Stéphanie Noverraz
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2 votes
An error occurred while saving the comment Stéphanie Noverraz
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5 votes
An error occurred while saving the comment Stéphanie Noverraz
commented
Hi Egor,
Both options are disabled and it still also happens to me now and then.
Stéphanie Noverraz
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2 votes
An error occurred while saving the comment Stéphanie Noverraz
commented
Dear Egor,
I have attached a file containing this behaviour in the original post: "Symbol-Reset.mov" or "Symbol-Reset-720.mov" (same file, resized). Can you see it?
In it, you can see 2 instances of the same symbol (a black rectangle called "Gare").
The one located on the map in the top left corner displays the "Reset" button ("Réinitialiser" in French), but the one located in the legend does not. I can only reset it by using the panel menu.
An error occurred while saving the comment Stéphanie Noverraz
commented
Illustrator 25.3.1 on MacOS Big Sur 11.4
I have several instances of a Symbol on my Artboard, and each has been transformed.
Some of these instances display the "Reset" button when I select them, some others don't, and I have no choice but to use the Symbol panel. Why??!?
(I hope the vid is OK, I had to resize it.)
Stéphanie Noverraz
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1 vote
An error occurred while saving the comment Stéphanie Noverraz
commented
Changing the Tint % of two objects filled with different colours (but same Tint %) erases Appearance too.
An error occurred while saving the comment Stéphanie Noverraz
commented
It does the same thing when I try to add Arrowheads or a dotted line, for exemple. Actually any action from the Stroke panel!
Stéphanie Noverraz
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4 votesStéphanie Noverraz
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8 votes
An error occurred while saving the comment Stéphanie Noverraz
commented
It would be nice if we could lengthen or shorten a path (say, along selected anchor point's tangent) by a set distance (or even >to< a set distance or size).
A bit like the Scale tool, but with absolute values instead of %.
Stéphanie Noverraz
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38 votes
I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Stéphanie Noverraz
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4 votes
An error occurred while saving the comment Stéphanie Noverraz
commented
I have replicated this bug on a colleague's PC: the same happens on Windows 10 (same version of Illustrator 25.3.1).
The only workaround for now is to rename the duplicates in the Symbols panel (but not by adding a space and a number).
An error occurred while saving the comment Stéphanie Noverraz
commented
Here's an example again, copy-pasting from one file to another.
It pastes the wrong symbol (red instead of white), and there's no way to reload the original white one from the library to replace it with the correct one.
I have temporarily hidden the outline so you can see better what's happening.
Sorry again for the bad quality, I can't upload anything heavier than 20Mb.
An error occurred while saving the comment Stéphanie Noverraz
commented
I have to say, this is getting really annoying to have to work around this bug several times a day.
Not only does it impede workflow greatly, but it's a source of many errors if you're not paying attention to every little detail, simply when copy-pasting from a file to another!!
Stéphanie Noverraz
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An error occurred while saving the comment Stéphanie Noverraz
commented
Illustrator 25.3.1 on MacOS Big Sur 11.4
Let's say I have 3 symbols, A, B and C.
A is the original symbol in my external Symbol Library file (blue in the attached video)
B is that symbol, imported into my current file and modified (I changed it to green in the video)
C is a duplicate of B, in my current file, also modified (red in the video)When I copy C, I expect C to be pasted. But it's actually B.
(in the video, red is copied but green is pasted)Moreover, when I try to "reimport" the original A (blue) by clicking on it in my Symbol Library panel, it thinks it's already in the file, when in fact it's B. Or when I drag and drop it, it imports B onto the Artboard.
Which means that when I modify symbols (which I do all the time), I can't access the original anymore.
Is it a conflict because they have the same name? And no I don't want to rename my Bs and Cs everytime I modify a Symbol.
It used to work just fine as you expect it to in Illustrator 22. It's pretty annoying. ;-) -
81 votes
It’s dangerous to call things Smart... When they behave dumb, the name sound like an insult. Sadly, this is the case.
Please provide more specific cases, with video proofs, ask you colleagues to share and vote, to move this further. This is the way to force changes to things that are broken — be vocal and persistent. Thank you all and let’s hope we get heard.
An error occurred while saving the comment Stéphanie Noverraz
commented
I have recently updraded to Illustrator 25, and it's still not working as it should… :-(
An error occurred while saving the comment Stéphanie Noverraz
commented
The problem has come back, I think. I need to zoom in a lot to snap to the right point.
I don't want to delete my preferences again, it takes too long to set them back.An error occurred while saving the comment Stéphanie Noverraz
commented
Update:
I've talked to an Adobe Support representative and he seems to have solved my issue by resetting my Illustrator preferences.An error occurred while saving the comment Stéphanie Noverraz
commented
Since I cannot post a video in the reply, I have uploaded an example to my DropBox.
It shows a similar problem (which I think is related): pen tool snapping to another point than the one highlighted by the Smart Guides.Stéphanie Noverraz
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6 votesStéphanie Noverraz
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5 votesStéphanie Noverraz
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9 votes
Hi,
We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#CheckforupdatesWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.An error occurred while saving the comment Stéphanie Noverraz
commented
Illustrator 22.1 on Mac OS 10.13.6.
The anchor points are generally visible for all paths, except for two of them (unless I isolate each path).
I don't understand why. They are all single shapes, not groups. They seem to have exactly the same properties too.
Stéphanie Noverraz
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118 votesStéphanie Noverraz
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2 votesStéphanie Noverraz
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1 voteStéphanie Noverraz
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6 votes
We are able to reproduce this issue and it is currently under review.
An error occurred while saving the comment Stéphanie Noverraz
commented
For all of you who are following this thread:
I had a conversation with Mr. Gupta from support. He says it works if you switch on "Alignment Guides" in Preferences. It does, except I don't want alignement guides (they are too many and get in the way of everything IMO).
And so apparently it's a feature, not a bug (although I don't understand how it could help anyone to remove this function).
He said he'll transfer my feedback to the programming team though. Let's hope they change it back to the way it was in one of the future versions.
Below is a video of the bug.
An error occurred while saving the comment Stéphanie Noverraz
commented
Thanks Anish, I have sent a video to the e-mail you provided.
An error occurred while saving the comment Stéphanie Noverraz
commented
In my version, Command + H hides the current selection and doesn't help snapping on Text Area boxes.
An error occurred while saving the comment Stéphanie Noverraz
commented
Alignment guides don't work on Text Area boxes either.
Stéphanie Noverraz
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2 votes
An error occurred while saving the comment Stéphanie Noverraz
commented
It works! Thanks.
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21 votes
The issue seems to be fixed in the latest version of Illustrator.
Please try to test it and reply back if it works as expected for you.
An error occurred while saving the comment Stéphanie Noverraz
commented
Thanks Tim, I know. I'm saying it should work in the tab panel too!
An error occurred while saving the comment Stéphanie Noverraz
commented
Well yes, using the Paragraph panel works. It's always worked.
There are always workarounds (setting left indent and first line indent back to 0 works eg), but they take time and more clicks.
I was reporting the bug because it should also work in the tab panel.
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8 votesStéphanie Noverraz
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4 votes
An error occurred while saving the comment Stéphanie Noverraz
commented
It's OK on Mac (OSX 10.13.6, Illustrator 22.1).
Stéphanie Noverraz
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Thanks Egor.
I checked and yes it works (but takes significantly longer). I'll make a temporary custom shortcut while I wait for the bug fix.
For your information, this problem already existed in the previous version of Illustrator I was using (CC 2018 if I remember correctly).