AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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7389 results found
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13 votes
I am happy to share that we have fixed this bug in our latest release – 27.4.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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3 votes
An error occurred while saving the comment Can you record a short video about stacking order not working?
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4 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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4 votesAdminEgor Chistyakov
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3 votes
No longer happens in latest versions
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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25 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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1 vote
An error occurred while saving the comment A script feels like an overkill. A graphic style is just enough. Once saved, it can be inserted into a persistent user library and get applied in a single click. So, what's the point of this request? This is something you can already have.
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1 vote
An error occurred while saving the comment I think I know what you mean, but can you please record this on video?
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2 votes
An error occurred while saving the comment Yeah, it’s a complicated problem.
Some panels have fixed heights. Some panels are resizable. When you combine panels with different heights and height modes into a panel group, and then dock them all — they start fighting.
For example, you have Properties panel in the group at the bottom — but Properties is a very tall panel, it has a strict minimal size, and when you enable it — it tries to push other panels apart. When it can’t take the height it needs (because you want Transparency and Swatches) — it collapses. Transparency has a fixed height, so the only choice Ai has to follow to fit them all within the dock is to stretch Swatches.
Just don’t dock Properties into the dock in a group with other panels. It’s s special panel designed to do exactly what you want — have everything a user might need in the specific moment. It’s not good though — but this is my private point of view. Anyway — try to remove it and see how it goes.
Also — try to not dock panels into the frame, perhaps this is better way for you.AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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3 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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2 votes
An error occurred while saving the comment Yes. Using Character panel does not do that, but when I change tracking using it, Ai still inserts one additional 'Undo' operation.
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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6 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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3 votes
An error occurred while saving the comment Naomi, which Ai version it is?
Do you have the same problems in the previous version? Can you check it?
Which setting do you use to trace the image? Can you give a screenshot of these settings? Can you provide a test image which causes this error when you 're-edit' the trace?Please tell more about presets (I have my own observations, but I’d like to hear your own opinion on that).
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1 vote
An error occurred while saving the comment Not enough data provided to evaluate the problem. No steps — no investigation.
Please share the test file, the exact settings used in Save for Web dialog, the resulting image. Nothing can be fixed until it is clear enough to reproduce. -
15 votes
An error occurred while saving the comment @Mark, a heavy one. It takes my 27.2 at my Windows machine (AMD Ryzen 5 3600, 15.9GB RAM, Nvidia GeForce GTX 960) from 16 up to 60 seconds to perform an operation, but it survives. I tried two dozens moves, stable still. But — the artwork doesn’t really move the full distance I drag it to...
But no crash :/An error occurred while saving the comment @Mark, can you share a test file, the steps and a short video of it crashing at your side, so that a team can follow these and replicate it on their side?
An error occurred while saving the comment I wonder, does it help to not copy and paste, but to drag it from a document to another, through their tabs? Not as handy as using a buffer, but perhaps it can save you some time.
Also — if you have the time — can you check if it crashes still with something else than this particular atlas-file?An error occurred while saving the comment Yep, this is a tight knot to try to untie.
Can you try to isolate this specific piece of artwork that crashes this particular configuration into a file, to share with the team, so they can try to reproduce this on their side? I know it’d be difficult to do, but there is little that can be done without it.An error occurred while saving the comment Michael, do you send crash reports when this happens?
What kind of artwork getting pasted does cause this? Text, images, vectors, a mixed one?
Do you by any chance have any clipboard manager tool installed? -
20 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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1 vote
An error occurred while saving the comment Marius, can you check color profiles for both of these documents (Edit > Assign Profile) — which one is used?
Then, what are the color management policies are in order (Edit > Color Settings)? Specifically the RGB one — does it say 'Convert to Working Space'?
What happens if you match color profiles for both doc and/or change the policy? -
1 vote
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1 vote
An error occurred while saving the comment Ashot, can you check if the 'Size/Leading' value in Preferences > Type is something normal and usable?
Please also try to replicate it with only Ai launched, and no other apps — perhaps something is stealing these hotkeys form AI. -
1 vote
An error occurred while saving the comment Ugh, this is bad. So does it happen for all formats other than PNG, right? What about JPEGs, TIFFs? What happens if you use something like Export Assets / for Screens?
What settings do you use to produce a PDF? What happens if you try other parameters?