 C900 5800 C900 6700 2D00 3100

    ※各文字コードはリトルエンディアンですからUnicodeLTとなります。
    ※最新版のPhotoshopはmormの方を正しく出力出来ないバグが存在します。

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  PCM Maro responded

    製品フィードバックへのご協力ありがとうございます。

    ご報告いただいた「日本語ファイル名で書き出した TIFF ファイルのレイヤー名が文字化け」問題を修正した、Illustrator 2021（ver.25.4.1）を一般リリースいたしました。

    Creative Cloud デスクトップアプリケーションから、製品版のアップデートが可能となっておりますので、動作をお確かめください。

    もし、修正されていないような場合は、コメントをお願いいたします。

    今後ともよろしくお願いいたします。

    Illustrator チーム

18. Trim Transparent Pixels on PNG Export BROKEN in 24.3

    Exporting PNG used to trim out transparent pixels but in Version 24.3 that feature is broken. Exporting PNG results in a file with the dimensions of the object or group INCLUDING transparent pixels.

    7 votes

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

19. SVG text export failure

    Illustrator 22.0.1 cannot export text layer names to SVG, which seriously impairs our SVG processing pipeline. Tested on both Mac and PC.
    To reproduce:
    • Create a blank document
    • Create a new text object with the Type tool
    • Give the text object a name in the Layers control panel
    • Export to SVG, setting Object IDs to "Layer Names"

    The resulting SVG code will contain a <text> entity, but without its "id" attribute!

    7 votes

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

20. SVG Export Settings not applied

    Operating System: macOS Monterey v12.1
    Illustrator version: 26.1

    Steps:
    1. Open .ai file or .svg file in Illustrator that uses a gradient
    2. Export as SVG with the following settings (see attached screenshot):
    - Styling: Presentation attributes
    - Font: SVG
    - Images: Preserve
    - Object IDs: Unique
    - Decimal 2
    - Minify: yes
    - Responsive: yes

    Expected Result:
    - The SVG elements use the "fill", "stroke", etc attributes directly
    - No <style> tag
    - No inline style attributes in the SVG elements
    - Object IDs are random strings (uuid)
    - SVG shouldn't have the <?xml starting tag

    Actual Result:
    - Object IDs are not random, it' using "a, b, c, d, ..." as the IDs - similar pattern to what Object IDs = Minimal would look like
    - There is no styling applied at all
    - When opening the file in Chrome, the styling is lost and most elements appear black

    This is an issue because it conflicts with other elements on the web page that the SVG will be displayed on

    Operating System: macOS Monterey v12.1
    Illustrator version: 26.1

    Steps:
    1. Open .ai file or .svg file in Illustrator that uses a gradient
    2. Export as SVG with the following settings (see attached screenshot):
    - Styling: Presentation attributes
    - Font: SVG
    - Images: Preserve
    - Object IDs: Unique
    - Decimal 2
    - Minify: yes
    - Responsive: yes

    Expected Result:
    - The SVG elements use the "fill", "stroke", etc attributes directly
    - No <style> tag
    - No inline style attributes in the SVG elements
    - Object IDs are random strings (uuid)
    - SVG shouldn't have the <?xml starting tag

    Actual Result:
    -… more

    •  

    6 votes

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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.4.1 which is available worldwide now.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Regards,

    Rohit Jain

    Illustrator Team