AdminEgor Chistyakov
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1 vote
An error occurred while saving the comment An error occurred while saving the comment Makes sense. But you say this happened some time ago, so you have a previous version of the file saved, am I getting this right? You open it and it works weird... can you send this file, the saved one? If it does not allow for itself to get packaged on opening, try to gather all the links and fonts used in it manually, zip it and share the archive. Without the files team can’t start investigating it really.
An error occurred while saving the comment Marcos, you can share this file with the team privately via sharewithai@adobe.com. Please package the document via File > Package to include all fonts and links, and also provide the exact steps to reproduce the problem, if possible (like which PDF preset or settings you use).
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2 votesAdminEgor Chistyakov
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4 votesAdminEgor Chistyakov
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2 votesAdminEgor Chistyakov
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2 votes
An error occurred while saving the comment Just to clarify — whichever search location you choose in the functioning drop item list, the field itself still does not become focus-able, correct?
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7 votesAdminEgor Chistyakov
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3 votesAdminEgor Chistyakov
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4 votesAdminEgor Chistyakov
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3 votesAdminEgor Chistyakov
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1 vote
An error occurred while saving the comment Kira, toggling Overprint Preview basically disables GPU. I assume View > Preview on CPU does the same, right?
To help the team to investigate this, can you share the test file and your exact specs (OS version, GPU model, its driver’s version), along with the screenshots, to sharewithai@adobe.com? Please also mentions the link to this report for tracking purposes (https://illustrator.uservoice.com/forums/601447/suggestions/46559017)
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2 votes
The problem got solved by enabling the bounding box back: View > Show Bounding Box (Cmd/Ctrl+Shift+B)
An error occurred while saving the comment Lorenzo, most probably you disabled the bounding box, accidentally, with a Cmd+Shift+B hotkey. Please try to press it again, or toggle it back via the menu — View > Show Bounding Box (somewhere in the middle).
This is a very common problem! Reply back if it works — or doesn’t. -
4 votes
An error occurred while saving the comment If possible — please try to remember as much details about the context of the crash: what were you trying to join, how complex were the appearances for these paths, were they on a same layer or not, etc. — anything to help to reproduce it as close to your case as possible.
Also — did you send the crash report, or you didn’t get the crash reporter dialog?
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2 votes
An error occurred while saving the comment When I try to generate an SVG from the original file, using the Save As dialog, default settings, and pressing the 'SVG Code...' button — Ai crashes.
If I save the SVG instead — I get an SVG with a link to the pattern image, as well as the image file in the same folder.
The buffer contents, pasted into a text editor (the 'Include SVG code' option in Preferences is enabled), results the code without the pattern included.
So I confirm this.
AdminEgor Chistyakov
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1 vote
An error occurred while saving the comment William, can you please share the test file here (remove everything but the blend and the spline in it)?
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1 vote
An error occurred while saving the comment Robin, this is a known problem, and it’s a GPU rendering bug. To render art faster, GPUs 'cut corners' in their calculations, and this can lead to artifacts like this. The line actually is fine, it’s just a visual error. If you switch to CPU more, you’ll see the width is actually uniform.
However, it is still a bug, and should be addressed.
Please provide the exact specs of your Windows 10 machine: OS version, Ai version, GPU model and its driver’s version. If you are allowed — share the test file with this particular piece you are having troubles with, so that the team can try to reproduce it on their side. -
5 votesAdminEgor Chistyakov
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9 votesAdminEgor Chistyakov
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An error occurred while saving the comment Mark, have you found that you can assign a hotkey to Isolate Selection command instead of double-clicking? Keyboard Shortcuts > Menu Commands > Other Object > Isolate Selected Object.
I use Ctrl+> (makes sense for me).
Unfortunately there is no way yet to assign a hotkey to return one level up (only small arrow to click) — but you can vote for it here: https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/32403778-make-a-hotkey-to-go-one-level-up-in-isolation-modeAnd if you direct-select an object inside a group, the hotkey brings you to the very bottom of the structure, which is handy.
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5 votesAdminEgor Chistyakov
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14 votesAdminEgor Chistyakov
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9 votesAdminEgor Chistyakov
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Yeah, Marcos, they rarely reply unless they have questions. Occasionally they do, so the channel works. Sadly, I can’t do much to force them to, and this way does not imply the are obliged to reply.
I’ll try to check if there is any info on this though.