Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
48 results found
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Line breaks can be included in artboard names, causing errors
I'm using Illustrator 26.0.2 on Mac OS Catalina.
I often copy titles from the art and paste them into the artboard name box. If the copied title has a line break in it, the line break character will exist within the artboard name, but will not display. (You can tell it's there when moving the cursor via the arrow key, because the cursor will not move when passing the line break character.)
If there is a line break character in an artboard name and you attempt to export the artboard, you will get a generic error. ("Unable to export the…
5 votes -
Ghost Trails
Updated the new Illustartor and now have ghost trails (copies what ever it is I am dragging a million times) everytime I click and drag a picture or text. Cant see my work, or move anything. I can close the window and reopen it and sometimes it will go away until I click and drag something again.
Adobe Illustrator CC 2018
5 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks & Regards,
Raghuveer -
Auto converting units, like from 'ft' to 'in', is missing from CC2019
I added my forum to make sure it wasn't a setting.
There was a feature in cc2019 that allowed me to convert ft. to in. automatically in illustrator. This made my workflow a lot easier because I didn't have to think about the conversion it just did it for me automatically.
I'm not sure why this was removed in cc2020, but can we get it back please???
https://community.adobe.com/t5/illustrator/automatic-conversion-from-ft-to-in/m-p/10783734#M157281
4 votes -
Constrain Angle Preference Setting
When changed, the preference value for constrain angle does not work with shift drag in the latest version 21.1.0.
Pen, shape tools and nudge keys appear unaffected.
The changed value only works with shift drag after application restart.
4 votesThank you for the confirmation.
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Illustrator CC won's allow me to update the artboard size in Options panel.
When I change the width and height the size automatically reverts back to a size that is some 20 pixels off. I need the artboards to be precisely 2160x1920 which is the size they were when created, but somehow they change to different sizes like 2180x1916. When I try to update the size in the field, as soon as I click off the field the dimension goes right back to the old, incorrect dimension. I cannot save it out to the correct dimension. I can drag the size of the artboard with the artboard tool, but that is impossible to…
3 votes -
Illustrator freezes when clicking “New File” on Windows
Illustrator (v29.x ,v30) freezes every time I click “New File”.
The application works correctly if I open an existing .ai file.
GPU acceleration is disabled.
Fonts tested. Drivers updated.
This seems related only to the New Document screen.2 votes -
アウトライン
テキストにアピアランスでオブジェクトのアウトラインをかけ画面を動かすと、CPUアウトライン表示になりクラッシュ。再起不能となりそのデータは復旧不可になる。
ver 29.8.2
Macbook Pro M4
Sequoia 15.62 votesこの問題はまだ続いていますか？
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画像配置の際のフォルダ When placing or relinking images, Illustrator no longer remembers the folder location
画像配置の際、複数回使っている同じ画像でもフォルダを記憶してくれず、大変に困っております。
以前のように、一度フォルダを指定したら同じ場所を自動的に参照してくれる仕様に戻していただきたいです。
制作作業において非常に不便で、効率に大きく影響しています。When placing or relinking images, Illustrator no longer remembers the folder location — even for multiple links that use the same image.
It would be very helpful if Illustrator could once again remember the previously used folder, as it did before.
This current behavior is extremely inconvenient and has a serious impact on workflow efficiency.2 votesこの問題は現在弊社では確認できておりません。引き続き同じ問題が発生する場合は、こちらにご返信ください。 -
別名で保存で「別名で保存」のダイアログボックスが表示されません
illustrator 26.5（64bit）にて、別名で保存ができません。ファイルメニューから別名で保存を行っても、ダイアログボックスが表示されません。
複製を保存は、正常に機能します。
環境設定の削除、再インストールの実行、USBドライブの取り外しと試しましたが、正常に動作しません。
前バージョンは問題がなかったのでバージョンアップによる不具合と思われます。2 votesTakehiko Otomo さま
Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。
いただきました内容につきましては、再現ができませんでした。
その後、27.0ではいかがでしたでしょうか。
また同じ事象がございましたらご返信をお願いいたします。
どうぞよろしくお願いいたします。
Illustratorチーム
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Illustrator exporting to PDF - PDF misaligned (slightly rotated)
.AI file is aligned but when exported to Acrobat PDF, the file is misaligned (slightly rotated). Illustrator .AI file and exported PDF (illustrator default( attached.
