414 results found

1. Export for Screens via ExtendScript is slow and appears to have stopped

   Description:
   When I run Export for Screens via ExtendScript, it slows down and looks frozen. The rainbow cursor will appear.

   It actually works, and will finish if I wait long enough. It seems to take about 10 times longer than running it manually from the GUI.

   This is especially noticeable when exporting JPEGs. If the image to be exported is large to some extent, it will hardly progress after the progress bar reaches about 99%. CPU usage will be around 100%.
   Example: When exporting 8 1700x1000px artboards at 300ppi, it takes 157.636 seconds (the weight of each JPEG is 2.9MB).

   If I manually export the same conditions from the GUI, it will finish immediately.
   Example: When exporting 8 1700x1000px artboards at 300ppi, it takes about 2 seconds (the weight of each JPEG is 1.7MB).

   PNG24 is slower than manual, but it doesn't affect as much as JPEG. The CPU usage was around 160%.
   Example: When exporting 8 1700x1000px artboards at 300ppi, it takes 39.376 seconds.

   It happens under the following conditions.
   • At least Illustrator 2020-2022 (24.3.0-26.0.2)
   • At least 2 environments of macOS Monterey 12.0.1 (Apple Silicon) / Big Sur 11.6 (Apple Silicon)
   • At least two models of MacBook Air (Apple Silicon, 16GB memory) / iMac (Apple Silicon, memory unknown)
   • Run via ExtendScript Document.exportForScreens
   • Option JPG 100,300ppi (artboard size is 1700x1000px)
   • Include transparency in artboard

   It doesn't happen under the following conditions, or the delay is not so noticeable.
   • When executed manually from the GUI
   • When the option is set to JPG 100, 72ppi
   • When the option is set to PNG24, 300ppi
   • When removing the transparency from the artboard

   The following items do not seem to have much effect.
   • Whether to start Illustrator with Rosetta. Rosetta makes it even slower

   Expected behavior:
   When I run Export for Screens via ExtendScript, it works as fast as I do via the GUI.

   Document:
   Attachment
   • sample.ai (ai file used for export)
   • exportForScreens.txt (script to execute. Please change the extension to jsx)

   Movie
   https://youtu.be/JNYN2ajyVKY

   === Japanese from here on ===

   ExtendScript経由のスクリーン用に書き出しが遅く，固まる

   説明：
   ExtendScript経由で［スクリーン用に書き出し］を実行すると動作が遅くなり，レインボーカーソルが出て固まったように見えます。実際は動いていて長い時間待てば終わるものの，GUIから手動で実行するのと比べると10倍ほど時間がかかるようです。

   JPEGを書き出すときに顕著です。書き出す画像がある程度大きいと，プログレスバーが99%くらいになった後ほとんど進みません。CPU使用率は100%前後になります。
   例：1700x1000pxのアートボード8枚を300ppiで書き出すとき，かかる時間は157.636秒（できたJPEGの重さは1点につき2.9MB）

   同じ条件の書き出しをGUIから手動で実行すると，すぐに終わります。
   例：1700x1000pxのアートボード8枚を300ppiで書き出すとき，かかる時間は2秒くらい（できたJPEGの重さは1点につき1.7MB）

   PNG24は手動よりは遅いですが，JPEG程大きく影響しません。CPU使用率は160%前後でした。
   例：1700x1000pxのアートボード8枚を300ppiで書き出すとき，かかる時間は39.376秒

   次の条件で起こります。
   • 少なくともIllustrator 2020〜2022(24.3.0〜26.0.2)
   • 少なくともmacOS Monterey 12.0.1(Apple Silicon) / Big Sur 11.6(Apple Silicon)の2環境
   • 少なくともMacBook Air(Apple Silicon, 16GBメモリ) / iMac(Apple Silicon, メモリ不明)の2機種
   • ExtendScriptのDocument.exportForScreens経由で実行
   • オプションJPG 100，300ppi(アートボードサイズは1700x1000px)
   • アートボードに透明効果を含む

