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LAUNCH ERROR ISSUE - Google Drive File Stream

Drive File Stream interfere with Adobe Illustrator CC 2018 on Windows 7 SP1 x64 bit.

After installing Google Drive File Stream I get lunch error during Adobe Illustrator CC 2018 (icui18n.dll) and program runs with limited functionality.

When uninstalling the google drive file stream everything works just fine.

I shared the same issue with the drive file stream, so i just hope that it will not end up pointing fault one on another. Both applications are important to workflow.

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Martin shared this idea  ·   ·  Report…  ·  Admin →
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  • Martin commented  ·   ·  Report

    @Ashutosh Chaturvedi, Rich Mckeever

    I just had time to update and test it. Issue seems resolved. Everything runs smoothly AI 22.1 (64bit) on Win 7 x64 SP1. Thanks.

  • Mike commented  ·   ·  Report

    Have Windows 10 x64
    Illustrator 22.1
    When I launch Illustrator I receive the error regarding the torqextension.dll, I don't have google drive or stream installed that has been referrenced as a possible conflit.
    How can these errors be resolved.

  • Anonymous commented  ·   ·  Report

    I get precisely this too on Windows 7.

    I hadn't made the connection with Google File Stream - but you are quite right!!! Uninstall it and the problem goes away.

    I get similar problems with Media Encoder. See below:

    Illustrator: Error loading plugins. TorqExtension.aip
    Illustrator: The procedure entry point ?getAvailableLocales@Collator@icu_58@@SAPEBVLocale@2@AEAH@Z could not be located in the dynamic link library icui18n.dll.

    Media Encoder: The procedure entry point ??MessageFormat@icu@@UEAA@XZ could not be located in the dynamic link library icui18n.dll.

  • Doug Clark commented  ·   ·  Report

    I am having real problems with InDesign and Illustrator on my MacBook Pro when accessing files from the new Google Drive File System. I had no problems whatsoever when using Google Drive. I have been forced to implement GDFS and I now cannot double click on a file expecting to load inDesign and my MacBook just hangs. My only solution is to switch off !! very annoying.

  • Rich Mckeever commented  ·   ·  Report

    Hi, thanks for pointing us to this thread, and sorry for the trouble. We're actively working on a fix.
    - Drive File Stream engineering team

  • Martin commented  ·   ·  Report

    @Kenneth Hollington

    I already spoke with adobe remote support and google drive file stream and reported the issue to both parties. There is no fix at the moment, so I guess there is nothing you can do right now...

  • Kenneth Hollington (shared@fgbmf.ca) commented  ·   ·  Report

    I have a similar issue - on start up of Illustrator I get message:

    Font Capture: Illustrator.exe – Entry Point Not Found
    "The procedure entry point
    ?getAvailable.ocales@Collator@icu-58@@SAPEBVLocale@2@AEAH@Z
    could not be located in the dynamic link library icui18n.dll"

    Please help - How do I fix this? I have a Adobe Creative Cloud account.

  • Martin commented  ·   ·  Report

    Also I want to add that there is no issue with the CC 2017 with the google drive file stream installed.

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