Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
161 results found
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Place returns to the wrong folder
In previous versions of Illustrator, the place command would return to the folder containing the last placed file (say the Worker folder). For example, If I place an object and then save to a different folder (say the Finals folder), the next time I go to place, it takes me to the Finals folder rather than the Worker folder. Not sure when this broke/was changed, but would appreciate getting this function back.
1 vote -
CD Printing problem (media selection)
Illustrator 24.0 doesn't set media type properly. On Epson L805 printer selecting CD/DVD media prints on A4 plain paper instead. This bug appears recently. Other apps, like Affinity Designer prints from the same .ai file without any problems on choosed CD/DVD.
BTW: Great idea how not to offer support: let's ask users to vote if bug should be fixed or not...
1 vote -
Problem recording on the server
On some files with the 2020 version of Illustrator only I have this error message:
"The specified network location is not available."
iMac 27 'of 2015 in macOS 10.13.6
Mac mini server late 2014 macOS 10.12.61 vote -
crashing
Crashes when opening preferences. Slow overall (and non-responsive) performance on a brand new Mac. 2020 Illustrator is beta garbage and does not run dependably. InDesign is just as bad.
3.6 GHz Intel Core i9
32 GB 2667 MHz DDR4
Radeon Pro 580X 8 GB
10.14.6 (18G103)1 vote -
Export for screens > SVG Exports only some of the artboards.
MacOS Mojave 10.14.6
Illustrator 24.0When I use the export for screens it doesn't export all of my artboards to SVG. I have 21 artboards and only 8 of them are being exported.
Is there any workaround for this bug?
UPDATE: It exports all the artboards but it takes a long long time. Is it normal?
Thanks
1 vote -
Only one backstep at a time possible
ai lets me backstep only once or twice bevore stalling. After ca. 2 minutes another backstep is possible. Sometimes several backsteps are possible but it will stall from time to time. If I wait, it will recover, but it's impossible to work in this way.
Is there a solution to this?
I'm on a Mac Pro 12core late 2013 and OS X 10.14.61 vote -
Spell check thinks 'ans' is a word
Ai CC 2019 Spell check thinks 'ans' is a word. Please see check the link of this forum thread regarding this subject: https://forums.adobe.com/message/11166357#11166357
Apparently the function to adjust for this situation is available in InDesign but not Illustrator. The spelling mistake 'ans' instead of the word 'and' causes many issues (think how many times do you use the word and) it should not be too much of a stretch to update the spell check function in Ai CC to cover this issue.1 voteWe rely on open source Hunspell dictionaries. We are sorry we will not be able to fix it at our end.
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Resolve Blinking Power Issues Netgear
When the users of Netgear face an issue where the power LED is blinking, then the steps which they would have to undertake are as mentioned below:
• The users can turn off the Netgear router, most often this would solve the issue which the users are facing.
• Try restoring the Netgear router to its original configuration. To get this done, the users would have to keep pressing the reset button which is located at the back side of the router.
• If the error remains, it is suggested that you connect the PC directly to the router’s LAN…1 vote -
Exporting SVG using different methods provides different results
When exporting as an svg using the native "Export, export for screens" Adobe exports the svg as an svg 1.0.
Which isn't as commonly supported as svg 1.1
However, if a user opens that same svg in illustrator and bypasses the export as, and just does cmd + s, it becomes an svg 1.1
It would be useful to always have the same format rather than different ones. Preferably always save as svg 1.1
1 voteHi Daniel,
Thanks a lot for reaching out to the Illustrator team. As a matter of fact, the newer SVG2 specification does no longer use versions anymore.
The main reason is that all modern SVG import tools/browsers ignored the version number and just open with what ever is in the SVG file.
Due to the implementation behaviour and the spec change and to reduce file size, all export scenarios do no longer export with a “version” attribute. That does NOT mean that SVG files get interpreted as version 1.0! The exported features matter not the version number.
We will update the Save as (CMD+S) route in the future to follow the pattern of SVG export.
Thanks,
Dirk -
Eyedropper tool not detecting gradient angle
Recreating the issue:
- Make a gradient color1 -> color2
- Turn gradient around with 180 degrees color2 <- color1
- Apply the gradient to a new object through eyedropper tool
- It will show the gradient without angle change (color1 -> color2)
Video showing this (could not upload mp4 files apparently):
https://i.gyazo.com/5561203bf5d4efc072e15493c0a8580a.mp4What it should've done:
Use the correct angle properties from the eyedropped gradient.1 voteAs suggested by Egor, extended properties are copied when complete appearance is copied. This option can be turned ON on the eydropper tool options
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Return feature constraint proportion while holding shift;
I often wish Adobe employes used Illustrator themselves. I'd like them to experience having their preferences reset to default with even minor upgrades, spending an hour adjusting the shortcut keys to work like a mac, and now that I've had a chance to vent a little, the latest offense:
The ability to proportionally scale objects by holding shift while dragging is ABSOLUTELY CRITICAL to my workflow mixing photos and raster art into an illustration to the point I'm using Sketch more and more while wondering how this bug got out and I hope a fix is on the way soon.