   次の条件では起こらないか，遅延がさほど気になりません。
   • GUIから手動で実行したとき
   • オプションをJPG 100，72ppiにしたとき
   • オプションをPNG24，300ppiにしたとき
   • アートボードから透明効果を削除したとき

   次の項目はあまり影響しないようです。
   • IllustratorをRosettaで起動するかどうか。Rosettaにしたらさらに遅くなる

   期待する動作：
   ExtendScript経由で［スクリーン用に書き出し］を実行したとき，GUI経由で行うのと同じくらい速く動きます。

   資料：
   添付ファイル
   • sample.ai（書き出しに使うaiファイル）
   • exportForScreens.txt（実行するスクリプト。拡張子をjsxに変更してください）

   動画
   https://youtu.be/JNYN2ajyVKY

   Description:
   When I run Export for Screens via ExtendScript, it slows down and looks frozen. The rainbow cursor will appear.

   It actually works, and will finish if I wait long enough. It seems to take about 10 times longer than running it manually from the GUI.

   This is especially noticeable when exporting JPEGs. If the image to be exported is large to some extent, it will hardly progress after the progress bar reaches about 99%. CPU usage will be around 100%.
   Example: When exporting 8 1700x1000px artboards at 300ppi, it takes 157.636 seconds (the weight of each JPEG is 2.9MB).

   … more

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This issue is reported to be fixed in 27.8.1.

   Please verify it and comment back!

2. Anchor points not displaying with layer color

   My anchor points are not displaying correctly. They are not the layer color and when objects are selected, they are a light gray and barely visible on a white or any color background. I've tried changing the layer color and that doesn't help and have checked any preferences that may have been changed, but still the same issue.
   Specs:
   Illustrator v 25.3.1 on an iMac 27" (late 2012, 2.9GHz Quad Core Intel core i5 with an NVIDIA GeForce GTX 66oM 512 MB graphics)
   Running MAC OS Catalina v 10.15.7
   Please help with any fixes. I've already restarted Illustrator and my computer a few times and no change. This seemed to have started after a recent update to the latest Illustrator version.

   My anchor points are not displaying correctly. They are not the layer color and when objects are selected, they are a light gray and barely visible on a white or any color background. I've tried changing the layer color and that doesn't help and have checked any preferences that may have been changed, but still the same issue.
   Specs:
   Illustrator v 25.3.1 on an iMac 27" (late 2012, 2.9GHz Quad Core Intel core i5 with an NVIDIA GeForce GTX 66oM 512 MB graphics)
   Running MAC OS Catalina v 10.15.7
   Please help with any fixes. I've already restarted Illustrator and my… more

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   22 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminSaurav Agrawal (Admin, Adobe Illustrator) responded

   This issue arises due to problems with Apple's graphic rendering pipeline on older versions of macOS and has been resolved by Apple in macOS 13 and above. We request you to update your macOS to13 and above to fix this issue.

3. Rotation of a text while Snap to Grid is on

   You can't rotate a text with the Rotate tool when Snap to grid is on.

   Please watch the GIF attached.

   Then try to replicate.

   Open the attached document.
   Enable Snap to Grid.
   Select text.
   Grab Rotate tool.
   Hold Shift (or even do not).
   Try to rotate the text.
   Failure?
   If yes, move it a bit to the side (with snapping still on) and try again.
   Experiment a bit with different positions.

   12 votes

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   Resolved (Comments Open)  ·  0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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4. Pathfinder imprecise results

   Pathfinder distorts curves and these distortions create stray points and small vector artifacts when I "slice".

   This has been an issue from IL5 (pre-CS and pre-CC), when Pathfinder was first introduced.

   Until Adobe increased maximum magnification, it was hard to tell what was happening, but in CC I can clearly see that in Pathfinder, smooth curves distort. My guess is something analogous to mathematical rounding errors in defining the berzier curve.

   Sometimes, the distortion is very "squiggly", appears to be introducing the 'QuickDraw error (reported separately), and produces unusable results.