2 votes -
Objects stuck in RGB colour space in a CMYK document
I'm working on a print document in CMYK and reusing some elements from a file created in RGB. When I go to change the colour of the text for example in the new CMYK doc it refuses to let me change the object to CMYK.
For instance, I want the text to be 85% K but whenever I input these swatch values it automatically switches back to RBG (R77 G77 B79).
This has been happening in Illustrator on my desktop for months, it's something I run into almost daily even after updating the software.
2 votesDoesn’t seem to happen when tested today.
If it’s still a behavior you are seeing, please record a short video with the exact steps taken and comment back.
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Cursor in palettes doesn't highlight the content
OS X 10.15.6, Illustrator 24.2.3
• If you are in a field in the transform palette (e.g. the x-field where you can define the x-position of an object) and then use the tab key to hop to the next field [y-value] then usually the content of that field is highlighted so that you can simply override the existing value. Now the cursor jumps to the end of the field value and instead of overriting it adds the new value that you type. Very annoying as every other field is not doing that.
OS X 10.15.6, Illustrator 24.2.3
2 votesDoes not longer happen for the user. If anything like this for you, please add a comment or file a new report
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Selection Tools Not Identifying Color Swatches
Mac OS Mojave 10.14.6
Adobe Illustrator 2020With the new release of Illustrator 2020 we are experiencing issues with the swatches applied to art being properly identified in the Swatches panel.
Both the Open Arrow Tool and Closed Arrow Tool are not correctly identifying color swatches applied to art when clicking and dragging to select.
• Select Open Arrow Tool
• Click and drag to select artExpected Result: Color swatch that is applied to the art will be selected in the swatch panel
Actual result: Question mark appears in the swatch panel
• On the same art using Open…2 votesThe attached file opens just fine at several setups, with no problem described, sadly.
If you still a problem like this, please comment back and attach files that behave like this.
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Parts of image becomes invisible in preview mode
Every now and then when I rotate, move or resize objects, parts of my image become invisible, like there were rectangular shaped holes cut through it. I have to go to "Outline" and back to "Preview" to make it look normal again.
I use 23.0.3, latest Windows 10, Nvidia GTX460.
2 votesThe issue no longer happens for the user.
If something similar happens to you — please comment inside.
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Changing colour by pasting code doesn't register as a change / can't save.
I've got a pallette file (yes I should make a swatch), but that's not the issue.
If I copy the code from one colour, then select an object in a different file and paste the code into the box… The program doesn't register a change has happened.
So when I "cmd+s" it doesn't register and my assets don't update in AE.2 votes -
Text panel not working!!! Suddenly I cannot change font, font size, leading, etc.
Suddenly I cannot change font, font size, leading, etc.
2 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
curser error
while i am writing the name of a font I want to use the curser go to previews letter and stack on it, with the new letters written next to it.
Please se the video below.
2 votes -
2 votes
It will take some time for font to be available inside Illustrator. Best way to check in the font has synced it to to Adobe creative cloud application and review the activity stream in Home tab.
If it does not work even after the activity tab shows that the font was synced then either restart the Illustrator or wait for some time. -
1 vote
この問題がまだ発生する場合は、このスレッドにコメントしてください。
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Using Pencil Tool results in error
Unfortunately, the pencil tool still doesn't work for me. I received this unknown error, which I've attached a photo of. The only workaround that I've been able to use is by using a 3rd party plug-in (Astute Graphics Sketch Tool) to use instead of the pencil tool. I don't understand why this bug has been so difficult to fix
1 voteWe are not able to see the issue at our end. Could you please confirm if you’re able to reproduce it consistently on your end? If yes, it would be very helpful if you could share the exact steps to reproduce the problem.
- Don't see your idea?