…
1 voteHi,
We have not made any changes to constraint proportion feature inside of Illustrator. Perhaps you mean Photoshop. Please use this link for feedback on PS: https://feedback.photoshop.com/photoshop_familyfor XD please use : https://adobexd.uservoice.com/
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Zoom in/out bug
When holding down the magnifying glass shortcut and moving the mouse left/right to do a smooth zoom, it no longer behaves as before the recent update. It lags and makes the graphics super blurry. What did you guys change??
https://www.dropbox.com/s/wkhbo5d3io4kq4b/illustrator-zoom-bug-1.mp4?dl=0
1 voteHi,
It is an intentional change to speed up zoom pan operation. Earlier we were rendering full fidelity at every frame – this was slowing down or wasting GPU power. So what happens after this change is we render full fidelity on mouse release.
The amount of blur depends on the amount of zoom. If you zoom too far the onscreen representation will be more blurry. I hope this answers.— Ashutosh
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new .eps clipart will not open in Illustrator 7.0
Mac os 8.6 (still us it as my main vector creation program to create airbrush masks on plotter) and Illustrator 7.0.
I bought this alleged vector (eps) file of an anchor from some clipart etsy shop and got the canned "garbled, etc" message when attempting to open in illustrator 7.0. this has happened before. Have tried to place and all other possibilities. If anyone can open and confirm this is a real vector file, then save it for a version of illustrator my 7.0 can read, I'd really appreciate it.
1 voteHi,
While we do not support Illustrator 7.0 on this microsite. I would advise you to post this on https://forums.adobe.com/community/illustrator
Someone might be able to help you. I could have helped you if you had attached the EPS file on this post.
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Google Drive File Stream is corrupting AI CC 2019 files
To reproduce the issue…
- Open an AI file on my Google Drive Stream.
- Save the file
- Try to reopen file. Error message appears. "The file logo.ai is in an unknown format and cannot be opened"
AI CC 2019, MacOS 10.14.2 (18C54)
1 voteWe do not currently support this workflow. Please refer to our article: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html
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can't open files with cloud & arrow symbol
I use MacOS High Sierra version 10.13.6, I've recently noticed that when I try to open up older files (couple of years old) I get a cloud with a downwards facing arrow. I am unable to open these files though I can preview them. any ideas how I can open them please, thanks
1 voteThe downward cloud icon that you are referring to is a state when the file is present on the cloud but not present on your hard drive. Please download the file to your computer to access it.
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Color problem while using blend.
AdobeStock couldn't accept this vector file.
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Illustrator does not work with iCloud Drive enabled in Mojave OS X 10.14
Since upgrading to Mojave OS X 10.14, Illustrator does not work with iCloud Drive enabled. Will not open or save files.
1 voteIllustrator does not support network or removable drives as iCloud, scratch disks, or folders of file sync services such as Dropbox and Google Drive.
Pleas refer to ,pre information here: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html -
Ctrl+D
- My OS is win7 Professional service pack 1
- When i want to Duplicate a shape he short cut Ctrl+D won't apply, when they do work they undo which is not what i want.
- I was expecting the function to duplicate the shape, but it didn't.
- it either it undo or just won't do anything
1 voteCtrl + D in Illustrator does not duplicate. There is no such a command, unfortunately. Instead this hotkey does another useful operation by default, it repeats the last applied transformation again — like if you move something to the right, you can move it (or any other shape) again, with the same distance.
However, I agree that Duplicate command is something Ai might benefit from. Hitting Ctrl+C, Ctrl+F is still twice longer than one hotkey, and is nowhere instant, So please vote here for having it:
https://illustrator.uservoice.com/forums/333657/suggestions/44725447
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Illustrator Crashes when editing graphs
Illustrator CC 2018 v22.1 - I've created a number of different bar graphs. When I click on one to edit the graph "Type...", it crashes each and every time. What's going on? I can still edit and update the data without it crashing. I tried clearing/deleting my preferences but that didn't change anything.
1 voteUpdate from Tamiko:
Anyways I kind of remedied the situation myself by re-drawing the graph that was causing the crashing from scratch. It seems to have stopped the crashing from happening and I’m now able to edit they graph type without problem.
Thanks for the update Tamiko.
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Mysterious Points moving
I have the latest version of Adobe Illustrator. I've lately been creating a character and I was putting the layer on hidden and a thing appeared. It was like I used the direct selection tool and dragged a point across my screen. It happens about every 6-7 times I hit the button and it also happens on a different layer on a different part of the body.
1 voteSince this is not a generic issue that we can reproduce at our end, I am closing the ticket.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels if you encounter any issues.
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