   While most of these errors and artifacts are essentially microscopic, and can be minimized by applying pathfinder to oversize art and scaling-down, it is still an issue and can be a serious problem if you're creating art that needs to be scaled-up to sizes where the errors and artifacts become conspicuous.

   Pathfinder distorts curves and these distortions create stray points and small vector artifacts when I "slice".

   This has been an issue from IL5 (pre-CS and pre-CC), when Pathfinder was first introduced.

   Until Adobe increased maximum magnification, it was hard to tell what was happening, but in CC I can clearly see that in Pathfinder, smooth curves distort. My guess is something analogous to mathematical rounding errors in defining the berzier curve.

   Sometimes, the distortion is very "squiggly", appears to be introducing the 'QuickDraw error (reported separately), and produces unusable results.

   While most of these errors and artifacts are essentially microscopic,… more

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   11 comments  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   If this does happen for you, please open your Pathfinder panel’s options and change the Precision value it has. Lowering the values improves results, especially on very long curved segments, but also increases the overall time a complex pathfinder operation takes.

   Please comment below if this advice helps — the team can use this feedback to reconsider the default value.

5. Align distribute center doesn't work

   Trying to use Align>Distribute center with Align to Selection selected - on a group of elements.

   Elements arent distributed symmetrically but seem to randomly distribute, some elements very close together and others very far apart. Same issue has been repeating since updating to 23.0.1. Working on MacOS Mojave 10.14.

   For example the attached 3 elements were aligned with horizontal center distribution, but the center object moved close to the left text block.

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   Resolved (Comments Open)  ·  6 comments  ·  Tools  ·  Delete…  ·  Admin →
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6. Actual Size view menu does not display at actual size...

   The new "Actual Size" feature under the view menu does not zoom to actual size. a 1" square is displayed at around 7/8" instead.

   12 votes

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   10 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   there are two issues in this post
   1. Users want this feature to work on multiple monitors.
   2. Users want to have a view actual pixels for web drawings.

   for #1 please vote here: https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/35799382--actual-size-should-work-with-multiple-monitors

   for #2: we have an option to disable – You have to go to Preferences > General and uncheck “Display print size at 100% Zoom”.

7. New text box appearing on clicking in current text box

   When you click in a text box with the type tool, it'll create a new text box unless you click on the actual word you want to modify. Or if you are trying to add something to the end of your text and click like a millimeter off the letter, it'll create a new text box.

   This is super annoying and I'm not quite sure why this function is necessary. It didn't use to be like this until the last update. Please look at this for the next update for those who use a lot of text in Illustrator.

   Thank you

   When you click in a text box with the type tool, it'll create a new text box unless you click on the actual word you want to modify. Or if you are trying to add something to the end of your text and click like a millimeter off the letter, it'll create a new text box.

   This is super annoying and I'm not quite sure why this function is necessary. It didn't use to be like this until the last update. Please look at this for the next update for those who use a lot of text in Illustrator.

   Thank… more

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   Resolved (Comments Open)  ·  10 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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8. Transform Panel in Properties – Nudge using arrow keys problem

   In investigating my own question from in the user forum (https://forums.adobe.com/message/10238447#) I discovered that there is a disconnect between the Transform panel that is embedded in the properties panel and the Transform panel that you access via the Window dropdown.

   The free floating TRANSFORM panel you access from the Window dropdown works just like it always did... when I put my cursor in the X, Y, W or H and click an up or down arrow key it first rounds to the nearest .125" then increases or decreases .125" at a time (assuming the units are set to inches).
   The Transform section embedded in the new PROPERTIES panel does NOT work properly. It only goes up and down in 1" increments.

   I am using Illustrator 22.0.1, and I do not believe this has been addressed yet.

   In investigating my own question from in the user forum (https://forums.adobe.com/message/10238447#) I discovered that there is a disconnect between the Transform panel that is embedded in the properties panel and the Transform panel that you access via the Window dropdown.

