Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
628 results found
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Illustrator refusing to show fonts in character search when typing with no drop down, illustrator cc 2018
Changing font by clicking in the character search bar doesn't bring up the drop down or show the font changing... it's acting really buggy
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks
Anish Kumar
Illustrator Team -
Hard crash GPU rendering MBP2016 - High Sierra
I run a cleanly installed MBP2016:
High Sierra 10.13.4
3.3GHz i7
16GB ram
1TB SSDIllustrator Version 22.1
On the current version of OS en Illustrator, but also for the past couple of releases I have experienced very frequent hard crashes of Illustrator when GPU preview is enabled.
At random times, Illustrator will freeze, immediately after the entire system and only a hard reboot will bring it back.
The phenomenon is frequent yet completely random (no obvious triggers).
Disabling GPU preview immediately stops this from occurring.
No obvious logs are generated during the event but I can run sysdiagnose if…
1 voteWe need your help.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
layer panel crashes
Scrolling in the layers panel on the laptop crashed illustrator
and all the images disappeared from the recovered file.
my illustrator version is 22.1 64bit.
i am running win10 64 bit up to date.
please fix this I am loosing whole days work due to this.1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
Invisible on a simulated black background
(Illustrator CC5)
When I went to enter some text, The text was invisible, even when I highlighted it1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Placing/updating AI file links in INDD after update takes a very very very long time.
After updating AI and INDD, placing AI files into INDD is taking a very long time. I made an update to an AI file that was placed into an existing INDD files that contains 13 placed AI files. I only updated a few of the linked AI files. Prior to the AI and INDD update, updating these placed links took a few seconds each max. Now, just to update the two links takes about 2 minutes.
This MAY be an AI bug, but I don't know how make that determination as I updated bothat the same time.
1 voteThis seems to an InDesign issue or slowness of your file system or network. Illustrator has no role in the link update / place inside Indesign.
Please log this on Indesign UserVoice : https://indesign.uservoice.com/
or Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . -
1 vote
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
Using Tab to advance to next dialog box field only works occasionally
Editing text in latest Illustrator (immediately after update)... can't tab between font-size and leading fields - I can get it to work momentarily by closing the box and trying again, but the big returns the next time I try to edit text.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks
Anish Kumar
Illustrator QE -
Vector shapes show as black
When opening an .ai file on one particular PC in our workplace (a file that was created on a different PC) most of the vector shapes show as black-filled shapes.
We have multiple copies of Illustrator (all version 22.0.1 (64-bit) in our workplace and on every other PC the artwork displays properly (with no black shapes).
Turning on 'Overprint Preview' on the troublesome PC fixed the issue.
On every other PC turning this option on or off has no effect.
If we create a new file in Illustrator on this troublesome PC then we don't experience any problems?
I have…1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
Stroke alignment out of bounds
When drawing objects on top of each other stroke points tend to go out of bounds and are not aligned with other objects in line. I don't know if this is bug or my settings messed but its annoying and would like to get it fixed or solution.
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Line distortion Issue
I am having this issue while designing in Illustrator. The example attached is only one area that is having this distortion. The smooth lines have little cuts out of them, but when I save it out it seems to be ok. It is very distracting and would like to know if there is a fix for it.
1 voteWe have no access to the Facebook link or Dropbox link you posted. Please email us screen shot on sharewithai@adobe.com
Meanwhile please also check if you are on macOSX 10.13 and are impacted by this: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/20384572-high-sierra-macos-10-13-gpu-rendering-issues-wit
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crash
I am using CC 2018 and it is up to date. Illustrator randomly quits when saving file. When I hit command + s, Adobe will randomly quit. Has done it twice today. A few more times the last few days.
1 voteAre you by any chance saving it a network share over macOS 10.13?
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Some files (not all) print in a mirror image
Random files will print in a mirror image. I have checked settings in my printer and it is not there. This started happening when I updated Illustrator 2 days ago
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
1 vote
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Mac Illustrator CC2018 cannot key in % of Cyan as the tint % of the Swatch
When create a swatch e.g. 20C 80M 0Y 0K,
I cannot key in 20 (%) as the tint of that swatch.
Even use my magic mouse scroll one digit to one digit, next to 19 is 21.
No digit 20.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator Crashes using wacom
While using wacom Illustrator CC 2018 crashes on my mac randomly.
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
Bug With Blend tool with check preview mode and text in CC 2018 on Mac and PC
In Illustrator CC 2018, when you want to modify a shape gradient by passing it in step with check preview mode. The software crashes every time. I tested on PC and Mac with different windows and OS, and each time the software crashes.
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Unable to move anything once placed within Adobe Illustrator
I am using the latest version of Adobe Illustrator, i have restarted both my computer and my program numerous times and the issue persists. I am unable to move anything once placed on the Illustrator workspace. the only thing it allows me to do is to resize the objects but not move them.
It is really frustrating when you come across issues like this which just interrupt workflow preventing you from doing the simplest actions. I am sure there is a fix but I don't have the understanding to know how to fix the issue and the majority of forums…
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks
Anish Kumar
Illustrator Team -
Style Menu in Warp Options panel not opening.
CC2018 in OSX.11
When I click on OBJECT/ENVELOPE DISTORT/MAKE WITH WARP when an object is selected I cannot open the STYLE menu in the WARP OPTIONS box. I click on the menu and only ARC is available, menu does not open.
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Anchor Point Tool can create shape so huge, not enough memory to Undo
I was using the Anchor Point Tool to add handles to an anchor point (using mouse pointer to click and drag handles into existence), and suddenly, the shape stroke line shot off the artboard into virtual oblivion (apparently a gigantic loop causing a massively huge shape). When I tried to Undo (Ctrl-Z) a message box popped up saying "The operation cannot complete because there isn't enough memory (RAM) available."
I f'ing lost several hours of work because I had to close Illustrator and not save ('cuz I was afraid it would reload into the same condition, thus destroying many [MANY]…
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Colors Display As Black and Blue
An AI file opens on all our computers except one, with 5 different colors, blue, green, and orange. The one exception opens the file but it renders as black and blue. In all the color settings areas it shows the correct colors but the rendering still doesn't render correctly no matter what you change.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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