   The free floating TRANSFORM panel you access from the Window dropdown works just like it always did... when I put my cursor in the X, Y, W or H and click an up or down arrow key it first rounds to the nearest .125" then increases or decreases .125" at a time (assuming the units are set to… more

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   6 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   No longer a problem in recent versions

9. LAUNCH ERROR ISSUE - Google Drive File Stream

   Drive File Stream interfere with Adobe Illustrator CC 2018 on Windows 7 SP1 x64 bit.

   After installing Google Drive File Stream I get lunch error during Adobe Illustrator CC 2018 (icui18n.dll) and program runs with limited functionality.

   When uninstalling the google drive file stream everything works just fine.

   I shared the same issue with the drive file stream, so i just hope that it will not end up pointing fault one on another. Both applications are important to workflow.

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   9 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   Here is some good news. We users who have confirmed that the issue is resolved when you install the latest version of Google File Stream.
   Please update to Google Drive File Stream 26.1.37.2022 or later

   Thank you Martin for validating the fix.

10. Syncing font from Typekit never works

    When opening a file that I have used Typekit fonts in, the missing fonts dialog box tells me they are missing, but are available to sync from Typekit.
    I have tried the following to restore my fonts

    1. Press "Sync" from the missing font dialog box inside illustrator. (this does nothing. it loads forever and never updates my fonts)
    2. Open typekit in browser, unsync and re-sync all fonts.
    3. Close file. Open typekit in browser, unsync and re-sync all fonts. Re-open file.
    4. Quit Illustrator. Open typekit in browser, unsync and re-sync all fonts. Launch Illustrator. Open file.

    NOTHING works.

    12 votes

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    5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Thank you all of you who had contacted us. Here is the solution

    Kindly try the troubleshooting Steps mentioned on Link: https://helpx.adobe.com/typekit/kb/troubleshoot-font-syncing.html .
    If above mentioned link does not resolve your problem Kindly collect the logs as mentioned in the e link and get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    NOTE: For Myraid pro refer to the link: https://forums.adobe.com/thread/1638311

11. Cursor jumps while editing Font Family name

    When I try to change font name from HeliosCondBlackC to HeliosBlackC (both are installed), erasing part of the name, CC2018 moves cursor to the end (while CC2017 does not)
    I also have 'Entire Font name' option chosen (and never change it), but cursor still jumps to the end.

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our release – 23.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

12. Pattern Scale Not Working

    My pattern scale has stopped working recently for user created patterns (it works ok on the default patterns). Previously I could create a pattern but dragging into the swatch menu, and then when I dragged the corners, the scale of the pattern would adjust along with the size of my shape. Now it does not.

    I have checked that "Transform Both (object and pattern)" is selected from the Transform Panel dropdown, along with Settings > General > Transform Pattern Tiles is also checked on.

    This has been going on since late July 2025 - I've tried every troubleshooting method I can think of along with suggestions I've seen posted. This morning I reset my illustrator preferences (didn't work) and just unstalled and reinstalled Illustrator via Creative Cloud (fulling removing preferences during uninstall). It is still not working after the reinstall.

    Please help! This is a large part of my workflow that's affected. The ONLY way I can get a pattern to scale now is through cmd+click on object > Transform > Scale - which is cumbersome. Is there anything else I can try to reinstate the normal pattern scaling?

    Operating System: Mac OS Sequoia 15.6, Adobe Illustrator 29.7.1

    My pattern scale has stopped working recently for user created patterns (it works ok on the default patterns). Previously I could create a pattern but dragging into the swatch menu, and then when I dragged the corners, the scale of the pattern would adjust along with the size of my shape. Now it does not.

    I have checked that "Transform Both (object and pattern)" is selected from the Transform Panel dropdown, along with Settings > General > Transform Pattern Tiles is also checked on.

    This has been going on since late July 2025 - I've tried every troubleshooting method I… more

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    8 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Seems to work fine in the latest general 2025 release, build 30.0.

    Please comment back if it still misbehaves.

13. The ignoreWhite property of tracingOptions does not work

    Illustrator v 28.0 - Image Trace option check box for Ignore White has been replaced with Ignore Color and an eyedropper option. While I think this is a good addition for manual use, it appears to have somewhat broken the ability to use image trace properly in javascript as the change has made the original "tracingOptions.ignoreWhite = true" no longer work. I suspect there is now an additional option/variable responsible for the color to be ignored's selection but it doesnt appear to be refferenced in any of the current documentation. I've tried adding the method for Abutting (also undocumented) as to enable ignore white option. I've also tried to blindly implement an option for ignorColor to establish a color. but still can no longer use any script that depends on white being ignored from an image trace. This is a fairly sizable setback for my workflow which worked fine before the update. Any feedback on this issue (particularly if someone in the know can provide the options that now need to be set in a script for image trace to ignore white) would be greatly appreciated.

    Illustrator v 28.0 - Image Trace option check box for Ignore White has been replaced with Ignore Color and an eyedropper option. While I think this is a good addition for manual use, it appears to have somewhat broken the ability to use image trace properly in javascript as the change has made the original "tracingOptions.ignoreWhite = true" no longer work. I suspect there is now an additional option/variable responsible for the color to be ignored's selection but it doesnt appear to be refferenced in any of the current documentation. I've tried adding the method for Abutting (also undocumented) as… more

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    3 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The fix has been pushed into the latest 30.3 general release. Please update, check, and comment back if it still happens.

14. Illustrator freezes after computer date changes several times.

    Illustrator stops responding when the computer's date has changed. Photoshop and Indesign work well.

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    As per our investigation, this issue is not longer happening. Let us know if you are running into this issue.

15. Can’t save my files. 'You don’t have enough access privileges. ID: -5000' error.

    Illu wont let me save my files, even though the size is not even that large. I tried restarting my mac and quitting the application a couple times, but still doesnt seem to work.

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    Resolved (Comments Open)  ·  7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. GPU bold fat offset artwork

    I have no idea how to properly name that bug, but here're images.
    This bug, once happened in document, stays at various zoom levels, after switching mode to CPU and back several times, stays after document closed/opened. Even after relaunching AI (he threw an error message also), bug stays!

    11 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    No longer happens in latest releases

17. Persistent Toolbar Rich Tooltips

    Tooltips are particularly buggy when using more than one monitor, they tend to persist and keep animating whilst users are attempting to focus on what they are doing within the interface.

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    10 votes

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    6 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Claimed to be fixed in the latest 30.3 general release.

    However, there was a new report about these showing up. Please update, check, read the comments, and if you experience something similar, upvote and comment.

18. GPUプレビューモードで高解像度２階調の埋め込み画像の表示がおかしくなる。

    macOS13.6.6〜13.6.7
    Illustrator ver.28.5

    再現手順
    1.1200ppi程度のモノクロ2階長画像を用意する。
    2.IllustratorにてGPUプレビューの状態で1.の画像を配置
    3.配置した画像を埋め込むと表示が反転する。

    期待する結果
    埋込前と埋込後で表示がかわらない。

    実際の結果
    埋め込んだビットマップの表示が反転される。

    現状の回避方法
    埋込んだビットマップ画像が存在するドキュメントではCPUプレビューかオーバープリントプレビューで表示を行う。

    これはGPU表示における不具合です。PDF保存などを行うと正常に保存されますが、GPUプレビューが使えない状態というのは作業性が悪くストレスがたまります。

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    7 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Reported as fixed in Ai 30.7, on MacOS 26.6

19. Text selection issue with threaded text frames

    Trying to select text in the second column of a threaded text frame is impossible. The selection always jumps to select the text in the previous text frame. In the video example I uploaded - I'm simply trying to select just the top paragraph in the middle column - but it keeps highlighting the text in the linked text frame on the left column. I can never just select the top 3 lines in the middle column.

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    10 votes

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Seems like it was fixed and is no longer happening in the latest versions. Please recheck and comment back if it misbehaves still.

20. Clipping mask for a layer doesn’t move when dragged in real-time render mode

    If you move art with its layer-level clipping mask, Ai will draw it as if you move the art without the clipping mask. See the GIF attached.

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    In the latest general build it works as expected, the layer-level clipping mask moves together with the object. Please check if it behaves for you as well.